My mom is dying from Glioblastoma brain cancer-doctors dont know when she will go, but she wanted…read moreto do radiation and chemo. With her decline in physical and mental capabilities and being on Medicare, we admitted her to The Pines in Placerville. Overall, our experience with them has no complaints. Initially, she wasn't very happy to be there because of the differences compared to her private room at the hospital. However, I cannot fault The Pines for that, especially with how the staff treated her and our family. I have worked in a couple dozen nursing homes of various skill and funding levels; all over California and a few in Nevada. I knew what to expect from a place that we weren't paying thousands of dollars a month out of pocket for. I too, was nervous the first night she was transferred there. It can be loud; and there's alot of activity and my mom felt at times she wasn't receiving "service" as promptly as she would've liked. With that said, I very quickly began to know the staff personally and they were all friendly, professional and accommodating. It's very busy there-there is alot of residents and patients who were more worse off in ways than my mother and were far more demanding and not nice about it. The stress on the staff is alot. Yet, overall they handle it like pros. My mother was there just under two weeks before she unfortunately had to go back to the hospital and will probably not leave it alive. While she cannot personally express her feelings about The Pines, I spent everyday there, many times for most of the day and at all different times so I can speak from first hand experience: I know the reviews from others and the reputation this place has. The Director, Colby, you can tell is working very hard to turn that reputation around. The staff works very hard and I pray for their continued strength and determination in what they are doing because it is not an easy job and at times-maybe many times-seems thankless and unrewarding. Just know that for this family, you took an already difficult and emotional period of our lives and were able to ease this portion and truly give help when it was desperately needed. Special shout outs to Amy, Mikala, Colleen, Mai, Abraham, Maura, Michelle, Kelsey, Britni, Bill, Christina, Stephen, Samantha and so many more there that I can't remember your name or didn't catch it when we met: I truly thank you from the bottom of my heart for what you did for my mother. If she was capable of it, I know she would personally express how thankful and appreciative she was for your care, concern and dignity during this very difficult time of her life.

The person who works the front desk, an older woman, quite old in fact is pure poison to the…read morepublic. It appears that she is is insecure in her position. Very rude to the workers very rude to the patients. Not sure why they would have somebody like her there as anybody would get a bad impression just to meet her. As an aside, it appears that the activities Director is MIA most of the time and some of the patients are going without any activities sometimes for days. Do not believe the post on Facebook that that's just once in a while that they get it together, but they are definitely noncompliant with state laws. They need to replace individuals who do bad things and don't do their job.

Was the best choice for me as top rated in my area after knee replacement surgery in Jackson. Staff…read morewas fun to work with. Responding 5 minutes at longest. Physical therapy staff worked with me so I could function at home. Office staff was helpful and explained everything in English, not hospital talk. Ground beautiful and peaceful. Meals good and can be served in room or community room. I share my experience with anyone planning on choosing their services.

Nurses, nurse assistants, and others were so friendly and efficient. I felt well cared for during…read moremy long stay. I'd particularly like to thank Gilinda, PT; and Danielle Herries. Kelly, who was my primary OT was a favorite, as were Regina OT, and Jackie, the infection Control nurse. Meghanne,CNA was so friendly and helpful; always came by with a smile. Chavon, who got my medications released. Sophia, CNA, was always helpful, and Courtney, who did my home visit, and Jenn, the discharge nurse, thank you. Armand, who helped me shower, even stopped by once because he'd seen my call light on for a longer time than was usual. Don't want to forget Sean, who was finally able to get me some decent food! Once he got involved, I had something that was actually enjoyable to eat in every meal. Last, but not least, Robyn, DOR, was wonderfully helpful in answering my questions. I hope to never have the need to return, but am very grateful for the care I received During my stay.

I have visited this facility and it is full of professional friendly staff. Mr. Hawkins answered…read moreall my questions. The grounds are clean inside and out.

Horrible!! Below par senior care facility! The neglect is palpable! The ratio of nursing staff to…read morepatients is deplorable. Don't put your loved one's there!!

My father passed away and the whole staff, like 30 people just stood in a crowd and stared at our…read morefamily as we mourned and cried. Super weird, like twilight zone weird. The crowd of expressionless faces was definitely not appropriate in that situation. Also the ambulance said we should have called them sooner in a very stern tone to my frantic mother, As my father was dying. I appreciate the doctors and what they do for people, i mean no hate. But that was my experience and opinion.

