I would give 0 stars if I could. Absolutely horrible experience. I ordered chairs from Target and they used EFW as the shipping company. Original delivery date was supposed to be 8/9. They weren't delivered. When I checked the tracking, it showed that they arrived at the hub in the destination city on 8/5. It is now 8/17 and still no delivery. I have contacted them 3 times in the last 8 days. Each time I'm told it will be escalated, but there has still been no progress. I contacted them today and was told my shipment hasn't even been transferred to dispatch for delivery, and they can't tell me when it will be sent to dispatch, so they don't know when it will be delivered. My shipment has now been sitting on their dock, 30 minutes from my house, for 12 days. I asked if I could come pick it up and was told no. So I can't pick it up, but they can't tell me when it will be delivered? This is a service that I paid for!!! I also contacted Target and they weren't any help either. They just said they can cancel the order and issue a refund if I want. I don't want a refund, I want my order! This has been the worst customer service, most frustrating experience. Frankly it makes me not want to order from Target, or any other company that uses EFW, ever again. read more

Worst delivery company that I have ever had the displeasure of dealing with. I ordered a gazebo on May 20. On June 1st it arrived at the carrier facility which is 1 hour away from me. My first supposed arrival date was June 6th. I felt it should have been delivered on Monday the 3rd. Why the long wait since it was only 1 hour away. I received many calls, emails and texts with supposed delivery dates that never panned out, all of which required me to stay home all day so that i could sign for delivery. I have 4 tracking screenshots of 4 different dates. Walmart called them on the 7th to find out whats going on and was told it would be delivered on the 11th. Another lie, didn't come until 12th. That is 11 full days of sitting in their warehouse. This is inexcusable to me. Also it arrived in a damaged box and there are at least 7 different pieces with damage, some i unbent with pliers (which has weakened the metal), 2 large pieces the i cant really fix and will probably require caulking to prevent rain and bugs from entering. I would have returned it for refund if i didn't have such a miserable time getting it. I have never been so disgusted with a delivery company before. Walmart needs to stop using them!!! read more

Arranged pick up of build.com return for a 12-4pm pickup window. Called at 1pm to see if they had a idea of what time. They said they didn't know but it would be by 4pm. Called at 3:45pm. Placed on hold for 45 minutes. Hung up and called back. New person said they didn't have a driver in the area and they would have to rearrange a pick up time. Pretty close to the worst customer service I have ever experienced. read more

I'm a HUGE reviewer. Some of my reviews have 30 THOUSAND plus views online. The shipping company is called {EFW TRACK} ESTES FORWARDING WORLDWIDE! So I have been in contact with walmarts shipping company to schedhule a deliver date for my table. I was told via chat "this order does not require a signature,call or approval! First they said it's no signature required so it'll be set outside of my home. They wouldn't set a time but date says the 17th and mentioned it could come earlier. Delivery day is today I took off work and called for an exact time frame. I was told that the delivery company does not have my table.. on walmart online it says it's at the destination since the 7th today is the 17th. The guy mentioned that their just the shipping company then tells me that there was a misscommunication among them and there is no delivery date for me at this time! I told him that I called a week ago! And i'm sure it was him as he mentioned the same name and sounded the same. I took a day off work for nothing! My position doesn't allow me to just walk in and clock in at work! He was careless as can be! Gave me the "we will call you back" quote I told him I was told that a week ago when I called and nobody called. This is feeling like a scam especially if there's a restocking fee for something that hasn't "moved from the 7th" as the guy said. I"m beyond irritated! He basically told me take it up with walmart. I'm confused their the shippers! I'll report as fraud with my bank if its not delivered today! This company had tons of bad reviews online. read more

Worst delivery experience ever. Package was supposed to be delivered on Monday and 1 hour before the close of the delivery window they sent an email stating it wouldn't be delivered until Tuesday. I called Tuesday morning and spoke with a representative who assured me that she confirmed the delivery was on the truck and would be received by 2pm. I called on Tuesday and a new representative stated the delivery was never on the truck and would be delivered on Wednesday from 8am-6pm. Very unprofessional and unreliable. read more

I am normally very understanding as a customer in regards to issues, however, this has been horrible! This has been single handedly the worst experience I have every had in dealing with a shipping company, or any company for that matter. First, they required I make a delivery appointment, which I happily did through their online appointment maker. They did not show up during the time slot (Wednesday) and when I called asking what happened they simply said "sorry, it's just late, we don't have the order" They had zero other information to offer me. They did tell me someone would contact me to set up another delivery time when they did actually have my order. Well Monday and Tuesday of the next week came and went and I assumed because of the holiday season things were backed up, understandable. Today, Wednesday, a week after the originally scheduled appointment, I receive a phone call at noon telling me that the delivery person missed me and had already left. I was home, always am since we are in Covid times. They did not knock or anything. This "delivery" was not scheduled with me. They claimed they "reached out to me" by phone call when the driver did not make contact ten minutes before the current phone call to try to make the delivery. I checked my phone and it had literally been 5 minutes and they told me the driver was already on the freeway because we did not answer the phone call right away. Ridiculous. Absolutely ridiculous. I have now been on hold for 45 minutes to try to reschedule yet another delivery time since the "transfer to dispatch" was either dropped or they hung up on me. Honestly if any company I purchase from in the future uses this company's service I am cancelling my order. read more

