Been doing to this office since I was 7. I am 39 now. Always been good to me. Dr. Kascius was a saint! I will miss him!

Very nice and clean office from the outside to the inside. I liked the summer time decorations and the upbeat music. Everyone was very nice and friendly and professional. I was greeted with a smile and helped right away. The process they have is very time efficient. They had my form filled out so I just had to sign and the short time I waited I was able to pick out my 2 pairs of glasses. The Dr gave me a thorough examination and explained what is going on with my eyes and my allergies and I was good to go. Looking forward to getting my 2 new pairs of specs in 7 days. My only regret is that it took me so many years to go but I will definitely be there every year from now on. read more

Always satisfied and I will never go any where else !!!! Dr Suthar took dr Kascius place and he is Amazing !!! God Bless and Rest In Peace Dr Kascius read more

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Great service all the ladies in the front desk are great. Office manager Arcelia is just awesome. read more

I've been a patient at Kascius Eyecare for over twenty years. Dr Kascius was the best! But he lives on with a successful business and family he built over a lifetime and every patient is also treated as family. With the original staff still there to assist you and a great optometrist on site, I will not go anywhere else! read more

I have be coming here since I was a little boy, Dr Kascius was the only eye doctor I've ever had.... I have always been treated great here left happy and seeing better. Dr. Kascius had a gift to deal with people and was a great doctor. He advised me on my Lasik surgery and I can't say any bad about him. Today I found out Dr Kascius died in March, I am lost for words, I want in expecting to see him and have him tell me about his car or his past trip. It's be. Over 20 years here and I'm going to miss him. The staff here is great to, Dr Kascius team is awesome! read more

what a great and fun doctor. My wife and I were very pleased and cant wait to come back.

Since my last review was back in 2012, I thought it was time to update. I have to start off by saying, I've never been seen by the Dr. - my only experience with this office has been with the staff. I have been coming here for over 6-7 years now! Not much has changed since I first started coming here - Celia is still the main optician, and there a some other ladies there who make up the office staff. They're very knowledgable about the product, they're patient, and they're there to help. I still pick out a few pairs of glasses and ask them for their opinion! The last pair I got were picked by Maria. They're a very nice pair of Dior's of which I get complimented all the time, even after a year of purchasing them. They have a lot of variety of glasses and sunglasses: cheap, mid-range, and very high-end stuff. I usually ask to order from catalogs and they have no problem ordering them for me. They still accept a lot of insurances, and they'll work with you if you can't afford the pair you want on the spot. They do take the time to work with you and/or your insurance. As for the bad reviews of this place, I understand. This office is VERY VERY VERY busy, and it's always full when I go to purchase anything. That's the downside of having a very friendly, caring doctor and place that accepts any insurance (sigh). Also FYI, you will see some ratchet-ass people here. And yet, the staff keeps their cool (I don't know how) - they're kind of my heroes. I have seen some ridiculous behavior by some customers, but I always have a good laugh. Bless these ladies. Lastly, they're one of the only places that carry my preferred brand of contacts, so that's another thing. They never make a face or sayno when you ask for a certain brand or something specific. They're happy to help! read more

This place is horrible even when you have a appointment you still wait a hour !!!!!!!whats the point of making a month in advance appointment if they don't see you right away !!!top it off this place is sooooo dirty!!!!!After I get my prescription I will definitely be looking for a new eye doctor place.....I hope they read Yelp reviews this place is just a hot mess!!!!!!!!!!! read more

Ronald A Kascius, OD - Wait half a hour to be seen even when you have a appointment ridiculous!!!!!! - Optometrists Near Me - San Bernardino, California

Dr. Kascius has been my choice for over 20 years now and I cannot say enough good things about him. Dr. Kascius has always gone out of his was in helping me whenever I needed it. He takes care of his clients, each and every one of them, like they are the most important person on the planet. I mean, just- I gotta take my hat off for that! Unlike other doctors in this field, Dr. Kascius listens. That's rare these days! The staff aren't all that friendly - although they may be doing their jobs, they need some SERIOUS help with customer service. That's important one would think in order to get the 5 star review....They make those whose insurance is Medi-Cal feel somehow beneath them. They act like just because you are on medi-cal you can't afford or deserve any of the good frames. I would have never make any negative marks against Dr. Kascius - but to be completely honest in my review- they (staff) need to be trained better in customer service. They also need to realize that customers are going there because of the DOCTOR, not because of them. And if he wasn't there, the store would fail miserably. I went in once when they didn't have any customers there and they two females I did see were like "what do you want" type of attitude. Including rolling their eyes when asked a question. Sorry but that just ain't cool. read more

