Update: I'm following up on my previous review. I was charged twice over $500 extra due to what the…read moremanager acknowledged was a system glitch. I was told the duplicate charge would be refunded, but as of today I still have not received the refund. While the staff were polite and acknowledged the issue, it's frustrating to still be waiting for money that should not have been taken in the first place. I would strongly encourage customers to verify charges carefully and consider waiting to pay until services are completed to avoid potential duplicate charges.

They were very helpful and very professional. They are a great company to work with. I recommend…read morethem very highly. A great team who cares about their customers.

Tony and the team at Ankeny Tire and Battery are awesome. Super friendly, super knowledgeable, and…read moresuper honest. Had a problem with my brakes that other shops quoted over a thousand dollars to fix, even though the other guys weren't even confident it would fix it. Ankeny Tire knew exactly what to do to fix the brakes and it cost me a quarter of what the other guys would have charged.

Based on the fact that i had bought my car brand new, never had an oil leak-- until i went to this…read moreshop. I came out with 3 oil leaks after i had head gasket replaced, among other items. Gave them a hefty check and they did nothing but deny the oil leaks caused from their work ( and yes, i reported it as soon as i discovered after work was done). This sickens me and the guys who have to change my car's oil regularly... and i tell them.. "this mess started immediately after the work done at Ankeny Tire and Battery.. and would not fix that mess".

The best customer service for vehicle maintenance that I've seen in YEARS!…read more Very friendly and genuinely thoughtful staff. looked not just at the present but the future and were more than willing to help work with me on what I could pay today to get what I needed Done. They have a promotional deal they offered but didn't push or try to cram down my throat like some places might have. Overall just a fantastic experience today.

Bought some Nitto Neo gens (over a 20k manufacturer mileage warranty -280tw) that wore EXTREMELY…read morefast. (less than 5k miles) I took the car back to show them this. Rod immediately blamed it on the car, the second he looked outside and saw it. Saying it's a mechanical issue with the car and they absolutely wouldn't warranty any tires I put on that car. (So how's it a mechanical issue if you're gunna say that? Can't even fix the "issue" you claim it has [it doesn't have any] and then get some new tires that come with a warranty?) I tried to explain to the the him, and maybe he's too old fashioned to understand, that just because a car has low ride height, doesn't mean that it's "stanced out like crazy". less than 1° of camber. showed him right there in the lot, with his tread depth indicator gauge, the tires worn to 3mm tread depth across the whole tire, And I told him I can show him alignment print outs that prove the alignment is good. (because I cannot have them do it as their alignment rack doesn't accommodate cars with low ride height.) His response was "well I can make that alignment sheet say whatever I want it to." okay, well I'm truthful and not a dishonest person, so I wouldn't do that, this is my safety we're talking about here. Maybe you're dishonest and probably willing to do that to customer vehicles that way you can say they're "in spec" when you send em out after they pay... aside from the car not being able to safely go onto their alignment rack, I'd prefer to never have any of them behind the drivers seat again, since the last kid that went to move it into the shop had to ask me how to get it into reverse. That point aside, why would you sell me those tires, tell me the manufacturer warranty, see the car, install the tires, and then tell me you're not going to warranty them when i come back within the first 5k of my 20k+ warranty? I've taken every vehicle I've EVER had to these guys for all my tire and alignment work for my ENTRIE adult life... mainly because I used to work there back in 2012... and I will NEVER, spend another penny at this this store.

Efficient and nice! Ordered tires online Walmart and had them installed. Went in at 7am out by 8am!read more

Had a great experience with the auto center: came in to get my tire changed and the team there was…read morevery helpful and pleasant to deal with. They helped me find exactly what I was looking for and didn't pressure me with up-selling or too much technical jargon. I was able to get my shopping done while I waited and they were done before I knew it! I really appreciated their knowledgeable and friendly service. I would definitely recommend them! Thanks, guys!

amazing! service was great, they were really fast and did an amazing job! 10/10 recommend…read morelife savers

2009 Lexus RX350. Not only new tires and alignment but oil changes and new brakes and rotors all in…read morehalf a Saturday. And they super cleaned the wheels. Thank you!

