On 07-27-25 I was told by a store employee that the movie I wanted wasn't in stock but that it could be ordered online. I proceeded to their website which seemed legitimate and ordered the movie. Funds were taken from my account almost immediately. Though all I got when I ordered the movie was a screen showing I paid for the movie. I did a screenshot of the receipt as a back-up. Several days later I hadn't heard anything about the status of my order. When I went back to their website I then found no way to track or even confirm my order. So I called the store which promptly told me they had nothing to do with online orders and I would have to call corporate, however they had no number to give me. I now had to google corporate to locate a phone number which was answered by a machine telling me I had reached their "Warehouse/Online" number. I was instructed to leave a message and my call would be returned. There was no indication of when it would be returned. 3 days now passed and I came to learn another number. That number connected me to another number for employee/HR issues. This number was also answered by another automated system. It too said to leave a message and my call would be returned as soon as possible. I made 2 additional calls to each number and none of my calls have been returned. So now in reading reviews I find this company is listed as multiple companies all of which have countless complaints for selling defective items, to ignoring its customers and on and on. Finally the receipt that appeared on the screen was only a 5 digit number. That tells me that they could only have had up to 99,999 sales since 2014. There is NOTHING about this Company which screams nothing but shady. I could care less about $11.00 but live by principle. So hopefully this will serve as a message to all other consumers to avoid and or perhaps even put this Company and companies like it out of business. Thank You for reading. read more

Went for a family outing could not even use the bathrooms unbelievably negative experience strongly recommend do not waste your time at this place read more

First off no bathrooms available. Employees rude about the bathroom situation. When I asked for help about certain products, employees were useless. The whole store stunk, employees stunk. Store unorganized. Will spread the word....do not waste your time or money at this place. Rip off. read more

I just stopped in for the first time in years. This place used to be dirty a kind of gross but they are definitely getting better! Of course they have a HUGE selection of games, movies, collectibles, music and more. Most of it is fairly priced, and their customer service is pretty decent. I'll be back from time to time read more

I have been going to EntertainMart for a couple years now and I have always had a fun experience. I enjoy all of their inventory and the staff were helpful when I needed assistance. I love their movie and show collection as I have been stocking up on more physical media and it's always been in great condition. They seem to be reorganizing the shop currently and it is making the store easier to navigate! This is my first stop when looking for a movie or show that I want to own. read more

Horrible customer service. They offer a penny per movie but will sell everything for 15-25 for a dvd . All the games are 10 dollars over the price charting . Don't spend money here read more

I rarely post negative reviews (only for extreme cases) but thought it was appropriate at this stage. I'm not one to gripe much but given the apathy from EntertainMart and the Corporate Headquarters on my return I felt it was appropriate to share with others. We bought several DVDs from the company and didn't get around to watching them within the apparent 30 day return window (which I was unaware). When we opened the case it was a different movie than the one we purchased. When I returned it the staff refused to work with me at all given the 30 day return policy. Despite the explanation the management refused to work with me on a $6 DVD. I also attempted to contact corporate which never returned my call. I have always been a huge supporter over the years but the company has lost a valued and loyal customer over $6. This was a very simple problem the management could've easily resolved but refused to work with me. I will not patronage company again. read more

Has gone to shit. The service is awful, the employees are never helpful, the wait to sell anything is always hours, the selection is alright, and even game section is way worse. The only thing going for it is maybe the value but even that is questionable. I used to love this store. Now I hope they go out of business. read more

Great customer service. Glad I could find the older PlayStation games I bought easily. Definitely worth it.

I'm not from here, but the trip from Greeley hoping to buy some CDs. I looked many CDs there and it is quite evident that they do not have any heavy metal CDs. Extremely disappointed at the selection of metal. 0 read more

This place is always peak! But the bathrooms are out of order and locked most of the time...

This place is amazing, the staff are always restocking the shelves and ensuring quality of the store. The games & items you buy from here are well worth the $$$. I buy normally PS2 games but recently I got into Boxset for old tv shows and even though they're used they work wonderfully with no issues. I only took one star off my review for the 1-2 games that didn't work and general look of the interior. read more

