I am submitting this complaint to formally report unethical billing practices by the dental office…read moreassociated with a disputed dental charge of approximately $300. I want to be clear that the quality of clinical care itself is not the issue; my concerns relate solely to billing conduct, transparency, and the handling of insurance-related disputes. After receiving care, I submitted the claim to my dental insurance provider. The claim required escalation and is currently under active review by the insurer. This process was communicated clearly and in good faith, and I have documentation, including a claim number, demonstrating that the charge is under legitimate insurance review, not ignored or refused. Despite this: The office pursued payment while the insurance claim was unresolved asking for "just a small payment" while they wait. The matter was escalated to a third-party collector before insurance determination There appears to be no reasonable accommodation for standard insurance dispute timelines There was no transparent explanation of why the bill was deemed immediately collectible rather than pending insurance resolution Patients should not be pressured to pay balances that are actively under insurance review, particularly when the provider is aware that the insurer is evaluating coverage or reimbursement. This practice places patients in an unfair position--either paying out-of-pocket prematurely or being threatened with collections while complying with standard insurance procedures. Further, the billing escalation process appears to lack: Appropriate verification that insurance review was complete Ethical safeguards before referral to collections Clear written communication outlining patient rights during an insurance dispute While I respect the clinicians and the care I received, billing practices are part of patient care and ethical responsibility. Referring a patient to collections under these circumstances undermines trust and may violate professional and consumer standards. I am requesting that this matter be reviewed for: Compliance with ethical billing standards Appropriate handling of insurance-pending balances Policies regarding referral to collections Oversight of third-party billing or collection agents acting on the practice's behalf I am submitting this complaint in good faith to ensure accountability and to prevent similar experiences for other patients. edit: Owner responded - yes, this is for this business Lil Smile Dr. Toppi. I am also a healthcare provider and I know this is 100% unethical. They did send me to collections for $300 while my insurance was escalated. I did pay the $300 (minus paying the "interest fees" - another unethical practice!) while my insurance worked on it out of fear. It is sad way to treat patients and other people deserve to know about these unethical practices.

Had my daughter's first appointment today and the office is so cute and welcoming. The staff were…read moresuper nice and knowledgeable. The appointment was super fast and to the point just as you would like for a baby's first visit to the dentist. My girl got a cute little toy and a new pooh bear toothbrush, can't wait to come again in 6 months!

Thursday night, just a few days before Labor Day I was out to dinner with Chun P and one of my…read morecrowns fell out! (He nearly fainted at the sight of my disgusting scrap of a tooth left underneath, but that is another story). I called my regular dentist and left a message on his emergency line. The next day I still hadn't heard from my regular dentist and his office was closed. So, I went on Yelp to find a dentist nearby and was really impressed by Island In the Hills Dental Office's reviews. I called and was greeted warmly over the phone. Although the office was closed, Dr. Tran had stopped in to do some paperwork and answered the phone herself! I told her what happened and she told me to come right over! When I arrived, Dr. Tran was courteous, and put me at ease. Dr. Tran quickly found my insurance and was able to look at my medical record to see the history of that tooth. We took an x-ray and it looked all right. Dr. Tran had the crown put back in no time. Since the crown is over 20 years old and there is evidence that it was leaking, I'm going to get it replaced, but this was the perfect temporary fix before Labor Day. I'm so grateful to Dr. Tran for her awesome care at the last minute for a brand new patient!

So thankful Dr Tabornal and Dr Tran are my dentists. Their outstanding care have been consistently…read moresuperior over the years +25 yrs plus. They are also my kids' dentists and we've experienced, crowns, wisdom teeth removal in addition to overall general health/maintenance. I really appreciate allowing me to give my jaw a break every 30 seconds to make the more intense procedure a positive experience. Thank you for your gentle, expert care for our family.

Damaris was so sweet and gentle with my 4 year old. He made her feel really comfortable…read more The facility was super clean. Service was fast and quick!

Plan for them to ALWAYS be running behind. Poor time management and scheduling…read more The tooth fairy that is at the office seems unhappy with this position. Not very talkative or approachable. Otherwise it's a good place for kids because of the decorations, games, toys, etc.

I never publically review negative thoughts on a business but this place demands it. The…read morereceptionist is extremely rude and passive aggressive. On our first visit she behaved this way for no reason. Subsequently when we tried to visit the office to get school paperwork filled out she repeatedly gave us a hard time about coming in person and seemed determined not to help. She provided working hours and then upon visiting and calling she changed them. The dentist seems fine bit the front of house is horrible.

