Nurse Laura severely harmed me overdosing me with allergy shots. Go see a real doctor not a nurse…read morewho plays doctor. I suffered for months and no one cared, especially not her. Run as fast as you can away from this horrible place.

Unprofessional billing department and whoever "helps" on the phone. They bill you even when you pay…read moreyour copay in office and can't give you a reason for charges.

BE ADVISED! In my opinion and based on my one-on-one experience with Dr. Jonathan Wiggenhorn below,…read morethis is the most BILLING THIRSTY and unprofessional $$$billing mill operation I've ever dealt with! I waited 1 hour to see him in a packed office and it got worse! He provides a Sinoplasty that is only up to 80% effective (VivAir procedure is 90% fyi) and has his office minions line you up for an appointment an then when you get to see him he comes in and says "how long have you been dealing with this?" No problem but the issues is he doesn't have time to answer questions and pushed me off to staff for pricing lol. He signed me up for 2 surgeries before showing me my CT results (which I had to request that he never provided) or giving me my CT results. Not time for questions. His staff must think that because you are over 50 they can double charge you which I had to get fixed. It was so obvious this is a money scheme for Dr. Wiggenhorn and perhaps to support his required lifestyle? it was disgusting. To the point that I had to get a second opinion! The feeling they are cranking people through his offices like a whirlwind with no professional regard for anything other than cranking the $$$ press. BE ON GUARD. The VivAir procedure that Dr Jonathan Wiggenhorn does NOT offer is a 90% success rate. YOU MIGHT GET A SECOND OPINION ALL! THIS PRACTICE IN MY EXPERIENCE IS A $$$$ MONEY PRINTING PRESS THAT I FELT IS MORE INTERESTED IN $$$$$ THAN IN YOUR BEST INTEREST.

I left an earlier review about my experience with Dr. Wiggenhorn, but I have since gotten…read moreadditional and relevant information to share. I also want to share some photos (so people know that I'm not just slandering him), one from my 3D scan. I got an OTO-Scope (a very small camera that I could use to see inside my nose). The resulting picture confirmed everything that I had shared about my sinus congestion with Dr. Wiggenhorn, but WORSE. I did not just have sinus congestion, but a nasal polyp--which blocks my breathing through my left nostril when it enlarges as I lay down to sleep. This will cause all air to pass through the right nostril, which will then overtax it. It will then inflame the inside mucus membranes, completing the night's sinus congestion until I cannot breathe through my nose. When I am in an upright position, much of the blood will drain from the polyp, alleviating most of the symptoms. I've attached the photo (a screen-grab from the 3D scan and of the polyp). Please forgive the grossness of the photo of the polyp. But when I saw it, I was left wondering-- How could an ENT medical doctor fail to identify such a large source of nasal congestion? Did the decongestant ASRC used before the exam shrink it to the point of being unidentifiable? Did he just not want to operate on the polyp, which needs to be surgically removed? Was he concentrating his practice on the low-risk, lucrative procedures that could easily be done by a general practitioner doctor (i.e., sinus infection [antibiotic] and allergy [antihistamine or steroid spray])? Last, I now have an appointment with another ENT to deal with this issue.

I wish I could give them more stars. Back on April 1st my son got hit in the nose playing baseball…read more Let me give a little bit more a FASTBALL that hit him square in the nose and forehead. I took him to the ER Phoenix Children's and was released because the bleeding stopped no cat scan or x-ray to see if any other damage was done. Horrible treatment in my option. I did ask about both and the doctor said he was just filling in to get paid so he does not know what he can do. The next day the school called because his bleeding started up again and could not be controlled. Tampons to the rescue. Which he had to get a pic for the 'gram. back the phoenix Children's ER. We were released when the bleeding stopped but this time a cat scan was done and again the doctors said they could do nothing this is Phoenix Children's ER in AVONDALE. we got home and at 1 am in the morning i wake up to my sons bed full of blood the bathroom floor covered he has been bleeding for about two hours. I call 911 on Goodyear Fire respond and transport him to Abreza ER. 9 hours later we get release with medical balloons in this nose to stop the bleeding keep in mind his nose was broken so the pressure was intense. To see your kid screaming in pain breaks my heart. pain medical and he can sleep. Friday morning comes early for me and i call his grandfather to come over and stay with him while I have an early morning delevery. Fast Forward to about 1PM and i get a call from my Mother in Law telling me she is going to sell her kidney to pay for a surgin to fix her grandsons nose. Ok that was crazy but she told me that Grandpa was taking my son to Arizona Breathe Free and that they would get him in but I had to get there for medical consent. I broke a couple of laws driving as fast as I could to this location. As I walked into the front office. The Doctor Gordon jumped up and said are you Dad I said yes. The next words are great let s go and called my son back. I stayed up front signing forms and getting all the paperwork finished 10 minutes later the Doc. comes up front and tells me that they are done. Doctor Gordon worked his magic in that short amount of time that 4 ER doctors could not. He took me back and explained everything to me what he did and what he was going to do on Tuesday when he can go in an operate to fix the broken nose. The Nurses and front office staff were Angels on earth. I know that this was a crazy case but if you are suffering any nose related problems. Call them you will not be disappointed.

