I really have enjoyed our experience with Dr Knotts. She was available after my son's surgery after hours on the weekend to answer my questions. The office staff is kind and friendly and I'd highly recommend. read more

My experience at enticare recently has been amazing! Finally finally finally there is someone nice there at check in. Every time I'd go in there this rude women Rose was always unfriendly and hated her job. There's a new girl maria and she is so sweet and accommodating I was running a tad bit late and she tried her best to get me in .. she also didn't seem annoyed by me when I asked questions and seemed she cared about me and loved her job! Enticare this is what your practice needs! I will be coming back as long as maria and Li Li remains. Thank you ladies god bless. read more

I got an appointment only a couple weeks out! Today was my first visit and I was administered a nasopharyngoscopy procedure and antibiotic gargle! Very friendly, time efficient, thorough, and clean! Thank you Enticare Gilbert! read more

Every Word is 100% true. I called on 10-30-2013 spoke with Kaylee and made an appointment for Nov 12, @ 1pm. I have Medicare and Tricare for Life. I am a 100% disabled Gulf War era Veteran. I was advised by Kaylee that Tricare Members need prior authorization to be seen. True, ONLY Regular Tricare members need prior authorization, Tricare for Life members do NOT need any prior authorization to see a specialist. I called Tricare for Life @ 866-773-0404 after speaking with Kaylee to verify her statements. I was informed by the service agent @ the Tricare for Life service center that NO prior authorizations are needed for Tricare for Life members to see a specialist. Well on 10-31-2013, Kaylee called back and left a voice message saying that Tricare needed to send a letter to say its ok for me to be seen. Never EVER have I ever needed any prior authorization to see a specialist. I have seen a Neurologist, Head & Neck surgeon (had a C4-C5 fusion) didn't need prior authorization for any of it. Try having a conversation with the billing office is a pleasure. They are rude, mean and give you misinformation about YOUR own health insurance, then she starts to argue with me about what I said about MY statement about why NO authorization is needed. Requiring someone to get an authorization that is not federal mandated under that persons health coverage is a major conflict with your office policies and Tricare for Life regulations!! read more

I would give negative stars if I could. Never have I been to a more incompetent, unprofessional office. I went here for severe allergies and saw a PA (I won't give her name for her sake) and despite giving a detailed description if my issues, (I am a nurse), which were similar to an issue I had before, she brushed me off, prescribed me some antihistamines, and long story short I ended up in emergency sinus surgery 2 weeks later. The office staff is rude, incompetent, and wait times are HORRIBLE at 30 minutes to an hour and a half. Especially for allergy shots. Who wants to sit in an office for 2 hours waiting for an allergy shot every single week?? DO NOT go to this place...I am surprised they are still in business!!!! They need to be turned into the BBB!!! read more

This was the worst experiance i have ever had!!!!!!! This office staff doesnt know their head from their rear. i work in the medical field and have never seen such horrible customer service and policy and procedures. It took us 3 weeks to get the appt and had spoke with them on the phone 4 times threw out the process due to errors they kept making with our insurance. They also had our childs name and our phone # incorrect. When we finally arrived they told us they would have to rescedule the appt because they failed to check if we had prior auth to be seen. i asked how many times had she opened my file in last 2 weeks and not notice it. 4 times. so we called our health insurance and got them to authorize it but then they said no we had to reschedule our appt because it was too late. i said only due to your error. doing business as i do i was able to see the dr only to realize he is a money grubbing scum bag and was doing everything in his powers to find extra ways to get more money from us. plus his flashy wardrobe made that obvious too. thankfully we found a good ent who is caring for our child and not adding extra procedures that do not need to be done. read more

Very disappointed with Enticare, my first apt went well, but all downhill from there. They do not return phone calls. I called their after hour number and left a message. They never called back. They leave the numbers of the doctors for emergency so I called the doctor and left a message ( I was very ill and told him so in the message ) He never called back. I called the following day and they had me call another office, again, you get a message and nobody calls you back. Three strikes and your out. I took that as a sign to get a new doctor. Obvious they don't care much about their patients. read more

I have to agree that the front office is horrible. I gave up on making an appointment. The woman was rude, didn't understand my questions, which were basic, and she did not do what she said she would. Going elsewhere. read more

Today I had an appointment with Dr. Trainor at 1:15. Have had this appt. for 2 months or so. After driving all the way to Gilbert,(I live in Ahwatukee), I find out Dr. Trainor isn't in the office and they can't find me on the schedule! So, I show them my appointment card. Well, now they can only see me in Deer Valley on Aug. 17! This is the second time this has happened. I will be finding a new Dr. Evidently, whoever made the appointment forgot to save it. That was one thing she said. She also said Dr. Trainor had recently stopped working on Tuesdays. Very, very unhappy with this place. read more

I have been coming to ENTicare for 3 years now. The doctors and nurses are great and worked with me to find relief from chronic allergies and sinus infections. read more

Waited over 40 minutes to be taken back to a room, and another 30 minutes sitting in the room waiting on a doctor. This is not acceptable in any industry. My time is just as important/valuable as the doctors. There are many other choices of providers, choose any of them before you waste your time here. read more

