My daughter and I went to the Prairie Lakes location yesterday as new patients. I had hoped that a…read morelocal optometrist would offer a better experience than the typical Luxotica owned chain stores but we had just a "Meh" experience. From the time I scheduled the appointment to the actual appointment there were several checks on insurance coverage and payment, but not one question why I am making the appointments. I do undertstand the need to get paid for service but this should have tipped me off that the business has more of a transactional focus than a care focus. My appointment was with Dr. Kovacs and she was very professional and pleasant. Thorough, not rushed and explained everything. I would recommend her. The reception and sales staff on the other hand couldn't seem to be bothered. I had better service at the DMV. Very cold and unpleasant. Frankly, I could not wait to leave even though ordering glasses and contact lenses online or at another store is an inconvenience. Perhaps its because its a realtively new location or just lack of training. I do prefer working with local businesses but this expereince was unfortunately dissapointing.

My husband and I were looking for an optometrist in our new town because it's been a while since we…read morehad our eyes checked. I found Wright Vision Care online, looked at the reviews, and took a shot. So glad that I did! The staff is absolutely friendly and they are knowledgeable! They have an option for checking your eyes without dilation. They gave excellent recommendations for new glasses and even fixed problems with my then-current glasses, which I did not get from there. And they called a week after I picked up my new glasses to make sure everything was still working well. So glad that we are now patients of this terrific place!

Dr Nelson is very thorough and personable. Does extra testing as needed. I am pretty bad vision,…read moreplus all eye parts getting older. Nice staff. Woman who helped me select frames is sweet but honest....thanks!

As a very proactive optometrist, you can immediately tell that Dr. Nelson is dedicated to making…read moresure that your eyes are healthy and that you are given all the information that you need to make the appropriate decisions about your care. It also helps that he's a super-friendly guy with a very easy going manner. And don't forget to take your fish oil and wear your sunglasses!

I switched here after several years of not feeling great about the eye doctor that I was going to…read more Overall I feel like their staff are friendly and the service is good. I don't buy my contacts there because they're almost double the price of what I can buy them for at Costco. They will give you a printed prescription if you ask. My insurance now covers the $35 for the imaging of the back of my eye but even before it was covered it was well worth the $35 to not have half a day where I cannot see because I had my pupils dilated. I'm taking off a star because of a couple issues. I brought my glasses in to have the prescription read last year and it was never entered into my chart I was then told I would need to make an appointment to bring them in for a second time to have them read. It's really inconvenient to have to take off time from work for a mistake they made as they're not open on Saturdays. The second issue being that the eye doctor seemed really annoyed with me that I haven't gotten the new glasses she wants me to get. I have had the same glasses for about 10 years and don't feel I am having issues with seeing out of them--in fact I still wear them instead of my contacts if I am doing up close work like embroidery. When I asked if the new prescription was much different than the glasses I already have they were unable to tell me since they read and then didn't enter the prescription. They asked if I brought my glasses with me--why would I when I brought them last year? They also seemed annoyed that I am not wearing readers when I use the computer which I explained was because they give me a headache. I was told to use a lower power, which would only be available somewhere online, and should hold the lens up to light to see if they look distorted--hard to do when buying online. I decided not to explain that I had tried a couple different strengths and found they all gave me a headache. Just didn't sit super well with me to feel like I'm trying to explain I'm seeing well and I'm being told I just need to buy the new glasses and I have to wear readers. My parents had a similar feeling about their eye visits with the same eye doctor. I'll give them another shot but after that I'll ask to see someone else.

New to area- first time visit. The exam was top notch! All staff from the receptonist to the Dr…read more were professional friendly.I had a thorough eye exam, my questions all answered- all good I highly recommend!

I would only get our families glasses here! My daughter broke her glasses and they replaced them…read moreat no charge! They fit them perfectly to her face and do adjustments or cleaning when needed!

I would give this place six stars if I could. I've been wearing glasses since 4th grade (contacts…read moresince 8th), and in that time I've purchased numerous frames. Some more flattering than others (giant pink frames in high school, cough cough). I've gone to DDD Optical for the last two frames. I went to the Park Street location about seven years ago and got some very nice dark-green cateyes (subtle cateyes, good for everyday). I finally got sick of them and got some lovely new frames (will try to attach a picture, can't guarantee anything). Between picking out the frames and then picking them up, I dealt with four different employees. All were really nice and super-easy to work with. They use trained optical technicians. You walk in, they take a couple of seconds to visualize your face shape (or something) and then grab a handful of frames that might work. You narrow it down until you find The Perfect Ones. It's all very cool. In my experience, they know what they are doing, and they genuinely care. They want you to like your glasses and look good in them almost as much as you do. I don't normally write such gushy reviews, but I think this place is tops. I guess the new thing is to buy cheap frames online, but I think glasses (especially if you wear them every single day) are worth more time and money than just uploading a picture of your face and sending it along.

Honestly I didn't think it was possible to have a 'fun' eye exam but this one was! Dr Sokol was…read moremore than just fantastic - super informative and actually listened to me. I was there for over an hour (last patient of the day) and we just went over things, tried on contacts, and to top it off she's really funny! The staff were super friendly and welcoming. And the store was so cute and elegant too! Go see Dr Sokol she's awesome!

I started with a bunch of eye exams before seeing Dr. Sokol and some of those exams were on a VR…read moreheadset, which was new for me. Dr. Sokol explained everything nicely during the exam, answered my many questions patiently and helped me pick the right contacts. For my questions about eye care, she didn't just tell me what to do, but answered in the context of how she takes care of her own eyes, which I really appreciated! The staff is also fantastic! They made the process of buying contacts so smooth and quick and helped me save money where possible. Look no further for all your eye needs - this place is it!

The Eye Clinic is consistently overbooked, causing them to 1) repeatedly cancel and reschedule…read moreappointments, and 2) long waits to see the doctor who is rushed and abrupt. The receptionist, (the plump blonde one) is rude and condescending. I was a doctor at UW Health for 20 years, and I never treated my patients this way. This was a problem when I was still in practice and it remains a problem. I even talked with the Chief of Ophthalmology about these problems 10 years ago and they're still not fixed.

I wish I could give them zero stars!!! This place sucks, they have an attitude, they do nothing for…read moreyou, and then they lie. A total waste of time, stay away. I'm not naming the Dr., I reported her to the UW. I recommend Dr. Patricia Sabb at Shorewood Hills, I had to see her later, and I had my eye problem resolved. Overcharges by the Deming Way Clinic, for nothing!!!