I HATE going to the dentist, but I must say Dr Edwards makes it very easy going. They have just…read moremoved to a new location. It's very nice, with lots of awesome updates. They have put in new dentist chairs which are fairly comfortable. The best thing a TV in the room. I went in for a root Canal, and shockingly the only discomfort was the injection of the numbing meds. Beside that NOTHING. The most odd thing was what was on TV during it...shark week! Dr. Edwards has an amazing bedside manner, and personality. He and his assistant talked during my procedure. It was very general topic (TV) so I didn't feel as if they were talking as if I was not in the room. At one point Dr. Edwards, as he was drilling my tooth said something so funny...very hard not to laugh...very hard!! My wife, and my oldest son both come here as well. It is a great experience for all of us. They use technology very effectively. I get text messages with appointment reminders, and they sent me an email a few hours after I checked out wanting feedback. Best yet they deal with my insurance and are more then willing to work with you on a payment plan if needed. Honestly this is the type of service that you want to see everywhere!!

Been going for years. Great office with a great staff! Very busy office, but I understand why.read more

I had gotten a Living Social deal for a teeth cleaning. At first, I was frustrated 'cause they'd…read moreaccidentally booked me for the wrong service, and I had to come back. However ... The staff is super-super friendly, warm, and professional. The receptionist was very accommodating, the X-ray tech was friendly and meticulous, and the hygienist was likewise thorough and sociable. The equipment seems like the latest technology. As Christina D. mentions, the dental chairs have massaging backs (a pleasant surprise). Dr. Keider also used a laser imaging tool on my molars to see if there were any crevices that could harbor bacteria out of sight. They offer bottled water and sodas in the waiting area, and have a whole little refreshment section. The goodie bag was chock full, too, which, though unnecessary, is much appreciated by a tooth-obsessive like me. Toothbrush, toothpaste, Listerine, dental floss, dental picks - it's like a miniature drugstore! But the best things I can say are about Dr. Keider himself. His exam was very thorough. He checked my TMJ, lymph nodes, thyroid, and tongue in addition to my teeth. He told me exactly what he was doing during the examination, and genuinely and thoroughly answered all my questions. As Christine mentioned, no one tried to sell me anything; he basically said that my teeth look great and there wasn't anything he'd want to do to them. (They didn't even try to get me to do teeth whitening, which I know they offer, and which is practically requisite in dental practices. I appreciated that.) The only little picky complaints I'd have, aside from the booking error, would be that having Fox "News" playing in the waiting area was a real turnoff and that the hours of operation are pretty limited. (However, he's there at 7:30 am on Monday and Wednesday, so it's easy to get an appointment outside normal business hours.) I'd highly, HIGHLY recommend this office.

I was frustrated with my fear of dentists and went to a therapist who recommended Dr Keider and I…read morehave not been happier. I had two broken teeth that left me not smiling. Dr Keider took X-rays, examined all my teeth and came up with two plans, the most affordable and the one that was as expensive as my car. It all came down to needing five root canals in additions to the missing smile teeth. I had to go with the least expensive options with possibility of implants in the future. Even though I chose the least expensive option, I was treated no differently. I explained my cPTSD and every effort was made to accommodate me. Apparently, everything is easy with nitrous oxide (great stuff!) It's taken a few months, extractions, fillings and a gentle cleaning but I am smiling again. I have two partials but my husband can't tell the 'new' teeth from my own -they are perfectly matched! It's a great comfort knowing that I can strike dental fear out of my life. I enthusiastically recommend Dr Keider and his staff to anyone regardless of what you need, this is a guy you have no regrets trusting.

I do not recommend this dental office. They bill you for periodontal treatment but do not provide…read moredeep scaling. They caused my perio to be worse due to not providing proper care. They also cancelled a filling appointment because they did not have the materials. This is a standard procedure. Why would they not have the materials in stock? And they are extremely expensive not to do the proper cleanings. Do your homework before going.

they are money hungry and liars! Rude and dishonest. They made a mistake with our insurance company…read moreand then told us, ooos we didn't know and left us with over $1000 bill which they took no accountability for. Do not trust them. Find somewhere else to go.

I had an appointment today checked in , The receptionist explained their would be a 5.86 charge I…read moreagreed I get to back get half way done the lady that was working on my mouth says it will be a 189$ to complete full mouth I ask why wasn't this explained in the beginning she leaves comes back with a nasty attitude as if I didn't have right to ask bout my cheddar I told her I didn't like her tone how she was addressing me and she refuses to finish the job I paid for . Then had the audacity to lie and said I called her out her name and she feels uncomfortable.This could of all been avoided if they would had the correct amount due before sitting me down and working on my mouth only to due just half job . As a customer I have the right to be given a correct quote before proceeding this was very misleading and embarrassing to say the least Don't go here cause they have hidden charges

I had to find a dentist after what Dr. Andrew Kelly did to me. ( his office was in winston salem…read moreand greensboro) Coming here, It was a whole different atmosphere then Dr Andrew Kelly's office. I wished I would of came here first. The ladies are amazing and friendly. The office looks amazing. I did not have to wait long at all and it was easy to make an appointment. If you need dental work I suggest you check this office out!

I have been going here for years. I see Dr. Burton and his team. Im an older guy who doesnt have…read morepatience for bs. For me, these folke are the best people i have ever delt with. I wish everyone i deal with are like these people. Dr. Burton will always give me a call in the evening after he does dental work ,just to make sure everything is ok. They do meticulous work and i like that they make there own caps in house. They dont hesitate to get them perfect for fit and color. They never surprise me with hidden cost. They tell you upfront the price and are always willing to give you different options so i can set a budget for work to be performed.

