This review is strictly with regard to the billing office. The clinical care we received was 5…read morestars; however, I would never return because of the billing experience, which was awful. We paid $2,300 up front. The billing office initially did not submit the claim to medical insurance at all -- something we only discovered because we called to ask. After that, we followed up for months while insurance was pending and were repeatedly told not to worry. Once insurance finally paid, no final bill was ever sent. Instead, the account was sent straight to collections, and additional fees were added. When confronted, the billing office denied telling us not to worry and claimed they had left voicemails they never left. Completely unacceptable. The pattern of billing complaints in other reviews says it all.

If you want to be rescheduled on the day of your appointment over and over, and be misled to think…read moreyour insurance will cover some of the payment, this is the place for you! They might say they "take" Unum, or silently write down your insurance details when you hand them your card, but you might end up spending 4x more than you thought you would, which conveniently didn't come up right before the appointment. This is the only option in town, but I should have driven two hours to avoid this place. Btw, if they hadn't rescheduled on me over and over, I'd still have my old insurance that WAS covered! The doctors are fine, but the rest of the experience wasn't worth it. Now I'm in physical AND financial pain. Couldn't be much angrier. Not worth it at all. Don't come here.

I had Tori cut out which is extra bone and it was interfering with my dentures and I am telling you…read moreI had no pain no bleeding no swelling and all I. an say is Maggie is absolutely the best oral surgeon I have ever been to and so caring and gentle I couldn't believe it. I had that recently taken out prior to her doing it. I was in horrific pain for four months from a doctor in not know what he was doing. I couldn't swallow my tongue was so sore. It hurts so bad all I could was cry and it wasn't done right and has caused a lot of heart ache with my dentures from the other doctor.. he left a lot of extra skin also.. so I had to go and get it done again. This is how I met this beautiful oral surgeon that knew what she was doing. She fixed me right up plus had to trim and trim on that extra skin so it wasn't as bulky.. I highly recommend her...

Dr. Maggie expertly performed a gum / tissue graft quickly and painlessly. She and her team…read morethroughly explained the procedure and aftercare / recovery plan, with demonstrations and written instructions. I was checked thoroughly in my follow-up appointments. The procedure was successful and the whole team was very informative, friendly, and easy to interact with. I would recommend Dr. Maggie and her team to anyone!

Me and my family have been seeing Dr. Santarelli for over 25 years ago…read more I highly recommend Dr. Santarelli and his friendly staff to all my friends and coworkers. They're the best!

While the service is nice, they over charge and have you do xrays...and even if you ask if…read moreinsurance will cover it, they will say yes and then you are left to pay a good chunk of the bill. This has happened TWICE.

I really like Sarah Jacobs. She's got such a down to Earth bedside manner. Her staff is kind and…read morefriendly too.

Dr. Jacobs and her staff are thorough, skilled, and kind. Excellent teeth cleaning. They collected…read moreall my records from previous dentists before I arrived, and they had already called my insurance company and figured out payment for every charge. Dr. Jacobs is particularly excellent with children. I was told by several people that she is the the best dentist in Springfield to see young pediatric patients. She deftly examined my 2-year-old and applied a fluoride treatment in the waiting room when he was too afraid to go into the examination room.

I have recommended this to several people and they have had a great experience with them as well…read more Everyone from the receptionist to the Doc have been nothing but the best. Amy and all the dental techs are always friendly and pleasant. Dr. Gupta is very good at his job and always pleasant to talk to. Thank you Aspen Dental on Veterans!!!

