I never think about reviewing places like this but they definitely deserve one. I patronize a few…read moreEnterprise locations but this one is my favorite because the staff is communicative, flexible, and always has a great vehicle for me. I will never forget the day a rep selected a beautiful army green Jeep for me! She knew it was just what I needed for the day - I was picking up family from the airport and transporting items for an event. She made my day! Challenge: their parking lot is SMALL so you must be patient and careful. Transport: they've always taken me home, upon request, after I've returned my vehicle.

My insurance adjuster booked a rental for me after an accident. I personally called and confirmed…read morethe reservation, including pickup at my repair shop. The pickup never happened, and after multiple calls I was redirected to three different Enterprise locations before finding my car -- with no confirmation email ever sent for the original booking. I called my adjuster, and they had my booking confirmation. Suddenly, Enteprise did have my reservation. When I finally arrived at a location, I was told my reserved vehicle wasn't available. The only option offered was a downgrade to an SUV that wasn't my approved class and that I wasn't comfortable driving, despite a Tesla sitting on the lot marked "reserved" -- the same status my own confirmed reservation apparently had, and was not honored. The on-site manager was not helpful in resolving this. She kept interrupting me. I couldn't say a single word before I was hearing "can I speak. Can I speak" absolutely you can speak. Can I finish what im saying first? Mind you, THIS WAS A "MANAGER". One location callled me, explained that they always hear about problems at this enterprise and proposed solution was to send me home in a Lyft and follow up "another day," despite my active insurance claim requiring transportation immediately. This was an extremely frustrating experience involving lost reservations at three separate locations, no communication, and no accountability until I escalated repeatedly. I would not recommend relying on Enterprise for time-sensitive insurance rental needs.

10/10 experience with RR Autoclub. Rented the Maybach and everything from start to finish was…read moresmooth and professional. The car was exactly what I expected and made the whole day an experience. Huge shoutout to Jonathan specifically. He took care of us from the jump, was super welcoming, easy to work with, and made sure everything went smoothly. You can tell he genuinely cares about his clients having a good experience and not just handing you the keys and sending you on your way. I've actually rented through Jonathan multiple times now, and every experience has been just as smooth. He's always taken care of me and my people. Made the whole process easy, which is exactly why I continue coming back. If you're looking to rent from RR Autoclub, definitely ask for Jonathan. I'll 100% continue doing business with him.

Best cars in town. Really good communication and very respectful thank you for this opportunity…read moreon renting this G63 AMG bad ass.

The vehicles are great quality, the condition, cleanliness safety are excellent! The pick up…read morelocation is very convenient. Very easy to rent and to return the car, the front desk is very close to the lot. The staff are very professional, friendly and knowledgeable. The personal approach sets this company apart from any other rental company I've dealt with in the past. It's great company with great people! All the Covid precautions and safety measures are in place, and exactly followed by staff (observed social distancing, face covering, disinfected after each customer, etc.) the lobby is clean & the car smelled disinfected. The overall car hire experience is fantastic 5++ stars. I definitely recommend Pro Car Rentals to future and returning (like me) renters!

Always support small local businesses when you can and if they deserve it...and Pro Car Rentals…read morecertainly does. Even though I made an error on my return date, even though I left (important!) things in the back of the car after I dropped it off, Pro Car was unfailingly polite and prompt and took care of business. You won't be lost in a maze of corporate paperwork, 1-800 lines or a different person behind the desk every time you go... and the rates are reasonable.

I received outstanding service today from Celina Lando at Enterprise, located at 3318 S. La Cienega…read morein Baldwin Hills. Although a vehicle was not immediately available, she went above and beyond to secure one for me. Celina also noticed the vehicle wasn't as tidy as it should have been and personally made sure it was spotless before I left. Her attention to detail and commitment to customer satisfaction truly stood out. The customer service was exemplary--consistent with the great experiences I've had at this location. Thank you again, Celina, for your professionalism and dedication. -- James K. McMichael Private Security LA Worldwide

Fantastic experience with Enterprise! Ryan picked me up from Matrix Collision while my car was in…read morefor insurance repairs and couldn't have been nicer. He knew some great shortcuts, got us back quickly, and was genuinely pleasant to talk with. Brian handled my reservation and had me in a nice, new vehicle and on my way in less than 10 minutes. I also really appreciated that he addressed me as "Miss/Ms." rather than "Ma'am" -- and I noticed he extended that same courtesy to another customer. It's a small detail, but it stood out! Friendly, fast, professional service from beginning to end. Ryan and Brian are both great representatives of Enterprise. Five stars! And don't forget to tip your service people when they take good care of you!

