We met with Peter on Wednesday preceding the Wake. He was very easy to work with, super…read moreaccommodating and made many helpful suggestions. The hall where the service took place was beautiful, besides sympathies, the most common thing I heard was about how great the place looked. They had a couple comfort animals running around and a staff member was always unobtrusively available. They made a wonderful slideshow out of the pictures we gave them. Digitized everything. The most touching part was a display they made, we had discussed interests, hobbies and such. They made a whole display out of the things we talked about with some pictures added on.

AVIOD. If I would give this place negative stars, I would. The are very rude and not considerate…read morehere. For a funeral home in which you would like to be taken care of at a very sad time, it is the worst experience I have ever had. They do not care about the fact you are saying goodbye to a loved one. I ordered a beautiful spray of flowers to be delivered, and when the flowers arrived, the funeral home sent the flowers back because they are not what they wanted. Even though it was the family's wishes for an full open casket, hours before the showing, they closed half of the casket and told us they would never leave it open (even though that is what we were told and planned). When confronting the problem, the owners were very disrespectful. Therefore I beg you to please avoid this place. Go someplace else and say your goodbyes and prayers at a funeral home that will take care of your wishes. This place ruined saying goodbye to a very special family member.

Recently had my husband's funeral arranged through Lakeside in West Seneca. I worked with Charles…read moreand Joshua. They were amazing. They and their staff provided a comforting, personalized wake at the West Seneca location. My husband, who was a Viet Nam vet and later went on to work at and retire from VA in Buffalo, had what I'm sure he would have loved. The veteran and national honor provided was wonderful. I mentioned(and others agreed) that this was the perfect place for him to be remembered. The staff took care of everything down to the smallest detail to make this difficult time manageable and as stress free as was possible under the circumstances. They made sure every detail was done to our satisfaction and answered any questions we may have had. They offered advice and suggestions when requested, and we were unsure as to what to do but never pushed anything on us . Planning the final remembrance for a loved one is never easy but Lakeside showed compassion and professionalism throughout the entire time. I would not hesitate to recommend Lakeside in West Seneca to anyone who wants their final wishes for loved ones done perfectly. They could not have done anything better.

Unfortunately, we had to call on Charles and his team when my brother passed in January. Mark was a…read morefixture with Dad during their coffee hour on Wednesdays to help others go through the grieving process. Mark's death was hard and Charles and the team were tentative to our needs, made us feel like family and welcomed us with open arms. As the youngest, it's hard to have to deal with loosing half of your family within 3 yrs of each other. I wish death would never happened, but Hamburg is blessed to have this funeral home to assist in your darkest hours.

Had my mom's funeral at John E Robert's. Everything was just beautiful. Room was simple and…read moreelegant. Anne provided 2 slide shows that totally captured our entire family. Working with Anne was so easy. She was kind, efficient, and quick to respond to any questions or concerns. Her staff was very warm and helpful as well. They kept things on task. We had severe time restraints and Anne and her staff stepped up to accomplish it all. Can't say enough about how grateful I am. Please consider John D Roberts for your funeral needs

You're at the most vulnerable time of your life. It's stressful, overwhelming and you hope you're…read moremaking the right decisions. I highly recommend the John E Roberts Funeral Home for their meticulous organization that is personal and not perfunctory. Everyone on staff was genuinely warm and understanding. From coordinating church service, military honors with flag presentation and a bronze plaque at his gravesite for Veterans to the flowers on my father's casket (gorgeous white lilies and ranunculus) it was beautiful and understated. Our family didn't feel rushed or pressured at the wake or the service and burial. The personal service set it apart from other funeral homes: I'd been to two services for my grandmother and stepfather 10 and 15 years ago and they were cold and impersonal compared to John E Roberts Funeral Home.

Thank You, Jason, Jim, Pat & Staff. Ken Karla passed 11.23. His wife, our sister Kathy passed…read more4.21.24 You were all Outstanding, Kind, Caring, you answered all our questions, and concerns with a yes and a smile. A Huge Thank you. We Appreciate you all. I`ll always remember "Death is not pretty."

The very nicest people one can imagine at this very sad time. My dad,mom and daughter were laid out…read morehere. We couldn't have asked or found a better place to have our loved ones laid out. Very supporting and caring, down to earth family business. I can not say enough great things about our very sad experience,made a bit easier by the Mertz Family.

Helpful and attentive to my family during a difficult time twice now. They are very organized and…read moreprofessional. They are respectful of family needs and are willing to work to make sure everything goes as well as it can.

There is nothing funny about death. There is something funny about the name of this funeral home. I…read moreguess you think about limbo, or purgatory, ghosts etc... When you leave your worldly body behind, you may ask yourself "Am I gone?" And that is the name of this place. I have laid a few loved ones to rest, most recently Grandma Marian. I have served as Pall Bearer twice and the staff helps you in an awkward time. I hope that I don't have to return any time soon though. It is also convenient that there is a Catholic church right across the street for services.

Try to get a callback. If you are not sitting on a dead body, I think they forget about you…read more I'll attempt again to prearrange service. I don't want my children to go through what I did when my dad passed away.

Unfortunately, I've had to visit both the South Park and Southwestern Boulevard locations recently…read more The facilities are immaculate, comfortable and tastefully decorated. The Kaczors and their staff are the ultimate professionals, anticipating your needs before you even know what they are. On a frigid Buffalo winter day, a lovely young lady was at the ready to help folks with their coats. Just a small detail that shows an extra level of care. Every little bit helps when your heart is hurting.

Recently had my husband's funeral arranged through Lakeside in West Seneca. I worked with Charles…read moreand Joshua. They were amazing. They and their staff provided a comforting, personalized wake at the West Seneca location. My husband, who was a Viet Nam vet and later went on to work at and retire from VA in Buffalo, had what I'm sure he would have loved. The veteran and national honor provided was wonderful. I mentioned(and others agreed) that this was the perfect place for him to be remembered. The staff took care of everything down to the smallest detail to make this difficult time manageable and as stress free as was possible under the circumstances. They made sure every detail was done to our satisfaction and answered any questions we may have had. They offered advice and suggestions when requested, and we were unsure as to what to do but never pushed anything on us . Planning the final remembrance for a loved one is never easy but Lakeside showed compassion and professionalism throughout the entire time. I would not hesitate to recommend Lakeside in West Seneca to anyone who wants their final wishes for loved ones done perfectly. They could not have done anything better.

We have several family members buried at Elm Lawn including my infant son. The staff, including…read moreAndrea, have been exceptional. Since we live out of state the staff includes us in the mailings for the floral arrangements at various times of the year. They make sure every little detail is taken care of in our absence. That includes placing the arrangements at all the graves and then taking pictures of them and sending them to us! Not many cemeteries would do that. They have always been professional,trustworthy, and caring. We can't praise the Elm Lawn staff and maintenance crew enough. For us and our family they have gone above and beyond anything we could have imagined. Thank you Elm Lawn for everything you have done and continue to do in honoring our loved ones in your care. We greatly appreciate it. Christine Rice

Much later I got a certified letter from them semi-apologizing. They claimed they mailed me the…read moreletter regular mail (lie). I never had problems getting any of my mail. He also stated about Andrea's sales pitch-that she was trying to ensure I had a spot by my parents. Again, I told Andrea I sold my plot there to my aunt, and that I was pre-arranged elsewhere. Obviously the woman has a hard time listening or processing the English language.