The employees on the floor were very rude. They had no respect, very snarkey. I brought my own grippy socks, not knowing their rule. I was there for my grandsons christmas break. I got rude looks the WHOLE time before a young lady came up to me and nastily told me to put on epic air socks or I would have to leave. I was not intentionally breaking their rules and I got greeted with a rude slap on the wrist instead of kindly telling me that they have a rule. I was shocked at how this generation has no respect for accidents. I will NOT be going back or recommending it to my grandsons friends. read more

Epic Air Trampoline Park - The rude lady - Venues & Event Spaces Near Me - South Elgin, Illinois

I would not recommend supporting this business - very unethical. High school students organized a fundraiser. Finally received a check with then was returned for non-sufficient funds. When the booster organization tried to get a new check, we were informed that there was new ownership and they would not honor the prior debts. No way to tell there was new ownership, same name, never posted as new ownership, etc. Very sad when a business cheats high school students out of $250. I have spoken to the current manager several times and they have no interest in resolving this situation. read more

So much fun. Sunday morning is toddler time for 9:00am - 100am. This place is EPIC!! Very clean and well decked out with several play areas. All of the play zones are well maintained and very well staffed. I have never seen kids with so much energy and having such a wonderful time playing. Epic has a fully stocked snack bar and a birthday party area too. A grandparents paradise! read more

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My friends son had his birthday party at Epic Air. I will say my first experience at a trampoline park for a party. It was a good experience overall. The staff was really friendly as we came. All the kids scarfed down the French fries, chicken strips, and I was very surprised how pizza tasted. It was pretty good for a non pizza place. The different trampoline types they had ensured that the kids all were entertained. They really liked the dodge ball and how the person talking the game through did. read more

Epic Air Trampoline Park - Venues & Event Spaces Near Me - South Elgin, Illinois

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Go to Urban Air instead. The prices are outrageous in comparison and they make you buy their "epic air" socks even if you have grippy socks from a comparable location. Other jump places aren't policing 3yr olds. read more

Worst experience! Staff does not control anything. They just stand there and watch the chaos. Costs are going up. Adults and big kids over 6 foot should not be allowed in areas designed for kids. Staff does nothing. The place is dirty. read more

Attended a birthday party yesterday and we had a good time. My daughter is older (13) and she still had fun jumping. There's a big area for smaller kids with a cute little ball pit so kids 5 and under would LOVE that part! Food was okay. Pizza was good but everything else seemed like it was warmed up, then sat out, then was brought to the party area. Party host seemed nice but she was a little unorganized..I think that's just from lack of experience so def not her fault if she's learning. Overall it's a nice place to go if you have small kids but older kids would get bored after a bit. Sky Zone has more trampolines and more options for older kids IMO. *Covid update for anyone who cares and is going there soon: Masks are now optional so only a handful of people were wearing them. read more

My son had a lot of fun there. Good mix of inflatables and trampolines and place did not see over crowded for being winter break. Not a lot of food options but fairly priced compared for what is offered. It is kind of expensive compared to going to open gyms with trampolines which charge only $7 Vs $18 for one hour. I saw workers just standing around in sections where there were no kids playing, I feel like that would be a good time to sanitize especially during cold and flu season. I'm sure my son will want to go back, if you've been before don't forget to bring their socks so you don't have to buy new ones. read more

Came today as it's teacher institute day so they had special $17/2 hrs so brought my 3 since COVID has made them into vampires and they won't go outside to play. Place was empty so my kids had free reign and they have been nonstop cleaning every area since we have been here so definitely on top of everything! My oldest started complaining that was getting hot and the staff right away went over to the air and turned it up! Very friendly and respectful as well! Still don't think the price is good as even with the discount it was $45/3 kids but we don't frequent much so I guess we can splurge for a day of getting those muscles moving! Think only time we were here prior to this was a school fundraiser night but still fun place and I guess when you think about it the cost is still cheaper then a day at the arcade! read more

