I was leery about leaving a bad review because this is someone's livelihood, but I feel compelled…read moreto warn others. This was, hands down, the worst "head spa" experience I have ever had, and I genuinely do not understand how this is being marketed as a Japanese head spa or why it is even listed that way on Google. It is absolutely not a Japanese head spa. The space is inside a Sola Salon, with four beds lined up right next to each other. There was no spa ambiance at all. It was cold, the blankets and towels were mismatched, and there was no spa music or calming environment. Nothing about the setup resembled a spa experience. The "halo" device that is supposed to provide continuous water flow was not functioning. It appeared to be just for show because she used a manual shower sprayer the entire time. This alone made the service feel misleading. Overall, the treatment felt like a glorified shampoo and conditioner session rather than a true scalp or head spa. The headrest was hard and uncomfortable, almost like a computer riser, and it made it difficult to relax. She claimed she had training in Japan and had been doing this for 26 years, but based on the service I received, that is extremely hard to believe. I have had authentic Japanese head spa services before, and they were exceptional. This experience did not resemble them in any way. When someone is not truthful about their training, it makes you question everything else. My scalp did not feel clean or rejuvenated afterward. My hair was soft, but that was likely because she used an excessive amount of conditioner. At one point, she even showed me a photo of her mother's receding hairline to warn me about using products with alcohol. Using her own mother as an example felt inappropriate and unprofessional. The service was overpriced for the quality and experience provided. The website and marketing do not match the reality of what you receive. The ambiance was lacking, the setup felt unprofessional, and the entire experience was uncomfortable. To top it off, the "halo" was not functioning at all and was essentially a prop. I do not like leaving bad reviews, but people deserve accurate information before booking. I hope this helps others avoid the same experience. Overall, this was not a Japanese head spa, not even a head spa in general. I highly do not recommend this place.

My friend and I came here for the first time a couple weeks ago. It was absolutely relaxing. MJ was…read moreawesome and so was the 2 ladies that took care of us. The service was about 1 hour I believe, it included the head spa along with a little facial and a little shoulder upper body massage. They blow dry hair at the end for you not style it. The space was a little tight and small but good enough for 2 people. They were all super kind and gentle. Make sure you reserve ahead of time!

This is a beautiful,quaint, elegant day spa. Benita is the ONLY person I will ever trust with my…read moreskin! She is amazing, knowledgeable, gentle, and very very sweet. Benita also introduced me to a line of skincare is exclusive to The Sanctuary, May Linstrom Skin!! OMG I can't say enough about this amazing, natural, organic skin care line.... FABULOUS, LUXURIOUS and SIMPLY AMAZING are just a few thoughts that come to mind. Benita is an expert in this skin care line and I think it's worth every penny , especially when you go to a party and people keep telling you" there's no way you have three kids in college you look way too YOUNG!" This is my spa and Benita is my face's best friend! Do yourself a great service and just GO! You deserve it!

Thank goodness for Tracy! A few months ago, I had an extremely severe allergic reaction and I was…read morereferred to The Sanctuary. As soon as I called, Tracy helped me out by giving me herbs to calm down the inflammation and also sent me home with additional herbs. This was our first time meeting and right off the bat Tracy took care of me as if she had known me for years. I also suffer from melasma, a hormonal imbalance that shows up on the skin and talked to Tracy about this as well. She was concerned with my skin issue as if it was her own. A week later I came in to get to the root of my skin issues with the bio energetic testing. The results that came out of the test were very helpful and Tracy put me on an herbal regime to address the hormonal imbalance/ inflammation that was coming out on my skin. It's a long road ahead to clear up my skin but I have already started to see a difference. In addition to the testing, I also came in for the most fabulous facial I have ever experienced as well as The Sanctuary's monthly LOVE events. I can't say enough wonderful things about Tracy and The Sanctuary. Every experience has been beyond delightful and I feel so grateful to have found such a beautiful place to make me feel good from the inside out!!!!!

im Really happy and excited about my facial treatment. Natsuko is very efficient and knowledgable…read more I'm looking forward to seeing her more for services. I will surely refer LC spa - Natsuko Thank you Louie Larsen

I reached out to LC Spa today because I was seeking lash services. I ended up deciding to see a…read moredear friend who also does lashes and facials. But I needed to leave this review about how stellar LC Spa was in answering my questions. They were so cordial and welcoming! They responded quickly to my voicemail and then offered to send me photos of their work and lash types. I received amazing customer service on the spot and was quite impressed with how caring they were with a complete stranger! So even though I didn't end up coming here, if you are trying to decide if you want to, I can't recommend them enough. I am very impressed with their service and their knowledge base. 10/10!

Luna is great. She was responsive, kind and straight forward about availability and finding great…read moremassage therapists for my birthday celebration. The massage therapists who worked were AMAZING. Very professional, easy-going, and thorough. Thank you Luna.

We used the massage and facial services for my Bachelorette weekend. We were out of town renting a…read morebeach house, so having the spa come to us was super convenient! The process of payments and planning were easy and seamless. Everyone was happy with their massages and facials, great staff that setup their beds, spa music, etc. to create a relaxing ambiance. I was super relaxed and pleased with the experience. I will definitely recommend this company and would love to work with them again!