Overall, Entertainmart is a scam of a place. I attempted to sell my Pokemon DS, in case, Pokemon Diamond. I had no scratches on it, nothing wrong with it. I also attempted to do the same with my Pokemon Ultra Sun, in case as well. Both of these are high value, Pokemon games. They are pricy, I expected perhaps half of current day stock value, maybe a little less. Diamond went for about $50, in case; Ultra Sun for about $35, in case. Mainly, the staff, were very violent with the cartridges. I thought they'd break them, the clerk did not know how to delicately remove them. They were absolutely brutal with it and didn't not care. Their attitude was also abysmal to start. The kicker? They offered me $8. Not $80, not 8 trade in for games, no. A measly $8. That is ludicrous lunacy. The biggest slam on this was I went in a mere few days later, wandering and browsing manga (which they price even the pre-owned ones at market value, no shocker there.*) and I found two pokemon games behind glass, not in a case, for $25 EACH. So, let's be generous and say, if the case was with them it'd only raise it to $30. That means... They were offering me $8 for something they'd resale (combined) for well over $50. (* Barnes and Nobles is across the street and yes, they upcharge you for an extra dollar or two for certain manga you could get across the street without the upcharge and without the creepy employees and disgusting bathrooms.) Do not, under any circumstances, even if you are desprate to get rid of movies, games, books, manga, comic books, or consoles, give them any of it. They scam you out of any amount of proper money you'd get from them. You could get more taking it to a sketchy pawn shop than here. read more

I visited this store for the first time today...and I won't be back. The sales staff were some of the rudest, most uncaring staff I have ever seen in any store I've been in. Their job is to unlock the cases and sell merchandise...not act like they're inconvenienced. My daughter and grandson just walked away and I went to the counter to pay for my DVD which, thank God, I didn't have to ask assistance to find. The cashier never even commented when I mention the sales staff's attitude. Corporate will hear from me. read more

The people who work here are rude and don't like doing there job. If want to be treated poorly, then shop here. Never had such worse help then ever here. Angela or whatever is so rude and everything. Who ever that one other worker is *faking to open the cabinets* told me to just buy online. So I guess they don't want buisness and just want to buy online. I brought someone to show *amazing* store. Which is disappointing. Yall need to fix your employment. I use to buy alot of things and go for sales however. Yall just want us to buy stuff online rather then shop here. Make sure to know to do that. Yall really hired the most up lazy people you can ever find that doesn't want to help or do there job. Really disappointing work. No wonder this place is having less and less customers. read more

This place is awesome. Tons of video game collectibles, toys, and other merchandise for cheap!! The people who work here seem nice, although when I walked in and asked, "How are you doing" to the person at the door they said "I'm ok" with no reply back and I awkwardly said "oh okay that's good" and walked away lol. 3 stars could have been 5 if this wasn't in my top 3 worst/dirtiest bathrooms in the springs read more

always enjoy shopping here. The staff are helpfull and the store is always very clean

Ok y'all. It's not as bad as some of these reviews make it seem. It's not the cleanest place in the world, but my jaw isn't hurting from gritting my teeth (like it does at any given Goodwill.) The place is huge, they have lots of stuff, and the couple places we looked (vintage games and some movies) things were in a basic alphabetical order. Pricing seems in-line with buying similar things online. Nobody in the store was overtly frightening or rude. So I'd say: it's safe to enter and browse. read more

They have great selection and it's cool to look at all they have but, their used games are pretty overpriced. I attached a photo of a game I bought from them, probably should've used ebay. read more

EntertainMart - Used Game - Music & DVDs Near Me - Colorado Springs, Colorado

Great selection, crappy employees. Kenya is awesome, but the rest just stink. No smile, minimal interaction with customers. They're like zombies. I get that some places are crappy places to work at, but taking it out on the customers is not right. Find a different place to work at if you're that unhappy. read more

Firstly, the staff is great! They're always helpful, friendly and truly go out of their way to help you. I really love how this place has kept all the former Media Play posters from 1991 on the upper wall. Unfortunately this place is just not in a desirable location which makes one feel unsafe in the parking lot. And the restrooms, such an awful, awful place, always worried about contamination from when was the last time meth was smoked in them. read more

