We rent often and this location provides a consistent positive experience…read more A young, energetic, super customer-centric staff will go out of their way to please. Well done!

Had such a lovely trip, and rental experience during our Portland stay!!!! We had originally rented…read morewith Avis, and booked 3 weeks in advance, and they ended up overbooking and giving our rental away. And here comes Enterprise: professional, knowledgeable, and with inventory in stock. I want to give a huge shoutout to Jovanny. The guy has a great sense of style, is insanely professional, patient, kind, and knowledgeable. He also gave us a bunch of recommendations for food spots in the Portland area, which we tried and were super satisfied with!! He needs to either get promoted or handed a huge bonus for the top tier customer service he offered during our stay. And to the entire Enterprise team at the front office, thank you for being so kind and accommodating!!!! Will be renting from here from now on during our future trips to Portland. Thank you!

Much easier to use and more affordable service than Turo. It is super easy to use because you can…read morereserve and unlock a car within 15 minutes without interacting with the owner. Sometimes I do meet owners though, especially during drop off because they're waiting to use their car when I get back; the couple times this has happened it has been a friendly experience with them asking me if there's anything they can provide in the car that would have been useful on my trip. I have had a couple bad experiences. One time I tried to rent a Tesla Model 3, but it turned out the owner was driving it and hadn't blocked out the time on the app. So Getaround automatically assigned me a similar price vehicle nearby. I wanted to drive an electric car, but they assigned me a gas powered BMW M3. While a great car, it wasn't what I was looking for. So I cancelled the trip and they refunded me the full amount. I have had to call customer service five times in a decade of using this service, and they've always be stellar.

Best system out there, I rented vehicles and then hosted my Cars. Getaround customer service is…read morevery good their Communication is solid.

Rented a car from this Enterprise location via insurance. From the time the insurance company…read morebooked the rental until the time I returned it, everything went great! My reservation was booked. Received an email and phone call to confirm the details. Get to Caliber Collision and walked over. They didn't really have any cars, so I got a free upgrade to a much better vehicle. Returned the vehicle to Caliber while picking up my vehicle. That's it. The car I rented was clean and well maintained.

I had a wonderful experience renting from this location and speaking with two different workers…read more Both very friendly.

The guy that helped us was the best & so patient! I feel horrible I can't remember his name but he…read moretruly made the experience so lovely which I can't say I would've expected with a rental car. The whole staff seemed great. Would definitely recommend this location.

This location is the best! The employees here are consistently across the board, friendly and…read morehelpful. I even got upgraded from an economy car to a hybrid brand new minivan. It was fun to try this vehicle out and it had a great gas mileage. I ended up having to use the car for a few extra days and the process was so simple because every day they would send me a text message asking me if I wanted to modify my rental. It instantly calculated my new charges and I was set and I didn't have to worry about constantly changing the date of my return . It's nice to go to a place of business, where they actually want your business and you look forward to seeing them because they're so kind!

Great Rental, Rough Location, Not simple Car Returns…read more.. This location saved us from having the insane Oregon 40% rental car tax at the airport! So hurray! Pickup was ok, they make you go up into the ok'd parking garage and find the car though, kind of shady/dangerous area with homeless people living in tents and plywood over windows covered in graffiti. Drop off was a pain, construction crews had the road impeded, I had a baby with me so I needed to grab luggage and a child and trucking through a mystery parking garage in the hood didn't have a happy feeling to it. There was a woman with no tip on standing in the middle of the street making crazy faces at us. A man with his pants at his ankles staring at a tree. Homeless tents along the sidewalks to the garage. They let me drop it at the curb after voicing my concerns but didn't seem happy about it. All in all a better deal than the airport, but Portland needs to clean up its city!

They have the worst customer service. My friend lost his key and he had to call multiple time…read morebefore he got a hold of someone to talk to. On top of that the car that was supposed to come help him never showed up. He had to leave the car and we had to give him a ride to his hotel.

This location serves both Avis and Budget, I think its one and the same so im not sure why confuse…read morepeople with different portals. I go to the budget website and I always get the best deals here. Ive already rented twice. We dont have a car so when we run errands on weekends this is my go to place instead of spending money on uber. Yes the cars are not cleaned well,there were some oranges in the backseat when we got the car Yes there was a time when they didnt even write the license plate and parking location of the car in the cover sheet so I had to go find the car by the clicker Yes they tell you to park in the ground floor but its usually fully and they didnt tell me to go up up up up 11 floors as the other option. But The cars are nice The prices cant be beat The people are not bad in fact, I forgot stuff in the car and called them the next day and they called me back and found it They have after hours drop off So whats not to like? I call it a good value rental. Im one for value at all times.