Have been going to Dr. Kascius for a few years and have always been happy with their service and prices. Unfortunately, as a Loma Linda University employee, our insurance will no longer cover us for charges here due to "billing irregularities". Just got a letter yesterday, and this change is effective immediately. Guess I now have to go back to Lenscrafters... not happy read more

AVOID at all cost! In 2012 my parents took me to get a pair of glasses at that point I was 17 a minor. My parents agreed to take them out in credit. 4 years later I get a call from a collections agency. My parents did not pay the glasses. These people decided to stick me with the bill without my consent or any agreement as ruin my credit by age 18. Not one call or email (because I dint agree to it they dint have any of my info) in 4 years. I call to ask why they said I signed a contract (no I din't) so fraud and forgery is their game. read more

Definitely my favorite optometry office. They have a wide selection, & I always pick up the cutest frames here. I also have a VERY high and complicated prescription, and this is the only place that always gets it right! Their lenses are always great quality, & and their staff is awesome. I recommend this place to everyone read more

Let me start off by saying that the optometrist himself is rather friendly (when and if you ever get seen). I have been coming to this place for the past two years and I will never be coming back again....let me explain why. My appointment time was set for 6:00 pm. This is one of the few places that have "after hour" appointment times so this is one of the primary reasons as to why I selected this place to have my vision checked. I had to reserve this time a month and half in advance because this place is usually busy. When I first made the appointment I explained that it would be imperative that I be seen at my appointment time and I reiterated that when they called the day before to remind me of my scheduled visit. I explained to the lady that I have a prior commitment that I could not miss (engagement dinner) and they assured me that I would be seen at my scheduled time. I knew that they were not going to be able to get me seen at my 6:00 time but I allowed for a 30 minutes variance for that..... I checked in to the office at exactly 6:00pm. The ladies did not acknowledge me as I was at the counter (granted they looked busy, however they could have at least made a verbal acknowledgement of my arrival). I said "hello Ladies" to their reply of "hello" where no one even raised up their eyes or even diverted from their original plan of action. At 6:21 pm (yes 21 minutes later) one of the ladies called me to the counter and asked that I quickly do a "Pre-Test" exam to determine if there was a change in my vision. This test took less than 2 minutes. Once complete I went to sit down again. At 6:45 I still had no update from the staff as to when I would be seen. I asked them to check the coverage of my insurance just to let them know I was still waiting. At 6:55 I told them that I could no longer wait and that we make appointments for a reason. I stated that I understand that offices get busy and appointments get pushed back but the level of customer service needs to make the person waiting feel as if they made the right decision to wait. the ladies had the attitude as if they could care less....Granted I understand that being this late in the day that people get tired and the people they encounter throughout the day could have had an effect on them but that does not give them the right to act in a matter as if you as a customer do not matter.... This place needs to realize that we do not have to select this place for our insurance as there are several other options out there and they need to treat each person as important customers. I would never ever recommend this place to anyone ever again and I strongly advise the next person to seek a different place to utilize your vision insurance. You will thank yourself that you did read more

We all like the Dr. he's always nice and pleasant. BUT, seeing as I need glasses for myself as well as 3 out of 4 kids, I go here because the union covers almost everything. Getting an apt within 2 months is super rare and good luck with walk in. We went at 10 am for a walk in visit. I was prepared to wait, that's fine. But by 1:30 we still hadnt been seen, updated or anything. I didn't send the kids to school. We drove out there on my last $20 to spare on gas, and never got to see him. At that point I had to leave because I live in Corona( this is important). I had to get my other kid from school and I thought for sure at least one of us could have been seen. Wrong. They apologized left and right, offered discounts and whatever. I made appointments for a month out. Well I went today for my 3:30 appointments and guess what? Not open. Gated up with a sign saying "no doctor". I get emergencies happen and you can't always be there for you patients, but do you know what this office could have saved me if they had JUST CALLED ME? The gas for 31 miles there and 31 miles back. The hour and a half I sat in a car on the 91 Friday freeway traffic, BOTH WAYS, and the two emergency bathroom stops, because kids. Never mind the rush and panic I had just trying to get off work and all the way out there on time. And still my son. who needs to be seen the most, hasn't had an exam. His teacher has been telling me about how he can't even copy the words from the board and that he failed his vision test. I've been trying to get in this office for almost 2 months. Ridiculous. I am prepared to bite the bullet and pay for the whole thing out of pocket. Just so my kid can see at school. Because this office sucks. What's the point of taking all my info, phone number, email and address, if your not going to let me know that you cancelled my appointments?! Last time with you guys. read more