I just had a procedure to correct my deviated septum. The…read morestaff is great, they put me at ease, I was a bit nervous! The office was immaculate and welcoming. The procedure itself went smoothly, and I am recovering quite nicely.

I've had a great experience with Arizona Asthma & Allergy Institute overall. Dr. Ching is…read moreincredibly thorough, takes the time to answer questions, and genuinely seems to care about her patients. I also really appreciate the staff who administer the allergy shots--they are always friendly, professional, and make the process quick and easy. My only frustration is with the billing process. The office requires payment upfront before insurance has fully processed the claim. I understand this is likely due to delays between insurance and the billing department, but it can be frustrating as a patient who consistently pays medical bills on time. For example, I'm still waiting for credits to be applied to my account while continuing to receive bills for serum charges. I would much prefer the option to keep a card on file and have charges processed after insurance has been billed and the patient responsibility is finalized. It's much easier to pay a balance owed than to wait for credits or refunds to be applied. Despite this concern, the quality of care from Dr. Ching and the clinical staff keeps me coming back.

The doctor and nursing staff were fantastic but I have had the worst experience since my…read moreappointment in August. First, I received a bill for $50 which I was told covered the allergy skin test I had received. I explained to the billing department that when I checked in for my appt, I was told that my co-pay covered the skin test (the receptionist specifically stated this). I never heard back so I assumed that phone call had taken care of everything. However, a couple months later, I received another bill for almost $300 and have been receiving monthly statements for this "balance." I will never visit this office again. They clearly do not have their act together and the right hand doesn't know what the left is doing. Now I have to take time out of the things I have going on to call and deal with something that is due to their incompetence, not mine. Insanely frustrating.

I needed to be seen by an ENT. I selected AZ Desert ENT after reading the reviews. I was going to…read morebe a new patient so I expected a little bit of a wait to get an appointment, so I was very pleased they had an opening the next day. From the minute I arrived until I left, the staff were helpful, knowledgeable and professional. Check-in was fast and easy. The medical assistant was friendly and efficient. Unfortunately I don't remember her name, please let her how much I appreciate her care. Stephanie Watson was amazing, she eased my concerns and was so gentle to my sore ear. Jacqueline McLeod! Wow! I needed to have a scope done (I hate those things!) She was so gentle and the procedure was quick. Less than 24 hours and I feel much better. I am so impressed with the care I got. I highly recommend this medical group.

They billed my Insurance $1078.26 for a nasal endoscopy that took 90 seconds. Twenty seconds for…read morethe spray to numb my nasal passage ten minutes of me sitting there waiting to get numb with nobody in the room and 90 seconds with the thing up my nose for a thousand dollars. Now I have a bill for $218.88. Where the hell is the doctors or anybody's responsibility to let us know that there will be a charge for all of these massive services when we are going through insurance company and think we have good insurance!? Thank you Blue cross blue shield and thank you, Arizona desert ear nose and throat- for nothing.

Dr. Mather's was great. Took the time to hear everything. Didn't rush. We will be back to see her!read more

They do a skin test, the guy tells me that it'll be itchy but that I can't touch it, until him and…read morethe doctor come in after 15 minutes. 30 minutes pass, and I'm laying on the bed with my back still out and only one of those napkins for a shirt, my back is itchy and irritated and i'm shivering at this point, because they have the air conditioner on. Meanwhile I'm hearing them talk outside the room about how to introduce yourself in Spanish. The physician comes in to check the reaction of my skin only for a minute and decides I am good on no seasonal allergies, as expected. I only wish if they were going to take longer that they would have checked in on me or mentioned something, because by the end of it I just wanted to cry and walk out. I have a physician check me for asthma before seeing the doctor, and as soon as she walks in, the first thing she tells me in the rudest tone is, "so you're the one with all the problems!" excuse me? "hello, good afternoon, how are you?" Not my favorite greeting, personally. She tells me to breathe so she can listen. Im breathing normal, maybe I'm a little nervous after our first interaction, im not quite sure what it was, but she again very rudely says, "uh, can you breathe right???" I waited for the doctor for more than 20 minutes and, then more than 20 minutes again when they went to get some paperwork so I could leave, and the paperwork didn't exactly come out with the right information either, (I had to call another day to ask about it, in which the operator herself was confused by what was put on there and why). Dr. Hsu was very relatable and kind, she's the type of person you'd wish was family. She seemed genuine. I also had another appointment to discuss the results of my labs. That appointment was with physician Kristi Hunter, 100% recommend her! She made everything so much more clear, got me the information on the conditions I have and had a servants heart, it was so heartwarming! She also gave me suggestions on how to deal with a severe reaction with simple and honest directions. If this rating were on her alone, I would give her 5 stars without a thought! The secretaries and the phone operators are also super sweet, and everyone does ask if you have questions many times throughout the visit or call, which is super thoughtful!