Read this, before reacting: This is just a repost, of my Google Review. That is all. Thank you. Coming from someone, who's done business, with EntertainMART, on many occasions, I can confidently say these guys are scammers. The store itself, is filthy and unorganized and is constantly being renovated. Plus, employees are rude assholes. Also, good luck trying to sell your Video Games to them, because typically, you won't get shit for them ... unless they're on their little "Most Wanted" ("Hot Items") list. Also, $40 for a DUALSHOCK 3 Controller? Are you fucking kidding me!?!? I could buy one, from eBay or wherever, at WAY CHEAPER prices, than that. That is ridiculous. I don't know, just what the fuck kinda scam you're running here, but, you can bet your ass, that I damn sure as hell, will not pay that much, for a DUALSHOCK 3 Controller. You are definitely out, of your ever-loving mind. That's some clear as day highway robbery, if I ever saw it. Controllers probably aren't even in good condition, yet, you'll gladly price gouge them, huh? Yeah, okay. I see EXACTLY what's going on here. Fucking con artists. BURN. IN. HELL. Prior to things changing, EntertainMART had very dickish, rude staff and still do. Plus, if you wanted to know how much something is worth, you'd have to bring it in, which I personally think is stupid and nonsensical, too. I could call a local GameStop, give them the name of the game and what system it's for and they can tell me, right there, on the spot, how much I'd get; Cash and Store Credit. Why can't you stupid asses do that, huh? Are you that fucking lazy, that you can't enter it into your system? If GameStop can do it, then so can you and you know I'm right. You've got no excuse. None whatsoever. And, if you don't like it, then you can go right ahead and kiss the fattest part, of my New Yorker Born, Heinz 57 ass. Also, before COVID-19 started, I bought Captain America Super Soldier from you, I bring it home, put the disc in my PS3 and guess what? It didn't fucking work! You scumbags sold me a lemon. Thank God I got a full refund AND it didn't damage my PS3. Otherwise, there would've been a lawsuit. Against EntertainMART. THIS IS EXACTLY WHY YOU TEST YOUR FUCKING GAMES, BEFORE MAKING THEM AVAILABLE, FOR PEOPLE TO BUY! IF YOU DON'T, YOU'RE GONNA GET SUED! Stupid-ass morons. Here's my advice: Stay AS FAR AWAY, from EntertainMART, as possible. EntertainMART is so shady of a business, that they not only make GameStop look more legitimate by comparison, but, these motherfuckers, definitely need to go out of business, because, the longer that these scumbags continue to operate, things are just going to get worse. I guarantee it. And, no, EntertainMART. I. AM. NOT. taking back ANYTHING, that I just got through saying. This had to be said and you deserve, to be exposed. Goodbye. read more

Tried to sell my PS4 they claimed it was opened because a screw (for the hard drive cover) had loosened itself and then pointed at engraved logos on the back of the PS4 saying "Yup it's been opened". Place is unreasonable and has inexperienced employees . Don't sell anything here. read more

Well, what can I say. It's big. It's got what you are looking for. I went in not expecting a whole lot, but was mildly impressed by the variety of what they had. I collect old video games, and they had pretty much everything from Atari 2600 up to the latest console generation. Lots of decent deals to be had, especially if you are looking for things that you may have missed when they were "new hotness". I picked up a handful of Xbox 360 and PS3 games I had been looking for, and a handful of Game Boy cartridges that were "not the greatest games" ever made, but for $3.. what the hell, I threw them in anyway. Prices seemed reasonable, and everything I bought worked flawlessly.. even the cheap GameBoy carts that were tossed in a huge cardboard box for you to sift through. There are a couple of downsides. I love buying cheap music CD grab bags, which they had for a pretty reasonable $15 for 50 discs. And while I was pleasantly surprised that there was actually a few decent albums in there and not a lot of dreck, there were about a half-dozen duplicates, one album being in there three times (!?). I've purchased similar bargain grab-bags from a lot of different used media stores and most of them attempt to ensure there are no dupes, so it was a little bit disappointing to have that many in a bag. It was still a bargain at the price, however, and won't stop me from buying more in the future. Another downside is the place is a bit dirty and disorganized. While I did not venture into the bathroom, I did notice that there was an odd odor coming from that area, so ... tread with caution. My interactions with the staff were cordial enough. I walked up, dropped my stuff on the counter, handed them my credit card, and left with my purchases. Don't expect anything more than a clearance outlet atmosphere and an overwhelming quantity of stuff to sort through to find what you are looking for and you'll probably be alright. read more

Jared helped me get my old DVDs cleaned so we could all watch them and enjoy them again. His machine wasn't working so he texted me the next day to say they're ready to go and only charged me for one. He's wonderful and really prompt service. What a great store I will be back to see Jared and to get some more of our DVDs fixed so we can watch them. Didn't know this was a thing! Thank you, Jared five stars for sure! read more

I have to give EntertainMart 5 out of 5 stars, because of one employee that went above and beyond with her customer service skills - Deb. Miss Deb, you helped my husband and I not once, but twice yesterday. You maintained a professional demeanor both transactions, even though we were having problems with merchandise. You did not get frustrated with us, and even recognized us and knew what the problem was. That meant a lot to the both of us! From my husband and I, thank you. We hope you see this review, because you did a great job!!! read more

Took some DVD's , CD's and Games to Entertainment to sell. Their add says they pay more. I was floored when I got there breakdown on what they would pay me for my items. Many of the items they only offered 1 cent, yea 1 penny others 5 cents. The majority was 1 cent, 5 cents and 25 cents. I went on there floor and priced some of the items they offered pennies for and they had priced at $3.99. I understand I dont have to sell to them, but I suggest other options if your thinking on selling your stuff. read more

