They absolutely loved their dress! What an incredible experience it was! Your assistance in finding their dress the same day was incredibly helpful. Thank you for making my family and nieces' special day one of the most memorable moments. I truly appreciate the service provided by all of you! read more

Entre Sueños Boutique - Women's Clothing Near Me - Los Angeles, California

I rarely leave negative reviews, but I feel compelled to share our experience so other families can make an informed decision. As a stepmother helping my stepdaughter prepare for her Sweet 16, this should have been an exciting and memorable experience for our family. My stepdaughter and her madrina carefully selected her dress months in advance, and we trusted this business to help make her special day everything she had envisioned. Unfortunately, what started as a positive experience quickly turned into a stressful and disappointing ordeal marked by poor communication, lack of accountability, and subpar workmanship. The experience started out positive. We were welcomed warmly, and after purchasing the dress, we were encouraged to leave it at the shop until pickup. We were told this would protect the dress from damage and that the store would not be responsible if anything happened to it after it left their possession. Trusting their expertise, we agreed. The problems began when it was time to pick up the dress. We followed the instructions provided and called the day before pickup so the dress could be steamed and prepared. The employee who answered had no idea which dress we were referring to. We had to provide receipts and photos, and although we were promised a callback, no one ever followed up. The next day, after numerous unanswered calls and voicemails, we were informed that they could not locate the dress. Later, we were told it might be at a warehouse. Throughout the entire process, we were the ones chasing answers while the store failed to proactively communicate or provide updates. What was most frustrating was the complete lack of accountability. Rather than acknowledging the confusion and inconvenience they created, the staff became defensive and attempted to shift responsibility onto us. At one point, it was suggested that the dress had been left at the shop too long. This explanation made no sense. The dress had been purchased approximately two months before the event. If the shop truly believed there was a concern about how long the dress had been stored, why didn't anyone contact us? Why was there no proactive communication or follow-up? Managing inventory and communicating with customers is the responsibility of the business, not the customer. After hours of uncertainty, I finally drove to the store myself. While on my way, I received a call saying the dress had been found. Upon arrival, it became obvious the dress was not ready. Despite being told it would be steamed and prepared ahead of time, it was rushed through steaming while we waited. As a result, we were late to my stepdaughter's photoshoot. Unfortunately, the issues did not end there. The craftsmanship and quality of the dress were disappointing. Decorative pieces and embellishments began falling off while my stepdaughter was wearing it. Additionally, despite measurements being taken and alterations supposedly completed, the dress still did not fit properly. The bodice remained loose, and the hoop underneath was noticeably too large. These are issues that should have been identified and corrected before the dress was released. Most disappointing of all was watching my stepdaughter deal with these problems during what should have been one of the happiest milestones of her life. Families spend thousands of dollars and place tremendous trust in businesses like this to help create lasting memories. We expected professionalism, quality, and customer care. Instead, we were met with poor communication, disorganization, and a refusal to take accountability when things went wrong. Leslie, as the owner, I hope you take this feedback seriously. Exceptional customer service should not stop once a sale is made. Families deserve the same attention, respect, and support after their purchase as they received before it. Based on our experience, I cannot recommend this business. read more

I went there with my wife and sister; they showed us a few wedding dress and my wife liked one which was a little big in size; they said they can bring a smaller size in about one hour; we accepted and paid the deposit. After one hour we came back she (Hesly) said the dress is almost here. We waited another hour and finally the dress came. It was exactly what my wife tried already and they made the size smaller. The dress was dirty and torn in the skirt. We told her this is same; she first refused and later accepted and said they can't bring it today. After a little argument we accepted that we can come from San Diego the next day and she will have the dress. Next day we went there and unbelievably same dress again and she says we told you to come on Monday. This place and these people are so evil, we wanted to be happy as we were shopping for our happy day but they made it a terrible day for us. read more

They were super nice and attentive! Love the dresses. The color came out exactly the way i wanted and they provided the crown and the bouquet which was really nice. read more

BE CAREFUL! They do not care about their customers. They will promise you everything you want to hear to make the sale, but when they fail to deliver or get your order wrong, instead of taking responsibility, they blame you. I would not recommend doing business with them. They left me without a dress just one month before my event and did not care at all. Their lack of professionalism, communication, and accountability caused a great deal of stress and inconvenience for my event. Tengan cuidado! No les importan sus clientes. Les prometen todo lo que quieren escuchar para lograr la venta, pero cuando no cumplen con la entrega o se equivocan con su pedido, en lugar de asumir la responsabilidad, los culpan a ustedes. No recomiendo hacer negocios con ellos. Me dejaron sin vestido a solo un mes de mi evento y no les importó en absoluto. Su falta de profesionalismo, comunicación y responsabilidad causó mucho estrés e inconvenientes para mi evento. read more

