Long read but worth your time!! My most recent visit (I've…read morebeen there 8 or 9 times) to Essential Family Vision was for an appointment with Dr. Eakin. Since I had been there before and had had good experiences, I was expecting this appointment to be the same level of care. I arrived a few minutes early and was finishing an ice cream cone (I had a MD appointment before this and needed something to tide me over), I checked in and had barely sat down and they were ready for me. She saw that I was finishing my cone and said go ahead and finish and she would see me when I'm ready. I tried to tell her that I didn't need to finish it, but she insisted that it was fine and again said "I will see you when you are ready, just come on in when you're done". I quickly finished and went to the appointed room. I apologized for keeping her waiting, told her why I came in with the cone and thanked her for her patience. My appointment began with the health history update and any questions or concerns I had for the Doctor. We then went to the exam room and did the preliminary screening. I was having a bit of trouble with it since I had the worst headache (close to migraine level), I apologized and we worked our way through the screening. We finished and I apologized again. She told me that it was not a problem and gave me her well wishes... All of this with a heartfelt smile and attitude!! Dr. Eakin came floating into the room and was just as happy and chipper as a lark. This is normal for her... her smile and upbeat attitude are contagious (Don't go see her if you don't like happy people... You know who you are!!). Dr. Eakin did my exam and was also very patient with me. She addressed my questions and concerns knowledgably and without having to reference back to my chart to answer them. With everything completed Dr. Eakin walked me to the lobby and introduced me to the girl who was going to help me with my glasses selection. Dr. Eakin also offered me her well wishes for the healing of my headache. The last and hardest step... picking out frames!! If you knew me, you would know that this is something that would aggravate even the calmest and nicest of people. You guessed it... no problems here. She helped me pick out some frames and even enlisted the help of one of the receptionists for a second opinion. Another excellent member of this great team. By this time I was feeling and apparently looking pretty rough. Glasses ordered, bill taken care of, I was ready to go but not before she gave me her well wishes and hoped that I would be able to get some rest. I walked out feeling miserable went home and headed for my bed. Not giving one thought about how my appointment went. It was just an eye exam after all. It wasn't until now that I realized what a great appointment I had. From start to finish everyone was so nice, cheerful and thoughtful. I have never been to an appointment that was so smoothly completed. I have worked in Dental offices for 30 years and know what it takes for a patient to have a great appointment. You have to have a great team. Dr. Eakin and Dr. Edwards have done exactly that at Essential Family Vision... They are an awesome team!! Sorry for being so long winded but I thought this needed to be shared...

There is no one with such a gentle spirit, a warm bedside manner and love for her chosen profession…read morein all of Optometry. Caring, compassionate, diligent, educational and friendly, Trixie takes the time to give individual care. She takes time to show her patience what is wrong, with her eye model, she gives them all the options and explains the details and the outcomes for each choice. She tells you the facts and show genuine interest and understanding with all of her patience.

I've been going to Wright Vision Care for 6 years now. They have an amazing selection for both…read moresunglasses and glasses. Their new location is awesome. The staff is always friendly and attentive!

My daughter and I went to the Prairie Lakes location yesterday as new patients. I had hoped that a…read morelocal optometrist would offer a better experience than the typical Luxotica owned chain stores but we had just a "Meh" experience. From the time I scheduled the appointment to the actual appointment there were several checks on insurance coverage and payment, but not one question why I am making the appointments. I do undertstand the need to get paid for service but this should have tipped me off that the business has more of a transactional focus than a care focus. My appointment was with Dr. Kovacs and she was very professional and pleasant. Thorough, not rushed and explained everything. I would recommend her. The reception and sales staff on the other hand couldn't seem to be bothered. I had better service at the DMV. Very cold and unpleasant. Frankly, I could not wait to leave even though ordering glasses and contact lenses online or at another store is an inconvenience. Perhaps its because its a realtively new location or just lack of training. I do prefer working with local businesses but this expereince was unfortunately dissapointing.

Dr Nelson is very thorough and personable. Does extra testing as needed. I am pretty bad vision,…read moreplus all eye parts getting older. Nice staff. Woman who helped me select frames is sweet but honest....thanks!

As a very proactive optometrist, you can immediately tell that Dr. Nelson is dedicated to making…read moresure that your eyes are healthy and that you are given all the information that you need to make the appropriate decisions about your care. It also helps that he's a super-friendly guy with a very easy going manner. And don't forget to take your fish oil and wear your sunglasses!

