On June 6th. I went to the ER. I have always been happy with the E.R…read more I was in so much pain. I tripped on a rug at home. When I was seen the nurse said I shouldn't be in that much pain. When the doctor came in. I said that Prednisone works well. I suffer from Arthritis. They acted like I was a drug seeker. Really ? They can see no narcotics.! I really loved Dignity health. As I use to go to Yoga too. Monday morning. I almost called 911. My pain is so bad. Luckily my provider cared about me as much as I liked Dignity. I'll try somewhere else. Love your patients

Just more praise for this ER and the ER Doctor, Dr. Todd Christensen. PLEASE PROVIDE HIM THIS…read moreFEEDBACK. He is one of the best, if not the best ER doctors I have dealt with in more than 2 decades. I knew I was battling Pneumonia and know to go right in. This time it seemed to be worsening. I have worked with Dr. Christensen before (he stitched up a non-stop bleeding cut on my finger). I went in and was on the gurney and he was asking all sorts of questions (to get a better picture of what was going on). I was getting upset because I could barely string together 2 to 3 words. I was confused and dizzy. Bottom line: Dr. Christensen saved my life. I had pneumonia WITH SEPSIS. Oxygen Saturation also continuing to go below the minimum standard. True Emergency. Dr. Christensen was an angel in my corner. He didn't minimize the situation. With each breath I could hear the "crackling" no matter where the stethoscope was placed. He knew what was going on and went to work on me. IV Rocephin, tablet antibiotic, oxygen delivered via nasal cannula, 2 rounds of breathing treatment and he wanted to transport me to a hospital (via ambulance) with a larger ER to continue treatment. Also the fact that all the specialities are in one place (pulmonary). He told me this and I had to decide. Everyone (RN's and others) were preparing me for transport and I told them that I refuse (had to sign off) follow-on treatment. They knew how dire the situation was and were upset. Dr. Christensen remained calm and was a guiding hand. I should have done what he wanted (he actually CARED). What he did was stabilize me enough and continue the battle with multiple oral antibiotics, so that I could knock out the pneumonia. Sepsis was eliminated with his and his team's effort. I went into another ER a couple days later, as other medical staff I told, were also alarmed. I knew the sepsis was gone, but still went anyway. Sepsis was confirmed to be gone, but I still had some pneumonia via their x-ray. I am going to randomly stop by to shake your hand, Dr. Christensen (maybe hug you, like a bro hug - well maybe that's a stretch, haha). Please, please, please, keep this amazing Doctor on rotation at this location. Thank you for all you and your team do. Skilled human beings taking care of hurting human beings. Deeply grateful and again, highly recommend this ER. If you get any of the Doctor's, especially Dr. Christensen, then you are in good hands. The ER is a smaller, but packs a punch. Thank you. Much love, light and positive vibrations to you all.

Every staff from custodian up to physician is personable and most have a sense of humor. ER is…read morefaster than expected and the physicians are actually friendly yet personable. Dr Wu was very helpful and knowledgeable yet personable. Dr Patel is definitely charismatic, personable and helpful. The nursing staff were genuinely caring especially Yessica, Haylee, Sherilyn. Sherilyn took care of me with zero signs of annoyance every time while rapidly assisting me and genuine cared for my well being as a person. When I vomited, she was patient and genuinely caring. She rapidly yet constantly provided me with food when I asked for food after no solid food for approx 24h. Haylee stood out by how much she cares for her patients in making sure I was fed which is a big deal because I hadn't had a meal in over 24 hours. Though a nurse in training, Southern Hills would be unwise to not hire Haylee as a nurse when the opportunity arises. Yessica, just wow. The nurse that everyone would want. She acted like a patient advocate and helped in make sure surgery heard my concerns. While helping me she seemed genuinely concerned. So Yessica I would say: efficient, patient, professional and a true patient advocate (aka nurse). Southern Hill is very fortunate to have her. Would I return as a patient in need. Yes.

My brother was airlifted here today from Bullhead City…read more He had a heart failure event and the brain eval has to be here as the closest hospital. They didn't have the equipment or staff there they did the tests today on arrival and we'll get the results in the morning. he has been fully sedated for 24 hours to protect his system There are five of here in two hotels. We only have hope to cling to. Update following day: He has a 24 hour net cap on his head to monitor brain function followed by a MRI and resultS tomorrow. That will be the most important facts and decide our fate.

exceptional care my granddaughter received during our recent visit to this facility. She presented…read morewith a concerning fever, earache, and cough, as any caregiver knows, such situations can be incredibly distressing. We were admitted swiftly, and within moments, compassionate nurses were attending to her, swiftly followed by the doctor. I was particularly impressed by the doctor's proactive and thorough approach; an X-ray was promptly ordered to rule out pneumonia, which provided immense reassurance during a worrying time. Medications were administered without delay to effectively lower her fever, bringing much-needed relief. Beyond the swift clinical action, the genuine warmth and professionalism displayed by both the nursing staff and the doctor were truly outstanding. They treated my granddaughter with remarkable kindness, ensuring her comfort and clearly explaining each step of the diagnostic and treatment process. Their ability to reach an accurate diagnosis so quickly was also greatly appreciated. Furthermore, I must specifically highlight the innovative registration system. The integration of iPads with vital machines revolutionized what is often a cumbersome and stressful process. It was a refreshing change to complete the necessary registration our own pace, without feeling rushed by a representative standing over us. This thoughtful, patient-centered approach significantly enhanced our overall experience and reduced anxiety. We left feeling completely confident in the excellent care she received. Should the need ever arise again, I would not hesitate to choose this facility. Thank you for providing such a high standard of medical service and for creating such a positive and reassuring

I went to this place and it was an amazing service and very fast I recomend it to anyone never…read morebeen in an ER that will take You right away I love it I was really happy and the doctors and nurses are amazing

Do to having a bad back I had to call an Ambulance to take me to the emergency room. I told the…read moreDoctor that I wanted the medication through a IV because I preferred not to be poked numerous times versus they could just inject the medicine through a IV. He told me that was a red flag and insinuated. I was a drug addict. Then I said to him would you wanna be poked one time or four times he was so confused he couldn't answer the question so he walked off. Education doesn't make you smart it makes you educated.

