not customer service orientated. no panel information as to operation . i was helping some one who is older and was confused how to operate the Bosch system . Several phone calls alarm setting off they called the sheriff . It took a few minutes to convince the officers that we where not burglars. They did explain how to set the alarm to leave the house and re enter . However nothing about setting the alarm to stay at night. As a result the owner again set off the alarm . Escobar's offices close at 4:30 no one there to help. As a result the house alarm could not be set to protect the house over night . i would not recommend this company to any one. read more

This place is great.... I was given an opportunity and i took it. i put in good work hard solid work. But one thing i know for sure. They get the short end of the stick. The system they put in is from scratch. Ive worked for alot of companies since them. The misunderstanding is that other companies get there systems pre-programmed! Escobars' actually do it themselves. The system they install other techs will always say that they dislike it. They are not a lick them and stickm wireless company you get the alarm system that is actually a alarm system its not one that is keypad Programmed. They actually have knowledge from the secretary, the owner, the guy thats sweeping up a mess if he is working for Escobars' Security Plus you can ask them anything to do with your alarm system.....i Sincerely recommend the Escobar. Its a mom and pop shop. read more

At one time Escobar used to be one of the better security companies out there and Joe (the owner was great), however recently one of my keypads went bad and the other one was experiencing minor problems and this was after I spent approx. $600 to have them rewire my box. When I called for a service call to fix the keypads, they stated that the keypads were old and needed to be replaced at a cost of over $2200 !! At this point I thought enough is enough and I told Escobar that I would have to check around and see what else can be done because I was not willing to pay another $2200 plus. I ended up calling ADT because I got a flyer in the "Value Pack" envelope that comes in the junk mail. I called them and they not only replaced my keypads, rewired everything at the box, replaced the internal alarm and checked the entire system and charged me $99 ! A couple of months later my power went out and I got a error message on my keypad and they came out and not only fixed the problem, but they did not charge me a dime! Monthly monitoring is much less than Escobar too. read more

My home had been burglarized I was looking for a company who could install a system that my pets would not set off. I just wanted to feel safe in my home again. I had ADT , RFI, San Jose Alarm and Escobar Security come by my home to give me quotes. Joe Escobar came by to give me the original quote and guarantee his system would not be set off by my pets...no other company would guarantee this. I was very detailed with Joe Escobar the owner, about what I wanted and I also asked about having the system monitored now, and in the future and if I could get parts for the system If I discontinued with Escobar monitoring. Joe assured me they would provide me with parts whether they were monitor my system or not. They just wanted happy cutomers. Well...When they they finnally installed the system they attempted to hide a broken sensor, they broke my hot water line on my water heater, the broke my attic access panel and they used some kind of chemical to wash their hands over my lawn and killed a 3 foot section of my lawn. One guy talked all day while the other guy worked pretty hard..They left without completely finising my system or explaining how to use it. After a long and drawn out battle I was able to get Escobar to absorb some of the cost to fix all the things his installers broke and only because I had withheld some of the money otherwise he would never have accepted the responsibility even with photographed documentation ! It was very , very difficult to deal with this company and have my system completed and installed correctly. Now two years later the system has problems and he refuses to sell the parts to fix it unless I pay a monthly service charge. He gave me his cell number of 408-206-0545 but go ahead and try to reach him. These are some of the worst people I have ever dealt with and very unprofessional. After spending thousand of dollars my home is not secure. Good luck with Escobar... everything is peachy keen until they have their final check. Then its se ya and off to the next sucka... RFI has said they will come out and replace my keyfab and fix any problems with my system and I will not be subject to there monthly monitoring fee. read more

I have been with Escobar Security for almost three years. My alarm system was installed twelve years ago by AHM Security. In 2012 AHM divested its residential alarm business and monitoring to Bay Alarm Co. I did not want Bay Alarm servicing or monitoring my system, so I searched www.checkbook.org and found Escobar Security. I spoke with Joe Escobar and once I had obtained the programming password to my Bosch/Radionics alarm cabinet from AHM, Escobar re-programmed the monitoring phone number and we were in business. I have had a couple of service calls through no fault of Escobar, and Chance has provided excellent service and professionalism. When I have needed to speak with anyone at Escobar Security, they also are professional and thorough. Lastly, I like that I can pay for monitoring monthly or, at a modest discount, pay a year in advance. I highly recommend Escobar Security for your alarm/monitoring needs. read more

