Stay away from Escape Mgt. Minnesota/Florida. Make sure you read all the one stars on this company before booking with them. They take your money and have zero professionalism. The unit we rented was dirty and very outdated, nothing like the pictures. They do not return phone calls and lie to you IF they call you back at all. There are law suits against them. DO not be fooled. read more

We rented a unit in booking.com. We drove 15 hours for our vacation to find out our unit was occupied. Booking.com reached out to tell us to contact escape property and I have been on hold for 2 hours. I am traveling with my daughters and it is now dark we do not have accommodations and it's 90 degrees. Good job Escape !!! read more

We used them for Management on our condo in South Carolina. They do not pay you what you are owed, do not return phone calls, emails and lie to you when you finally get them to pick up the phone. Do not trust them. They have lawsuits against them for fraud. read more

!-YOU WILL BE LEFT STRANDED!!! NOT REIMBURSED. WITH SUPPORT HANGING UP ON YOU.-! !!!DONT WASTE YOUR TIME ON THIS HORRIBLE PLACE!!! Let me tell you, I NEVER review anything, even if it's pretty bad, but this was a disgusting experience. I had THE WORST EXPERIENCE. I reserved a place for my family on the 6th. I get to the exact location and housing air bnb location and it is OCCUPIED BY PEOPLE. We call support and wait for about an hour. We were told after 30 minutes if management doesn't call us back they will get us into another place for free. However they did not call us back for 2 hours. THEREFORE WE CALLED BACK, one of the representatives laughed at us and hung up, another one hung up, and the last one was no help. Telling us WE CANT TALK TO MANAGEMENT. Me and my family, which consisted of 2 young girls were left stranded, without reimbursement, and alone. NONE OF OUR FAULTS. We prepared ahead of time, months in advance. I will never EVER go back to Booking.com. Horrible service, nasty and disrespectful representatives, and useless support. We spent over 8 hours trying to figure out the problem that WASNT CAUSED BY US. We left repeated voice calls to support, to be waiting for over an hour or two each time a call was made. Me and my family were forced to find housing somewhere else with very little money left, almost leaving us to live on the damn streets. We were supposed to stay a week in a TRIP PLANNED AND PAID FOR MONTHS IN ADVANCE. Don't waste your time or money here. It is a joke of an establishment. They will not only fuck up your entire trip, but leave you with a sour taste in your mouth. THEY DID ABSOLUTELY NOTHING TO ASSIST US. It's honestly pathetic a company of such a size REFUSES to help out us. We were supposed to be in a small air bnb. Not some huge lavish one. I DONT RECOMMEND THIS AT ALL. Absolute shit show, waste of time, and money. read more

I do not recommend!! They are thieves! Did not pay us for our property rented. We're out $5500!

I would give them ZERO stars if I could. I booked a rental through a third party app in June (with free cancellation up to May 2024) and I canceled in August. I still (January 22,2024) haven't received my booking refund. I am currently looking into pursuing legal action. I would stay far far away from this company. They are little more than thieves. read more

THEY ARE THIEVES! Been waiting for my refund since THEY canceled my reservation because I wouldn't pay more money. Waiting since November 7th (its December 5th and still no refund). They are scammers who steal your money. They owe me over $1200. Looks like I'm going to have to file a lawsuit to get satisfaction. read more

Same as others, I used their company for a rental. They have yet to pay me back my 500. I am at this time seeking legal consult to take them to court. Stay away from these horrible business shamsters. read more

Like Donna, everything was okay until now when I'm trying to get my $500 deposit back and they aren't returning it. At first, Tasha who I was communicating with said through paypal and after apparently the funds wouldn't release she mailed a check. After being hopeful and waiting 3 weeks I asked her again and she said she sent it and asked for my paypal again... I even sent a paypal money request and she is now reading my texts but not responding. It's all very shady, I wouldn't book with them! read more

Mr. Allman, the property manager, handled my condo rental property for a year. All was good. When the tenants moved out August 1, 2020, he assured me that he would have unit rented by September 1. That day came and went...no tenants. Repairs needed to be done due to damages caused by former tenants. Mr. Allman kept assuring me this would be done...not so. He gave specific dates for carpet cleaning and other repairs, which were total lies. I mailed a demand letter specifying my concerns. He replied that he would post money to my account. That remains to be seen. He finally informed me that his company will no longer handle long-term rentals. Why didn't he tell me that 3 months ago? Be very careful about choosing this man to handle property for you. Not reliable read more