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Terrible customer service. No one answers the phone during the week. When I asked if I could return socks if others in my party had them already I was told yes. Then was told no after I had already purchased them. No one is around to help or assist. The manager is super unfriendly even when her staff is telling customers incorrect things. We won't be back. read more

Had a birthday party for my son on 3/5. Here's my review on each item. 1. Scheduling and planning everything was super easy. 2. Not sure if they are still at reduced capacity but it was packed today (5:15 arrival) 3. The check in process was easy, got wristbands and socks right away 4. The party host we had was super nice as was the whole staff. 5. I get it had been a busy day, full of people but it did not appear to have been cleaned throughout. 6. The pizza was good 7. Party trays of food, ordered fries, tenders and mozzarella sticks (not worth the money.) 8. Our host was trying to explain that the sauces available were limited because they were running out....but they would try their best to accommodate. Didn't make sense not to be prepared knowing there are parties etc. Again they did their best with what they had. 9. The fries were awful, they were either undercooked or something, they were cold and soggy tasted off for sure. 10. The tenders and mozzarella sticks were okay. 11. I'm giving it 4 stars because the party host and staff were great. A bit unorganized and maybe frazzled from a long day with lots of people but did their best nonetheless. 12. Quite honestly not worth the money of the family unlimited package. read more

The people that work here are extremely rude. Especially an employee named Veronica. She needs to be taught customer service. There are multiple people standing around and not cleaning up. There was food and trash in many areas which is gross when walking around in socks. Maybe they will get it cleaned up and it'll be better but for now I'd say to go bumble bee play cafe. read more

Husband went there today with our two boys. Purchased 2 hour jump passes. The boys went to a back area because many kids and adults did not have masks on and the back area was open. A worked approached my 8yr old and told him he needed Epic Air socks (he had another place's jump socks on). My husband asked if they were enforcing the mask rule as harshly as the sock rule. The manager made an announcement on the PA about masks which still went ignored. My family left after jumping for 30 minutes. Take away: even though Epic Air boasts that they are conscientious about COVID and protocols, the only one they enforce is their branded socks, because their $3 is worth more than your child's health. read more

First time bavk here in a few years. I go to urban air frequently as well. Thi splace has a different vibe but definitely has its perks. The back half is a giant inflateable city for kids to olay in . I havent seen an area like this before and is really unique and a ton of fun for the kids and adults alike! The toddler only time for 6 and under from 9-11 is so clutch and awesome! perfect to get your kittle ine tired out for nap time and a great way for tthem to socialize in a safe fun environment. The staff was very freindly and I will definitely be back! read more

Epic Air Trampoline Park - Giant inflateable slide and landing pad! - Venues & Event Spaces Near Me - South Elgin, Illinois

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Their "managers" are teenagers with very bad attitudes. They roll their eyes, give contradicting information to guests. They harass guests. They talk about families and guests over their ear Walky talkies and have intense stare downs. There is NO proper training for "management" with rude eye rolling and comments, as well as walking away when we asked for his name... supposedly there were two managers at this location this day, but the second never came out. Pretty disappointed in this locations "management". -update- I've been blocked on Facebook after sending a message. This location is a joke read more

This is definitely one of the coolest trampoline parks we've had the chance to visit. One of the favorites is the Ball Blaster Arena, featuring 3 levels of air powered ball blasting cannons, an array of obstacles and slides to boot! One of the things I really loved was the consideration for the toddlers, in the form of special toddler times and sectioned off trampoline areas. I also thought that the food prices were reasonable, for a place like this, averaging about $2.50 per item. Nothing fancy: pizza, fries, pretzels. They even had bottles of water for only $1! Lastly, this place is better staffed than the competitors. I saw 2-4 staff members per arena, and several manning the birthday tables. There were plenty of bodies at the front desk welcoming people and a few at the food counter as well. Here's what I don't like. Lack of space for parents. Lack of space for comfortable eating. Lack of space for birthday parties. There was plenty of empty space not being utilized that could be converted into seating and tables. I could excuse this if the cost was a little better. Granted food was decently priced, but I didn't eat the food on account of it being junk. The group rates are not much better. The best deal they could offer was $20 unlimited time. Excellent! Except this was a Super Bowl special and not a standard offering. If they could go $6-$7 per hour, this would be the place to be. Don't think we'll be back unless it's a birthday party or weekday toddler hours. read more