I've seen Dr. Taffet since I was a child and now as an adult I feel super confident in him and his…read moreoffice. I went in without a referral to see him for breathing issues and same day he was able to DX me and walk through my treatment plan. I am post op day 5 from my procedure and feeling better than I have in 20 yrs. The office staff was amazing and so understanding when scheduling this procedure. Highly recommend Dr. Taffet and his office.

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

Well living in Arizona can wreak havoc on our sinuses and immune system due to its rediculously dry…read moreair and high particulates in the air. If its not the 24/7 weeds blossoming due to the moderate temperatures, the fine desert talcum like dust can get into every opening of respiratory system. In summer dust storms stir up a host of allergens as well as fungal spores that cause illnesses like valley fever. As a business owner in AZ for 20yrs+ and diagnostics expert in many capacities I was at first skeptical that anyone could EVER relieve me of allergies. Dr. Justin Haggard PROVED ME WRONG!!! In March 2016 a senseless car crash was followed up by life-threatening internal bleeding. While in hospital I was given a medicine orally that even after release I was to continue using ,but figured out I was extremely allergic to it. I needed it to continue keeping me Alive! The allergy gave me neck & back pain, pounding, racing headache and a mild fever. After 1 Treatment at Allergyfreeaz my adverse reaction was GONE 100% . I even noticed my Life Long allergies to fresh fruits and vegetables was reduced by 90% as medication was an oral fluid. So my esophagus mouth etc were having this allergic reaction. 2 hrs after this treatment I was literally Cured and ate my first RAW AVOCADO EVER WITH 0 SYMPTOMS!!! Now after a year mild food allergies started appearing so got treated for the exact foods and no issues at all. I highly recommend this treatment @ $90 a session its Worth its Weight in GOLD. - Stan P. ( Phoenix)

Unfortunately I came to WVNC for the convenient location. I have been doing HRT for longer than Dr…read more Huynh has been out of medical school. I explained my history but it fell on deaf ears. All they are concerned with is lining their pockets! First visit $195, then $15 blood draw, then paying upfront for ordering of pellets of $122.54, then a follow up of $175.50 then finally the insertion of yet another $195!!! There were 2 other blood draws of $15 each. I had been paying $300 from a specialist up until just recently she raised her price to $350. And yes, that's pellets and insertion. I paid WVNC almost $800 to feel like shit!! Dr Huynh did not listen to me, she reduced the dosages to my detriment. Then, when it was time for next insertion, they want to do a follow up, then pay up front for the ordering of pellets, then another appointment for insertion. WTF!! But, then Dr. Huyhn tells me she thinks we need to wait because of my levels. Again, did not listen, I told her my history. Thank goodness I was able to get with my previous provider who knows what she is doing and I will be feeling better soon. My mistake for taking convenience over experience. Additionally, they push their supplements. Worst experience ever. I am too old to deal with incompetence and doctors who don't listen. If that is what you want then WVNC is the place. Think twice and real hard before going here; they don't listen, push crappy supplements and charge an exorbitant amount of money.

After having my first meet and greet appointment, that was complementary as I was leaving, I got an…read moreappointment for my look at treatments. They collected a $25 deposit. From what I understood it was for people that don't keep their appointments as in not show up. My appointment was on Monday. I canceled my appointment on Friday because my husband surprised me with a little road trip. Clearly more than 24 hours ahead of time I called to cancel my appointment. Asked for my deposit back and I was refused. The $25 is completely nonrefundable. If I were to make another appointment in the future, they would use that towards my appointment, but that is not what I wanted. I would've liked my money back and when I make another appointment for them to take another deposit that would've been fine. I will never walk foot back into that office because it's under principal at this point how dare they keep my money?