Love working with Dr. Jun and his team. Very happy with care and service. Highly recommend.read more

Efficient, on time, answering all questions, nice building, easy access, friendly staff. Large…read moreselection of glasses.

I would only get our families glasses here! My daughter broke her glasses and they replaced them…read moreat no charge! They fit them perfectly to her face and do adjustments or cleaning when needed!

I would give this place six stars if I could. I've been wearing glasses since 4th grade (contacts…read moresince 8th), and in that time I've purchased numerous frames. Some more flattering than others (giant pink frames in high school, cough cough). I've gone to DDD Optical for the last two frames. I went to the Park Street location about seven years ago and got some very nice dark-green cateyes (subtle cateyes, good for everyday). I finally got sick of them and got some lovely new frames (will try to attach a picture, can't guarantee anything). Between picking out the frames and then picking them up, I dealt with four different employees. All were really nice and super-easy to work with. They use trained optical technicians. You walk in, they take a couple of seconds to visualize your face shape (or something) and then grab a handful of frames that might work. You narrow it down until you find The Perfect Ones. It's all very cool. In my experience, they know what they are doing, and they genuinely care. They want you to like your glasses and look good in them almost as much as you do. I don't normally write such gushy reviews, but I think this place is tops. I guess the new thing is to buy cheap frames online, but I think glasses (especially if you wear them every single day) are worth more time and money than just uploading a picture of your face and sending it along.

Honestly I didn't think it was possible to have a 'fun' eye exam but this one was! Dr Sokol was…read moremore than just fantastic - super informative and actually listened to me. I was there for over an hour (last patient of the day) and we just went over things, tried on contacts, and to top it off she's really funny! The staff were super friendly and welcoming. And the store was so cute and elegant too! Go see Dr Sokol she's awesome!

I started with a bunch of eye exams before seeing Dr. Sokol and some of those exams were on a VR…read moreheadset, which was new for me. Dr. Sokol explained everything nicely during the exam, answered my many questions patiently and helped me pick the right contacts. For my questions about eye care, she didn't just tell me what to do, but answered in the context of how she takes care of her own eyes, which I really appreciated! The staff is also fantastic! They made the process of buying contacts so smooth and quick and helped me save money where possible. Look no further for all your eye needs - this place is it!

The Eye Clinic is consistently overbooked, causing them to 1) repeatedly cancel and reschedule…read moreappointments, and 2) long waits to see the doctor who is rushed and abrupt. The receptionist, (the plump blonde one) is rude and condescending. I was a doctor at UW Health for 20 years, and I never treated my patients this way. This was a problem when I was still in practice and it remains a problem. I even talked with the Chief of Ophthalmology about these problems 10 years ago and they're still not fixed.

I wish I could give them zero stars!!! This place sucks, they have an attitude, they do nothing for…read moreyou, and then they lie. A total waste of time, stay away. I'm not naming the Dr., I reported her to the UW. I recommend Dr. Patricia Sabb at Shorewood Hills, I had to see her later, and I had my eye problem resolved. Overcharges by the Deming Way Clinic, for nothing!!!

My daughter and I went to the Prairie Lakes location yesterday as new patients. I had hoped that a…read morelocal optometrist would offer a better experience than the typical Luxotica owned chain stores but we had just a "Meh" experience. From the time I scheduled the appointment to the actual appointment there were several checks on insurance coverage and payment, but not one question why I am making the appointments. I do undertstand the need to get paid for service but this should have tipped me off that the business has more of a transactional focus than a care focus. My appointment was with Dr. Kovacs and she was very professional and pleasant. Thorough, not rushed and explained everything. I would recommend her. The reception and sales staff on the other hand couldn't seem to be bothered. I had better service at the DMV. Very cold and unpleasant. Frankly, I could not wait to leave even though ordering glasses and contact lenses online or at another store is an inconvenience. Perhaps its because its a realtively new location or just lack of training. I do prefer working with local businesses but this expereince was unfortunately dissapointing.

Will never go back. The Male tech there was insulting rudee and unprofessional. I waited 30…read moreminutes and the chair I was in was filthy dirty. Also they are making senior patients ho to the Main street building, isn't that discrimination??? Got up and left