For years, I've brought my dog to Gulf Coast Animal Eye Clinic because it was the only specialty…read moreclinic recommended for her eye condition. My family has trusted this practice for many years--my mother brought our previous dog here and received exceptional care, which is why we continued coming back. Unfortunately, our experiences over the past few years have been completely different. While the veterinarians have been knowledgeable, the front desk staff have consistently been the most disappointing part of every visit. We have repeatedly been treated with rudeness, arrogance, and a lack of basic courtesy. We've also been charged different prices for what appeared to be the exact same services, yet no one has been able to clearly explain the discrepancies. Instead of receiving straightforward answers, we've often felt dismissed. My experience today was especially upsetting. While I was speaking with the staff member assisting me, another employee interrupted our conversation, despite not being involved. After attempting to have me sent to the back without understanding the situation, she proceeded to discuss me and my concerns about the cost with the client she was helping while the client was giving me dirty looks. It was unprofessional, embarrassing, and completely unnecessary. I left feeling sick to my stomach. Sadly, that's become the pattern after visits here. No client should leave a veterinary clinic feeling humiliated or anxious after simply asking questions about their pet's care or the cost of services. We continue to come because the medical care for our dog's eye condition is important, but the repeated treatment by the front desk staff has made every visit unnecessarily stressful. I sincerely hope management addresses the culture at the front desk, because it does not reflect the level of professionalism or compassion that pet owners deserve.

I have taken my dogs here for several years. But once they started letting the front desk staff…read moretake over, making the long, drawn-out appointments last 6 months to a year, that's when the trouble began. They would say I had an appointment I didn't make, and finally, one day, I crashed. I lashed out in an email, and yes, I regret that I used foul language, but I was having a nervous breakdown due to several family members' serious life-threatening conditions. The manager enjoyed reading my email back to me, and then rudely hung up the phone before I could explain and apologize to her. I was also shocked by Dr. Hermann's response: "Oh, so you want me to give you and give you a free pass because you apologized?" I was so hurt by those words that I broke down and cried after getting off the phone because my little dog really needs help and doesn't deserve to pay the penalty for my breakdown. And the rude remark from the lady manager: "Good luck in finding another board-certified ophthalmologist!" She said that because she knew there isn't any; at least I can't find one. They didn't even offer to make a referral. After reading all the bad complaints about their front desk help on Yelp, which only confirms that I was right about how they treat their clients. I would appreciate it if they would reconsider the extreme circumstances I was under and allow me to come back. So I'm asking Gulf Coast not for myself but for my poor dog that is suffering right now to allow him to be seen; in God's name, have mercy! "First, do no harm" is your medical oath of honor; did you forget?

We have been clients of Highland Knolls Veterinary and Dr. Mark Purser for almost 20 years. Our…read moredogs and cat have been lucky to receive very knowledgeable, patient and kind care over the years. This clinic has been excited with us when we added an animal to our family and have provided compassionate care and grieved with us when our animals crossed the rainbow bridge. And we had the usual wellcare and some emergencies over the years, too. I ask lots of questions and Dr. Purser takes time to answer these. Everyone is friendly and we feel extra lucky to be part of this practice.

I took my Poodle puppy straight from the breeder to a certain clinic on Kingsland and for the next…read more7 years, I had to remind them who we were. Care seemed okay but one vet was incredibly mean to my pup when giving him a microchip. Another was very insensitive when a friend had to put down his dog. I switched to Dr Purser on recommendation of my pet sitter and I haven't regretted it. Dr Purser actually remembers my Poodles and their individual concerns and always has the right solution for them. Also, they do grooming there and this is the only place my Poodles seem to want to go for grooming. Their staff hasn't changed over the years and they are all very efficient and friendly. You can tell they all love pets and tolerate people very well. LOL! I would recommend the clinic on Highland Knolls near the Maud Marks library very highly.

If you're looking for a veterinarian who treats your pets like family, you won't find anyone better…read morethan Dr. Wauson. She is the perfect combination of knowledgeable, compassionate, and genuinely dedicated to the animals she cares for. From the moment you walk in, you can feel how much she truly loves what she does. She takes her time, explains everything in a way that makes sense, and never rushes you through an appointment. What really sets her apart is how gentle and patient she is--my pets trust her instantly, and that says everything. Whether it's routine care or something more complicated, Dr. Wauson goes above and beyond. She listens, she cares, and she treats every animal like it's her own. It's rare to find someone with this level of heart and professionalism. I'm incredibly grateful to have her in our community. If you want a vet who will give your pets the absolute best care, Dr. Wauson is the one.

I love how knowledgeable Dr. Shelby is and how much love she has towards all her patients. I took…read moremy dog in with one issue and we got about 5 issues resolved. Amazing prices as well. So glad I found our new primary vet

Absolutely the best in town! They have the best bedside manner. We have taken 3 of our fur kids…read morethere. Front desk, techs, Dr's they are all amazing and treat you like family.

Absolutely love this clinic. The care and attention we get is priceless. We love the vets and…read moreoffice staff. Hands down the best in the area.

He takes amazing care of my girl and i's pets! Definitely recommend him to our family!read more

We have brought all three of our cats to Tanner Lakes animal clinic for the last two years, ever…read moresince we moved to the area, and we love them! The staff is super friendly, the prices are reasonable, they're super quick, and they're great about squeezing me in to the schedule if they at all possibly can. I'll be sad to not have Tanner Lakes as our family vet whenever we move away!

I have two older cats and they absolutely hate their carriers, hate being in cars, and hate waiting…read morein a vet office surrounded by barking dogs. Crying the whole way there? Check! Hyperventilating? Check! Drooling? Ugh, check! What do I hate? Having to put my babies through all of that stress just to be seen by a minimally trained vet tech and then handled roughly by a vet who could care less about why my cat is sick. Dr. D and her mobile clinic is a godsend! Not only do my cats get to stay at home, they get top-notch care because Dr. D is SUCH an animal lover. She is very gentle and caring with the animals she is treating, in addition to being quite knowledgable about any health problems your pet might be facing. Plus, having her come to your place means you get great one-on-one service so you don't have to explain to 3 different techs why you brought your cat in today. The prices are very reasonable and the service is outstanding. I absolutely recommend Dr. D.

They aren't taking any new patients unless client referred "really" who does that ? No way to get…read moreappointment don't bother calling.

Amazing vet. Really kind and gives reasonable, fair prices. Talked me through and explained…read morethoroughly my dog's terminal cancer diagnosis. Just really great staff. A huge drive but very worth it.

Dr. Smith and team has been our go-to animal clinic ever since we got our little pup Ruby. Absolute…read moreincredible care and patience with our questions/concerns and with Ruby. Ruby also really loves him and the staff and if you're a pet owner unless your pet is just friendly to every stranger you'll know having your pet trust the vet by putting them in different positions and touching them means A LOT. You'll be in good hands with Dr. Smith and team.

Dr. Han is one of the best vets i have had. She is smart, kind and loving. She has support my cats…read morethrough all stages, phases and health challenges for years. One of my cats in her care lived to be 24 1/2 years old! Highly recommend her and her team

My large dog has never had a pleasant experience at the vet. Dr. Han and her team have turned that…read morearound with their exceptional care and concern for my tricky dog. We feel very safe in the hands of My Doorstep Vet and highly recommend them to anyone whose animal gets overly stressed at the vet clinic.