This place was so wonderful with my mom who was having issues with her hearing aids. The young lady…read morewho helped her cleaned her hearing aids and worked on her app so she could hear better. Unfortunately she has trouble with them on & off.

The nicest and most helpful office ever! My mom dropped her hearing aid and it was not working…read moreproperly. However she bought them while in another county so we were expecting to pay a hefty fee to fix them. Karisa who took our appointment called the hearing aid manufacturer and after some research, discovered that my mom's hearing aids were still under warranty under an international program. She sent them out to get fixed and it was all still under warranty so shipping and repair was all covered. I would definitely recomend this office. The staff seems to actually care about providing the best service and there is an actual on site doctor of audiology vs a tech which is what you might get at a big retail store.

I needed to be seen by an ENT. I selected AZ Desert ENT after reading the reviews. I was going to…read morebe a new patient so I expected a little bit of a wait to get an appointment, so I was very pleased they had an opening the next day. From the minute I arrived until I left, the staff were helpful, knowledgeable and professional. Check-in was fast and easy. The medical assistant was friendly and efficient. Unfortunately I don't remember her name, please let her how much I appreciate her care. Stephanie Watson was amazing, she eased my concerns and was so gentle to my sore ear. Jacqueline McLeod! Wow! I needed to have a scope done (I hate those things!) She was so gentle and the procedure was quick. Less than 24 hours and I feel much better. I am so impressed with the care I got. I highly recommend this medical group.

They billed my Insurance $1078.26 for a nasal endoscopy that took 90 seconds. Twenty seconds for…read morethe spray to numb my nasal passage ten minutes of me sitting there waiting to get numb with nobody in the room and 90 seconds with the thing up my nose for a thousand dollars. Now I have a bill for $218.88. Where the hell is the doctors or anybody's responsibility to let us know that there will be a charge for all of these massive services when we are going through insurance company and think we have good insurance!? Thank you Blue cross blue shield and thank you, Arizona desert ear nose and throat- for nothing.

I've seen Dr. Taffet since I was a child and now as an adult I feel super confident in him and his…read moreoffice. I went in without a referral to see him for breathing issues and same day he was able to DX me and walk through my treatment plan. I am post op day 5 from my procedure and feeling better than I have in 20 yrs. The office staff was amazing and so understanding when scheduling this procedure. Highly recommend Dr. Taffet and his office.

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

Every visit I make to Abbott Hearing Center has been fruitful. The staff is courteous (Rose always…read moregreets with a friendly, sincere smile) and always answers my questions, and work to improve my hearing situation. Antoine was especially attentive and fine-tuned my hearing aids even better. He skipped lunch to spend 90 minutes with me. I appreciate this office and highly recommend them.

Welcome Antoine. My service started with Cindy and now Antoine has replaced her. I think he will…read moredo a fine job and has so far! I love the way he educates you about your earring aids and hearing loss. Not only does he explain to me my condition and how much help he can give me but he also explains everything to your mate. Great service with friendly staff! Antoine is there Monday thru Friday.

They pay less and less, making life-saving procedures unaffordable. Worst customer service ever…read more Threatened to be thrown back in queque. Just horrible experiences with Cigna/Healthspring.

The staff are polite. The lobby, waiting areas clean and quiet. CIGNA is a SYSTEMS based care, not…read morea patient based care. That means, 100 different CIGNA persons (and probably China database readers) will know the color of your poop, your eating habits and your "picture"- I was told they will take a "picture" of me when I go in- I signed the first form you fill out upon using them *denying* permission for my picture- whatever that is! In all the years Ive used health insurance, NO one has ever demanded a picture. What are they going to do with my picture?? I went in for a very common yet annoying and painful complaint. Three months later, the complaint is still not addressed nor treated. They kept sending me to labs, labs labs- all for different organs etc, yet my initial complaint was not addressed. I do not believe their labs are correct- either that, or an incompetent person is reading them. I am about to visit another lab of my own, without using insurance, and see if the results are read differently- if so, there will be a call to CIGNA's legal department. I would not be surprised to hear if they are fighting several cases as I write.

Absolutely the worst. Do not do what I did and basically get swindled. Eight Thousand dollars and…read morethe right one never works, the left unit generates ear piercing feedback. They are so completely unreliable. If you have to travel like I do and attend meetings and training sessions, you're just going to end up embarrassed, when they just decide to stop working for reasons unknown. When you stop by the store, they put on a big show, but they never really explain any of the technical issues that could be occurring. They just hand you back the hearing aids, tell you to stop by in a few months. Unfortunately in about a weeks time the units have issues. It's just on going with these things. They told me at one point the units were collecting ear wax. I purchased the cleaning device for approximately two hundred dollars. No change, no help. I contacted the company, and their response was to send me a PDF user's manual that doesn't even address the issue of units that don't operate. The manual only addresses paring issues. So to anyone considering this product, I would have to strongly urge you to explore other options. I'm currently out of the country on business, and I have to stop by a local hearing center, and try to get fitted for something, because these things decided to stop working. This was an Eight Thousand dollar rip off. Don't end up like me.

