Stopped in to shop for a new gas stove and was greeted by a gentleman who walked us through the…read morepros and cons of the floor models. He was extremely helpful and patiently answered all of the questions my mom and I had. We were pleasantly surprised to learn he wasn't even a sales associate, but a service technician. Unfortunately, when we were handed off to the front desk, the level of customer service dropped a bit. I had to ask about the warranty and return policy myself, as this information wasn't explained before the total was presented. The delivery process went well. Two service technicians removed the old stove and quickly installed the new one. They were very patient with my mother and took the time to thoroughly explain and demonstrate the stove's features. They even went back to the store to retrieve a copy of the appliance manual, which was greatly appreciated. Overall, I was impressed with our experience and would encourage others to give Pate Appliances a chance if they're in the market for a new appliance.

They were prompt and thorough. They had all necessary items with them so they didn't have to make…read moremultiple trips.

The owner Toby and his son Wolfgang are nothing but scam artist!! I responded to a washer and dryer…read moreset for sale in Facebook marketplace. Didn't know I was talking to a used appliance store till the 10th message. The set that they had on marketplace was listed for $250. By the time I all was said and done I paid $430 for a washer and dryer that didn't work and the washer's glass lid had a giant crack across the entire lid in the glass. The very first load we washed we realized the damn washer was broken. Yes, these low life's brought us a $430 non-working washer and dryer set. The washer sounded like a bulldozer when it went into the spin cycle. It was bouncing so much it scooted itself about 3 feet away from the wall. I called Toby and told him they delivered broken appliances. He said he would bring another set out. His son, Wolfgang told me so many lies until he got me to buy the set. The owner Toby told me he would be down Friday or Saturday, this was on Monday. To bring me another set. His son had sent me pictures of some sets to pick from. They tried like hell to bring me a hit point set that is about $500 brand new and expected to keep the $430 I paid for the first non-working set!! I literally had to screenshot a Insignia set from the pictures his son sent me. Told him I didn't want the cheap Hotpoint set. Friday and Saturday came and went. No one showed up to fix the second non-working set they delivered. No one called to explain why no one came. So I disputed the charge with my credit card company. I was not sold what I was told I was buying. I am having a repair man come out and give me an estimate on the cost to repair them. I am filing a claim against them both and their shady business. When I am finally done with them. They will end up paying me the original purchase price, the cost of the repairs, court cost, and interest from 2/6/2025!! They never should of ripped this chic off. DO NOT PLAY WITH MY FAMILY, OR MY MONEY!! YOU WILL LOOSE!!

Buying from here was a very fast and easy process everything was as promised and the machines work…read moreGreat!

Kenzie was phenomenal! Very knowledgeable and able to answer all my questions. She's a pro at…read morelocating exactly what you're looking for on the showcase floor.

DO NOT BUY HERE!!! I HAD TO REPORT THIS COMPANY TO THE ATTORNEY GENERAL DUE TO SHADY BUSINESS…read morePRACTICES AND TONY IN APPLIANCES SELLING APPLIANCES PROMISING REBATES BUT NOT PAYING ATTENTION! I CALLED MANY TIMES FOR HIM TO FIX IT AND GOT THE ATTORNEY GENERAL INVOLVED AFTER OPERATIONS MANAGER (SARAH) LEFT ME HANGING AFTER I REPORTED TONY FOR BEING SHADY. Spent a lot of money at this store in multiple departments. In furniture, Carrie Roth is amazing... the rest of the departments are a mess. Appliances, obviously Tony makes huge mistakes and then says he'll fix them and ignores you. I called Operations Manager about Dylan (store manager I believe) laughing and being dismissive when I had concerns and complaints with Justin in mattress sales. They got details wrong for delivery, because they did not listen and Justin did not know how to manage customers and passed us onto Dylan, causing confusion. I wouldn't risk it guys, these guys are scammers and shady. Why did Sarah say she was going to handle everything and then drops the ball and miraculously when I get the Attorney General involved now it's being solved. That tells you all you need to know! Dylan just called now (like I haven't been waiting months) and I called back and said "I'm sure you're calling because you received a call from the Attorney General." They confirmed, so shady! If you were a business with integrity I would not have to file a complaint with the Attorney General.

My 15-year-old Hoover vacuum had a bad switch, so I choose Baer's to replace the part. I'm so glad…read moreI went there! He not only replaced the switch at a reasonable price, but also changed a hidden filter and cleaned the rollers at no extra charge. He also pointed out what I need to watch for over the next few years to maintain the longevity of my vacuum. All this in just three days! My vacuum runs like new. Give this guy a try!

From the owner: Baer's Sweeper Sales & Service Provides New & Used Vacuum Cleaners, Vacuum Parts & Supplies and…read moreVacuum Repair to the Hamilton, OH Area.

The worst experience I have ever had using a company I trusted 19 years ago. From the beginning a…read moreyear and 1/2 ago nothing but disappointment after disappointment. Waited for an entire kitchen of appliances for over 2-6 months. Now on my 3rd microwave. No customer service ot follow through. Beware go somewhere else.

Extremely disappointing experience after spending over $31,000 on high-end appliances…read more We purchased a Thermador built-in refrigerator and a Wolf speed oven from Custom Distributors. Both units were defective from day one -- the refrigerator's ice maker overflows and jams the freezer drawer, and the oven doesn't work at all. Instead of taking ownership and helping to resolve the issue through the manufacturer, Custom Distributors pushed us back and forth between Thermador, Wolf, and a third-party repair company. For a brand-new, premium purchase, that's completely unacceptable. What's worse, I later learned that the refrigerator defect was already known before delivery, and newer production runs had been fixed -- yet no one disclosed this to us or attempted to address it beforehand. I've given them multiple opportunities to make this right, but they've chosen to deflect rather than resolve the problem. Buyers beware -- if you have an issue after purchase, you'll be on your own.

Very responsive and get you what you need !Got a wash and a dryer from them glad I found them when…read moreI did

Don't bother with this place. It uses an automated answering system. If you're not in their service…read morearea it will cut you off. I was looking for appliance parts before the Fourth of July and needed an icemaker for my moms fridge. I was checking to see if they had parts but since they didn't answer I will never know. Guess we'll order online and my nephew can replace it for them. I wonder how big their service area actually is since we we were less than 30 miles away?

We attended a Kids Workshop here with a group. The staff working the event were so kind and great…read morewith the kids! The set up was really great - they had multiple "tables" arranged up and down an aisle with trash buckets available at each. A table next to the staff's offered all of the supplies needed - tools, full paint selection, and the like for kids to get what they wanted/needed to complete their projects. The store appeared to cover all of the usual Home Depot areas one would expect - lumber, paint, tools, appliances, etc. They have a large parking lot available.

Patti in the Bath Dept was amazing! She was knowledgeable and took the time to help me out. Best…read morecustomer service ever!

These guys are pros…read more I went in looking for a specific part for a DIY repair job. I described the part I need and before I could give them the part number, the guy was nodding and heading to the back room. He came out with exactly what I was looking for. The price was in line with what I'd seen online, and I left happy. I'll be back (hopefully not for a while - it IS a parts and repair place, after all).

Man brought my computer back from the dead. He also Called my phone letting me know the earliest…read moretime I could come pick it up. Great customer service