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My four kids like coming here on the regular, but first and last time we have any Birthday parties here. Better off elsewhere!! 1. Management was horrible 2. Party hostess was not trained properly (didn't interact with birthday party, and didn't pay attention to guest of honor, 3. Pizza was undercooked 4. Management wanted to charge for imaginary 10 extra kids 5. No private dodge ball game 6. My child didn't get his T-shirt 7. No Birthday Wheel spin 8. Didn't accommodate Guest 9. Didn't get 20 Silicone Epic Air Wristbands *Over all $700/$800 party at Epic Air was not worth it!!!* read more

Epic air is huge and fun. I had my sons birthday here and I got the top package which you get the bigger room in back and has a projector to watch tv or play video games. The workers are really nice and help out a lot so tip them once the party is over. They have a dodge ball war it was pretty cool and then you can go anywhere and jump. The party pizza from Nancys and they are really good and so are the wings. It was a great time they help cut the cake and serve the food. If you host the party you have to buy new socks from them for two bucks but it worth it read more

Came here with my 3 year old son today as it's freezing outside. Immediately my son was amazed by the trampolines/ foam pits and canon blaster. Snacks were priced right! The facility itself is well taken care of and employees are very attentive and alert to activities within the area. My only real complaint was the DJs playing music thru the time frame of my visit. For it being a family location with most kids being between the age of 3-14 the music was very vulgar and explicit. I understand the desire to play trending rap music but at least play the censored versions. Nothing but F- Bombs, Pu$$y and talk about drug use. Great spot for kids but maybe set some standards to the music being played. All good music but should include the censorships. I don't want to hear about popping Molly's while playing with my 3 year old son. read more

Came here for a Bday party invite on a weekend, my son wanted to come back so I brought him once again this time though I felt like it wasn't as bouncy as before, (the air trampolines) and the ball launchers have no point what's so ever they just don't work. Aside from that it's fun when you just wanna spend some time with your children. It's also in the pricey side read more

We had my sons 9th birthday party here and it was a horrible experience for the price you pay. The kids did have fun but the manager was rude and the party host didn't really do anything for us. We were treated pretty bad were asked to move from an empty table or would have to pay for another party even though there were no more parties. they charge you extra for the kids ti get socks you would think that this would be included in the package We spent 15 minutes of our party time registering the kids that all already had the waiver completed.. We were kicked off of the tables the minute it hit 7:30 and then didn't even want to allow us to take the drinks we already paid for. The only thing that was good was the pizza but that's because they get it from a pizzeria called Nancy's si shoutout to Nancy's Pizza. Not Happy read more

Way too many rules. It's not even fun for the kids. They're getting yelled at the whole time by strict workers. I brought my own grip socks and they made me buy the ones they have even though they are identical to the ones here. They wouldn't let my son and nephew jump together either. Awful place, do not recommend. The workers yelled at my boys in front of me instead of asking me to talk to them. One of which is autistic and doesn't like being yelled at by strangers. The kids didn't even smile or laugh once and this was supposed to be a birthday present for them. :( read more

This place is very lame. $21 for 2 hours- not worth it considering this is a very small trampoline park with few options.. we had to pay full price even though the toddler area was closed for a birthday party. maybe this would be better for ages 6 and up but not a great place for toddlers unless you want to watch the trampoline guards suck the fun out of the air as they scold the children trying to have fun, for breaking a seemingly huge list of safety rules. There are much better options in the area. read more