Dr. K is a joy BUT his staff are very rude and do not honor appointment times! Also You will pay higher priced here despite them giving you a "DEAL" I have been a customer for almost 15 years here. I recently went in and Celia offered me six contacts for $107 (3 for the right eye & 3for the left). I didn't remember the prices being so high so I figured they were fair so I didn't question it. I went to pick up my contact and they were just six individual contacts in a PLASTIC SANDWICH BAGGIE! They had hand written in marker "L" or "R". Clearly they had just taken individual contacts from out of a full set box. Anyone who orders contacts knows that they will receive their contacts in a SEALED BOX for consumer protection to verify and with the prescription on the outside! 2 months later I went to Costco to just browse and see their prices. Costco offered me the same brand with the specifications I needed, 2 full boxes (6 for the right & 6for the left) FOR ONLY 66$!!!! I WILL NEVER PAY THE RIDICULOUS PRICES HERE AGAIN! Thank you Costco you have my business forever! The two stars are because Dr.K is such a nice man too bad his staff costs his customers. read more

The Dr. Is very friendly, but the wait time is ridiculous! 35+ minutes to see the Dr even if you have an appointment and over an hour if you don't! read more

They deserve no stars, long story short don't trust them with your insurance as far as charges, I will not be going back to this place ever!!!! Let's just say what they did to me is pretty much fraud they lead me to believe that I wouldn't be using my insurance and that I was better off paying out of pocket, but they still billed my insurance anyways, the kicker is that my prescription is wrong and the contact lens that I got are horrible and have to replace them often.....I would not recommend this place to my worst enemy!!! read more

I have been going to this optometrist since I was 11-years old (I'll be 35 this year) and now bring my husband and kids. Are they always busy with long wait times? Yes. Do you get what you pay for? Yes. Is it worth it? Absolutely. Like with anything worthwhile, you have to plan your day around this but to get the treatment you deserve with people who have been with Dr. Kascius since I can remember, you have to be able to take the good with the bad. Everyone is super friendly and helpful, I would definitely advise that you make an appointment (although sometimes that doesn't always help, my daughter waited over an hour after her appointment time), but we love Dr. Kascius and wouldn't see anyone else! The fact of the matter is there is ONE optometrist running the entire business, so unfortunately it means he works non-stop (although he does like to talk and be friendly with his patients...not a bad thing if you ask me) so that he can even see the amount of people that come in each day. It's not always perfect and I have shown up during office hours to pick up glasses only to find them closed; but again, he is a ONE MAN SHOW and deserves the credit for being able to maintain this as long as he has. read more

I have been coming here for years with my family reason being they are great with my insurance. Dr. Kascius is always upbeat and friendly the staff is ok. But the reason I gave the three stars is the wait time is outrageous. You basically spend your whole day here, no exaggerating. So if you don't have anything else to do then this location should be fine for you. read more

Let me start by saying that I was referred to this office by 2 people who had positive experiences here. I will also say that I had a good interaction with Dr. Kascius, he's a very friendly guy, and I appreciate that he even comes in on minor holidays (which is the only time I can get away from work to get my eyes checked etc.). So why the 2-start rating? Although the staff is indeed very friendly (which is why they get any stars), their customer service is lacking. I ordered a pair of nonprescription sunglasses in October. After I hadn't heard from them after a month, I called them and was asked to hold for a minute. I was on hold for 15 minutes, wondering if they forgot about me. I called back, they said the glasses were on backorder and they would put the order in again. That was fine, and they said they would call me back in a week or two when they arrive. Three months later and it's January, still no word from them. I call in and tell them the issue, so they ask me to "please hold a minute." I was on hold for 1 hour, no exaggeration. They completely forgot about me. I had to call back and speak to another girl (the first staff had apparently moved on to helping another customer), but still no glasses. Seems strange that they couldn't get nonprescription sunglasses in from a reputable company (Serengeti), makes me wonder if they even followed through with re-ordering them in the first place. Anyway, in my opinion a friendly staff is great but ultimately you want to interact with a competent staff. I'll be going elsewhere. read more

