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    Essence Autos

    1.0 (1 review)

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    1 year ago

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    Uptown Imports

    Uptown Imports

    3.1
    (15 reviews)

    I purchased a vehicle online from Uptown Imports after being assured by Angello that everything was…read morein good condition. However, upon receiving the car, I discovered multiple issues that were not disclosed prior to the sale. The audio system is defective, with severe distortion even at low volume. I specifically asked about the radio as it looked like it was post-factory installed. The vehicle came with only one key, which was in terrible condition (I'd rate it 7 out of 100). On top of that, the car was never detailed before it was shipped -- the interior was dirty, and the engine bay was filled with leaves and debris, which is shocking for a vehicle with only 38,000 miles. The doors had glue all over them as someone had taken them apart and tried to put them together. None of this was mentioned beforehand and the list can go on! I contacted Angello immediately to address these issues, but after multiple attempts, I've received no response except "I will forward your message to the director" I got a loan for the can and cannot register it in California because Uptown imports did not send the pink slip to the DMV or to the bank (as they are supposed to) Eventually they ended up sending it to me! (WHAT?) How are they in business of selling cars if they don't even know what to do with the pink slip?! This level of communication and customer service is completely unacceptable. If a business can't stand behind what it sells--or even respond after the sale--that speaks volumes. I've waited long enough for a resolution and am extremely disappointed in how this was handled. Buyers... beware!

    There is a great team at this dealership! I lost my car in May due to a hit and run driver. No one…read morewould help me get into a car. This dealership looked at my numbers and presented me with several options that I qualified for. I was in my new car in a matter of hours over two days. The SUV I'm in now is everything I could dream for in a replacement to my totaled car. I truly thank this company a lot for their help!

    Oasis Park & Sell

    Oasis Park & Sell

    3.1
    (28 reviews)

    I searched AutoTrader for a van in the West Houston area and found nothing that met my type and…read moreprice range but did find one at Oasis. Called Sal, he described the van to me and it was even better than he described. Turned out to be a small issue with the air conditioning and when I pointed this out he said it would be blowing cold when he delivered it to me. The van was delivered when and as promised and for a great price. Oasis Park & Sell will definitely be my first stop the next time I am car shopping

    8/14/25: I purchased a car from this dealership on May 24th,…read morepaying $8,700 in cash. Despite this, I didn't receive my tags, plates, or title until months later. When I called in June to inquire, I was met with rudeness and was told I had until July 23rd, but that date came and went with no resolution. I couldn't drive my car for weeks due to expired tags, and when I finally could, the battery--only a year old--was dead, costing me $132 to replace. AutoZone couldn't offer a free replacement. The dealership promised compensation but has yet to follow through. Overall, a very disappointing experience. UPDATE 8/27/25: Weeks later and still no compensation for all the trouble. No check or anything was ever sent. I genuinely tried to give this place a chance to redeem themselves, but again -- just more lies like always just to keep me quiet for a while. Very dishonest and unprofessional. One thing I can't stand is a liar. Just be honest, my lord! -Latesha!

    Nexcar

    Nexcar

    2.5
    (41 reviews)

    Amazing experience! This was my second purchase, and my salesman TEE was professional, helpful, and…read moremade the process super easy. 10/10 service -- I highly recommend him!

    Long story short: do not buy a car or have any work done by these people; NexCar can't even do an…read moreoil change right and will expect you to pay for it. I bought a car from NexCar in July 2025, and I just got around to changing the oil on it. I found that the technician at NexCar cross threaded the drain plug (this damages the oil pan, leads to oil leaks, and can put metal shavings in the oil), and I know NexCar did this because they change the oil on all their cars. To remedy their mistake, some gorilla put RTV silicone all around the plug and WAY over tightened it (this further damaged the pan and can put silicone in the oil). I immediately took pictures and videos of their horrible repair and got a repair quote from a local shop. I sent these to Beto, a service representative, and he took days to respond after repeated calls. Today, after the car has been waiting in a shop for three days, I called again just to be informed by the owner that the cars are sold "as is" and they won't pay for the repairs. If I bought the car from someone on Facebook, I would assume such risks. However, this was an established business with seemingly good reviews. NexCar strung me around for a week waiting an answer and repeatedly ignored my calls. What NexCar did was crooked, and businesses like them give used car dealers a bad reputation. If I could leave a 0 star review, I would.

    Essence Autos - usedcardealers - Updated July 2026

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