Heartland of Springfield is below average, very substandard. I found it unclean, unorganized and…read morestaff is quite inattentive (mostly stay at the front desk chatting and texting.) I would not I trust this underwhelming facility with a loved one. My family member was placed in Heartland of Springfield for a season of recovery after a severe neck injury (little to no mobility, non-self advocating). During the time at Heartland, my family member was neglected. Barely bathed, clothes and bedding were not washed or changed. They went many nights without sleep due to the constant banger of a roommate who had more mobility, fine motor skills and self-direction. My voice fell on deaf ears when I brought my concerns to facility administration, and the Director of Nursing. Unit Staff do not communicate, and are slow in response. The facility seems understaffed and in need of an audit or QA inspection. It's a shame to see human beings, who are not self-advocating, to be neglected for hours. Heartland these are still our mothers, fathers, sisters, brothers, aunts, uncles, sons, daughters, cousins and friends we love. Please do your job as a health care professional and start giving the care and attention our love ones deserve.

This is the most amazing to trust your love ones or needing some therapy after surgery..Loving and…read morecaring staff members.

Don't ever send your love ones here they will not check on your love ones my grandpa died there…read morethey claim that they check on your love ones but they don't so don't ever send your love ones there

They act like they don't have any jobs available and things keep popping up they are nice peopleread more

I saw Dr Khan. This man should not be a doctor. He will put you on meds you are allergic to. When…read moretold your allergic he will say take it anyway. I saw Dr Khan 4 times every time the office was in shambles. The front desk is always had a disagreement with each other or the nurses in back. Horrible experiences. The office will not reply to concerns or complaints. I'm filing a complaint with the medical board. In my opinion this man is going to kill someone.

From the reception desk to the final moments, this was quite possibly the best experience I've ever…read morehad in a hospital E.R. Do I need to mention its brand new and state of the art? I walked in for stitches around 6:30 and walked out close to 8 Pm, all stitched up! The staff (this includes everyone I met there or even saw in the hallway) were so friendly and supportive. I told the person that was with me that I felt like I should be wearing a crown! Really, if you are in a situation where you need to be at a hospital, you owe it to yourself to try this just once. I promise you'll be leaving reviews extolling the virtues of this ER!