Horribly run! What happened here?! Used to be a nice clean place with knowledgeable employees -not once did I see anyone cleaning anything just playing on phones, chit chatting, and often walking around the trampoline areas with NO children while the other areas remained unsupervised...manager is SO RUDE and hides in the office so apparently doesnt care or see all the lack of working going on-just watched an older kid run around BAREFOOT For at least 20 minutes before his Mother told him to put his socks back on read more

Epic Air Trampoline Park - Kids all over and these 2 the ONLY 2 up here and backs turned talking... - Venues & Event Spaces Near Me - South Elgin, Illinois

My daughter really enjoyed coming here. The place seemed very clean and well taken care of.. They have their own socks ( that you have to buy). read more

The floor manager Carly is very unprofessional and rude. They gave us a pitcher of water with our pizza and said they gave it to us by mistake. later we went up to buy dessert and we had spent over $300 and my sister asked for a cup of water and said she would pay for it. Carly said "YOU HAVE BEEN TOLD!!!!!!" it was unbelievable how she speaks to people that are in their 30's and 40's like they are 5 years old. Then she put 8 sundaes stacked up and 7 bottles of water on one tray! it was ridiculous. A nice younger man worker said "ms would you like a bag" I was so happy that he had a brain unlike Carly. Then I asked her name and she wouldn't give it to me I asked others they wouldnt. my husband went up for a cup of water. she gave it to him and he asked her name. It's funny how she didn't know he was with us but he gets water. then I took her picture and she's like "thanks" very snotty l. Super unprofessional and ruined our time there. The place was nice and everyone else was kind and helpful. Except her. I think the other workers need a promotion and she needs to be fired!!! Worst experience ever! read more

Epic Air Trampoline Park - Awful person - Venues & Event Spaces Near Me - South Elgin, Illinois

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I do love Epic Air. Positives: convenience. Kid friendliness. Exhaustion level. Negatives: I'm not sure everything is 100% clean. Kids can still get hurt on the bars, even over to mats. Overall: the pricing is ridiculous. There should be a membership option for those who want to go on a regular basis. Why is there no membership? Especially in the Summer? $12/hr is high. Make an unlimited fee. You'll make plenty of $$$. Hint: find an online coupon! read more

My kids have been here several times for birthday parties. It's probably one of the best places ever .... the kids are active and jumping around and burning off all that extra energy they tend to have. Plenty of staff and they seem to run the establishment well. We were even there during some unfortunate weather, and they had everyone move to one corner of the building (down off the elevated area where the trampolines are) until the weather warnings were expired and it was safe. Bravo! read more

Brought my girls for the first time to the Friday night deal. Three hours of jump plus pizza and drink for $20 (socks were an additional $2) I was pleasantly greeted by Jessica and the atmosphere was nice. There were several places for parents to hang out and be as close or far away from the kids as they choose. The snack bar was reasonably priced and food was good. I had pizza combo and it exceeded my expectations. The DJ played great music and my kids had a great time. Will definitely be back. read more

When you put honest review of your experience and the owner or whoever comment calls you liar lol It's America freedom of speech ‍ Have adults manage this place please .... Customer is always right read more

This trampoline park was fun for the kids. I have been to one another trampoline park and there was not much differemce between the 2. It had a foam block pit the kids jump in, trampolines everywhere, basketball hoop on trampolines, a toddler play area and a box in the middle called cageball. It has 2 hoops on either side with a big piece of plexi glass in the middle the object is to throw the ball over the glass and into the hoop. I feel these parks are pricey. It was $12 for first hour and $6 each addtl hr tues-fri. $7 each addtl hour sat and sun. You are also required to wear their socks and they will cost you $2 a pair. The kids loved the socks though. read more

