This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

Canterbury is located inside AAA-Floors & Services, and it's unclear how the two businesses are…read morerelated. However, despite the difficulty in finding the location of the store, the selection of carpet, rugs and pads is extensive, the prices are more than reasonable and the staff is helpful. I'll be a repeat customer.

From the owner: We are not a showroom. We are not a store. We are a warehouse with thousands of flooring options,…read moreup to 70% off retail every day. Woven Wools, Seagrass, Sisals, and Unique Patterns on a roll or bound and ready to go. We have thousands of sizes in stock. We are also a wholesale distributor and have our own workroom were we can create any size custom area rug.

We closed on our house, which had carpeting in the first floor and I hate carpeting. Our realtor…read morerecommended Ferguson Professional Flooring. Everything was great. Steven contacted me immediately after I emailed an inquiry, and showed up for an estimate the next day. I had budgeted on the high side of what I expected the job to cost, and his estimate came in under that amount. He sent me a link to upload a photo and see how the different options might look. Once we settled on a design, we scheduled the job for a week and a half later. His crew showed up early and banged out the job in under four hours. Floors look absolutely great and I'd definitely use him again. First class professionals here. Everyone who has seen the floors has LOVED them.

I found Ferguson on Google. Ferguson showed up well reviewed and it is a local family owned…read morebusiness. Stephen was very responsive, provided upfront pricing line by line, and was willing to be flexible with the timing of the project which was a tremendous help. The flooring was able to be put in quickly...there was a little hiccup due to an issue with additional subflooring that needed to be taken up but the additional cost to take it up was reasonable and Stephen communicated that upfront. The trim could not be completed same day due to the subfloor causing the floor depth to change but Stephen offered a temp stop gap solution, ordered new trim, and came back within a week to complete the work. Stephen was very good at communicating, sending me pictures to help me choose what kind of trim I wanted around the reception desk (I was not able to stay on premises). He also sent pictures and messaging as he encountered issues. Other contractors may have just done what they thought best but Stephen consulted with us prior to completing the work. We have had compliments on the flooring and we are happy with the result. Would recommend!

If you want to waste your time and money, Cabinets To Go is the place to go! Their customer service…read moreis so bad, you'll want to RUN away. They don't return calls, ignore your concerns, . It's frustrating dealing with a company that clearly doesn't care about its customers. Save yourself the headache and RUN far away from Cabinets To Go!

I haven't used this company yet, but when I stopped in for some samples and information, Ben was…read moresuper helpful and was able to answer the questions that I had. I'm sure I will consult with them on future projects, but for this current one, we just had a better fit with other products for our timeline.

4 stars for the style licking good selection. Great pieces!…read moreMinus one star for the owner. I didn't have a bad experience with her or a good one, she seemed much more concerned about selling her strange out of shop character wreaths than attending to someone interested in dropping hundreds on a hounds tooth bred monkey turd... I'm confused. While I'm in the middle of asking prices of a piece I saw on the floor - she walked away from me. Completely. Not to be diswayed I asked another question (yelling now because she's about 30 feet away), a second short answer quickly followed by "Linda are you in much of a rush?" (Other lady) ... Like, (to me) "can't you see I'm busy here?!" I felt like I was inconveniencing HER, but I certainly didn't interrupt any conversation when I came to the front and she said "Hi, finding everything ok?" I think this must be a rhetorical question, but I had never known that... oops! Well,I know better now! Also, last thing, there's a strange confudled way of parking here, and it took my car about .002 seconds to get a door ding from these rich wreath elitests. Butthole.

Awful customer service from the owner. While we were paying out she was blantantly rude to the…read moremailman who was just trying to deliver her mail. After speaking to others she has a history of treating others poorly. Shows the character of the owner and would not support this business.

Very rude . Told had no time to help pick out new tile when my back ordered tile wouldn't get here…read morein time. Had to make an appointment for something that should 5-10 minutes to quickly pick out

I had to make a change on the tile for my bath after I was sold "in stock" tiles. I was advised I…read moreneeded to make an alternative choice because they sold me something that was not actually in stock but I digress! .They sold me something else that was (unbeknownst to me!) a non-refundable special order. When I found a tile very similar to the original tile I asked for my money back. Absolutely SHOCKED that I could not return the tile. I had paid $140 in freight charges between both orders which is a fancy way to up-charge the tile when shipping to Charlottesville. I also got none of my money back. Would never recommend them to anyone else and I think my contractor feels the same way.

I would highly recommend that the installers are watched carefully. There is an unproven incidence…read moreof theft from my home after they left. Nobody was present at the time of installation except for myself and my son yet at the end of the day, items were missing and drawers were left askew. Police report filed. Never again.

I had a great experience with Baton and the crew at Costen Floors today. I stopped in with a small…read morecarpet issue and was genuinely impressed. Excellent customer service at Costen Floors. Baton and the team were incredibly helpful. They went above and beyond to assist me, and I couldn't be more grateful. I would absolutely recommend them.

I moved into a 60 year old house with a previously resurfaced tub that was flaking off in big…read morechunks. Having seen good reviews, I scheduled an appointment that was a couple of months away due to their busy schedule. It was totally worth the weight. They did an amazing job. My tub looks and feels new. I have no concerns on chipping. They left a care sheet and advised me to call if it ever chipped because they would come out to fix. Left my bathroom in impeccable condition.

Wonderful job and they were very respectful I love how…read moreupfront they are about curing time and even left instructions on how to properly care for the finish.