Will never return to this place and I'm sure this review won't do much to damage their reputation, but I figured I'd put out how I felt me and my son were treated and how awful I felt after leaving in case someone goes looking for reviews. Firstly, after arriving on time, I was not greeted by either front desk person in fact I was ignored. One I'll give the benefit of the doubt because she was dealing with another patient but the person next to her said nothing to me (At first, I thought it was because she couldn't see me but even after moving closer, she said nothing to me. Which normally id get over except for the fact that a lady walked in behind me and they asked her if she had an appointment and what her last name was and then continued to ignore me. Now the main reason I'll never return is the doctor. I took my son back and they were going to do the air test on his ears and asked me if he's ok with it. Now anyone that knows him knows he's not ok with anything touching his face hardly (he was in the NICU with cords all around his face for 42 days, so I don't blame him), weve been working in this in therapy and at home but it's still a work in progress. Now I don't really expect a doctor or nurses to know this off the bat (I do expect them to look at his records and see he's a premature, medically fragile, delayed child which well get to later) but I of course answered her that he wouldn't for the most part be ok with it. Now she was great she tried very hard to make my son relax with me but after seeing it wasn't going to work decided to skip the test to not make him even more upset before seeing the doctor, she was the only good portion of this visit. Afterward we were placed in an exam room, and I will say didn't have to wait very long for the nurse/doctor. A nurse entered and asked us a few questions and then told us to wait for the doctor. The doctor is my main issue, he came in asked me like 2 questions and then immediately told me to take my son on my lap and hold him. Didn't try and talk to him, didn't try and reassure him, didn't even really speak to him which I know isn't required by doctors, but it helps when you're dealing with scared kids. He told me to hold one arm across his body and one holding his head still which seems fine except as I stated my son hates his head being touched and as guessed freaked out. He's very strong for a 2 1/2-year-old and I have short arms and was worried my son was going to fall onto the floor. Not to mention his whole face was red at this point. What followed was a repeat of "you're not holding him hard enough, you need to hold him harder, no hold him this way, not this way, you need to hold his legs, no don't hold his legs just holds his arms and head, hold his head tighter" as I'm trying to make sure my screaming almost 3-year-old does not fall on the floor. At one point he told me that I was barely holding his head as I'm holding his head as hard as I'm willing to hold him without thinking I'm going to hurt him. Like sorry doc but I'm not going to hurt my child just so you can look in his ears. After him acting annoyed that I couldn't "hold him well enough", about 5 times, and my sons face is red and I'm 2 seconds from walking out the door he finally suggests we go to a different room with a chair he can lay down in and a nurse helping us. Why wasn't that a option sooner?? Why are we trying to scar my child for life about ear doctors? As we left the room, me trying to comfort my child, the nurse who asked me the questions, not the first one, from earlier passes us in the hallway to come help and says "I can't believe that sweet baby is acting like that"........Acting like what? A 2 1/2 yr. old that doesn't understand what you want from him and just knows people are holding him down. So, by then I was done with this place and couldn't wait to leave. He did much better lying down with help and they finally said he was all clear and we left. Some people may think I'm overreacting here, but I've seen good pediatric doctors, and this wasn't one of them. My son's pediatricians try to comfort him when he's upset and do a much better job at bedside manner than this doctor. I'm not saying he's not a good doctor, but he definitely won't touch my child again. He got so worked up and upset that we came home and he slept for 2 hours, he's had his ears looked at at his pediatrician's multiple times and never had a reaction like that so don't tell me how the doctor acts toward the child doesn't matter. read more