Had my mom's funeral at John E Robert's. Everything was just beautiful. Room was simple and…read moreelegant. Anne provided 2 slide shows that totally captured our entire family. Working with Anne was so easy. She was kind, efficient, and quick to respond to any questions or concerns. Her staff was very warm and helpful as well. They kept things on task. We had severe time restraints and Anne and her staff stepped up to accomplish it all. Can't say enough about how grateful I am. Please consider John D Roberts for your funeral needs

You're at the most vulnerable time of your life. It's stressful, overwhelming and you hope you're…read moremaking the right decisions. I highly recommend the John E Roberts Funeral Home for their meticulous organization that is personal and not perfunctory. Everyone on staff was genuinely warm and understanding. From coordinating church service, military honors with flag presentation and a bronze plaque at his gravesite for Veterans to the flowers on my father's casket (gorgeous white lilies and ranunculus) it was beautiful and understated. Our family didn't feel rushed or pressured at the wake or the service and burial. The personal service set it apart from other funeral homes: I'd been to two services for my grandmother and stepfather 10 and 15 years ago and they were cold and impersonal compared to John E Roberts Funeral Home.

We met with Peter on Wednesday preceding the Wake. He was very easy to work with, super…read moreaccommodating and made many helpful suggestions. The hall where the service took place was beautiful, besides sympathies, the most common thing I heard was about how great the place looked. They had a couple comfort animals running around and a staff member was always unobtrusively available. They made a wonderful slideshow out of the pictures we gave them. Digitized everything. The most touching part was a display they made, we had discussed interests, hobbies and such. They made a whole display out of the things we talked about with some pictures added on.

AVIOD. If I would give this place negative stars, I would. The are very rude and not considerate…read morehere. For a funeral home in which you would like to be taken care of at a very sad time, it is the worst experience I have ever had. They do not care about the fact you are saying goodbye to a loved one. I ordered a beautiful spray of flowers to be delivered, and when the flowers arrived, the funeral home sent the flowers back because they are not what they wanted. Even though it was the family's wishes for an full open casket, hours before the showing, they closed half of the casket and told us they would never leave it open (even though that is what we were told and planned). When confronting the problem, the owners were very disrespectful. Therefore I beg you to please avoid this place. Go someplace else and say your goodbyes and prayers at a funeral home that will take care of your wishes. This place ruined saying goodbye to a very special family member.

My grandmothers funeral was held here this week the staff was extremely helpful and did a fantastic…read morejob helping with everything. Really a godsend for my parents and family

It was part of the package in Lombardo Funeral for a loved one this August. I have no complaints.read more

I am still waiting to be contacted. The message included my request for paying for services for…read moreboth me and my husband. Just pick up body and cremation, No service, No pictures just a simple collection and service. We don't want our only son to wonder what to do, just like I faced when my father passed. We would appreciate getting this done in a timely manner. I can't believe nobody has called me back, I guess they would rather take advantage of the grief than prearranged death that contains no pressure on love ones. Maybe I should have just left a number and no message. Thank God I wasn't waiting to have them pick up someone dead.

My family began using Amherst Memorial Chapel in 2006 when Leon Komm was the proprietor. His…read morehandling of my grandmother's funeral and the reinterment of my grandfather was beyond reproach. He was kind, compassionate, and caring every step of the way. Fast forward to 2022, when my mother passed away, and then later that same year, my father. By that time, Leon had retired and Mitch Steinhorn had purchased the business. Mitch handled both my mother's and father's arrangements with the same grace, professionalism, and compassion our family had experienced for years. Four years later, when my aunt passed away, we once again turned to Amherst Memorial Chapel. Once again, Mitch guided our family through a difficult time with kindness, dignity, and genuine compassion. Our family is deeply grateful for the consistent care and support we have received over the years.

Mitch and staff were extremely helpful and compassionate during our time of need. They offered us…read morecomfort and peace of mind during a difficult time.

A very compassionate and caring funeral home that is led by John Loecher. You are completely put at…read moreease and taken care of by John from the moment you come for his assistance. He personally answers ever phone call- not a staff member or a message recording. I have never met a more "at ease and calming" influence during such hard and troubled times as this fine outstanding pillar of the community man. They provided a very lovely wake and coordinated everything from start to finish with dignity and grace. I felt at the end as if I had also made a friend with John as he was that close to me and guiding during this time. His smile along and comforting demeanor will immediately provide you with confidence you made the right choice. The funeral home itself is "local and comfortable- simple and dignified". I am so grateful to this man at a most confusing and untimely time for maintaining a "calm among the storm of emotions". God Bless.

If I could leave a zero I would...one of the worst funeral director's in Buffalo, NY. He has a very…read moreobnoxious attitude and needs to have more training in empathy and respect. Avoid this funeral home if you can... I know we try to support our black owned businesses but the professionalism at this place of business is lacking.

An AMAZING group of people work here. They are caring & understand your grief in a professional &…read moreemotionally sensitive manner. Darrell Saxon & the Team also do incredible personalized funeral preparations to make this deeply personal experience of burying a LOVED one easier. They listen with an understanding ear as well as preparing a positively memorable memorial experience in detailed excellence.THANK YOU ALL!

Try to get a callback. If you are not sitting on a dead body, I think they forget about you…read more I'll attempt again to prearrange service. I don't want my children to go through what I did when my dad passed away.

Unfortunately, I've had to visit both the South Park and Southwestern Boulevard locations recently…read more The facilities are immaculate, comfortable and tastefully decorated. The Kaczors and their staff are the ultimate professionals, anticipating your needs before you even know what they are. On a frigid Buffalo winter day, a lovely young lady was at the ready to help folks with their coats. Just a small detail that shows an extra level of care. Every little bit helps when your heart is hurting.