I received an implant from Dr Burton recently. It was done the same day. It is perfection. He is…read moreas skilled a dentist as he is concerned about your wellbeing throughout the process. I don't think there is anyone better in the town.

Beware! Teresa is an incompetent "oral surgeon" who is interested in making money. She "performed'…read more2 oral surgeries on my front tooth and both procedures failed. I ltimately had to go to another oral surgeon to have him clean out my surgical site and start over with a 100% success rate. At one point, when she was putting new stitches in my mouth, she was chatting with her assistant about dying her daughter's hair, as if she were in a group knitting class. After the 2nd failed graft for an implant, she asked me what I was going to do next about? I paid her $8000.00 for a botched job. DO NOT USE HER!

My daughter had 2 teeth pulled and 2 cut out. Dr. Biggerstaff and her crew are absolutely…read moreamazing!!! My daughter came home and literally had no pain. Dr. Biggerstaff is truly gifted and we are so thankful for her. What we thought was going to be traumatic for our girl ended up being none of that. They took such great care of her! Thank you guys so much....you truly are awesome!

Been with Dr Taylor for years. Super nice person that I have been able to connect to on a person to…read moreperson report, professional and competent. And seems like tools and procedures keep on evolving and getting better. Dr Taylor and staff truly care and form professional relationships with their patients. I came to them with an emergency when no other office was available back in 2008 and as far as dental care has been the best choice I've made. I cannot recommend this establishment strongly enough. And on top of that Dr Taylor has been flexible to work with me on payments on the rare occasion that I have a good amount of expense. With a clinic that cares and truly enjoys what they do. The report amongst the workers is fun to watch.

**This review was completed 2yrs ago as of 4/3/24** Awesome…read moreplace! The dental hygienist was so polite and informative!! The dentist was great too! Highly recommend.

I have been searching for a dental office that is dedicated to true patient care ever since my…read moredentist retired. I saw Dr. Russell recommended several times on a neighborhood app. From the front desk staff, to the dental assistant to the dental hygienist, everyone was amazing. They were kind, welcoming, patient & great at communicating their care throughout the process. They were concerned with my comfort and focused on limiting my pain. I was initially disappointed that Dr. Russell was not the dentist I was seeing but Dr. Reynolds was simply wonderful. He explained my treatment plan and how they collaborated with specialists to design my care plan. He even broke down how to best target brushing and flossing to optimize the best results. He was even abreast of how inflammation and chronic conditions affect dental health and showed genuine concern with my care. He did not rush out of the room and he made sure all of my questions were answered. I highly recommend this office.

They do great dental work. Dr. Russell has been my go-to dentist for well over 5 years now. I've…read moreseen my dental health improve over that time and I've been very happy about it. They do outstanding dental hygiene cleanings, and cavity fillings. They'll tailor care to your needs. It's a tidy office with neat and spacious rooms. Overall I've enjoyed my visits here. I tell a close friend of mine that Winston-Salem has the greatest dentists around, and Dr. Russell definitely is one of the best.

Tabitha at the Frontdesk and Angie-the Hygienist!!! Simply the best. Thank you ladies for all your…read morehelp with my Visit today Know that you are appreciated for not only your skill, but your humanity and kindness.

I love this Dentist! He does excellent work. And replaced my front tooth filling 3 times lol it…read morekept coming out. However it's in a fragile place but he stands behind his work. They work with you in payment plans as well. Also take Care Credit. You can't go wrong here!

Great & extremely kid-friendly dental office. The indoor playground, movies, tablets, ceiling TVs,…read moreballoons, and stickers make visits fun for kids. Dr. Orr and the hygienists are always kind, patient, and professional. The office seems pretty busy but efficient, and we never feel rushed. Our kids enjoy going, especially for the "silly" balloons!

This place feels like a puppy meal for kids. To start, let me say that I understand my child is not…read morethe easiest when it comes to dentist visits due to previous experiences. But from the get go it started off down hill, the hygienist that took us back seemed like she was completely lost, unsure of what she was doing or where she was going, she took us to three different areas/rooms, and the last being a room with a door so we "could be out of the way". Then when the dentist that came to look at my son, she was in his mouth for maybe 10-15 seconds, if that, she "attempted" to brush his teeth with a regular kids toothbrush, and then just said that they had to fix his tooth, a cavity, by sedating him. No explanation of how the procedure would take place, where would it be done, who would be doing it, or even what procedure would be done. Just "It'll possibly a crown, a filling, or an extraction. They'll just have to figure it out once they have him sedated." Then she told me that they've never had an issue with sedation at that location, and come to find out, they don't even do that procedure there, so how are they ever going to have a problem if they don't even do that there? Then the lady who was supposed to do the x-ray came into the room, attempted for maybe five seconds to get an x-ray, didn't give me a chance to try and work with him to get it, and just said "they'll just have to do it when they sedate him" and left. Next, I was rushed out to the front desk to fill out more paperwork, sign more forms and pay. I was handed an iPad and told that I needed to sign all the consent forms and the lady at the front desk where this was taking place seemed irritated that I was going through and reading the forms. I was given a quote for around $1300 for the procedure of which was one of three things that could possibly be done and rudely sent on my way. Finally, I received a survey through my email asking about our experience to which I responded to. I then had someone else call me and tell me that she worked for corporate and was reaching out to ask about my experience, I reluctantly gave her some information to which she told me that again, she worked for corporate and that nothing would be noted on my son's chart therefore, no retaliation could be done (I was afraid that IF I decided to go back we'd be treated rudely). As I'm speaking to her and giving her an explanation of what I've described above, I lost cell phone service and the call got dropped. I attempted to call her back, but the number she called me from was not from corporate but from their WS offices, to which, of course, I was told that they were not sure who I was speaking to. So needless to say, we will not be back, and this place was just a waste of $140.