Kind and understanding during our time of need. Brendan went out of his way to be helpful without…read morepushing. His sympathetic demeanor helped me make decisions calmly and smoothly. Highly recommend.

From the owner: From it's humble beginnings at 65 Rosary Avenue in Lackawanna, we have always strived to be the…read moreFuneral Home of choice for the families of the Southtowns area of Western New York. Established in 1947 by Norman E. Gannon, the Firm has grown into a third-generation full service Funeral Home and Cremation Center. Now being operated by Norms twin sons, Brenden and Brian, along with Brian's son, Patrick, we have been able to separate ourselves by proving to be a truly "family-owned and independent" Funeral Home. From the initial call for service to the conclusion of the funeral, all services are personally supervised and provided by a member of the Gannon family.

The property and facility are very nice and meticulously maintained. However, my family and I…read moreexperienced a lack of refinement and professionalism when recently engaging their services. There was an insensitivity from staff during the removal of our loved one from our home coupled with the lack of privacy while making arrangements at the funeral home two days later. The owner could certainly benefit from brushing up on his people skills. We received the services that we paid fair market value for but would not use their services again.

From the owner: - Large Parking Area - Handicap Accessibleread more

I'm no expert on cemeteries but I liked St. Matthews. Was a good place to be reflective and it was…read morepeaceful and calm.

I attended services for Amy K. Huff at your Orchard Park location. Sadly, I have attended many…read moreservices so far in my life, but I have never seen such a disrespectful lack of manners or empathy as was displayed by your staff. There was a large amount of viewers, but a request for more chairs was ignored. Over half of the attendees had not yet been able to make their way to the family to show love and respect when a Lombardo staff member started saying multiple times, it's time to go to the cemetery, return to your cars. I had stepped out of the hot room into the hall where many people were still waiting their turn. I heard a female staff member say loudly, we need to get them out of here. I won't have time for lunch or to clean before the next showing. What a lack of professionalism let alone empathy and caring for the family! I felt appalled for my friends family. What she said may have been true, but in this time of grief she could have at least said it out of hearing of the rest of us. Staff members actually began removing chairs as soon as someone stood up. They started stacking chairs, and the people who needed to sit had to unstack them. I had heard that Lombardo Funeral Home was wonderful. I now know that wonderful does not extend to the Orchard Park location.

We had a service here for a very beloved family member. He made an impression on everyone he met,…read moreso there was a lot of people at his wake/funeral. With waves of people coming in, the employees gave us an impression that we were doing a disservice to them and didn't make us feel very welcomed. Several times I had to ask if more bring water could be brought out, as trays sat empty. It's generous of Lombardos to bake cookies in the back room, but I'm not sure if this is something they like to do ... There were quite a few teenagers huddled in the back, as they were there to support their friend who just lost his father. As you can imagine, teens love cookies, so the first batch went quickly. When I asked if more could be made for incoming guests, the employee sounded a bit rude and said "They're gone already!" He then proceeded to the back, took out the raw dough, DIDN'T BOTHER TO CLEAN HIS HANDS, and threw the cookie dough on the trays to bake. He also wasn't very friendly when he made the comment that it would be 40 minutes till they were ready. Oh and there was a Keurig in the back. When I asked if they had any coffee, they said you can bring your own K-cups. Who the heck travels with K-cups, especially to a place like a funeral!? Maybe they're available to purchase as part of a package; however, I think that having coffee available is always a nice complement. I hope that the funeral home considers providing coffee for grieving guests, even if it's out of an old-fashioned coffee maker. Another thing that bothered me, is when we asked for more chairs to be brought out for the front row for family. The employees once again acted like we were asking them to move heaven and earth. Lastly, they allowed us to play slideshows and the quality of the TV in the back room was good; however, the one in the front room was older and the pictures appeared faded and not as nice. If you find yourself in the unfortunate position of looking for funeral homes, make sure you are in good hands. You want to make sure everyone feels welcomed.

If I could leave a zero I would...one of the worst funeral director's in Buffalo, NY. He has a very…read moreobnoxious attitude and needs to have more training in empathy and respect. Avoid this funeral home if you can... I know we try to support our black owned businesses but the professionalism at this place of business is lacking.

An AMAZING group of people work here. They are caring & understand your grief in a professional &…read moreemotionally sensitive manner. Darrell Saxon & the Team also do incredible personalized funeral preparations to make this deeply personal experience of burying a LOVED one easier. They listen with an understanding ear as well as preparing a positively memorable memorial experience in detailed excellence.THANK YOU ALL!

Lovely building, the staff were present during the wake but not overly so which was nice. Great…read moreattention was paid during the funeral, in the church and at the cemetery. The whole affair felt personalized, respectful and attentive.

OK, weird to be a "fan" of a funeral home…read more But I am. Ive been to far too many wakes/funerals etc this year. As a result ive spent time in many places I don't go often. This is one of them. Located on Delaware in a stately mansion this location has multiple rooms to accommodate different gatherings. The rooms are nicely done, have a number of couches and chairs, allow for plenty of room for flowers and pictures and are generally well laid out. The Amigone employees are terrific. They are courteous but reserved. They answer questions as needed but don't get in the way. They will even take message for people there if needed. The parking lot often has an attendant or two if its crowded, which is pretty useful. Its also big and can accommodate many cars if needed. If you are in the need of these services this location is worth a call to check availability.