I love the email updates! This is the ONLY way to mechanic! Who wants to listen to someone mumble…read morearound struts, compression, coils, and other odd terms? They quickly set me up to check out my suspension issue, had initially given me all the quotes on what they might attempt, alignment, diagnosis; next day I was surprised to find an entire email detailing their recommended work. The value is right between your basic good ole boy and a stealership. Fair enough, glad to have not only a highly recommended shop option but an enjoyable staff too. They're only missing a waiting room with weird sparkling water and Aldi beverages in a cooler!

The air conditioning stopped working in my vehicle. The compressor needed replaced. Beck's is a…read moregood place to go. They got me in pretty quick. The guys I dealt with were nice and helpful. The labor cost is higher than average, but everything is good with my vehicle so far. Their online communication is nice as well.

The name is a bit confusing because all the locals call this place "Coogle's Tire" but either way,…read moretheir prices are the best, locally. They do not seem to have a national affiliation, like Napa or Belle, but the prices make up for that. Tim gave me a verbal on the warranty so that is how he handled that since they had just installed a new computer system and IT is not their strong point. Neither is idol chatter. I spent 1-45 minutes waiting on 4 new tires and the entire time was spent playing on my phone because the TV was off, as was the coffeepot and the music. Plenty of quiet time to ponder life in Otterbein.

A great group of people. I have utilized Rothrock Tire twice. I have interacted with them…read moremultiple times. Each time has been a very pleasant experience. Having moved multiple times for my military career (I have been around), they have gone above and beyond each time, like no other. I say thank you!!

I bought 4 brand new tires and had a wheel alignment for my Kia Sorento back in October. Had great…read morecustomer service at the time and the lady at the counter was very helpful in picking quality tires that were not overpriced. After the alignment, I was told that there was something else wrong as the wheels continued to pull whenever hitting bumps and they suggested that I take the vehicle to a dealership to be checked out as they could not tell me what was wrong. When I went into the dealership, they found that I needed my front 2 ball joints replaced. The bad news with this was that it would cause me to need another alignment. (Now that I read other people's reviews of this business, I wonder how it is that they can tell one customer that their ball joints were installed incorrectly, but they can't tell me that mine need replaced). So after getting the joints replaced, I took the vehicle back to Rothrock last week for another alignment as their price was less expensive than the dealership. (However, had I just gone to the dealership first for everything, they would have not done the first alignment and I would have come out ahead instead of paying for 2 at Rothrock). Up to this point, I was merely annoyed with my whole situation. What followed next is the cause for such a poor review. I took the car back to the dealership for an oil change on Monday and they came back and showed me that they also had to do a tire rotation because I now have 2 tires that need replacing. My front tires were rated at a 3 and 4 where my back were still at an 11. I had only put 5,000 miles on these tires since they were bought. I now have to go BACK to Rothrock because they hold the warranty, to get this problem fixed. I will be the first to admit I was not a happy customer when I walked into their office. I did smack my papers on the counter, my voice was raised (but far from yelling), and I was already at the point of tears. The answer that I got back was the worst experience I have ever had, including being on the receiving end of angry customers in the past. A man got up from his desk (I think he might have been the OWNER of this business) and proceeded to yell at me saying things like "You don't come in here throwing and slamming your papers at me or you can take your business somewhere else. I will get your problem fixed but don't yell and cry at me trying to make me feel sorry for you. This is not how things get done in the world Mam." At no point did this man apologize for ANYTHING or acknowledge my frustration. He made me feel small and like a little girl being yelled at by her father. The disrespect and words were like slaps in the face. I told him I was upset because I spent some of our Christmas money on these tires and his response was "Well obviously you needed the tires and would have spent the money anyway." At one point I even apologized to HIM saying that I was frustrated, stressed, and just wanting my family to be safe when we travel in 2 days on a long trip. He scheduled me for the following day for 2 new tires. My husband ended up taking the vehicle in as I couldn't go back to face that man. My husband said no one said a word to him about the incident from the previous day and there were only 2 ladies at the front to wait on him. We will not be returning to this place as the man informed me himself; I can certainly take my business somewhere else.

The staff were friendly and helpful. It's nice to find a place that actually cares about being…read moreprofessional, and making sure that you are taken care of. They have 100% earned a lifetime customer as far as I'm concerned. Outstanding job!!!!

Awesome service as always. We always get quick, professional service. Our tires and alignment…read morewere done perfectly. We will be back.

Great service and professional staff. I was out of town and has issues with my valve stem covers…read morenot coming off. ** Side note don't put aluminum fancy caps on your valve stems. They were able to get the other two off that I couldn't & replace them with plastic covers filled my tires to the proper pressure that was the issue. They had gone down overnight in the cold weather and at the end of the checkout. They told me there was no charge. They could've really stuck it to me since I was out of town and not a local. I would highly recommend this company to anyone in the area or passing through needing help.

After another company ghosted us, an angel named Marco came to our (me and my wife's) rescue when…read morethe tire in our U-Haul exploded all over the interstate. Even though it was 90+ degree heat with high humidity, Marco didn't complain or give attitude. Just got to work and got us back on the road. Seriously, Marco needs a raise and/or heavy recognition for his service. Thanks again!

I ran over a curb right outside of this shop, resulting in a flat tire. When I looked up, I could…read morenot believe that there was a tire shop right next to me. I walked inside and told them what happened and asked if they could help. They said "of course". They did not have a replacement tire in the size needed. They said that they would put on my spare, which they did promptly. When I asked to pay, my guy said "Why? What did we do? Happy to help." I was blown away. I could not recommend this location more highly. (Sorry that I do not know the name of the guy who helped.)

Embarrassingly Incompetent…read more Belle Tire managed to do the unthinkable: they called me to say they didn't know how to jack up my car. That's right -- a tire shop admitting they don't know how to lift a car. Absolutely embarrassing. After I did the research and provided them with the steps, they then told me they couldn't mount my tires because they're low profile. These are the same type of tires I've had mounted countless times elsewhere with zero issue. I've spent the entire day arguing with them over basic work that any competent shop can handle. If you drive anything nicer than a minivan, do yourself a favor and go literally anywhere else. I'm taking my car to their Discount Tire across the street, a shop that actually knows how to do the simplest part of their job. Belle Tire should be ashamed to call themselves an automotive repair shop.

Great service. Timely and always pleasant. Good quality and knowledgeable techs. Drop off service a…read moreplus

I had a tire blowout while moving up north. They didn't have the right size tire in stock but they…read morecalled around until they found someone who did. The staff was welcoming and helpful and helped reduce my stress being stranded in an unfamiliar place.