My son had his tonsils and adenoids removed. Great team worked with him! Great location and his recovery was super easy! I would recommend this place for anyone. By the way my son is 5. read more

Not impressed at all. Staff are rude. NP Lili was ok, but their office is mostly geared toward sleep problems and allergies and for people with disabilities. Not at all ideal for children or children with throat problems. I was there for my 2 yrs olds tonsils. They wanted her to come in for a sleep study. When that was not at all my concern. My child breaths fine. No snoring, no allergies, no problems. They do not listen. Even after repeating myself that was not my concern. They have their own agenda. Right off the bat, they told me to go to a pediatric ENT before listening to my concerns which says they are not comfortable with kids. The surgeon does not do surgery on kids 4 or younger. They refer out. And they wrote the Rx for her antibiotic wrong. I would have gone to a PEDs ENT but my insurance changed. EntiCare was the next recommendation. Don't go there with your kids. read more

I have been here three times this month. Each time, everyone from the check in to the doctor, Tracey, were friendly, helpful, and knowledgeable. My daughter also had a sleep study at the Chandler location and everything went smoothly. I would definitely recommend this office. You will be taken care of very well here! Thanks again! read more

Very easy to deal with. Kind and friendly staff. Definitely come to the Gilbert location!

I was seen by Li Li the nurse practitioner to help get me established to see Dr Trainor. Li Li was a very passionate and caring dr! She took ample time with me and explained everything I needed to know and you can truly see the compassion she has for her patients. Thank you Li Li for not giving up on me! read more

I had surgery by Dr. Brian Trainor in March. The post op care was horrible. No explaining what to expect or how long I should be experiencing issues. They've canceled appts then after over a week of not calling me back they say I can get a follow up in JULY when I'm still having issues. Guess all they care about is the $44,000 surgery and hospital fees. Beyond disappointed. Will be finding a new doctor and will never refer here. read more

I love this place!! The medical assistants are always super kind and nice. Dr. Trainor has completely been a blessing to me. I came at a very low and challenging time. With my health issues and other things happening, Dr. Trainor listened and took time to understand my story. His bedside manner and understanding helped me feel comfortable and at ease. He walked me through the steps of surgery and treatment. He observed my every step and made sure I was ok. He continues to help me with my medications and everything... I highly recommend this doctor. Dr. Trainor makes enticare great. read more

My review is solely based on trying to get through on the phone. I sat on hold for 20 minutes twice. The third time that I called I told the lady on the phone the phone that I did not wish to be put on hold. She said I am putting you on hold. She put me on hold. To me if they are that busy they need to get more help. This is NOT good customer service. read more

Dr. Knott is mine and my daughters ENT. She performed my daughters tonsillectomy recently. She was thorough, compassionate, and professional. My daughters recovery was not bad at all and Dr Knott really prepared us. I would highly recommend her. The office staff is also courteous and prompt! read more

Enticare is awesome! They are very professional and service is quick. Full scope of services provided as well. Easy to get an appointment. Pretty decor. Nice and front office staff went out of their way to help me. read more

From my first point of contact had great service and was able to see doctor for dizzy spells quickly ....very informative to explain what was occurring and the entire staff was extremely thorough Dr Mostafavi was very knowledgeable about my condition and very approachable. read more

Good overall experience. Appointment started on time. Dr took time to listen and diagnose. Painless thus far! Would recommend.

Front office is very friendly and on top of things. If I call and asks question I always get a call back. Dr. Knott is awesome, she takes all the time necessary to answer questions and help to make you feel better. read more

Great service, take very good care of the patients. Have been coming for a while and they have treated me well every time.

So I arrived for my appointment and they didn't get me back until over an hour after my appointment was scheduled. This appointment was back in June. So........I didn't get a bill in the mail and assumed that my insurance covered the cost. Today (10/23) I received a bill with a threat to send it to collections if not paid by 10/29. Who does that! I asked them to send me a bill because they didn't have me pay anything when I left. It's insulting and rude to set up an appointment and be that late getting to see the doctor. Then to add insult to injury they threaten to send you to collections. I will be paying my bill and not using their services ever again. And when I went to pay it online...It did not confirm payment and sent me to another page that said there was an error. My accounts I paid with have a payment pending. It's a good thing I didn't over pay them. Absolutely a terrible way to pay your bill. I guess I will be forced to call them in the morning to confirm. Frustrated beyond belief! read more

I would not recommend this doctor to anyone who is looking for a doctor who is compassionate, empathetic, patient, kind or personable. Dr. Knott basically said she saw nothing wrong with my husband who has been having multiple sinus infections each year but suggested we go get a CAT scan just to make sure although she said she felt confident that there would be nothing seen on the CAT scan. So why send a self-pay client (no insurance) to spend that kind of money on a procedure that would essentially be worthless? Then, when it was clear she could not help us or was not interested or compassionate enough to want to help, my husband asked, "so I guess you can't help us" to which she basically said, I guess not, and he thanked her for her time and she walked out of the room with no sense of care in the world. Not a thank you for coming or I am sorry. Never seen anything like it in my life. read more