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    Epic Hot Tubs & Swim Spas

    3.0 (6 reviews)
    Closed • 10:00 am - 6:00 pm
    Updated 3 months ago

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    11 months ago

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    Richard H.

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    1 year ago

    Epic is the best to deal with.No pressure sale, easy delivery ,best prices super nice hot tubs and swim spas.

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    Richard H.

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    2 years ago

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    Richard H.

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    3 years ago

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    Richard H.

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    3 years ago

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    3 years ago

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    Poolside of the Carolinas - COPPER. Look at that, I can read.

    Poolside of the Carolinas

    (4 reviews)

    Just dealt with the new management. They are awful! They started an argument with me over the…read moreingredients I described were in a bottle that I had at home. (See pic. I was correct. You were wrong.) This is tantamount to calling me a liar and indicating that you don't know what you're talking about in one fell swoop. I had gone in to get clarification on the chicken scratch, unreadable, incomplete instructions they had given me on what to do with the chemicals. Then a second older guy came in and started arguing with me that I should talk to him - still about the chemicals that they were wrong about. After I said I was done with them. And that I didn't want to speak to him. They said they were trying not to lose my business! Not starting an argument with a customer is a good first step. When I asked them to take the $139. of chemicals back, they told me, maybe correctly, that they couldn't take them back by law. I walked away from all of the chemicals. One guy threatened to call the cops because I was acting crazy. Being angry with people who don't do their job well is not against the law. I pulled my last piece of leverage to get them to take the chemicals and said I was going to write a bad review and the old guy said, "Are you threatening me?" These guys are very tightly wound. And perhaps not yet up to speed on how to run a pool store. Or maybe how to speak to women. The young woman who does the water analysis and rings you up was lovely. They had young women there playing 'the game of Life" in a corner. So I couldn't even cuss them out! I went to a different pool store and got what I needed with clear, readable, full instructions and no picking an argument for $88. YOU ARE WELCOME TO MAKE IT RIGHT BY REFUNDING MY MONEY.

    Very friendly staff. They fixed my pool. I followed the steps they told me to and was amazed at how…read morequickly my pool cleared up. Thank you.

    Epic Hot Tubs & Swim Spas - hottubandpool - Updated September 2026

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