I had gotten a Living Social deal for a teeth cleaning. At first, I was frustrated 'cause they'd…read moreaccidentally booked me for the wrong service, and I had to come back. However ... The staff is super-super friendly, warm, and professional. The receptionist was very accommodating, the X-ray tech was friendly and meticulous, and the hygienist was likewise thorough and sociable. The equipment seems like the latest technology. As Christina D. mentions, the dental chairs have massaging backs (a pleasant surprise). Dr. Keider also used a laser imaging tool on my molars to see if there were any crevices that could harbor bacteria out of sight. They offer bottled water and sodas in the waiting area, and have a whole little refreshment section. The goodie bag was chock full, too, which, though unnecessary, is much appreciated by a tooth-obsessive like me. Toothbrush, toothpaste, Listerine, dental floss, dental picks - it's like a miniature drugstore! But the best things I can say are about Dr. Keider himself. His exam was very thorough. He checked my TMJ, lymph nodes, thyroid, and tongue in addition to my teeth. He told me exactly what he was doing during the examination, and genuinely and thoroughly answered all my questions. As Christine mentioned, no one tried to sell me anything; he basically said that my teeth look great and there wasn't anything he'd want to do to them. (They didn't even try to get me to do teeth whitening, which I know they offer, and which is practically requisite in dental practices. I appreciated that.) The only little picky complaints I'd have, aside from the booking error, would be that having Fox "News" playing in the waiting area was a real turnoff and that the hours of operation are pretty limited. (However, he's there at 7:30 am on Monday and Wednesday, so it's easy to get an appointment outside normal business hours.) I'd highly, HIGHLY recommend this office.

I was frustrated with my fear of dentists and went to a therapist who recommended Dr Keider and I…read morehave not been happier. I had two broken teeth that left me not smiling. Dr Keider took X-rays, examined all my teeth and came up with two plans, the most affordable and the one that was as expensive as my car. It all came down to needing five root canals in additions to the missing smile teeth. I had to go with the least expensive options with possibility of implants in the future. Even though I chose the least expensive option, I was treated no differently. I explained my cPTSD and every effort was made to accommodate me. Apparently, everything is easy with nitrous oxide (great stuff!) It's taken a few months, extractions, fillings and a gentle cleaning but I am smiling again. I have two partials but my husband can't tell the 'new' teeth from my own -they are perfectly matched! It's a great comfort knowing that I can strike dental fear out of my life. I enthusiastically recommend Dr Keider and his staff to anyone regardless of what you need, this is a guy you have no regrets trusting.

I have been searching for a dental office that is dedicated to true patient care ever since my…read moredentist retired. I saw Dr. Russell recommended several times on a neighborhood app. From the front desk staff, to the dental assistant to the dental hygienist, everyone was amazing. They were kind, welcoming, patient & great at communicating their care throughout the process. They were concerned with my comfort and focused on limiting my pain. I was initially disappointed that Dr. Russell was not the dentist I was seeing but Dr. Reynolds was simply wonderful. He explained my treatment plan and how they collaborated with specialists to design my care plan. He even broke down how to best target brushing and flossing to optimize the best results. He was even abreast of how inflammation and chronic conditions affect dental health and showed genuine concern with my care. He did not rush out of the room and he made sure all of my questions were answered. I highly recommend this office.

They do great dental work. Dr. Russell has been my go-to dentist for well over 5 years now. I've…read moreseen my dental health improve over that time and I've been very happy about it. They do outstanding dental hygiene cleanings, and cavity fillings. They'll tailor care to your needs. It's a tidy office with neat and spacious rooms. Overall I've enjoyed my visits here. I tell a close friend of mine that Winston-Salem has the greatest dentists around, and Dr. Russell definitely is one of the best.

I received an implant from Dr Burton recently. It was done the same day. It is perfection. He is…read moreas skilled a dentist as he is concerned about your wellbeing throughout the process. I don't think there is anyone better in the town.

I have been going to this dentist and DHA for over a decade now. I LOVE going to the dentist! This…read morepractice has nailed it with all of the great customer support and service, to the check in and experience of knowing you are in good hands. They have the top of the art dentistry tools and excel in keeping their team in the know. They scanned my teeth and showed me a rendering of what my teeth would look like completely straight. I highly recommend this dentistry office to anyone!

I HATE going to the dentist, but I must say Dr Edwards makes it very easy going. They have just…read moremoved to a new location. It's very nice, with lots of awesome updates. They have put in new dentist chairs which are fairly comfortable. The best thing a TV in the room. I went in for a root Canal, and shockingly the only discomfort was the injection of the numbing meds. Beside that NOTHING. The most odd thing was what was on TV during it...shark week! Dr. Edwards has an amazing bedside manner, and personality. He and his assistant talked during my procedure. It was very general topic (TV) so I didn't feel as if they were talking as if I was not in the room. At one point Dr. Edwards, as he was drilling my tooth said something so funny...very hard not to laugh...very hard!! My wife, and my oldest son both come here as well. It is a great experience for all of us. They use technology very effectively. I get text messages with appointment reminders, and they sent me an email a few hours after I checked out wanting feedback. Best yet they deal with my insurance and are more then willing to work with you on a payment plan if needed. Honestly this is the type of service that you want to see everywhere!!

Been going for years. Great office with a great staff! Very busy office, but I understand why.read more

I went for my annual check, and hones everything went very smoothly, the staff is very friendly and…read moreinformative, definitely felt in good hands since the moment I walked in.

