Great customer service ! Addressed my problem with My watch…read more, fixed it and had me on my way in less than an hour! I highly recommend!

At first we weren't sure how the visit would go, we got checked in & somehow we 'fell off' the…read morelist. HOWEVER, the staff was AMAZING & got to us right away (where we would have been in line after others before us). The staff was VERY tech savvy - which I was delighted with as we had a tech issue with a brand new phone & had to exchange after only having the device about 1-hour & realizing it didn't have enough memory (uug, $50 re-stock fee, but that was my own fault!). Everyone in the shop was lovely, and I know they deal with ticked off customers all the time. They were super nice, funny & knew how to fix all our issues.

Misled, Trapped, and Ignored -- AT&T Violates FCC Rules and Customer Trust…read moreOn 9/30/2025, I walked into an AT&T store considering switching my 9 lines from T-Mobile. To test the waters, I transferred 3 lines and brought my own devices. I intended to use my military discount for a consumer account, but the store representative told me the only way to have more than 10 lines was to open a business account. It felt questionable, but he assured me this was common practice for large families. I was hesitant, but the rep promised I could try the service for 30 days and, if it didn't work out, I could easily port my numbers back to T-Mobile. Within 24 hours, I realized AT&T's service was unusable where I need it most -- I couldn't even make clear phone calls from my own home. When I called AT&T to port my numbers back, they refused to provide the required transfer PIN, despite me verifying my identity multiple times. I even offered to go into a store with my driver's license. I've now spent over 20 hours on the phone with customer service, being bounced between departments, and still no resolution. AT&T claims I must wait 30 days for email verification or use the myAT&T app, which I cannot access because the rep signed me up under a business account -- a setup I never requested. This is not only misleading, but it also violates FCC regulations, which require providers to release numbers within one business day once identity is verified. Even T-Mobile stayed on the line with me during one of these calls and was shocked by AT&T's refusal to comply. My numbers are being held hostage, and I'm left without reliable service in the areas I need it most. This experience has been deceptive, exhausting, and unacceptable. I strongly advise others to think twice before trusting AT&T's promises -- especially if you value transparency, service quality, and your right to control your own phone number.

Katelyn was outstanding! Exceeded my expectations! Took the time to figure out my issue with my…read morephone which was complicated. Gave me options on my new phone and gave me cost savings options on top of it all. Thank you I am a loyal customer to At and T and Katelyn.

Great store with a great staff! Always clean and fair with prices. Can always count on them to take…read morecare of you.

From the owner: Switch today & enjoy America's largest 5G network.read more

I just switched from Verizon to T Mobile at Sam's Club. Verizon was overcharging me and their…read morecustomer service was not good. Customer service is #1 for me. So, when i encounter it, I am going to take time to recognize it. Matt Gibbs at T Mobile in Sam's Club was the best i have ever experienced in cell phone service. Now in case you are suspicious of this review, I did not know him, he is not a relative of mine, I had never seen him before. Switching cell phone service can have its issues (I had my wife's phone but not her code to open it) and Matt was content and helpful while i tracked it down. Also, T Mobile's pricing is so much better than Verizon it saved me money and plus the perks from Sam's Club were nice. Anyway, if you are looking to switch, go see Matt Gibbs inside Sam's Club. This guy is excellent!

Many things you would call 611. This fails so often and our bill would increase. This store and…read moreits employees are incredible! Not only did they know every feature and price, they would call for us to work with the phone support. Several things calling in are not correct because things change often. The people at this location know up to date info, offer T-Mobile Tuesday discounts and are truly all about this company. I highly recommend all of your phone needs by going in to this location. They even know how To take any unlocked phone that will work on T-Mobile and have it work. My wife and I were just here and after, the 611 phone support dropped her lines again and it was two days to fix. We should have simply returned to this store and let them assist us. Well don T-Mobile

I go to Payless Wireless multiple times a year because as you know, IPhone screes break like every…read more3 months well if you are me at least they do lol. The first time I went I could tell this place was special the owner Bryan is supper chill, easy to talk to, and if you are lucky he will bring his two amazing dogs with him to work. Which by the way are the most best behaved dogs on this planet lol and super sweet. Bryan is so patient with what ever you need help with. He has basically taught me everything I need to know about my IPhone in 10 minutes. If you need a new phone or a phone fixed this is the best place to go in Wilmington. 100% recommended PS: I'm pretty sure they do it all like also fix laptops, computers TVs etc..