To convince you & To sell they are really good but they don't keep their promise neither they respect contracts dont fall fools they we regret buying from this store read more

They promise you so many things for you to buy with them then after when it's time to pick up the dress they want to charge you EXTRA FOR EVERYTHING they promised you!!!! They also tell you your dress will be ready by certain date and take a month longer. ‼I DO NOT RECOMMEND AT ALL‼ the ladies were all nice at the beginning then after became all rude and with attitude. Please do not buy here and if you do make sure they write EVERY LITTLE THING they promised on the contract. Record when they're promising you things so when you pick it up they can't tell you you're lying about what they told you!!! read more

Entre Sueños Boutique - Lying a** lady. Told us she was gonna give us and do so many things at the end she wanted to charge us more and be rude about it! - Women's Clothing Near Me - Los Angeles, California

I had such a great experience here! The service was fast and everyone was so lovely and helpful. I found my wedding dress and couldn't be happier. Highly recommend this boutique! read more

BEST in the area. Worked with us and found exactly what we wanted. Gave us a great price with the bundle. Definitely worth checking them out! read more

Would NOT RECOMMEND this place TO ANYONE after the experience we had. We ordered a dress in January and were told it would be ready by the end of March. Our contract said it needed to be ready by April 6. We checked in multiple times and every time we were given different information. At the end of March they said it hadn't arrived yet but would be there by April 6. Then in April they told us the dress had arrived and scheduled us for an appointment on April 13 to try it on. We showed up for the appointment and they didn't even have the dress. They also had no appointment on the calendar and said they didn't know who told us that. Then they said it would arrive the following week, but it didn't come until much later. When it FINALLY arrived, they had ordered the completely wrong dress and wrong color, then tried to blame us for their mistake. Because of all the delays and misinformation, we had to cancel plans with our photographer and change our recuerdos and now have to rush to find another dress. So much time, money, and stress wasted. Very unprofessional and RUDE read more

I purchased a quinceañera dress back in 7/25. Per our contract and conversation any alterations can be done 2nd fitting.I picked it up on 5/25. I let the owner know that the dress was 2 sizes too big. She stated it was fine corset was not laced up I called her telling again since we had a photo shoot.Owner replied let me speak with my worker. She never called me back. When I finally reached her. Owner was rude and stated I'm not going to fix your dress nor help you. You do it ! I told her to please resolve as it was a human error. That can be resolve. Now it's been 6 days later. And has blocked my number. How can a owner be this disrespectful to her clients. I paid 1300 for something that was not fufield as promised. No apology nor accountability. The only reason I gave a one because I have no choice. read more

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Great expierence, very kind and helpful, very respectful and the dresses are very beautiful

Best 15 dresses , they give you the best deals I recommend it 100%. Service is amazing ,

I have to say that when I ordered the dress they were so nice and treated me right. They even offered me some arrangements for my wedding dress, like adding some hanging sleeves made with the same design of my corset and alter the corset, but when I got the dress, the sleeves they offered me were missing, they did not alter the corset, AND they were charging me extra for items that I did not need; I didn't want the bouquet. The day of the pick up dress the lady who helped me the second time was rude, vey impatient, and impolite. I am overweight and she asked me if I was pregnant. No bride would like to hear that. I expressed that the day I ordered they promised me an enhanced dress, but it was just empty promises. I had to go back to get my crown because they didn't add it in any of the bags. Luckily I was still around and I realized I was missing it. This experience is making thinking twice to go buy special attire for future celebrations. Please refrain of going to this place. At first they will make you feel like a queen, but once you pay the deposit and sign the contract, they see you as a burden. read more

The dress we ordered was not the dress they gave us.. This business lies do not buy anything from them. They kept telling me it won't be the same as the one we ordered, but this dress was a totally different one. The ladies make you feel like you're stupid. When we purchased they told us it would be ready 3 months before her quince. When I called in August they told me no the dress would not be ready until September. I would call and they would tell me they would call me back and they never would. They kept giving me the run around. Please please do not shop here. Ladies are very rude. If I could give this business a no star I would. read more

buen servicio y precios. nos entregaron los que pedimos y le ajustaron detalles en su vestido sin costo extra :) nuestra quinceañera esta muy satisfecha. entregaron el vestido en la fecha previst. read more

Buen servicio agosto/3/25 compre un vestido para mi quinceañera y el personal muy amable, precios muy accesibles y busque lo que buscaba 10/10 read more

Muy buen servicio y sobre todo las personas encargadas muy resposables.todo me encantó los recomiendo buenos precios