I had a horrifying experience in April of 2024 here. I came for treatment for a neurological…read moredisorder that had become exacerbated, but was labeled psychotic, treated like I wasn't even a human being. I wasn't allowed to have visitors or make phone calls and there is no documentation in my records as to why my civil rights were revoked. It shouldn't matter if a person is truly psychotic or not, but staff here will treat you like a second-class citizen if they believe you are a psychiatric patient. Staff would not allow my husband to visit with me and they never even told me he showed up. I was devastated because I thought my husband had abandoned me when I was in a neurological crisis. When I requested my medical records, they were filled with errors, and they falsely documented that my husband agreed to transfer me to a psych ward. As if my husband doesn't know my medical history. He would never do that! Staff at Marshall documented that my rights to use the phone or have visitors were revoked. Whether you're on a 5150 hold or not, or a psychiatric patient or not, this is a violation of a person's Civil Rights and in violation of the Lanterman Petris Short Act ***(which BTW, the patient advocates and staff at Marshall told me they "never heard of the LPS Act", which is the law that governs 5150 Holds, and the law that California put into place in the 1960s TO END INDEFINITE HOSPITALIZATIONS AND CONSERVATORSHIPS and to make sure psychiatric patients did not have LESS RIGHTS THAN PRISONERS) My husband wrote Marshall a signed letter asking them to change the false documentation and false quotes they attributed to him in my records, but they wouldn't. El Dorado County Behavioral Health ended up correcting their false documentation in my records. But it wasn't without a fight, and it wasn't without severe damage to my marriage and my mental health. I even showed Marshall that El Dorado corrected my records. Filed 3 separate complaints about my medical records being erroneous and inaccurate, but they don't care. Now I have false diagnoses in my medical records, which are legal documents. In 2016, Marshall agreed to pay $5.5 million to settle allegations that it defrauded Medicare and Medi-Cal in billing. They were double-billing and practicing fraudulent documentation. Well, it seems that they are now trying to use psychiatric diagnostic codes in order to get reimbursed more money, since they can't get away with double-billing Medicare and Medi-Cal anymore. Psychiatric patients (and non-psychiatric patients) who are mistaken for substance abusers or psychiatric patients at Marshall are in real danger of losing their civil rights here and I don't say that lightly. I'm absolutely disgusted with this place and will never go there again. I was so upset about my experience at Marshall, I ended up creating an advanced directive just to have in writing that I am never to be brought to Marshall under any circumstances.

Staff at Elder Options, thank you for all the wonderful help you gave me and my mother. You were…read morealways kind, courteous, flexible, and understanding. Your advice was so helpful and kept me on the right tack.

Michelle Barkley and Elder Options have literally made miracles possible by lighting the way to a…read moresafe, wholesome & loving assisted living home for my mother. Michelle is an outstanding leader in advocacy for the elderly & has been supportive, resourceful & kind every step of the way. Her & her team have been one of the biggest blessings of my mother's life. We cannot thank you enough!

Alex is so great with my son. She is very engaging and gives us great tips on how to help build his…read morelanguage skills. I can't recommend her highly enough.

For a young child, the idea of speech therapy may seem unfamiliar, and a bit anxiety producing…read more Thus, It was wonderful to meet Alex, who has the talent and knowledge to make speech therapy fun for a child, thus increasing the child's desire to participate, and subsequently experience a sense of accomplishment. She is engaging, informative, and gives immediate feedback which leads to child success, and parent-child success. Thank you Alex!

This quite a wonderful company and really impressed us with their professionalism…read more met them at the Filipino fiesta fair and told all our friends about them and the services that they have. Especially how they can help veterans get their benefits and that they are starting a Alzheimer specialist program. As a nurse I highly recommend this service to anyone seeking great home care or even needs services to supplement the services they are currently receiving in their nursing home or assisted living facility.

We are happy with the service we are currently getting with Harmony Home Care. They are…read moreprofessional to deal with. Our caregiver Rhondalyn is the best. She's very sweet, helpful and workaholic. Highly recommended.

Was a good experience, did not give enough hrs. Had to leave fine other work. But everyone was very…read more nice.

Unreliable with time management and cooperation, nurses don't have supplies. I don't understand why…read morethey are still open to the business. Poor patients.

When my father went into hospice, I felt alone in his care. I had no idea what I was doing...I just…read moreknew I loved my father and wanted to be there for him in his time of need. When things got dire, I felt especially helpless. Elder Options provided us a team of care professionals who were kind, compassionate, and more importantly, fantastically skilled. Our in-home careworkers provided vital experienced help that gave our family piece of mind, knowing my father, our home, and our family were well cared for. I am forever grateful to everyone at Elder Options for the support and care during one of the most difficult times for our family. Thank you!

From the owner: Elder Options supports older adults, neurodiverse children & adults, and their families by creating…read morecare services that enable your loved one to experience A Life Lived Fully Every Day. We work with you to uniquely personalize the support you require now as health and situations change. Whether at home or in a care community, our care management, home care, respite and assisted living services are designed to ensure a safe, happy and fulfilling "every day." Elder Options understands our real business is people. Our clients' experiences have blessed us with the recognition that we are invested in the dignity of every person we serve. Serving the all of the Sacramento Region from Placerville, South Lake Tahoe, and Folsom.

My husband and I moved into Gold Country Retirement living community 2 months ago. The residents…read moreand staff have been very welcoming, helpful , and making us feel that neighbors become family and we are joining this journey to have the best life! Thank you thank you to Jill McDonald for her passion to help us find our forever home to age in place! Our little Jeanie in a bottle!

My mom has been here for two years and I've posted on yelp before about this place and they've…read moredeleted my posts. New owners purchased this back in March. They're closing the elevators down for seven weeks and expecting the elderly who are in wheelchairs and walkers to stay in their rooms and they will provide them food. It's an accident waiting to happen thank God I'm yanking my mother out. Yes it is for gold country senior living I think I know where my mother lives !!! Company is trying to say it's for some other business NO it's not it's yours !!!