Don't pay for your child's braces upfront. Use a payment plan because they will not give you your…read moremoney back if you have to stop services there. I moved out of state and with our schedule i haven't been able to go back so i called last Friday 10/27 to ask if i could get some of my money back. I understand I would not get the full amount. They gave me an estimate of 1200, she's only been seen there twice. Nicole said since my daughter has only been seen twice she wanted to ask the doctor about getting me more back. I said I was fine with the 1200 but she insisted and said she'd call me back either Monday or Tuesday. That she would for sure hear something by then. BS. I waited, no call. Wednesday 11/1 and left a message. On their voicemail it says they would get back within 24 hours. No call. My husband called and an older woman answers and takes a message. Today 11/3 i left an angry voicemail. And finally get a callback. Nicole now states I'll get around 1000 back and the dr needs to approve it but he's been out of the office all week. So what is it he needs to approve it, or you wanted to ask him if it was ok to see if I could get more money back? Anyway they seem to be always out the office so why would you want to get your braces there. Anyway it sucks to have to make a bad review because I used to take my kids to his brothers dentist office and of course he recommended his brother for orthodontics. I regret that decision.

As a special needs parent, today was one of those moments that reminds me how important…read morecompassionate, skilled care truly is. My daughter had dental work done under anesthesia, and finding a place that not only offers this service but does so with such professionalism, patience, and kindness is not easy. From the dentist to the anesthesiologist and the entire team, we were treated with outstanding care every step of the way. They took the time to make us feel comfortable, answered every question, and most importantly, treated my daughter with so much gentleness and respect. Trusting others with your child--especially in situations like this--can be overwhelming, but today I felt reassured and grateful. Thank you for providing a safe, compassionate environment for families like ours. It truly means more than words can express. As a special needs parent, today was one of those moments that reminds me how important compassionate, skilled care truly is. My daughter had dental work done under anesthesia, and finding a place that not only offers this service but does so with such professionalism, patience, and kindness is not easy. From the dentist to the anesthesiologist and the entire team, we were treated with outstanding care every step of the way. They took the time to make us feel comfortable, answered every question, and most importantly, treated my daughter with so much gentleness and respect. Trusting others with your child--especially in situations like this--can be overwhelming, but today I felt reassured and grateful. Thank you for providing a safe, compassionate environment for families like ours. It truly means more than words can express.

My kid love coming here. She was so scary to go dentist because the previous one the dentist always…read moremake her scared. She not even know how to communicated with kid and make my kid so scare every time we visited. So i decided to change dentist for her. And I found Pediatric Dentistry on ig. I called them and told them the problem we have. Im so happy i pick the right one. All staff and Dentist are so nice and help my kid from trauma. 100% recommend here :)

I referred my entire office and friends to Dr. Kim. She took care of my tooth ache the same day and…read moregave me treatment options. The Super Dentists also gave me a payment plan which helped me so much. Her staff is very nice. It's so hard to find good health care.

Took my two kids for a check up. Dr. Kim and the staff did a great job getting the kids comfortable…read moreparticularly when it was time to do an x ray. More good news: We were in and out in 30 min! See you in 6 months!

Horrible costumer service. I took my daughter thinking they would get all the work done there. They…read moreended up referring her but did not tell me they will be doing this to start with. I was okay fine. But once I decline there referral because of insurance preferences the front desk lady was not very helpful or polite. I told her I won't be signing her referral and I asked her what information I needed to ask for so I could provide it in the new form once I had the new place to which I almost had to beg her to tell me so I can get this information from the new place. Now forward to today. I called and told her I have the new place I asked if she could provide the form and she replied with a tone and attitude "I send it a month ago in October. Sign that form. I said it has the old information and she replied well scratch it and write your information of new place. I told her how can I do that on the compute. will the app allow that and she said if your computer can do that I guess. I told her please send a new form. she replied I will send it Im 2-3 business days." At this point I just replied well if that's How long you want to take .I am very understanding but wow just horrible plus the day we left her appointment they hand me a written note paper to give to new dentist of the work my daughter needs in her teeth it wasn't a proper paper or Just litertly a note with pen on a note paper. Supper unprofessional l. Red flags to start with and the worst part is I still got to deal with them to get the X-ray. like if I didn't pay for the. Work already. Can't believe this is the way they treat military families.

Don't pay for your child's braces upfront. Use a payment plan because they will not give you your…read moremoney back if you have to stop services there. I moved out of state and with our schedule i haven't been able to go back so i called last Friday 10/27 to ask if i could get some of my money back. I understand I would not get the full amount. They gave me an estimate of 1200, she's only been seen there twice. Nicole said since my daughter has only been seen twice she wanted to ask the doctor about getting me more back. I said I was fine with the 1200 but she insisted and said she'd call me back either Monday or Tuesday. That she would for sure hear something by then. BS. I waited, no call. Wednesday 11/1 and left a message. On their voicemail it says they would get back within 24 hours. No call. My husband called and an older woman answers and takes a message. Today 11/3 i left an angry voicemail. And finally get a callback. Nicole now states I'll get around 1000 back and the dr needs to approve it but he's been out of the office all week. So what is it he needs to approve it, or you wanted to ask him if it was ok to see if I could get more money back? Anyway they seem to be always out the office so why would you want to get your braces there. Anyway it sucks to have to make a bad review because I used to take my kids to his brothers dentist office and of course he recommended his brother for orthodontics. I regret that decision.