PLEASE READ BEFORE YOU GO!! HOSPITAL To Preface; this is the…read morefirst yelp review I have EVER written, never seen the need to before this. These guys put me in the hospital for days. I got my wisdom teeth out through Aspen dental, all very sweet people, however, they did no sort of sanitation before or after surgery and put me on no antibiotics. I ended up with two infected extraction sites and my check swelled to the size of a balloon. Day 3: Went back to Aspen Dental where they tell me I should try "Ice packs" (I have been ) The Doc sees me an literally said "Oh sh*tttt" under his breath before not checking instead mouth and prescribing me with Antibiotics (Later I was told by my Hospital team that the ones he gave me likely never would have worked) Day 4: I then went to the ER because my clots weren't forming correctly and I couldn't stop the bleeding, and when I called Aspen Dental they told me it would resolve on its own. They tell me I have a possibly life threatening infection and mentioned surgery several time, however I recovered quickly enough that I did not need it. I have now been in the Hospital for 3 nights on IV Antibiotics and steroids, with disgusting infected pus draining from my cheek into my mouth that I have to suction away ever few minutes with this straw vacuum by my bed. Most story's I heard about wisdom teeth people are feeling better by day 3-4. This has been one of the most unpleasant, needlessly expensive, stressful, and emotionally demanding events that I have gone through, and it was totally avoidable. I hope people read this and make the correct choice: DO NOT GO HERE.

Gives excellent care. Doctor and staff are exceptional. Have been coming to Modern Dental since…read moremoving to Springfield 16 years ago. You can trust Modern Dental completely.

From the owner: Modern Dental is located in Springfield, Illinois, serving all your dental needs. Our staff is…read morefriendly and offers full oral care in a comfortable environment. Our goal is to provide you with natural-looking, cosmetic solutions and progressive treatment options. Whether you are looking for a routine dental cleaning or pain relief, we have a full array of cosmetic, preventative and restorative dental services. We understand how dental problems can be painful, which is why we guarantee to see emergencies that same day. We also provide free consultations for a 2nd opinion (including x-rays). Our friendly, professional team and state of the art dental facility where patient's needs come first, makes us the best in the industry for a lifetime of dental care. Call Modern Dental today to set up your appointment!

Always prepared, kind and courteous. Professional and knowledgeable staff and Doctor.read more

From the owner: Dr. Cross utilizes the surgical microscope on all periodontal treatments, from gum grafting to the…read moreSMILE technique for dental implants. There are tremendous advantages gained by utilizing the surgical microscope with the principles of microsurgery. The surgical microscope has a magnification range of two to twenty-six times that of the naked eye. This increase in magnification allows for greater precision and hand control. Scientific studies demonstrate surgeons utilizing the surgical microscope coupled with the principles of microsurgery provide the patient with the following benefits: decreased inflammatory response, faster healing time, increased patient comfort and increased esthetic results.

I understand you may need services, but understand these people were reckless from the start, and…read morewhen attempted to be held responsible they laughed at me and told me to send a lawyer after them. I can not emphasize enough how upsetting this is. Don't let my story be your story.

I'm a level 14-16 O2 patient whose also in hospice. I understand changes because of COVID, however…read morecompassion, empathy & kindness shouldn't suffer change. I was parked in handicap & because it was raining I figured I could make it to the lobby to sit down, otherwise I would had to unload my wheelchair. Once I got to the lobby heavily breathing & carrying my tank, I was immediately told we had to wait in the car or like 1 family in the rain. I was livid! the lobby was empty granted someone walked in behind me, it would've been nice to have been allowed to sit down . I left the lobby made it back to the car my phone rang & I was told I'm next I can come in. I said, I just left the office, hung up & I walked back in at the same time my wheelchair was being rolled in. I explained to the desk how upset I was that they didn't have any compassion for someone on O2 only for me to come right back. I saw the dentist & as I was being examined heard laughter & a loud lobby. I thought oh, so now it's ok to have people wait in the lobby. I was so upset I couldn't concentrate on what was going on with the nurse, thankfully she excused herself I assume to have a word with the desk. She came back apologizing. I wish I remembered her name. Time for me to leave & the lobby has people in it. I assumed there where patients in the lobby when I heard the giggles so I said. It's ok for them to be in the lobby but a oxygen patient has to walk back & forth. No one said anything & I made sure I told them I was going to complain. I hope my next visit is handled better. This review is based off my experience w/Amy and co workers who had the giggles!!!