Epic Air Voucher Program with U46: On September 16 I took my twin Kindergarteners to Epic Air because they received a voucher for a free hour of jump time from their classroom teacher for Positive Behavior. They attend U46 and the vouchers were printed specifically for distribution at U46 schools. This was our first (and last, coincidentally) visit to Epic Air. When we arrived on Saturday, Sept. 16 we were told Epic Air had changed their policy and as of Sept. 15 and would no longer accept the vouchers. Our vouchers were issued Sept. 15 and didn't expire until September 2018. I asked for any type of discount and they refused. I feel that denying entry to students who earned these vouchers was the incorrect way to handle this situation. Regardless of misuse they perceived via the distribution of the materials, they should have honored the vouchers that had already been rewarded to students. My children were crying and hurt and I took the opportunity to teach them about what poor leadership and bad management look like. We'll not visit again. read more

After hosting a $700 party at this location I had called to ask the manager a question. I was amazed at the unprofessional disrespectful rude manner in which she spoke to me and when I tried to clear off my question and why she Screamed at me and hung up. This manager is shameful and shouldn't be managing anyone when she couldn't manage herself. It was pitiful behavior. This after hosting a party where the employees don't watch to see if kids are getting harmed by other patrons which we did have to bring to their attention. This also after the just ok service from the hostess that we still made sure to tip excessively well. When I placed my order for pizza for the party only about a minute after I stated I wanted to add to the order and was told by the "party Epic host" that she wasn't sure if the manager would approve of my adding more pizzas even though it had been only a minute and they needed to confirm my order anyway. also I had signed up via the Epic air website for the birthday club and the manager refused to honor the $40 coupon And stated to me that I got it from Facebook as if she has no idea what is on their website. My review is a million below the lowest rating due to being talked & treated like garbage by the immature manager read more

Fun place overall. I was annoyed that the lady that checked us in said it was okay to wear socks from a different trampoline park (that were better than the epic air ones), but someone pulled my kiddo off the trampoline and made us get the epic air ones. Not a huge deal, but I found it annoying and unnecessary. The place is Naperville is better although my 5 year old loves the ball blaster. read more

Really fun! Went with my husband and two sons, ages 9 and 12. Great way to spend a day. I have to say we were there 2 hours and are all exhausted. Great work out. I only lasted an hour before I had no more jump left. If you have back problems, this is not for you. read more

I bought a groupon for my daughters birthday. She always wanted to have her party here but it is pricey. The groupon was great! The host was great and I barely had to do anything. The hosts actually played games and the place was not crowded like most trampoline places. The best part was after the party is over the kids can jump as long as they want! They also have specials on certain days. read more

Epic air is a great trampoline park. Out of all the trampoline parks I've gone to, this one has the bounciest trampolines. There's also a thing called cage ball that I have never seen in other trampoline parks. It's like a 1 on 1 mini basketball with super tramps. Overall, great trampoline park with amazing trampolines. read more

We went for Toddler Time on a Saturday morning. Paid $25 for two kids and four pairs of socks. For only two hours. And then was told after I paid, that adults cannot jump. Why did I buy socks? This is the worst trampoline park we have been to. If you want to enjoy spending time jumping with your little ones, take them to Rockin' Jump in Carol Stream. It is a much bigger facility and a much better value. So disappointed!!! read more

I've had 2 birthday parties here for my kids and it is wonderful as always!! Kids have a great time, pizza is delicious, and it's a great value for the $$. Highly reccomend! read more

DON'T GO TO EPIC AIR. I went there today to have my daughter turn in her free 1 hour of jumping and they are not honoring the pass. She got this from the principal. They would do nothing for me not even any money off. They stated they stopped the program on Friday, even though the pass says the end of September. They said that teachers in the district were saving them for their own kids and not passing them out. When I stated that wasn't the case with my child they didn't care and said no you can't use them. DO NOT GO HERE THEY WERE VERY RUDE. They claim they sent a note out to all the U46 schools about it but that is not the case. So sad for a company to be that way and for some teachers in the district to be spoiling it for those that earned the reward. read more