I have loved this place from the beginning I have went here. Tonight I took my 9year old son to…read morethe ER. The buff guy in triage was amazing to my family, Linda the RN was absolutely phenomenal! Our night shift ER doctor was very concerned and treated us so pleasant! My 9 year old said "I love all the doctors, God bless them". Thank you frontline for your amazing grace while we were there....God bless every single one of you

My husband is here now on 3 floor north And from…read morehousekeeping linen food servers to RNs CNA PT therapists this floor is awesome!! Positive happy proficient The manager stepped in to even see if we are being taken care of, and if we needed anything We can't say enough about the RN K'Lynn This young lady is BEYOND AMAZING! Everyone is but she shines! Ty you all.

I arrived at the ER at 6:00 AM, and there were only two people in the waiting room. Even so, I…read morewaited two hours before being seen. The doctors, PAs, and staff seemed extremely slow. After my visit, I had to wait another hour just to be discharged. To make matters worse, my prescription was never sent to the pharmacy. I had to call back after I left just to have it sent over, which was a huge inconvenience. Overall, this was a very frustrating experience. The wait times were unreasonable given how few patients were there, and the lack of attention to important details like prescriptions is unacceptable. You all need to do better. I will not be returning to this ER.

This was my first time staying at this hospital, and I am deeply grateful for the excellent care I…read morereceived. Everyone on the second floor was professional, compassionate, and kind throughout my stay. I would like to sincerely thank Dr. Roa, Dr. Rebentish, the nurses Joseph, Sonny, Sarah, Jessica, Megan, and Michelle, their assistants, Alma from housekeeping, the Emergency Room staff, and everyone who played a part in my care. Your dedication, kindness, and commitment helped me through my recovery, and I will never forget the support I received. Thank you for treating me with such respect and compassion. May God bless you all abundantly for the wonderful work you do every day. Life is beautiful. Olivia Nicole Espinoza

"Wave that wand and you're all better!"…read more My visit to this hospital is routine for me. I'm here as a guest. Just an observation to drive someone back to their abode. We had to check in and get ready for surgery. The process can be completed prior to your procedure for best results. The patient only waited less than an hour before being taken back . Thank you to the staff for all their assistance and support. After the patient went back, while during prep process we were allowed to come back to give them love and support. Thank you to the staff for allowing us to see the patient before the surgery. It means so much . The nurse staff was absolutely amazing. So enthusiastic and encouraging. That's the attitude that you need in the morning. While awaiting the phone call from the hospital staff their is a cafeteria to enjoy some small pleasure until you have to go . We all seem to gather around the food. The kitchen staff were so friendly. They serve breakfast in the early morning and it's pretty epic . They have a great selection of fresh fruit. It's all the good stuff . Close by is coffee and other treats just across the street. The hospital itself is historic because of its roots in Catholic tradition and religious thought. You are able to learn so much just by looking around and reading the wall, literally. You are able to visit the chapel and sit for a while and gather your thoughts. Walk around and experience the tranquility of the healing garden. They celebrate you believing that all will be fine. Sometimes we need extra encouragement to keep the light and peace of joy flowing. Let kindness be your spark. All the joy and happiness that came from the individuals here was a shared experience and blessing thank you.

The staff that answers the phone and works. The front desk is completely rude. I guess you get what…read moreyou pay for. The doctor was but he doesn't take my new insurance.

The staff are super attentive and thoughtful to your medical care. Janet the receptionist is…read moreamazing in making sure you get through the check in process quickly. Dr. Sharma is one of the best doctors I have ever met. Dr. Sharma not only is very thorough but also is down to earth to make sure you're comfortable. So if you are tired of the fast pace doctors and want a down to earth family doctor this is the place. They also have a medical beauty spot next door for your Botox and lip injections. This truly is your one stop medical service.

Awesome staff!!! Thank you sooo much! I came to Emergency and was attended to promptly In the ER,…read moreduring the procedure and in my private room. All the staff was very attentive and thorough, asking me how I was and what I needed, especially Fanny and Doctor(a) Kennedy. I could only wish all hospitals had such a wonderful staff. P.S. Even the food was great!

I would like to express my sincere gratitude to Dr. Christina Nguyen, who assisted with my delivery…read moreand was present along with her entire team every step of the way. The care I received was truly incredible; I always felt safe, heard, and well taken care of. Due to a health issue, my baby had to stay in the NICU, and I don't have enough words to thank the wonderful staff who cared for him. Nurses Mari, Eddie, and Lisa provided exceptional care. They never let my baby cry without attention and were always there, constantly monitoring his needs and treating him with so much love, dedication, and professionalism. Thank you all for turning such a difficult situation into one filled with support, compassion, and hope. I will always remember the excellent care my baby and I received. I highly recommend this hospital and its amazing team with complete confidence.

Highly recommend staff is exceptional Great location get…read morebetter here in no time they work with ur schedule to get u in and the staff if super attentive and caring

Everyone here was so friendly and helpful. All the staff helped make my moms stay more…read morecomfortable. Cj & Eunice were absolutely wonderful. Thank you all for taking great care of our mom.