Marques Giving me a…read morehard time here at enterprise in La Brea. Slowpoke. Place smells bad too. Really. All I'm trying to do is get a car. Yeah. 1 star on Yelp "Be better."

I was able to book a rental car a few days before the FIFA World Cup events because my BMW was in…read morethe shop for repairs. The reservation process was seamless and easy to complete. When I arrived around 10:00 a.m., the location was extremely busy. Although I had reserved a compact car, I was informed that only SUVs and vans were available. Despite the inconvenience, the customer service was excellent. The staff was professional, courteous, and worked quickly to accommodate me. They provided me with a small SUV at no additional hassle, and it served my needs perfectly while my vehicle was being repaired. Overall, I had a positive experience and appreciated the excellent customer service during a very busy time.

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

Customer service was excellent in every way. Very helpful and professional dealing with both…read morecounter agents. Highly recommend Sixt Beverly Hills.

The staff at California Rentals are a class act. From start to finish I felt that they were…read moredetermined to make sure my rental would run smooth. I had called a few other companies in the Los Angeles area for a Freezer Truck, I was new with this type of rental and Miranda was the first to help with the availability of the vehicle. I have to say, the other companies I contacted (Not California Rental) left me uneasy that I may not really have a rental waiting for me, they were just a bit shady. The crew and California Rental company are on point, it didn't matter who I spoke to everyone took care me, like it was their own company. It's how I feel about by staff at Creative Indulgence, we are all here to take care of the customer to create a longer lasting relationship time and time AGAIN. Everyone was very informative and even after I rented the vehicle and had questions, they helped with every detail and solution to make it work out for us. It helped to get our very special Popsicles to their location, Frozen and ready to eat for the special event for our client. It has been so hot out, we were afraid they would not make it the normal way of getting them delivered. It should be normal to expect great service wherever you go, but it's not. So when a company like theirs makes an effort and beyond, they should be recognized and the owners or company should be proud to have a staff that truly cares. Thanks again Clifford, Christian, Miranda and we can't forget about Frank, you all are amazing. We will be back often. Thanks again for an outstanding experience with this rental.

I always recommend this place to my commercial production coordinators and PMs. I pick up here a…read morefew times a month. Good people.

Herbert was great! Awesome customer service, he was so patient when waiting for us to find our…read moreinsurance info. Our SUV was brand new and lovely. Great value, almost half of what other companies quoted us.

they will automatically add the full insurance and roadside …read more Watch out everyone here are thieves I ended up paying 330$ I was quoted $78 when I booked my 3 days rent. That's $250 extra for 3 days they will talk to nicely and with full or lies once you are asked To make 10's of initials they would disappear . And come back afterwards you sign And your done avoid this fraud company at any cost

UPDATE: I had a reservation for this week for work but I didn't hear back from the manager and did…read morenot want to experience the same horrible service plus reading the other yelp reviews of the horrible experiences of others from this same location including the location using customer credit card so I rented from Enterprise Rent A Car and had the best service at check in and check out, cars ready and cleaned, car selections, prompt and expedited service. I recommend Enterprise Rent A Car only a few blocks away at 1506 S La Cienega Blvd, Los Angeles CA 90035. I had my work book there going forward so this Hertz branch has lost my corporate business weekly for the rest of the year and beyond.

Robin who's was assuring this location was amazing! Exceptional customer service. And extremely…read moreattentive. In today's climate customer service has truly been removed but not this Hertz location. Robin Thanks for caring!