They place ads in Facebook for $1,000s of dollars off orthodontic services (gimmicky, just to get you in the door, not always applicable) and offer gift cards for client referrals (which they do not follow through on). My son had to come several times for retainer fitting because they couldn't get the mold just right (he was gagging and close to vomiting); and they also booked and confirm appts for me they later say were done in error. Couldn't they have informed me before I pulled my son from school, showed up, and sat in the waiting room? More unnecessary visits than I'd like! read more

My boys' pediatric dentist suggested it was time to see an orthodontist but only knew of ones close to her practice in Piedmont. She then remembered the stellar orthodontic work she had seen on another patient and recommended Dr. So who was closer to our home. As soon as we walked in to the office I was a happy parent. The staff has always been super welcoming and Saral the office manager, is the absolute best (explains what your cost will be and happily answers questions for you). Have I mentioned how fantastic Dr. So is? Well, let me share. My oldest son has been a patient for quite a while (his teeth needed a lot of work) and then my youngest son started his treatment so we've been patients for over 5 years! Dr. So is extremely knowledgeable, professional, and honest. Most importantly, my boys have always felt at ease going in for appointments and have never complained. I highly recommend Dr. So!!! read more

We met Dr. So during our consultation and it was the first time I have felt I know what I am getting into . She really took time to educate her patients and she is very nice! The kids loved her too! Sarl the lady in charge of the insurance is consistently nice from our first meeting to present. Front desk and assistants are always friendly. Parking though can be challenging. My son will soon get his braces and I shall update my review if anything changes. read more

Dr. So is absolutely amazing! Before deciding on CV Orthodontics, I consulted with a few other places. None of them were as comprehensive as Dr. So. They were just going to straighten my teeth, whereas Dr. So has designed a lovely smile like an artist! She is a consummate professional and warm. I look forward to my monthly visits. I highly recommend her! read more

Dr. Susan So and Staff what amazing team they made a dream come true. I've always dreamt of having straight teeth. The service was always professional and courteous. I highly recommend this office. Lisa read more

Dr So and staff have been truly amazing through both of my children's ortho treatment. I have nothing but nice things to say about Dr. So and CV Orthodontics and will definitely refer anyone I can for their treatment read more

Guess who just got their braces off?! Me!!! I cannot tell you how happy I am to have this day finally come -- I had my braces on for over three years and it was well worth the journey! Dr. So definitely had work cut out for her as my teeth were beyond horrible... And I mean, horrible. I am still shocked at how Dr. So and her staff were able to give me a beautiful smile considering all the problems I had going on in my mouth. My case was a difficult one! Dr. Susan So is one of a kind! She's extremely knowledgeable, sweet, and gentle. I am so glad I chose to come here to get my braces done over my other options. Out of all my consultations, Castro Valley Orthodontics was the only place that wasn't pushy and gave me time to think. My decision was a no-brainer -- I picked a place that was welcoming, knew what they were talking about, and made me feel comfortable. The moment you step foot into the office, you already get a sense of how your treatment is going to be. The environment here is truly refreshing with the entire staff being so professional and friendly. As a patient, you're valued here. If you have any questions or concerns, they listen and give you relief. Scheduling appointments are easy as cake since they accommodate you based on your schedule. Overall, Castro Valley Orthodontics has been incredibly wonderful. I'm already going to miss coming in for my monthly appointments! See, this is how you know you're in good hands if someone starts missing their treatments... Honestly, I never thought I could be someone who could have a perfect smile up until now. Many thanks to Dr. So and her staff for helping me achieve the unthinkable! I highly recommend anyone who needs orthodontic treatment to come here. You'll be given a quality smile and treated with utmost care. read more

Poor attention to detail. We expected a lot more going by yelp reviews and Dr So's credentials. Dr So did a mediocre job. Our child isn't happy with the results. The office does not let you wait in waiting area since covid, which means you have to wait in car for however long it takes. That's fine if we were unvaccinated. It would be all worth it had the actual job been phenomenal. read more

Their team work is excellent. Each staff members have own tasks and work closely with Dr. So. The office manager, Saral is very friendly and her explanation of treatment steps is clearly understandable. I'm the patient with 1st year retainer wear, I'm very happy to see my smile on mirror every day! read more

The office do their job. Average interaction with customers as most of time when I visit the the office or talk to them on the phone the conversation is often ended cold, it feels like you're been brushed off. Maybe the staff is busy??? So far all the interactions I had with the front desk, finance, inside staffs, except for dr so made me feel this way. read more

Been coming in years for my boys, the girls in the office are soooo nice and Dr So is very honest and upfront, she really takes the time to explain everything. Really nice office, parking depends on certain days. They are very accommodating with the appts. read more

