Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

There was a torn up section of carpet that I needed to get fixed. I had some extra carpet material…read morebut didn't have the padding. He had some padding and was able to patch it up nicely.

I can't say enough positive things about the great experience I had with Carpet Doctors! From…read moreanswering the phone on my initial call, providing an estimate in a timely manner, repairing our damaged carpet expertly, to following up in all areas of the process. Highly recommend Scott and Carpet Doctors!

Phenomenal work! Excellent install & affordable pricing. Honest contractors that do great work!…read more When I had initially started to work with a large retailer to do our work and they were not clear on dates we could get the work done by & wanted us fo pay before we had an install date. I called Evan and he fit us into the schedule within the week. He really made things possible!

"I appreciate the prompt response and excellent service provided by Colonial Floors. Evan and his…read moreteam are knowledgeable, polite and very service oriented. We are very pleased." FH, Bon Air

We are so happy with Better Floors, we'd give more than five stars if available! High quality…read moreflooring, great value and super friendly and professional customer service. Highly recommend Better Floors.

Better Floors has performed several jobs for me at my home and business. Tracey and Mike are so…read morehelpful, and the job always looks great! I highly recommend their services. Justin Reed

We just had a carpet installed by David & Jeff of "On the Spot Floors" and are exceptionally…read morepleased with the end result. From the time my wife and I met with Linda, the owner, we were impressed with the time and energy she took to make the right selection for us and to not oversell. In fact, she advised against a higher priced carpet. Jeff came out to do the measuring. Based on the finished product, it is obvious that both Jeff & David are highly skilled professionals and gentlemen and that Linda is an expert in her field. I highly recommend them.

On the Spot did an awesome job replacing my upstairs/stairs carpet. I was very impressed from the…read morebeginning to the end of the entire job. They were helpful and knowledgeable in helping guide me through the process of choosing the best carpet for our needs. Jeff, the technician on our job, was super to work with. So professional, friendly and was extremely conscientious about the job he performed in our home. We had freshly painted walls and there is not one mark on them anywhere from the install. Cleaned up after the install and with the exception of great looking carpet you never knew they were there. Great people to work with. I HIGHLY recommend them!!!!! We LOVE our new carpet....

Contracted with this company to get our window repaired. After several cancelled/rescheduled…read moreappointments on their part and showing up with no notice when no-one was home, they finally completed the job...poorly. When asked about the job, they yelled at me that they were doing "charity work" and left, even though we were willing to pay full price for their services. This was a stressful and highly unprofessional experience. Would not recommend and would give zero stars if I could.

Every aspect went smoothly and quickly. John worked with our schedules to get the job completed. We…read morehave already referred this company to close friends and will be using them again. Thank you Little River Painting for a job well done!

If I could give negative stars I would. NEGATIVE 5 STARS. This isn't the crew working- they were…read moregreat. I felt spoken down to as a woman by the owner. His eye rolling and tone made me feel that customer service was non existent. Organization and scheduling were a nightmare. I'm not sure I was told the truth from this guy at any point in the 2.5 months I waited and I don't recommend him to anyone.

From the owner: No Big Box Here, just a Small Business with a Big Heart!…read more We firmly believe that every individual should be treated with the warmth and care akin to that of family. Our unwavering goal is to continuously establish ourselves as the premier flooring company throughout the Tri-Cities area. Furthermore, we take pride in offering a no-pressure environment that allows our clients to make informed decisions at their own pace. Reach out to us at 804.704.1477 or 804.802.2212 to get a fast response.

Glass Masters came to my house to estimate a window washing job…read more He gets a 5* review on Next Door and I can see why. He is very professional and makes sure you understand every aspect of the job.

They put in a tile bathroom floor. Within a few weeks the grout began cracking out. they came back…read moreand filled with a grout of the wrong color. The grout began cracking out again and they have refused to answer any more calls and will not repair the tile. We now will be having it removed and putting in a different tile Not by them. 2000+ dollars wasted. If I could give a zero I would.

This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

Our floors came out beautiful! But our walls did not. Stain got on trim in every room as our floors…read morewere refinished. We alerted the company and they sent someone out to touch up the trim. That person used the wrong color ‍ They sent out a second person to fix that, and nothing was actually fixed. When images were sent to the project manager showing how the problem was not fixed, it was radio silence on the other side.