Dr Kascius is a caring and dedicated professional who enjoys his practice. His staff have always been kind to my husband and I. They just refreshed the office with new flooring- so it is very attractive. They dispense quickly the prescription glasses or contacts recommended. Waits can be long but making appointments in advance reduces the wait! read more

My whole family uses this optometry and we all have been going here for years. Jeanine and the rest of the staff are amazing and always take their time with us. read more

Ronald A Kascius, OD - Optometrists Near Me - San Bernardino, California

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I love these guys! The staff & doctor are amazing. With my old insurance, I didn't have to pay a cent for my copay, 2 pairs of glasses or my contact lenses. So I splurged and bought the staff a thank you box of chocolates. I don't have a single complaint about this office. I'm just hoping they accept Medi-Cal because I no longer have my great health insurance coverage and I'd hate to have to find another doctor. read more

i had a 2pm appointment i arrived at 2 pm exactly checked in and was told too wait outside waited for 15 min before i was moved into lobby then i proceeded too wait another 30 min before i was finally asked too fill out my insurance information and they told me it will still be another 45 min . point of booking appointments is too be seen at time scheduled not a hour and a half later read more

First time I go to this office for an eye exam and for glasses, the Dr. Was super nice and staff very friendly and professional, they have a variety of glasses good brands and reasonable price, I will highly recommend this office to anybody. read more

The Place is AWESOME, the Doctor is very personable and friendly, as well as the staff, who is a reflection of the Doctor. PEOPLE ARE RIGHT ABOUT THE WAITING, BUT! HELLO!!! there is only one doctor, and the place is always packed because the service and selection is on point! I give it the highest rating also because they make payment accommodations, they work with your budget, they also help customers who may just want frames, or prescriptions without the hassle, and if you need contacts or have issues with them, they have no problem with making custom packs, or adjustments if necessary! (Besides the whole waiting thing, which might I add "is out of their control" I can say as a customer of over 8 years, the place is awesome!!!! read more

This is place where you can find formal suit with low price, owner discounts price with high quality. Boss will find any size that fits for you by ordering more fittable suit. He also repairs length of pants and waist to make it fit perfectly for you. Do not waste of time looking for place to buy suits. This is place where you can get High quality and Fair price for customers!! read more

Brought my 8 year old daughter here for the first time because, we suspected she was having seeing. She was very nervous about her exam Jeanine and Dr. Kascius were very patient and put her mind at ease. She loves her new glasses. Thank you all so much!!! read more

Went in for eye exam and the Dr was really good with answering all the questions I had. Kat Celia and Jeanine were also very helpful up front and with helping with choosing new frames. I highly recommend coming here. Great staff and frames to choose from. read more

I have been going to dr. Cassius for the last 15 years in that time I've seen a drastic improvement in my vision he is one of the first eye doctors to ever put me in blended lenses they were kind of hard to get used to but now I see better than ever his staff is top notch also very friendly and as for Dr Cassius he is also very friendly and a real perfectionist when it comes to my eyes thank you Dr Cassius read more

HORRIBLE EXPERIENCE! Long story short, staff ate incompetent, dr takes FOREVER, the guy they outsourced that works at "the lab" transported my $200 Oakley's on the top of his head to his "lab" and brought them back on the back collar of his shirt... Totally unprofessional! I confronted him about it and told him he should carry peoples glasses in a case, not on his sweaty head or shirt... After he was done he motioned for me to come outside (which I obliged) where he got in my face and tried threatening me telling me "watch who you talk to, I don't work here" and that he'd beat my ass... Inside the security guard comes in and asks if everything is ok, I say "it's fine just being threatened by the employees who work here"... All the girls start shouting "he doesn't work for us" in which i replied "you paid him to come Fox my glasses, he works at the lab you send our glasses to, he works for you"... Would rather get my prostate checked by Andre The Giant wearing a mesh glove than walk into that office again... UFCW should second guess these "professionals" read more