My dentist referred me to Dr. So in to have her check my bite and address some cosmetic concerns. I had major mouth surgery 30 years ago, and braces, along with extensive dental work over decades, so she was interested. She took a panoramic Xray and examined my bite and gums. Discussing my history and my concerns, she made some recommendations, none of which required her services. To my surprise there was no charge for her most professional services. read more

I was referred to Castro valley orthodonics by our family dentist. So far everything has been smooth with a few hiccups due to coronavirus we finally got in and are ready to start getting things rolling. Excited to see my 10 year old with a million dollar smile. Dr. So definitely knows what she is doing. read more

Great place! My eldest daughter got her braces here and Dr So and staff were super friendly and totally took care of my baby when she felt nervous and scared. I highly recommend this place for your orthodontic needs! read more

Great Orthodontist. My sister Inlaw went there and I must say she has a beautiful smile now. HANDS DOWN BEST ORTHODONTIST IN CASTRO VALLEY........ read more

Cole's teeth look AMAZING after his orthodontic treatment! The effort they all put into getting Cole to realize that his teeth are like diamonds and we only have one set! Cole can't stop smiling! Dr. So and staff, especially Holly, are so considerate and put up with my scheduling and forgetting the schedule that I can't thank them enough! Cole and I are very happy with his beautiful smile and recommend Dr. So to everyone I know! read more

First, my stepdaughter has it until now and I like the beautiful result for just a couple of months and I decided to have it too. Dr. So is nice and answer your questions about braces if you really need it or not, even what's the main reason why you need it. I observed that she's attentive and always check if the team are doing good. The staffs are friendly and they'll make you comfortable every visit. If you have a problem with your braces, they'll fix it right away. I love my braces...You guys try to visit there and have it... read more

Dr. So is wonderful and so is the staff. Friendly, clean office and very helpful. My daughter just got braces and they explained everything, step-by-step. I am on a payment plan which totally helps out since my insurance pays nothing towards her braces ugh! Highly recommended! read more

My daughter has been coming here for 2 years now beginning with Dr. Kohlmann. The staff does an excellent job being accomodating and making my daughter feel comfortable. Dr. So seems to be genuinely concern and does a great job explaining everything to our daughter to make her feel at ease. I would highly recommend Dr. So for any orthodontics services. Also be sure to get the coupon off the Castro Valley Forum for 10% off. read more

friendly staff, and Dr. so made my smile beautiful!

Dr. So is very thorough! She watches every aspect and noticed every detail! Having 3 kids at the office I have enjoyed many benefits! The staff is irreplaceable! Each and every one contributes a specialty and a personal touch! So far we have gone through: 1 spacer to direct an impacted tooth, 2 sets of braces and now 1 phase 2 set, 2 retainers, 2 pallet expanders, and more to come! read more

I would really love to give this orthodontic office five stars, but I need to be honest. I think that my child did receive professional care when it came to the technicalities of braces but unfortunately the communication from the staff was poor over the 4 years that we have been there. For example, I would leave a message in the general mailbox and rarely get a call back, I would have to get lucky and call when somebody would answer to get the information I needed. Also, some of the employees over the years at the front desk were lukewarm with their reception at best and seemed inconvenienced at times when I needed help. I very rarely heard from anyone if there was something important going on with my kid's braces, I would have to try to get a hold of them to be in the loop. Most professionals would let the parent know about any pertinent information. I will be taking my other child to a different doctor for his braces. read more

Before settling in with an orthodontics office of choice. I went around couple of places, and shopped around. I live in Castro Valley, CA so a Castro Valley orthodontist would make sense, naturally. But even in Castro Valley, there are options. What ultimately brought me to this place, is the great vibe and atmosphere that this place has, from the receptionist to the person adjusting your teeth, its hard to explain but its there. Also its very kid friendly with all the art work and contests, it feels closer to chuck e cheese than a dentist place, well maybe not that close ;). After a fairly long relationship of 37 months with CV Orthodontics, they have provided great professionalism, great service, which definitely made up for the hassle of wearing my *grill* ;) read more

I'm so happy that we chose Dr So for both my kids braces. Holly the front desk person is wonderful. From the welcome greeting to the exit new appointment schedule she always has a smile on her face. Farrell is just as wonderful. Dr So always is available for update or questions. She's an awesome orthodontist. I've been super happy with our entire experience here and would bring in my third kid if I had one. read more

Castro Valley Orthodontics - Coffee and Tea bar for the waiting parents. - Orthodontists Near Me - Castro Valley, California

Just got our braces off. Love this office and super happy we went with Dr. So. Everything from start to finish was A+.

From financing, the office employees to Dr. So- my experience has been nothing but easy, efficient and satisfying. The office and equipment is extremely clean and up to date. This place is fantastic if you're a little late in the braces game! I was 20 yrs. old when I started my plan and it flew by extremely fast (18-months). What I really appreciated about this place is that they stuck to a schedule/time line; as well as worked with my hectic schedule (work/college). Dr. So is AMAZING. She oozes professionalism, unyielding dental treatment knowledge and phenomenal skill! I would't recommend any other doctor! read more

At the end of a long ordeal ... But it's has been a great experience and Dr So has been awesome read more

Castro Valley Orthodontics - Orthodontists Near Me - Castro Valley, California

Excellent in every way! Listened carefully. Communicated clearly. Very worthwhile visit.