I called as a new patient and was able to get an announcement within a few days. While the Hawthorn…read morelocation building is dated, the staff is welcoming and professional. I can't say enough good things about "Dr. G"-- his precedence was instantly warm, gentle, and calming; he was thorough in describing the procedure and welcomed questions. Appreciated his demeanor and follow up after procedure as well. Who likes dental surgery? No one, but I would highly recommend Dr. G and this practice.

If you're a woman, especially of color, do not come here! I was verbally harassed (because I…read morementioned the procedure being done hurt me...yiked) and then laughed at when I brought it up as a complaint. Also, they ruined my retainers (extra yikes!). After I brought up my complaints, the dentistry terminated my whole family as patients-- yes, you read that right. I was verbally harassed and when I seeked help, they took that action (hm?). Extremely unprofessional, they're there to save each others backs. Avoid the drama (unless you like to tussle and struggle to be treated decently...then this place if for you!) I seriously recommend everyone, but especially my community, to seek treatment where they will be respected and can get their procedures without so much baggage! AND make sure to check your receipts and that they're charging you and/or insurance for the right things!! That's another thing to watch out for (yikes). I'll end with this: remember that YELP doesn't allow businesses to delete reviews and that Google does! stay safe

Years ago, they overcharged me when I was there and instead of refunding me, they gave me a gift…read morecard. Silly of me, I decided to make my wife an appointment and filled out all the paperwork online for her then called to make an appointment the next week. The person kept asking me to repeat info submitted online despite telling her it was all submitted on their website but she said she still needed. She then said they would send me a packet to fill out via email but I explained I already did it all online. She said that I would not have to fill it out then. I asked her to confirm they received it and she said she had to put me on hold then she disconnected. Called back and talked to somebody else and they said they had not got the forms from online. Scary because this personal info (SS#, DOB, History...) all was submitted somewhere. Clearly, they do not appear to be Hippa compliant and to boot the person on the phone's attitude was if I was making her life difficult.

Dr.Sadler has created a home environment. Everyone is so friendly and they are thorough their…read morework. The ladies at the front desk are absolutely wonderful. I have nothing but praise for Dr. Sadler's office and his employees.

Dr. Oliver and his staff are excellent at what they do. The office is state of the art and my…read morehygienist is great. She is caring and listens. I highly recommend them.

I do not recommend this dental office. They bill you for periodontal treatment but do not provide…read moredeep scaling. They caused my perio to be worse due to not providing proper care. They also cancelled a filling appointment because they did not have the materials. This is a standard procedure. Why would they not have the materials in stock? And they are extremely expensive not to do the proper cleanings. Do your homework before going.

they are money hungry and liars! Rude and dishonest. They made a mistake with our insurance company…read moreand then told us, ooos we didn't know and left us with over $1000 bill which they took no accountability for. Do not trust them. Find somewhere else to go.

Beware! Teresa is an incompetent "oral surgeon" who is interested in making money. She "performed'…read more2 oral surgeries on my front tooth and both procedures failed. I ltimately had to go to another oral surgeon to have him clean out my surgical site and start over with a 100% success rate. At one point, when she was putting new stitches in my mouth, she was chatting with her assistant about dying her daughter's hair, as if she were in a group knitting class. After the 2nd failed graft for an implant, she asked me what I was going to do next about? I paid her $8000.00 for a botched job. DO NOT USE HER!

My daughter had 2 teeth pulled and 2 cut out. Dr. Biggerstaff and her crew are absolutely…read moreamazing!!! My daughter came home and literally had no pain. Dr. Biggerstaff is truly gifted and we are so thankful for her. What we thought was going to be traumatic for our girl ended up being none of that. They took such great care of her! Thank you guys so much....you truly are awesome!

I agree with a previous reviewer - the clear priority with this practice is payment of fees…read more Patient care is lower on the list. When I called to make an appointment - after my primary dentist had sent a referral - I was immediately read what sounded like a script about their fees and rules. No one inquired about my dental problem or whether or not I was in pain, etc. When I managed to clear the financial hurdles (no small feat) and met Dr. Nicole Wright I'm sorry to say I was not impressed. She spent more time talking to her assistant than me and seemed unprofessional at times, including making disparaging remarks about another patient in my presence. I decided not to have a procedure with this practice.

I agree with the one star rating from another victim of this office. While the receptionist did not…read morehave green hair, her attitude was personally insulting, intrusive and extremely presumptuous and the major reason I quit this practice. The other is the unprofessional attitude of the DDS in the office owned by NW. When I showed the receptionist at Dr Wright's office my medical enrollment card, I explained that it was my ex-wife's. She then had the nerve to berate me by asking in a sarcastic tone, "How many times have you been married?" As if that's any of her business! When I explained it was my "late" wife, as in my dead wife who died of cancer, no apologies, just a casual shrug as she turned her back, thanks so much. The most unprofessional office I have yet to attend and wish I had chosen another periodontist. Dr. Wright's procedure was as expected and I have no complaint with her except the lack of personnel oversight this complaint highlights. Who wants to get berated by a meddlesome receptionist who questions AND ASSUMES you are at fault for being married more than once? What a piece of unprofessional work. I hemmed and hawed about writing this review for some time, because other staff members were very civil, but the grossly unprofessional and personally offensive receptionist decided it for me. This office could use some professional ethics guidance about prying into personal matters that are of no concern to the practice nor the receptionist! Would not recommend this practice AT ALL.