STAY AWAY FROM ESCAPE VACATIONS and any of their units!!! We rented a condo in Grand Cayman Resort from October 2022 - April 2023. First of all, we found the condo in a dusty and dirty condition, full of dirty fingertips all over the kitchen counters and what not. We also had some other issues and everything was reported to the management and we were told they will take care of it. The entrance doors were constantly broken, it took them weeks to fix it and multiple maintenance people to resolve the issue. The doors were only superficially fixed and the problem was coming back, and at the end of the lease they tried to blame us for braking the doors. The AC unit in the (entrance) bedroom was broken, we reported it multiple times, it was kinda fixed only in March, 2 weeks before our lease expired, when we didn't need it anymore. We left the apartment on April 1st and haven't heard from anyone about our departure, about closing of lease and especially about our deposit return. We decided to finally reach out to them on May 5th to check what is going on, only to get a super unprofessional email sent back to us which was saying that we didn't left the unit clean, they found the entrance doors broken and the living room tv was cracked. When we gave them proofs that unit was professionally cleaned and we showed them our reports about the entrance doors, they said ooh all that is good, we are going to charge you for the broken tv. I checked my pictures and videos from the condo, taken 9min before leaving the unit for good, and the tv in that unit was perfectly fine. We barely used because it had stupid channels on that no one watches. Now we are being accused that we broke the tv even though i have the proofs how we left it and they dont want to meet with me in person to discuss it, saying that my proof is not valid because its just a picture in the phone and we are the last ones who left the condo and the only ones who had the code to enter. So i am also being accused of entering the unit even though my lease expired? Our deposit was $1300 and they said they had to buy a new commercial tv that costed them $1200, so they will only return to us a $100. They are taking $1200 out of my pocket for a tv that we didn't brake!!! Be freaking careful with this company. I am going forward and they will be reported to police for this!!! I am a mother of 2 kids, and i gave birth to my second child on May 2nd and no one is going to steal money from my pocket when i can feed my kids with it!!! You messed with a wrong person and you are going to pay for your own tv!!! read more

Extremely dissatisfied,greedy company,money hungry and wanna charge you for everything,early check in it's extra,and they're charging me for damages that I did not caused during my stay,yet I did not get any type of reimbursement for items not working in their property that caused me money, also not enough parking in the property,no access to water park,have to clean before you leave,and to top it off they wrongfully charge you for damages. I been trying to contact them and no response to my email or calls,I stayed at sand dunes resort,take your money somewhere else read more

They manage our vacation rentals for us and they have given excellent service, treating our investments as their own and always being available to us if we need to contact them. I've had another property management company and Escape is far superior to any other company. Thanks for the excellent service you provide. read more

Wonderful Escape indeed!!! Very attentive, and responsive staff. Professionals have never felt more like family in my life!

This property management is the worst! Do not book here, I booked a room for $126.00 and when I hit submit I was charged a clean up fee of $175.00 I immediately tried to cancel and the property management doesn't want to refund money after only booking five minutes ago. I guess they are pressed for money. Please do not visit this location. read more

Everything was going well with the Property Manager (Paul - Owner) until it came time for him to refund my $500 security deposit. I have sent several text requesting my refund and I consistently receive a text reply that he has to check into it. Renters beware!! read more

I booked with them paid, money got taken out of my account instantly. I then called and was told they needed to check the room. Following a 30+ min wait i received another call saying they tried to close of that room due to the previous party deciding to extend. I was told the only option they have is to refund me and send me on my way. I am on a trip with my fellow Marines and we do not make much money so 900+ dollars missing puts us in not a comfortable position. It has been over a day and i have yet to receive even a confirmation email that my money will be returned. as well i am at their office as I'm writing this during their work hours and they are not even here or answering any of my many calls. I do not expect special treatment as i am in good health nor do I personally know these people. However as a human i believe we deserve basic customer service, loyalty, and honesty being that they currently have my money. Money that i have worked for like all they're other guests. Regardless how this turns out i don't not ever intend to trust my time or money to this business. read more