I wish there was a negative number, this joke of a delivery company just ruined my sons Christmas. I ordered a bowling alley arcade game through Walmart and delivery would be Dec 6. No call , no show , and I took off work that day. Reschedule the following week, take off work again and again no call, no show. Call and get that answering machine that says you are 251 in line please continue to hold. After all day of calling I finally talk to a clueless customer service rep that basically said we are looking but we can't find the order. Someone will call you in the morning. Of course that never happened. It was confirmed to be at the EFW loading dock on Dec 4 , a 10 FOOT BOWLING ALLEY, how do you lose that. Now 1 week from Christmas and his biggest present is MIA. 3 weeks now and no clue what's happening. I will be calling Walmart for not only a full refund but I will make it clear that I will never buy another item from them again as long as this is their delivery service. Thanks for the wonderful customer service EFW. Reference #: 9978212 Shipment Progress Date Time Activity 11/27/2018 8:26 PM Picked Up at Origin 11/29/2018 11:51 PM Arrived at Origin City 11/30/2018 5:51 PM In Transit 12/3/2018 2:15 AM Arrived at Destination City 12/3/2018 11:40 AM Arrived at Delivery Terminal 12/6/2018 2:07 PM Appointment Set read more

If I could give a negative number I would, all the horrible reviews online about this company are absolutely true. It's so sad there are reviews on here from 2017 complaining about the same thing I experienced this week. It's 3 years later and they still have the same issues. Target should never use this company to handle their deliveries. They do not give you delivery updates, when they do decide to send an appointment time, they do not show up for the time they set. Then you have to call at least 3-5 times a day for days later to practically beg for some type of update. Yesterday 12/8 their excuse was the person in charge of my delivery was not at work because it was too early, I called back in the afternoon then they said the person was coming in later. Called target and they called them allegedly and they promised it would be delivered yesterday, still no delivery 12/9. It has been 3 days since the appointment delivery date and still no update from EFW or Target. I will be asking for a refund and never order from target again. read more

This company was supposed to pick up an elliptical trainer for return (Because Ryder Trucks broke it when they delivered it). EFW scheduled a pickup day with me, but failed to show up after I took the day off work to be home. They did nothing to contact me, and failed to answer my emails. I called their customer service after they did not arrive and the person there rescheduled the pickup for three days later. I sent three emails trying to confirm with them and got no response. I called EFW again the morning of the scheduled delivery day, to make sure they were actually coming, and was told the pickup was not scheduled. I have now missed two days of income because I canceled my revenue-generating appointments to be home for the pickup, and the supervisor at EFW had a bunch of excuses but finally admitted they had failed to schedule it altogether. I cannot believe they stay in business with this level of incompetence. I have wasted hours of my time and have lost income to stay home and wait for the pickup. read more

I came here to post a positive review to give some hope to anyone seeing all of the negative reviews.. I was terrified after seeing the other comments that my piece of furniture would either not arrive or would be in awful condition when it did, but I'm happy to say that was NOT the case! I called to schedule my delivery and requested they give me a courtesy call before arriving. The day of delivery I received a phone call that the driver was 35 minutes away from my house - perfectly in the window that I had scheduled it for. It seems as though I am a luckier customer, but it goes to say that not every experience is as bad as the 1 star that they have. read more

As stated by previous reviewers this is an unprofessional and unreliable company. I got e-mails confirming my delivery date and time. I was left a voicemail and called back, in which I was informed it was getting loaded onto a truck as we spoke and would be there on the confirmed date. Took time to stay home all day to receive the package and it didn't arrive. I called and they informed me it was not even on a truck yet but once again was told it was being put on a truck and would arrive two days later. Two days later I took the time to stay home all day to receive the package and shockingly(sarcasm) it didn't arrive. I was given the exact same excuse and was told it now wouldn't be delivered until after the weekend. I wont hold my breath. One star for having the same lies and excuses since their 2015 review that stated the exact same scenario. read more

This has got to be the worse service I've ever experienced from a delivery company. I got a ring at the doorbell and someone by the name of Donny was here to deliver my couches that I had purchased from Target.com. Without providing any type of delivery receipt or the name of his company, my two couches were dropped off in front of my garage. No good byes or no signing of paperwork. I had to chase them down just to get the receipt. read more