I went in everyone was very helpful and kind. No wait line what so ever!! Spent at least 30-40 minutes in there and most of the time was just picking out my glasses. Highly recommend them! read more

Dr. Is very cheerful and outgoing but the staff is rather rude! Don't expect to be greeted when waking in. They are in their own world. The service moves at a glacier pace! Appointments are available but are about two months in advance. They take walk ins but also seems as though they over book people. I made an appointment for 3pm on a Friday, showed up 10mins early and I was NOT seen until about 5pm. Ridiculous! If you do not have an appointment expect to wait literally ALL DAY. I've showed up before without an appointment, first thing when they open, and had had to wait 5hrs to be seen! Once I get new insurance I will be going elsewhere! read more

Let's start by saying that I am giving this place no stars but for some reason I can't do it. I really hate to think about the experiences again so I'll be brief. A friend at work told me to bypass and another friend who was listening said the same. I'm a little slow though. I have a family of 4 and the very first day that we all got glasses, they overcharged me on the out of pocket, I checked them, and they kept getting confused even when I was viewing my benefits and reading them to them. Got the overcharge back after it finally sunk in. Then my wife ordered another pair next year, they got them wrong. Then my next pair, they got them wrong or gave the wrong info to the lab. The third time I ordered they got the same glasses wrong 3 times and took a while between changes. Each visit and phone call took patience because they're slooow AND incompetent. Go and visit so you can experience it first hand. Everyone looks normal, but I guarantee you will have some kind of mistake, overcharge, or at least a long wait. It's too bad that this local place can't be used because of its terrible service. read more

I can bet you that if you're reading the bad reviews about this place, all those people that left them are lazy and impatient. I don't know what they are taking about, this place is still my favorite. Dr. K, Celia, and Kat and the rest of the staff are all so professional. Every time I come in looking for a new pair of glasses, they have what I'm looking for. The prices are very reasonable and better than most places. Trust me take the time to read the positive reviews about this place, I bet the ones that left negative ones were actually having a bad day that day. The staff helped me pick out some new Gucci frames that got me feeling some type of way!! Much love and respect to everyone here. read more

No problem with the service or the glasses themselves. Sometimes the wait can be long even with an appointment. But I enjoy sharing old retail clerks stories and talking music with Dr.Kascius. What I found a bit curious, however, is that after spending $280 (plus what UFCW covers) they have the nerve to charge $2 for cleaning cloths?? We, of course, declined. read more