I went in for 3 books totaling $18 and left with 3 books at $36 because these people dont know how to do their fucking jobs. If you're having a sale why don't you have signs up? Why do I get multiple answers when it comes to the terms of the sale? One interaction can change how people view the business. Theres a bunch of bullshit going on here. read more

They have this sale: buy two get 3 free. The text message I recieved stated ONLY books are apart of this sale. So I got a brand new book and to used, then a 3 dollar movie. As my card was being charged the guy behind counter then stated: oh it only works on items with yellow tags. So I paid 20 dollars are s 3 dollar movie. 1: multiple people work at Entertainmart, and not one person said anything about yellow tags until it was too late to return anything. 2: they are very rude and dont know a damn thing about costumer service. 3: being robbed of money is one thing, I'd be cool if you guys would have exaplaing your own sale, or out up some damn signs. read more

This is always a fun place to browse. Some stuff can be a little pricey, but they have a good selection of games, movies, and more. If you shop used and during a sale you can find prices that are more than fair. Staff generally seems to be helpful. Ive had a few issues with disc reading on games and they always found a way to make it right, which is important. read more

Great selection and nice staff. I have been there a few times when in town and it's always an adventure. They have lots of random stuff and fun finds. read more

This was a real heaven for people that like anime video games and comics the staff is really nice and helpful

Saw the other poor rated reviews so i thought id check this place out. im glad i did. upon walking in the door its nerd heaven. anything your little heart can imagine video game or memorabilia wise, this place more than likely has it. everyone was wearing masks, and those handling merchandise were wearing gloves. i was helped almost immediately asking if i was looking for anything in specific or just browsing. he pointed me to the massive wall of ps3 games, which i was looking for, and everything was organized alphabetically. prices were a bit much for some of the games though, new or used. but you gotta make money some how and i understand that. but overall i was really impressed with the store, and more than likely will end up going back for any of my gaming needs. read more

Everyone is so unhappy. This store is saddening. The bleeding desperation and boredom you see in the eyes of the people going through the cardboard boxes in the clearance department make me want to hug them and tell the that everything is going to be okay.... Any way... Entertainmart. It's... well.... It's the pawnshop/walmart of the used and unwanted. (But I still go there to buy video games or a random movie I forgot existed when I don't want to wait a day or 2 days for Amazon prime shipping) ... Still, the prices may very well be equal to what you'll get online or more expensive and the annoyance of burrowing through the mess of the isles doesn't really make it worth the depressing experience of "entertain"mart. 3 stars... just to be fair. Although I want to give it a 2, I don't want to be a super jerk just because I hate the people around me. The end. Go be happier. read more

I went and bought several Pokemon cards from EntertainMart the other day, and found that they have Pokemon cards in there inventory. Make sure to check all your cards that you are buying before finalizing your purchase. read more

EntertainMart - EntertainMart sells fake Pokemon cards - Music & DVDs Near Me - Colorado Springs, Colorado

Good staff, friendly and a good atmosphere to the store. If you're looking for magic cards, this is definitely your place. However the selection on the used phones is extremely limited, to either very expensive brand new phones or really cheap really old phones. Otherwise, a good store! read more

I love going to this store but the employees are always so rude. There is just horrible customer service.

I have shopped Entertainmart for years, and I've noticed a steady improvement in organization and in some cleanliness. Sure, it's an older building and warehouse storage like, but the selection and pricing are excellent! So if you want the Best Prices in Books, Albums, CD's, Games, DVD's, etc.., Shop Here and don't worry what the place looks like. The Staff has always been helpful with me, including a Sales Clerk yesterday who informed me that "Red Tag" Items were Buy One Get One Free Today. He then suspended my sale to allow me time pick up another Red Tag item. That is customer service! I would have rated as 5 Stars if the store had been pristine, but then again, the item pricing would surely have gone up, so it's your choice. read more

I don't normally give bad reviews but this place is as bad as GameStop. don't buy any toys or collectibles from here. After I noticed a purchase of mine had broken and missing pieces they only gave me back store credit and then put the same high price tag on the returned product. read more

I really enjoy coming to EntertainMart. There's always something new to look at in each section no matter if you're looking for games, movies, books, collectibles... there's always stuff you didn't see the day before and I have gotten some wonderful deals on hard to find items and more uncommon merchandise. Employees are super nice and fun as well, my only complaints are that the store could use some more cleaning and organizing, and there are a decent amount of things you can find for slightly cheaper on sites like Amazon (not including shipping costs). But I understand they do need to make a profit and you're also paying for the convenience of getting it right then. Really interesting place to browse. read more