A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

Omg everyone so kind and they took me in so quickly!!!!!! So appreciative of their care!…read more Thank you! Thank you!

My wife twisted her foot and in intense pain with bruising, went to San Mateo's Sutter urgent care…read morelocation. The doctor said it was unlikely that she had a broken bone so she was sent off with NO X-ray, no boot, and no serious pain medications. More than a week later, I convinced her to see my podiatrist who immediately diagnosed a likely broken bone, fitted her with a boot, and sent her across the street, ironically to the same Mills location, for an X-ray, that confirmed the broken bone diagnosis. Not an issue of insurance, as we have excellent coverage. Who knows if her fracture displacement was caused by walking around on a broken bone for more than a week. Poor care. Would not recommend nor will we go there again.

Highly recommend for after hour care! They don't see patients after 9:30pm, we got there at 9:28pm…read moreand they got us in! My child had respiratory issues , proper diagnosis was done, first dose of medication was given at the clinic and monitored her until her stats were good enough for us to take her home and advised accordingly. It was late and they didn't rush anything until they felt confident about my child's stats. Appreciate the staff so much, grateful for the care we received in time.

Highly recommend. Sick kid on a Saturday night. Was seen quickly. Proper diagnosis and first…read moredose of meds given at the clinic. No need to drive to a pharmacy and wait. Saved us an hour. Hopefully, won't need to come back but would do so if needed again.

Making an appointment isn't reliable. I did it online and and an error came up, so was unable to…read morecomplete the action, so had to walk-in with 5 people ahead of me when the place was closing in an hour.

Pros and cons of this place…read more Pros- feels clean in the waiting area and in exam rooms Staff is friendly They did help me with my issue Cons I had to wait 45 min despite make an appointment over 5 hours prior. They let a woman with the same cold as me in an exam room before me and she was booked an hour after me! I'm surprised there isn't a better dress code. Staff was wearing personal hoodies over scrubs with various brand names and loose sleeves. I think it would be more professional and hygienic if they were provided uniform jackets or fitted long sleeves to wear under their scrubs. It made me feel like teenagers were working on me ...

Bothered by this! Is it just me? Sutter Pediatrics 50 south San Mateo floor 3 - After an office…read morevisit, prescribes an inhaler for a child to go back to school. In order for the child to use the inhaler at school a form must be filled out by the prescribing doctor. Sutter Pediatrics takes 3-5 business days to sign the form, but if you are willing to pay $18 they will have it in up to 24hours. Kid has to stay home from school or go without a need inhaler at school because Sutter can't put a signature on it without making you way up to 5 days or paying them. Irritating.

I was a patient here from 2003 to 2018 (I was born in 2000) and had nothing but positive…read moreexperiences. Dr Chapman was the best doctor you could ask for and was incredibly attentive to my eczema, asthma, and various allergies. I always felt safe and cared for as a child in this office, and I really loved all the paintings and decor in the different rooms. The giraffe, train tracks, hanging monkeys, and tree painting will always be etched upon my mind! All of those fun touches really make it so much more comfortable when you're a kid. And of course I absolutely loved the reef tank in the waiting room. Here or there you might deal with a bitter receptionist but you'll find that everywhere. My mother really loved Dr. Chapman and this office as a whole and again, I couldn't have had a better childhood doctor. They were always on it and we never ran into any issues with incorrect or late prescriptions, inaccurate advice, etc. For the sake of transparency, I haven't been a patient here for five years so I can't speak to how the office is currently, but they deserve the five stars from a previous patient who is a happy and healthy adult. I will always be grateful for Dr. Chapman and ABC pediatrics.

My husband and I visited here briefly a couple of years ago for our green card application. The…read moreprocess was pain free and fast. His documentation was solid and we were very happy with the results. Few weeks ago, my parents came here to visit us from overseas. My dad had a really bad gout attack and could not walk (he was literally crawling out from his room in the morning). We took him in and the doctor managed to squeeze in a spot for him on the same day. We saw the doctor around lunch time. Simon was gentle and thorough. He does care and tailor the treatment to each family's situation, which we truly appreciated. After taking the prescription, my dad's symptoms were greatly improved on the same day and was fixed within 2 - 3 days! While waiting to see the doctors, my dad stroke few conversations with patients in the waiting area. It seems that the patients here are all very happy with Dr. Lee, which is really a good sign. One point deducted for the decore and small waiting area of the office. The practice gets very busy very quickly, so it may seem to be not very organized and could be a little chaotic. But if you can get pass that, the doctor himself is awesome. Also, Dr. Lee has a practice in SF as well. So he is in Burlingame location only part of the week. Staff and Dr. Lee speak Cantonese, Mandarin and English.

Watch out for a very rude receptionist. With this first impression, she has chased away a new…read morecustomer over the phone. I am sure that I am not the first or the last customer who turns away from her rude, impatient & sarcastic attitude. She seems to forget that we are not in Hong Kong or China, that she can bark her sarcastic comments over the phone. Perhaps she thought that I could only speak Cantonese Chinese & I had no choice but to be submissive to her terrible customer service. In the SF Bay Area, there are many other Medical Spas with bilingual doctors, receptionists & customers. When my friend, who has paid thousands of dollars for several treatments, referred me to this Simon Med Spa, I was interested in trying it for 'self-pay' or out-of-pocket cosmetic treatments. Thanks to this rude receptionist, I will be spending my money at other medical spas, which understand the importance of customer service over the phone.