I've rented from Avis for many years, but this last experience was disappointing. The word…read more"similar" in their car descriptions seems to be used very loosely. I reserved a Toyota Camry, but was given a Hyundai Santa Cruz mini pickup instead. To me, that's not even close to "similar." The Santa Cruz seats four but has a small, uncovered truck bed -- which meant all our luggage had to go inside the cab. That was inconvenient for several reasons: lack of security if we stopped anywhere, rain (which we knew was coming), and the risk of getting our bags dirty. If I wanted a small pickup, I would have reserved one. Ironically, I feel like if I had reserved a Santa Cruz, I probably would've ended up with a Camry! The rental agent seemed stressed and mentioned working long hours, so I didn't complain at the time. But since Avis asked for feedback, here it is -- I wasn't happy. After years of loyalty, I'll be looking at other rental options next time.

Mathew who worked the counter stayed 20 minutes after they were closed to assist me as my flight…read morewas late. He went above and beyond the call of duty. Otherwise I don't have a car. Thank you Mathew @ Hertz

I am a "Gold" member at Hertz and reserved an SUV at Hertz PDX Portland…read more On arrival all that was left to rent was 2 older sedans. I selected the Ford Fusion. We drove 75 miles to Cannon Beach when I noticed that the passenger rear tire was nearly bald. I did not want to drive far on this tire and contacted Hertz roadside service. They finally were able to help, but I had to drive a short distance to an auto shop in Seaside, OR where they provided a new tire. Hertz did reimburse me, but the experience was stressful. Hertz need to provide better auto service and maintenance. This was not acceptable.

This location was really fantastic, their practice is exactly how a rental car place should be run.read more

Shady business practices at this particular Enterprise location, use caution!…read more I rented a car from this location for one day. We did the usual walk around inspection but I didn't take any pictures and I wish I had. After driving for a bit, we noticed a tiny speck of a chip in the windshield. My girlfriend and I expressed our concern but didn't think much of it because it was so small. Now I usually use a credit card with rental insurance, but that card had recently been maxed out because I had to use it to book a last-minute trip to see my dying mom only a few weeks prior. Sure enough, a few hours after returning the car the next day, an employee called me, accusing me of damaging the windshield and just last week I received a bill for approximately $500. It was clearly not $500 worth of damage, let's be real. Needless to say I will never be renting from Enterprise, National Car Rental or Alamo ever again and will discourage anyone from renting with them. - former EnterprisePlus member

Everything with the rental car was smooth but I feel I need to post a WARNING for women:…read more This isn't the best area. They have a giant security robot that roams the block ( completely useless) and one security guard at the drive through ramp. My husband went down the steps into the parking garage to get the car and my daughter and I stayed with all of the luggage. The lobby began to fill up so to be polite my daughter and I headed out front with our luggage to wait and make space for the new people. We were approached by a homeless man that was completely out of his mind loaded. He tried to grab either me, my daughter, or my luggage. As he approached I blocked my daughter and belongings. He kept grabbing at us. He kept telling me " come with me now. Come now! I'll take you places. Girl you come with me" I asked him to leave and he wouldn't. This exchange seemed to go on forever. My daughter was terrified. I glanced at the big security guy and pleaded for help with my eyes. Unfortunately he looked at me and went down the ramp. A man suddenly came around the corner to get into Enterprise for his car he was renting and swooped in to save the day. He started shouting at the man " this is my family! Leave! Get out of here now!" That man was a hero and waited with my daughter and I until my husband came with the car. Ladies: DO NOT UNDER ANY CIRCUMSTANCES leave that lobby while you wait for your vehicle! That security guard will not help you..... he simply a decoration for the building!!!!!! That homeless man eyed us down until the second we turned the corner in our car. It was absolutely terrifying. So much so my daughter begged and pleaded to not return the car to this location and instead drive all the way home. So we paid the fee and drove home.

Props to the staff at Enterprise for a wonderful experience. I rented a car for almost 2 weeks and…read morenot only did I have a fabby car, I got quite a deal, too! Super easy to rent and return plus the staff were very helpful and kind. I highly recommend this location for a rental!