Why bother having an apointment? It took 90 minutes to put on tires I ordered. No communication…read moreand it wasnt that busy. Inexcusable. I've been to Discount Tire without an appointment that's faster A joke

Employees were wonderful at assisting customers and very knowledgeable when it comes to finding the…read moresolution to the issues I was having. Will we going back!

Brought my car for maintenance, was charged half of what other places had quoted me. Everybody was…read morevery nice and they took me home and picked me up when my car was ready. Thank you!

My tmp light went on and I went to Tim's and one of the mechanics checked the air pressure and…read morefilled one tire - no cost. He told me that if the light illuminates again to bring the car in. It happened again so I dropped off the car and they said as soon as the mechanic completed a few tow jobs they would look at my car. They called me about 1 1/2 hours later telling me the car was done. The light has not illuminated since. As we used to say, Bravo Zulu.

Update: The repair estimate for the engine which they installed is quoted just under $2000 from my…read moretrusted mechanic, paperwork photos attached. *At this point I can not recommend using All Pro Service Center for your vehicle needs, unfortunately. AAA members be aware. Full story written below. Here is my story with the Ankeny All Pro Service center, I will try to explain with due fairness. I was returning from a wedding in KC to my home in WI when just outside of Des Moines my truck broke down, had it towed to All Pro (since it is a AAA approved repair facility). I got a call from Ryan at All Pro the following Monday saying they had my truck and were starting diagnostics. Their evaluation was that one of the cylinders had a faulty ignition coil due to there being no firing in said cylinder. Agreed to replace all ignition coils with their belief this would fix the issue. Unfortunately it did not and they still were getting zero pressure in the same cylinder, at this point Ryan made the determination that a new engine was needed. This seemed excessive to me but to the best my knowledge Ryan made the right call, I have no evidence to show otherwise. When a used engine arrived they were able to get it installed with only one additional part needed. Total cost of everything totaled about $9300. During this process I do appreciate the communication and working with my warranty company to get as much of the expense covered as possible. Ryan at the time was dealing with all kinds of phone and shop power issues due to a storm that knocked out power and phone lines, which is rough! Once it was repaired I made the 9hr round trip to pick up the truck and was happy to have it back, the two things I noticed off the bat was that the interior smelled of cigarette smoke and that I could smell burning oil from outside the vehicle after the engine was warmed up. It took me about a month to get rid of the cigarette smell, very annoying but honestly if someone wants to smoke that's their choice and I won't fault them for it. The burning oil smell I chalked up to engine replacement and some oil being spilled and it would just have to burn off over time. Unfortunately this was not the case- started seeing oil spots where I parked the truck and upon checking the oil saw it slowly start dropping over only a few hundred miles. When I was able to get it into my trusted local Dodge dealership they noticed 2 things. 1st there are multiple oil leaks from various areas on the engine, bad enough that it will need 1 or more quarts of oil between oil changes and definitely should be fixed. 2nd All Pro did not reinstall all components, hoses, etc. correctly. My dealership found a bolt missing, plastic brackets broken, loose hoses and tubing, a couple of other issues. As they stated it was a "sloppy" job and poorly done. Right now they are currently writing up the paperwork for everything they believe needs repairs or replacements. I called All Pro as soon as I got the news, the response I received was that since the engine was used, it carried only a 30 day warranty and since that time had passed there was nothing they could do for me. In my invoice it's stated "Warranty is 2 years or 24,000 unless specified otherwise", would have been nice to see in writing that it was only 30 days and not just told over the phone. Shame on me for not asking for that. During the call, before I could get to the issue of it being poorly installed I was told "have a good day Joe" and hung up on. In fairness I was frustrated and trying to explain that frustration in depth to the individual I was talking to, I can understand why he thought the conversation was going nowhere and hung up. I am unsure of how much the oil leaks and other damaged items will cost but I will edit with a final update.

Final update of my experience.I took my truck to another mechanic who had to replace the motor…read morecooling hose and said that the hose in the truck was the wrong part prove .All pro did install the wrong hose (4th time)that was supposed to be OEM and after spending about 1000 dollars At all pro I spent another 500 dollars to get the work done right. Maybe they tried to get it right, but bottom line All pro at Ankeny couldn't deliver quality parts nor quality work from their mechanics