Let me start off by saying, I've never ever had the urge to review a location so bad until now. Let me just state as well that I am not an actual patient of Doc since I have no Ins., but my parents have been for as long as I can remember. I don't like to admit, but I'm in my late 20's. I came to this office a couple days ago with my parents since it was my day off, and my mom wanted to go shopping for christmas while waiting for her appointment. Yes, I thought her comment was odd too, but she explained to me that whenever she gets her eyes checked by Dr. Kascius without an appointment, theres a looooong wait, usually. I told her why didn't she just make an actual appointment then, but of course human nature tends to make us procrastinate and she waits last min before her ins. expires by the end of the month. We arrived there around 9:40 on a Wed morning and there was already people outside. By the time they opened at 10 the line from inside went all the way to the door! It was crazy how an eye doc can be soo packed! We were called up about 15 min after signing in due to the girls' working with the first patients signed in. After the whole check-in process with my parents, I was curious about all the cases filled with frames. I have never seen so much selection in a small office! I've never needed glasses, but I've browsed at local places up the hill for shades, but none of them had this much! It was a little overwhelming I'll admit, but its great to know we definitely have options! The place was crowded with people so instead of bumping into some by the cases I just sat down and waited with my parents. This is when I really got to observe the place. This is the main reason for my review........ I just want to congratulate the staff of women who work for the Doc because I can see they work their behinds off! I do believe they are a tiny bit under staffed, due to them running around trying to deal with multiple things at once. I saw one of the girls call a patient to the front, then telling her to she'll call her back up and turned around I'm guessing to get something for that person. But on the way, the phone rings and the others were occupied so she answers the phone and talks for under a minute, then continues towards the back, but on her way, it rings again! It was a bit comical to see her expression because I can tell she didn't expect that to happen, but she answers the phone again but at a different desk towards the back. After a minute, she hangs up and disappears to the back room, I assume to finally get what she needed for the patient she originally called. After coming to the front she is then asked by a separate person for some keys to look at glasses. She asked what case and she would be right there. She finally called the original patient back up and took care of something for her on the side where I learned is some 'Pre-test' my mom calls it. I was just astounded that all happened within the span of helping ONE patient! I don't want to get into all the things I saw, but being that we waited in the waiting room itself for a total of 3 hours(!) - 2 when we first came, and 1 when we got back from lunch and a little shopping - I did see a lot. I was talking to my mom and she told me how amazing the girls were at the office, very helpful and knew just what looked great on her. My dads were just reading so he would just pick something the ins covered which still looked nice on him. It upset me that some people these days just don't have no patience whatsoever! A lady kept interrupting any worker she saw to open a case when she didn't open her eyes to notice they were still helping other patients! I heard one of the girls say she was the last walk-in and she had an estimated wait of 4 hours if she didn't mind. She said no because she waited until last minute, but it just amazed me at how she was acting like she was the only patient there. By the time the Doc called my parents back, I went with them since I didn't trust myself from not getting mad a certain people's behavior. As he examined my parents, I could see why the wait was a while but why my parents always came back. The Doc is one the most entertaining/interesting/helpful professionals I've come across, did not make us feel like a number! Made it worth the day spent. After, one of the girls helped my mom since I didn't know what was what, but was very helpful and explained all the eye stuff she needed and her options. Definitely give the girls here a round of applause for handling the place well! I took a few cards to give out to people I know up the hill that need glasses. I've already recommended some people, but warned them to make an appointment to be safer. read more

I have been going to dr Ronald A. Kascius since 2010 and never thought twice about the service he was providing. However on September 25, 2014 I was seen and given a new prescription for both glasses and contacts. After a 5 hour wait when I was finishing my appointment I asked if I could have my prescription written out for me, I was informed that it would be provided for an extra cost of 30$. I declined to pay because it just wasn't worth the hassle. I picked up my new glasses the following Thursday. Upon trying them on I noticed my vision was still very blurry, possibly worse than before. I called the doctors office back to let them know I was having problems and that I felt it necessary to be reexamined. I came back in on Wednesday October 9 for my follow up exam. The doctor asked me what was wrong and I explained that I was still having a hard time seeing. He told me he would take a second look and give me a more thorough exam because I have special eyes. I asked him why I wasn't given the "more thorough" exam the first time but he never answered. He the proceeded to tell me that he was unable to give me a clear 20/20 prescription, in fact since I started seeing him in 2010 he was never able to achieve one. I felt defrauded by this information, why didn't he inform me of this before so that I might seek another optometrist or eye care provided better equipped to handle my specific case? he also failed to inform me that I have a reductive amblyopia in my right eye and a high degree of astigmatism with reduced vision in my left eye. Even if these are not life threatening problems I feel as a doctor it is his duty to inform me of these types of anomalies in my eyes. His staff was a huge displeasure to work with and acted in a very unprofessional manner in regards to my case. I was also disturbed to find out that by law once I asked him to provide me with my written prescription he is obligated to provided me with it. Instead he tried to make more money off of me. I am extremely disturbed by his office's action and i feel this type of service should be reported so that others are not provided with same poor service that i received. read more

I went in today sense wen. Are walk in sense when u call u can't get appointment for like months. I show up at 10:30 after they do what they need to do they told me it'd going to be 2 hour wait well no problem. They said they would call my cell when I was next. OK so I went shopping and then took my daughter to Chuck cheese. It was over 2 hours went back to see where I was at the lady told me I had 6 people ahead of me it would be another 2 hours OK fine so I went shopping again called again after another 2 hours and got told now I have 9 people ahead of me wth??? How does it go from 6 to 9 well they said cause people with appointments came so I got push back more... wow I been here sense 10:30 it's now 5 and I still couldn't be seen. And they close at 6 how will they see me if they close in one hour and there's 9 people ahead of me. It use to be so easy to get in to see the Dr but now it seems like u can't get In to see him and my inc. Will only let me go to him. I'm not to happy with them anymore. Such a headache read more