By far the best cellphone repair store in wilmington…read more Defiantly the best prices and the fastest service. And if they can't fix it, you don't pay!!

Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

By far the worst customer service on the face of the earth when you are trying to down grade your…read moreservice. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don't give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!

I had a technician come out today that was terrible. But the reps I have worked with on the phone…read morehave been wonderful and have been able to walk me through fixing the issues every time. The tech today was supposed to come out and move our router and modem to a centralized location in the house and add an additional pod along with fixing our current pod that has been having connectivity issues. Instead he swapped our modem for a residential one and told me there are connectivity issues happening outside that someone would be out to fix. He made sure to let me know this would not be an over night fix but something that would take place over the next week or so. NOTHING ELSE HAPPENED. No moving the modem and router to a centralized location, no additional pod, no fixing the current pod. Nada. I was extremely concerned with the swapping of modems and still haven't gotten a clear answer as to why. As for my maybe... the people on the customer support end have been great. Each one have been able to walk me through technical issues and have us up and running. I'm not tech savvy but I can take directions well and I'm patient. When you treat people with kindness it's typically given back and that's been my experience over the phone. In fact, even calling in about my experience I was told my 2 different reps it was the calmest freak out they've witnessed. My main reason for writing this review however was to make sure I specifically acknowledged Justin from New York who helped me over the phone at 12:30am my time,1:30am his time. Yes he listened to me and he understood where I was coming from as a customer. He scheduled a technician to come out and fix my issues that should have been fixed today when the first tech came, all of which I greatly appreciated. But it was the end of the call when he empathized with me that really made me feel heard. So Justin, if you ever read this, thank you. I didn't know how much I needed to hear that and I appreciated it more than you know. And thank you for scheduling a new technician and listening to my experience. I know it was a lot to hear at 1:30am. My rating is based on this experience alone, so spectrum, you have Justin to thank for these stars and should find him and give him some sort of incentive (as your overall rating could really use a lot more 5 star reviews and I would give your in person tech 1 only because you can't do 0).

Waited for hr, then skipped , then told I was next. I was not. The customer service for spectrum…read morehas gotten even worse. It might be cheaper but you will pay with your time.

Update 8/11/25:…read more Issue 1: Thank god for asurion because I would have never gotten my diagnostic fee back without Kadrian the case manager. Kadrian reached out to the owner of this establishment about refunding me and they denied to refund me without an explanation even though they didn't give me a diagnosis as to what was wrong with my PlayStation 5. Issue 2: Which brings me to my next issue, I just found out that Ubreakifix, upon putting my unit back together, they didn't 1. Put my side plate covers securely on and 2. They forgot to put the power button back in the unit. I have taken my claim up with Kadrian the case manager and he is reaching out to the store owner once again to "rectify" the unprofessionalism and lack of detail and will get back to me. If I have to escalate this further, I will. This type of business is quite atrocious. Issue 3. I have never seen anything more unprofessional in my life. Conclusion: I would try your luck somewhere else because this business is not honest nor professional. Come here at your own risk. 7/28/25: The customer service was professional and pleasant. However bringing my ps5 slim in due to a surge issue was different. Even though it's posted they can repair the issue or at least find the issue through professional troubleshooting. I ended up paying a $60 diagnostic fee without any clue as to what is going on with my ps5. It was a "sorry it's beyond my troubleshooting capabilities", which is in and of itself a letdown. I could understand not being able to repair it, but not being able to troubleshoot the issue and having the unit for 3 days is a bit much, but then again.. this is from the customers POV. Can't say I'm satisfied, but who would be considering the outcome.

I broke my screen on my IPhone 16 Pro Max, I filed a insurance claim through Verizon and was…read moredirected to this store. The customer service upon entering the store was friendly and helpful, after dropping my phone off they were done within 2 hours and I'm highly satisfied with their quality of work. The insurance in definitely worth it as I paid nothing for the phone repair.