I have been to many different dental offices over the years and have been to good dentists and…read morereally bad dentists. I recently became a patient here and am very pleased with them. The environment is comfortable and relaxed. The entire staff is efficient, calm, patient, friendly, and so easy to talk with. The equipment is top notch. Honestly, I couldn't be happier and I'm glad we found them. Now I don't dread my dental appointments anymore.

I was just making calls seeking a new dental office for my family of 4. Seeing the positive…read morereviews I gave mission trails a call, we live around the corner. The receptionist went through all of the info which had me on the phone for a while and at the very end she insisted that we get all new X-rays in order to be considered for cleanings! Which would be out of pocket expense, I explained to her that I could forward X-rays from 6 months ago for all of us and she preferred to turn our business away. I was SHOCKED! I called Love Your Smile Dentistry next and they treated me like they were happy to have our business and asked us to send over all from previous office and they would review. It felt scammy and rude, she literally did not care about adding 4 new patients to the practice. Would not recommend and the owners should know this is happening!

Really enjoy coming into my dentist appointments! I've really been trying to cram in as many…read moredentists appointments as I can with my time off work and feel so welcome by the team here at Mission Gorge Dentistry. I had not been to the dentist in about 6 years - since I was in high school and my parents last took me! I always felt very judged about anything wrong the dentist saw with my teeth and was never given real life tips or caring treatment. My experience here at mission gorge is the absolute opposite. I feel like I'm really working towards my wellness and have this whole team at Mission Gorge Family & Cosmetic Dentistry behind me. I endlessly bother Dr Tourian and all the workers with all my questions and comments but they always give me authentic answers. I love the look of the office and the music they play in that background everyday! Really soothing when you're stuck in that dentists chair for hours!

After a long time going without seeing a dentist (3+ years), I started seeing Dr. Tourian to get me…read moreback on a path to dental health. I have severe dental-anxiety and a phobia of needles, which makes me one of the worst dental patients! I have had multiple panic attacks in the chair due to my phobias and anxiety; and her assistants wiped my tears, Dr. Tourian gave me breaks when needed and talked me through everything as it was happening. I appreciate that she encourages second opinions, always is frank and honest. Vanessa is great at keeping the scheduling and billing simple. She also does a great job of proactively reaching out when earlier appointments open up, so I've been able to drop in sooner for misc. required appointments needed.

I saw Dr. Fred Harandi's commitment to professional excellence after recommended by a patient for…read moreover a decade.  Arriving with a tooth fractured while chewing, I feared Invisalign was needed again. Despite being an Invisalign provider, after assessing my bite digitally and manually Dr. Fred found my repeating that expense was unnecessary which showed integrity. Dr. Fred is reachable when necessary and communication with his team is simple, effective and responsive. Each member of Smile Dentistry's team is caring, friendly and supportive of your dental health. Both the hygienist and Dr. Fred recommended personalized dental care tips. Dr. Fred's exam techniques and technology choices attest to his advanced education at UCSD and USC. He explains your film findings and treatment options in simple terms for sound and lasting results.  Having TMJ, Dr. Fred examined my bite with articulating paper using the same methods as my Oral, Head and Neck Pathologist several counties away. I could not find a local practitioner skilled in these techniques. Dr. Fred took time fixing my bite to prevent further fractures without my feeling like a nuisance or rushed. Dr. Fred's digitizer results in crowns with a superior fit compared to standard impressions. When outside referral was necessary to other specialities, Dr. Fred personally ensured I received treatment soon and his entrusted network is equally advanced in training, technology and conscientiousness. All were in-network with my insurance which is uncommon. His welcoming other specialties' opinions further increased my trust. Each provider called me after major treatment checking on my recovery and answering questions.  Dr. Fred and his team are kind, patient and considerate and the office is inviting. Pricing is reasonable without pushing unnecessary aesthetic treatments. Thank you Dr. Fred and San Diego Smile Dentistry for patiently and gracefully returning my dental health.

Very kind staff. I came here to get retainers and Dr. Fred made sure to point out any concerns he…read moresaw in my scans. Fair pricing as well! No upselling or feeling rushed out to get to another patient. I highly recommend.