I have used Miracle Ear for years. Can't say enough about the quality of help and service they…read moreprovide. Anytime I have had a question about h. aids or syncing, they have been very helpful. The staff of efficient and professional. In fact, when I couldn't sync to my TV, they actually came to my home to help. Jack M.

My wife was having so much trouble with her hearing. They tried to assist her but she just couldn't…read moreseem to figure it out. But they did try to help as well as she would allow.

Since I have 2 PhDs :-o (Personal Hearing Devices :-D ), I needed new ones after my original…read moreprovider closed up shop without notifying his customers :-( . Now, the cost of hearing aides are all over the map. While the style will affect the price greatly, I compared prices of a similar model at 5 different stores, and there was as much as a $4,000.00 difference in price for each :-o. And, since I was ticked off with the audiologist that I had used since 2001, I didn't want to have to drive all the way to Mesa anymore. So, after getting hearing test, Zack (unfortunately, he transferred to another store in another state) set me up with a great pair of aides at what I thought is a very reasonable price. Also, they provide the batteries at cost, which at present is $20.00 a box my other guy, was $30.00 a box plus $5 shipping). So, well worth the trip to go there. However, I can't give 'em five stars because other 9 to 4 operating hours Monday through Friday. And, I don't know if the new guy there does it, but one day a week, while the office was open, the audiologist was at another facility and you want.

While the front desk was good enough and the only reason for 2 stars, NP Erbes was a nightmare. She…read morehas terrible bedside manner, she's bossy and intrusive. I went in for one issue and she started to berate me about my hormones. I've seen my own hormone provider successfully for over 9 years and didn't come to this appointment for anything related to my hormones. I thought maybe she had a bad day, but my husband saw her on a different day and when he emerged from his appointment he said "I never want to see her again, that was horrible." Again, he went in for one issue and she decided to focus on his cholesterol at 161 which is not even high. But she began to scribble on her note pad to take fish oil, (he said, I took one this morning and her response was "you should have taken 2) flax seed and get a follow up appointment to have labs drawn again. My husband is 60 years old, 6'1, 195 pounds and 15% body fat, impeccable labs, great blood pressure and very low PSA lab because he takes HRT. I would caution anyone from choosing this provider if you don't like being talked down to, berated and intimidated. I have nothing positive to say except we will never be back in her office again.

Kristina D, DNP is great She responds intelligently &…read morequickly to any issues. THe front desk is also very responsive & professional. THe fact that you can get blood tests in the same office is great. I was referred by a friend and it was agreat referral! IMS is EXCELLENT!!

I wish I could give them more stars. Back on April 1st my son got hit in the nose playing baseball…read more Let me give a little bit more a FASTBALL that hit him square in the nose and forehead. I took him to the ER Phoenix Children's and was released because the bleeding stopped no cat scan or x-ray to see if any other damage was done. Horrible treatment in my option. I did ask about both and the doctor said he was just filling in to get paid so he does not know what he can do. The next day the school called because his bleeding started up again and could not be controlled. Tampons to the rescue. Which he had to get a pic for the 'gram. back the phoenix Children's ER. We were released when the bleeding stopped but this time a cat scan was done and again the doctors said they could do nothing this is Phoenix Children's ER in AVONDALE. we got home and at 1 am in the morning i wake up to my sons bed full of blood the bathroom floor covered he has been bleeding for about two hours. I call 911 on Goodyear Fire respond and transport him to Abreza ER. 9 hours later we get release with medical balloons in this nose to stop the bleeding keep in mind his nose was broken so the pressure was intense. To see your kid screaming in pain breaks my heart. pain medical and he can sleep. Friday morning comes early for me and i call his grandfather to come over and stay with him while I have an early morning delevery. Fast Forward to about 1PM and i get a call from my Mother in Law telling me she is going to sell her kidney to pay for a surgin to fix her grandsons nose. Ok that was crazy but she told me that Grandpa was taking my son to Arizona Breathe Free and that they would get him in but I had to get there for medical consent. I broke a couple of laws driving as fast as I could to this location. As I walked into the front office. The Doctor Gordon jumped up and said are you Dad I said yes. The next words are great let s go and called my son back. I stayed up front signing forms and getting all the paperwork finished 10 minutes later the Doc. comes up front and tells me that they are done. Doctor Gordon worked his magic in that short amount of time that 4 ER doctors could not. He took me back and explained everything to me what he did and what he was going to do on Tuesday when he can go in an operate to fix the broken nose. The Nurses and front office staff were Angels on earth. I know that this was a crazy case but if you are suffering any nose related problems. Call them you will not be disappointed.

Amazing experience! The team made me feel very comfortable and relaxed. I would highly recommend…read morethem for any ENT needs.