My cat, Cheerio is very sensitive. He's left other vet clinics (Lenity) with more mental trauma…read morethat negatively impacted him than his initial physical pain that led him to the vet in the first place. But he's recovered so well after every visit from Dr. Treat! That's truly a testament to the care, sensitivity, and expertise of the team here. Cheerio recently went through a checkup, exams, vaccines, and dental cleaning with Dr. Lee, which was quite involved with multiple shots, screenings, and anesthesia. But the team made sure that the procedures were calm, peaceful and allowed me to comfort him through the initial stages. I'm really thankful for that, and Cheerio recovered extremely fast in a day back to himself! Compared to other vets I've been to previously, it's been quite easy to make appointments at Dr. Treat, and they've always given me transparent prices and quotes to consider before committing, which is much appreciated.

Early Thursday morning around 2:30 A.M. I booked an urgent appointment at Dr. Treat in Burlingame…read morefor my 5-year-old Frenchie, who was vomiting repeatedly throughout the night. I made the appointment in pure panic because I was afraid something was seriously wrong. This review is mainly regarding the front desk staff and the customer service aspect, not the medical providers themselves. By morning, after monitoring her, she was eating, sleeping, and playing normally. I called the clinic to ask whether I should still bring her in or if I could cancel. I apologized immediately because I knew I was within the 24-hour cancellation window even though I made the appointment in the middle of the night and there was no way I could notify 24 hours before. The person who answered the phone was extremely condescending from the beginning. Instead of helping me decide what to do medically, I was repeatedly talked over and reminded of their policy. I completely understand policies -- I work in healthcare myself -- but there is a way to communicate them compassionately, especially in veterinary care where people are often scared and unsure. At one point she told me, word for word, to "be more mindful when scheduling appointments." After staying up all night cleaning vomit and watching my dog gag, that comment felt really insensitive and unnecessary. I wasn't rude, didn't raise my voice, and didn't swear -- I was simply asking if I should bring her in because she seemed fine by morning. She then told me she would "waive the fee this one time, but again, be mindful," spoke over me again, and then abruptly hung up. My issue isn't the policy (every clinic has them). The issue is how the staff communicates with pet owners during already stressful situations. Compassion and customer service matter. For contrast, I also called Sage in Redwood City and they simply advised me to monitor and come in if symptoms returned -- no attitude, no lecture, just clear guidance. I've been to Dr. Treat several times and their facility is beautiful, clean and the treats are endless for our babies, and the medical team has always been great. I really hope management addresses how these interactions are handled, because no one in the middle of a pet emergency should feel talked down to or dismissed by the front desk. I emailed the Manager Melissa but I have not gotten a reply

Mostly okay. Hardly ever outstanding. Most ever service you…read moremight need. But be prepared to wait multiple months to schedule an appointment. And scheduling will never follow up with you to let you know a new person of schedules or open for you provider to make a new appointment.

Excellent Service and Staff Specially the one who assigned in Skilled Nursing 1A all the nurses…read morethere are very accommodating and gentle to there patients Filipino and Chinese nurses Mimy, Mylien, Marianne, Emmylou, Rochelle and Dorina and also to the CNA folks Judith, Celerina, Doris, Melmer and Ms. Rachel who also accompany me at my car. Thank you so much everyone 5 star is not enough if i can give more like 101% quality. Thanks. Ill visit you guys soon

5 stars for Anna & Nick. As well as the beautiful receptionist. Started to feel a little sore…read morethroat so I called & they took me in within 30 mins. $275 for the cold & flu drip. Very friendly staff and they even have a VIP room! I saw they also had a $199 monthly membership where you get 1 IV with a 4 month commitment. I asked if the credit rolls over if you forget to come in, they said it doesnt expire! Very modern and clean as well.

I tried the Hydration room recently when i got the flu. the staff was very thorough in going over…read moremy medical history, the set up was easy, hooked me up, it took about 45 min and i was done. the nurse told me i would start to feel better in about 1.5 hrs and i did. By the next day my symptoms started decreasing and i felt like i was never sick by a couple of days. if you are starting to feel like you are getting ill come here and get the treatment.

If you have lots of time to spend just trying to get past their robotic push 1 for whatever, push 2…read morefor this and that, you should be fine. Yesterday I spent a good half hour pushing this digit on the phone keyboard and that digit only to be met with a human person who insisted could not hear me and hung up on me. Went through the same gates of hell procedure all over again to finally connect with a human who gave completely different information than they had to my husband that any and all requests by phone take 48 hours to 72 hours to process. So...you don't call in the lab orders like you said you would and confirmed a month before the lab appointment, we get to the appointment only to find out the orders were never called in and then spend half a day trying to get expedited lab orders for an upcoming appointment only to speak to six different people, all of whom (except for the last call where they FINALLY informed us of the 48 to 72 hour policy) listened, said they'd get this taken care of and then did....nothing, leaving husband to attend his appointment to go over the lab results with no lab results at all to review.

The internal medical office is borderline negligent. There is no accountability for errors, no…read moretraceability, substandard medical recordkeeping practices, insufficient staffing levels, and generally poor patient communications, and no internal quality program to ensure that mistakes are not repeated. Quality of care takes last place behind any other metrics that you might use to measure how well a medical office performs.