My wife and I celebrated our 15th anniversary with a couples massage at the Pendry Spa -- our first…read morespa experience at a property we've stayed at and loved before. The staff is where this place shines. Every single person we interacted with was kind, genuine, and attentive in a way that felt personal rather than scripted. The relaxation room set a great tone with complimentary tea and a lovely granola offering. Our therapists paid close attention to our needs throughout the 60 minutes, and the massage itself was exactly what an anniversary afternoon should be. To top it off, they surprised us with glasses of prosecco as we said our goodbyes. My only critique here was the locker room. Compared to other luxury spa experiences, the locker area felt noticeably small including the lockers themselves. The amenity offerings were quite basic -- shampoo, conditioner, body wash, a nail kit, and spray deodorant. Missing were the details that elevate a spa stay: shave kits, body lotion, face/hair products and toothbrush/toothpaste. For a property at this level, these extras matter. Overall, a wonderful anniversary experience and a solid 3.5/4 out of 5 from us. With a few upgrades this could easily be one of San Diego's best spa destinations.

Was lucky enough to get in for a massage same day. The massage was perfect and I left a mush…read more Headed to the pool for some lunch and more relaxation. Service was wonderful and the vibe relaxing.

My mom and I booked the Pairings Package at the Catamaran Spa, and it was such a special experience…read morefrom start to finish. Monica made the booking process effortless and welcoming, setting the tone before we even arrived. When we got there, Jesse greeted us warmly and made us feel instantly relaxed and taken care of. My massage therapist worked absolute magic on my tight neck and shoulders--I left feeling lighter, looser, and completely refreshed. Meanwhile, Sarah took such thoughtful and attentive care of my mom during her massage, which meant a lot to me. The whole experience felt calm, personalized, and genuinely rejuvenating. It was the perfect way to spend quality time together while being completely pampered. We'll definitely be back!

It has been a long couple of days with another day or so to go. Feeling decidedly antisocial and…read morerunning on caffeine and too little sleep, I decided to try the spa associated with the hotel. Again, I was very I was impressed with the friendliness of the people here. The person making the appointment spent a great deal of time with me trying to figure out which one of the services would work best given the time of day and who was available. She may be worth more than what she is getting paid. In any event, this was a good experience and by the time I left, all effects of the too much caffeine had been vanquished. I was genuinely sorry I didn't have time to schedule another visit.

Let me first say that I would've given 5 starts except Tina cheated me out of my money. When I…read morescheduled the appointment, she agreed to honor the $125 groupon offer for the couples massage. When I checked out, she claimed that it was a misunderstanding & charged me $250 ($125 for each of us). I was thoroughly disappointed and saddened to be cheated. However, the massage, facial and foot scrub was very relaxing but I will not return. I do not honor & support liars or thieves.

I called this morning to book an appointment for myself and my friend for her birthday. Whoever…read moreanswered the phone was very rude. She answers saying "hello" and didn't even specify that I was calling a business. I asked "is this about you day spa in north park or do I have a wrong number" and she replied "ya". Rude and short- and still didn't clarify anything. I said "so this is the spa" she said "ya". I said " I was hoping I could make an appointment I saw that you have a groupon" she replied "ya". So I said " you know what never mind you're not helpful at all and your just rude." I cannot believe the lack of customer service. If you're going to assign someone the job of answering the phone then make sure they are personable because you have not only lost valuable business but you've earned yourself an awful review. By putting out a groupon I would guess that you are trying to generate buzz about your company or drive business- you've definitely generated buzz but not in a good sense whatsoever. We have now spent over 300 dollars at another spa to pamper ourselves today. Sorry for your loss. I hope that whoever manages this business will take action to prevent this from happening to future clients or potential clients.

To start, I am incredibly particular when it comes to wellness and self-care services. I have had…read moretoo many experiences where I have left feeling underwhelmed while still paying a premium price. So when I say this was one of the best spa and hair care experiences I have ever had, I truly mean it. First, Jaimie, the founder, is exceptional. I really appreciated that she has a background in nursing in addition to extensive training in hair and scalp care. It gave me confidence that she approached my hair from a holistic perspective rather than trying to sell me products or unnecessary services. She also graciously fit me in for a haircut the very next day before an event despite her already busy schedule. Special shout-out to her husband, who was working the front desk when I called- he may have been one of the kindest and most professional people I have ever spoken with while booking an appointment. During my haircut, Jaimie took the time to explain her recommendations, walking me through the reasoning behind the length and style she suggested. I never felt rushed, and it was clear she genuinely cared about giving me the healthiest result rather than just getting me in and out of the chair. It has now been over a month since my appointment, and my hair still feels noticeably healthier than it did before. As for the head spa service, I honestly don't know if I can fully put into words how relaxing it was. I booked the 120-minute Wish List experience with Briana because I was feeling especially stressed and wanted to treat myself before my event. I am so glad I did because it was worth every penny. The experience began with a thoughtful scalp and hair analysis, followed by an incredibly thorough cleansing, rinse, and deep conditioning treatment. The upper body massage was phenomenal and helped release so much of the tension I carry in my neck and shoulders. Briana finished with a beautiful blowout, and throughout the entire experience she was attentive, gentle, and incredibly skilled. The peaceful atmosphere--with soft lighting, aromatherapy, calming music, and a quiet treatment room--made it feel like I had completely escaped from the outside world. If you are looking for a place to truly unwind, de-stress, and invest in the health of your scalp and hair, I cannot recommend this enough. It was one of the most relaxing and restorative self-care experiences I have ever had. 10/10. I can't wait to come back!

My bestie and I went there to celebrate our birthdays with the 75 min relax treatment. They did an…read moreamazing job with the scheduling experience, through their survey and when I spoke to Bentley about needing to reschedule at one point. We started off the experience by being given birthday champagne, which was a lovely touch. And the room was nicely decorated and we LOVED how they surprised us with little cakes from Nothing Bundt Cake, the handwritten cards sealed in wax. We loved the whole experience, my hair never looked so soft and shiny. Which I could have had them blow dry my hair every time. Highly recommend doing this when you want to treat yourself.