The end of my permanent lower retainer popped off as I was flossing! That's not what anyone wants during the holiday season, especially the day after Thanksgiving! But Dr. So took a look at it and the staff fixed it in ten minutes flat! And there was no charge! This office has great customer service. read more

Dr. So is professional and knowledgable about orthodontic treatment. The office decor is pleasant and tidy. Every summer there's an Ice Cream Social held by the office, which is nice to attend. There are other perks such as, occasional contests with prizes. Some feel it's over the top, but i think it's charming and puts the younger patients at ease. One con: I've been witness to some of the staff gossiping on several occasions, which comes off as unprofessional. In their defense, the office can get pretty quiet, so maybe the gossiping is a form of entertainment for them. read more

Very pleased with Dr. So and her staff, very competent group of orthodontist. I was recommended this office by a family member, easy process. Everything from installation of braces to monitoring the progress and removal. Best feeling ever once your teeth are straight and braces are off. Would recommend to everyone!! read more

So funny story, I flew to D.C. from Sacramento a few months ago and lost my retainer! I had that thing since I was 15 and get bad headaches if I don't wear it everyday since my teeth shift back (I had a lot of work done for this smile!) so I was in need to find these things. I searched all of our luggage, called the airlines, the airports, and family but no one had them. Defeated, I cried because I was in D.C. for 7 days! 7 days without my retainer and I quickly remembered the headaches and pain that is to come. Luckily, my Dentist referred me to Dr. So over a year ago so I remembered that I had bookmarked her practice on Yelp. I called and was able to schedule a consultation the day I got back to San Leandro. I explained my issue and they looked at my teeth and took some x-rays. I was able to get molds done the same day and they even let me pay for half that day and half when I picked my retainers up. The molds didn't take long and they allowed me to come in right after work to grab my new retainers. After some adjustments, and quick payment + discount for checking into Yelp, I was the proud new owner of fresh retainers. They fit great and I was welcome to come back anytime should they need adjustments. Dr. So has great chair side manner, as does the rest of her staff, and was a pleasure talking to. Fun fact: I found my retainers the same day in my truck cause I had to grab a bag ....they were wedged, in their box, out of sight. I needed new ones anyways so it was a blessing in disguise. Call Dr. So for all your Ortho needs! read more

Love, love, love Dr. So & staff. My experience has been nothing but positive. As an adult that had childhood orthodontics I was not looking forward to the experience. I did a couple of different consults with orthodontists in the area and ultimately choose Dr. So, and I'm so happy that I did. Kaiser would not do my jaw surgery without orthodontics so I began with Dr. So and a year later had the surgery and she then took over my aftercare and it was nothing but wonderful all around. She's very professional and knowledgeable. She and my Kaiser surgeon had a plan in place for treatment and it turned out better than I hoped. The staff are all wonderful and after having completed 2 years of treatment, I will definitely miss seeing them. I would recommend Dr. So to anyone that needs orthodontic care. read more

We began our journey with Castro Valley ortho way back with Dr. Kohlman. Dr. So and her team are so lovely. So far 1 kid is completely finished, 1 in treatment now and the other to begin soon. They are comforting, explain everything you need to know in great detail and go out of their way to ensure you are comfortable. I also love the fact that they take a personal interest in their patients; although my older daughter completed her treatment more than year ago and has gone off to college, they always ask about her and how she is doing each time we visit with the other kids. This office is a class act and I appreciate each of them. read more

Dr. So transformed my smile!! I hesitated for over a year to see an orthodontist about my teeth. They needed straightening and gaps closed. I only had 13 months before my 40th birthday to complete my treatment. I asked Dr. So if she could ensure my treatment didn't take longer. She gave me a very accurate assessment, but no guarantees, but I followed ALL of her instructions. My teeth started showing improvement within a few months. Dr. So is so professional and nice, her staff is also highly professional and friendly. I really thought that my braces treatment was going to be horrible, but it wasn't. Dr. So and her staff made the process easy and following all instructions was instrumental to meeting my deadline to complete my treatment. My braces came off a few days before my birthday and I was able to show my beautiful new smile in all my birthday pictures! Thank you, Dr. So!!! read more

Dr. So and everyone are very friendly and caring. The treatment may took some time to go through, but the end result is amazing and satisfying! read more

Highly recommend Dr. So, I am very happy with the end result and all the nice discounts I got during the last two years. Her staff is very friendly, thank you Pat for being so nice and patient with my daughter. Thank you very much Doctor So read more