Got the security system installed with this company - the guys did a very thorough service. Company does not require years of monitoring service (only a year) like some of the other competitors. Prices were fairly decent. After a couple of months, one of the sensors gave a false alarm but a service guy came out to fix without hesitation. A year and half later, another sensor malfunction. They were going to charge pricey amount for a service call. Talked to Joe, the owner, and he was flexible, willing to negotiate & reduced the cost. It turned out that the transmitter at the faulted opening was bad & was replaced with a larger one. Only the service call was charged, nothing for the new transmitter. That was nice of them. :-) Just wished that the system was more user-friendly and have a log history. The user's guide, like any manual, is not all that clear. We figured out a lot of the features by experimentation and were not written in the user's guide. (i.e., by passing zone without having to enter several keys, not necessary to close exit door before setting the system so as to gain a few more seconds to exit) Guess there are different types of systems, you just have to ask what is available before you have them install one for you. read more

Wish my review could be better, especially since we have been customers of Joe Escobar for 20+ years. We recently had an issue with our alarm, the pad was old and needed to be replaced. Spoke with Ryan (who was great!), and he quoted a price of a little less than $1200 for replacement of our key pads, upgrade of the system, etc. Seemed fair, but when the written quote was sent over, it was double. Called them back, never got a sufficient reason as to the why, but then got the written quote which was still a bit more than the originally quoted price AND they were increasing our monthly monitoring by about 20%. Again, asked the reason and there really was not one. It felt as if we brought attention to ourselves through needing service, so they decided to review the account and up our monthly fees. I called three times in one week trying to speak to someone, and finally was able to speak with Mandy on my 4th call. Her customer service skills and simple courtesy leave a lot to be desired. I felt that we were not getting any reasonable answers, Mandy was a barrier to speaking to anyone else and I was overall just disappointed in the whole encounter. We ended up going with a different company for the upgrade to our system. I then had to call Escobar again to get reimbursement for the one year of monitoring that I had paid for in advance. Once again, it took 2 emails and 4 phone calls before I finally insisted on speaking with Joe. I guess I had hoped that since we had been customers for 20 years, he might have asked why we were cancelling our monitoring, if there was something he could do to help... but nope. He just referred me back to Amanda who he said would handle the reimbursement. Not surprising, no check arrived, I would call and they would say it had been sent. The check wouldn't arrive so I'd call back, and they would say that it was still on Joe's desk... Finally did receive the reimbursement almost a month after my first request. Pretty poor customer service, terrible follow up, and a general lack of interest in their existing customers. Maybe Joe is looking to retire, not sure. read more

This guys name was Jason from San Ramon. I have a shop with 6 cameras that were average at best. These guys came in , ran new (hidden wires) adjusted cameras, installed a couple upgrades and made my system awesome. They were professional and good with training. I would recomend and use them again. read more

I have been a customer of Escobars for about 25 years. Joe, the owner, sold me an alarm system for my dental office many years ago. I was so satisfied with the outcome that I also bought an alarm system for our home. He has been a pleasure to work with over all those years. Whenever we have a problem or issue, he solves it immediately. Last week he even provided a free service call and installed a free piece of equipment at our home since he thought it would help with our battery life. We live up in the mountains and periodically suffer from loss of power. I would recommend him very highly to anyone who needs an alarm system. read more

We were having problems with old our system. Through recommendations from a friend I called Escobar Security Plus. My husband spoke with Escobar and we decided to replace the batteries first. My husband went to his store to purchase the batteries and was told that the price of the batteries will apply to the cost in case someone had to come out to actually work on the system. The new batteries did not solve the problem so I called to have someone take a look at our system. I waited a week and did not get any reply so I called again and was able to speak with Escobar again. He said he was busy so he will have another person call me back to set up a time. That was a month ago and I have yet to hear from anyone. I am very disappointed that he did not come through with what he said. read more

We have a house that was built with a alarm system back in 1985. I've had Escobar's Security Plus service the alarm over the years--new keypads, back-up battery replacement, etc. They recently fixed a tricky problem--an unknown intermittent connection. I talked to Joe (he was in the neighborhood working on my neighbor's system--everyone uses him) and he said he'd send his technician, Chance, out to troubleshoot. (Chance must have the equivalent of a PhD in fixing antique systems!) No problem, he had it fixed in an hour. Very professional and courteous. I highly recommend this company. read more

I am not a client of Escobar Security, but my house alarm was causing me grief. When I called the company that installed the system they said since I was not paying them a monthly fee, they would not help. Well, I callled Escobar Security on a Sunday morning and immediately got a call back from George. George walked me through what I had to do, waited while I did it and made sure it worked. I am not client, he did not ask for payment and wouldn't even let me send a thank you gift. In my book, these guys are wonderful. They have restored my faith in house alarms and will surely get my business. read more