I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

I recently moved to Richmond & was immediately trying out places for massages. I loved my previous…read moremassage place & needed something accommodating for my chronic illnesses & with enough availability. I looooove Divine Spark!! Their prices have recently increased to $100+ for an hour session, but honestly, that's more than worth it. I have had nothing but wonderful experiences here & I'm so glad my chronic pain can be treated in my new city.

Awesome experience with Alpha! His magic hands will relax and unwind those tired, achy muscles…read moreall over. 10/10.

Kelly really did her thing. Affordable, chill vibes, and I walked out feeling brand new. Way better…read morethan the other spots fr.

From the owner: If you're looking for a top notch massage, without any reservations or membership fees, this is the…read moreplace for you!

This was one of the BEST massages I have ever gotten (and I've gotten quite a variety over the past…read more20 years or so). Definitely therapeutic and deep-tissue. "Anna" put her all into it!! There were a couple of times I could tell she got up on the table (kneeling?), for leverage. I received a full body massage, but the majority of the time was spent on my poor back (thankfully, bc I needed it). There were even hot stones towards the end and then a moist hot towel to get some of the oil off. Highly recommend; I'll definitely return.

Masseuses here will walk on your back. Noticed the ceiling rods in each room. They're really good…read moreat it if you are looking for more of a deep tissue. And if you can't take that much pressure they can do a nice gentle massage as well. I've come here so many times for years and always forget to have them punch my card for the eventual free/discount massage, but doesn't matter...they gave me a gift certificate for a free one for Christmas. They are very sweet ladies and always try to load me up with candy and water as I'm leaving (the candy for my kids). They take walk-ins, which I love as I have a crazy schedule with my kids and work and never know when I'll have time. And they're open until 10pm which is also amazing. I love getting a massage here. I've had massages at many different places: red door (before they closed at which I've had best and worst), a chiropractor masseur, massage envy (only dug into my shoulder blades lots of pain there). I prefer a little more pressure myself, but I don't like to be in pain. I like the tension release I get here.

Best massage of the year! Deep pressure, peaceful vibes, affordable, extremely professional. I have…read morefound my new local spot.

Sophie did an amazing job, best massage I've found in the area. Deep tissue was amazing, felt brand…read morenew after.

professional, friendly and reasonably priced. great experience with both staff members. highly…read morerecommend.

I'm an old man with stiff shoulders and neck. Nancy was able to massage away all the stiffness i…read morehad. I will be a regular customer from now on.

Sonya offers so many great services. But last week, I had the opportunity to experience an amazing…read moresession called Whiteboard Wellness Sessions. I didn't know what to expect, but when I tell you, it was just what I needed. Sometimes, we are dealing with so many feelings and emotions and no outlet; at times, we don't even realize that we are holding on to so much. It's hard to verbalize at times. Sonya, I can't thank you enough. You helped me open up my heart, mind, and soul. I can't wait for our next session.

Sonya is an amazing therapist! She offers so many services! Even you are in the Richmond area she…read moreis a must !!

Had a great massage from Liz today. She asked detailed questions at the beginning since it was my…read morefirst appointment with her and followed through during the massage with exactly what I needed. She used the type of pressure I wanted and has a really excellent technique overall. The hot stones and hot towels she used were just right. I felt great at the end of the massage and we had good follow up at the end of the appointment. Thank you Liz for making me feel more relaxed and making my day so much better.

I can't say enough good things about Indigo. The staff are very attentive and treat you like a VIP…read more I go to see Aaren for a lymphatic drainage + crown ceremony and it's, quite literally, the most PERFECT combo to leave you feeling zen. She is the BEST!!! I recommend this place hands down!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Went here for a massage a few weeks ago after finding a Groupon. When I arrived at my appt. I was…read morein desperate need of a massage. As I am currently training for the 10k in April so you know I was so stoked for a massage! I was super excited and looking forward to this massage all week! But I was a bit disappointed with the service. I know that some days can just be those terrible days where things are not going as planned and it just happened to be one of those days for this location as I came to my appt. I went during the afternoon time and didn't really see any other clients until I was done with my appt. Overall, the massage was good. I really liked the extensive work that was done and felt relaxed. But one thing that really bothered me was the unprofessional experience. Seemed like they were low staffed but no mention of it- although she did apologize once for picking up a phone call. She kept running out during the middle of the massage to take care of front desk items. I assume? And kept leaving the door wide open! I mean come on! I give this a low rating even though I enjoyed the massage because the experience was not relaxing at all.

I went there the day after a grueling 3 hour singles tennis match and my body was hurting all over…read more Eva did amazing massage after which I felt like completely refreshed and ready to go again. If you're looking for a great massage experience then this is the place to go.