Great service! They helped me pick out a great fireplace option for my living room, I could not…read moredecide which fireplace to choose with their great selection, the quality of the fireplace will last me forever and has great value. Everyone was kind and friendly

Don't bother. We bought a house with a fireplace brand that this company services. I called them…read morelast year to get the fireplace serviced. I wasn't on their current customer list, so no dice. I just called again today. I'm still not on their customer list, so once again, no dice. I asked about that. They're booked out for two months. Okay, so no appointment until January-ish. But no. They're "thinking" about opening their service calls to new customers when things slow down. April. Perhaps. No dice.

I recently had an excellent experience with Mountain View Pool and Spa that I wanted to share…read more After dealing with a frustrating situation with another company, SpaMedix, whose tech failed to fix my hot tub heating issue and then completely ghosted me, I decided to try Mountain View Pool and Spa. From the moment I contacted them, they were prompt and professional. Their team quickly came out to diagnose the problem and identified the errors made by the previous tech. They efficiently corrected the issues, and now my hot tub is back to perfect working condition--nice and hot, just in time for some cozy winter soaking. I couldn't be happier with the service I received from Mountain View Pool and Spa, and I highly recommend them for any pool, spa, or hot tub needs. Their expertise and customer service truly set them apart!

Communication was poor, simple tasks not being done like pump covers and refilling chemicals,…read morebrushing pool, were not consistently done.

If I could give more stars, I would!! Our experience was AMAZING!! The crew, especially Doug, was…read moreso kind, helpful, and welcoming. The place is super clean, private, and they have everything you need. Great vibe and great customer service. THANK YOU DOUG!! -Katie & Steve Lomnicki

We had an outstanding experience working with Doug at Olympic Hot Tub in Lacey. He is incredibly…read moreknowledgeable, friendly, and has an excellent understanding of the products he sells. He took the time to answer all of our questions and helped us find the right hot tub for our needs without any pressure. What really sets Doug apart is his responsiveness. Even after our purchase, he has been extremely available whenever we've called with questions, providing prompt and helpful answers every time. If you're looking to purchase a hot tub, I highly recommend asking for Doug. His professionalism, product knowledge, and exceptional customer service made the entire experience easy and enjoyable.

It's a nice place to relax and unwind. You have your own room so you can just soak your worries…read moreaway. When you enter the room you'll have your own Sauna, Jacuzzi, Shower, even a bed if you need a nap.

Have been several times and it is consistently a clean and welcoming space. Out of town visitors…read morethink it is cool to have a public/private space like this and wish they had one in their towns.

Excellent hot tub repair. Chris (the owner) was on time, came prepared with needed part, advised me…read moreon hot tub care, worked quickly. He's been doing Hot Tub Repair for 30 years and really knows what he's doing.

Contacted the office to make a house call and fix a problem with the controls of my spa after…read morereplacing the motor after 10 years of service. Chris was able to come to Lacey within two days to service. He was on time and extremely knowledgeable and efficient on his service call. Chris has experience on many different manufactures of spas. Took only about 30 minutes to diagnose the problem and provide the fix. Chris also guarantees his work at no additional service call charge for 30 days. After contacting several independent hot tub service companies and getting no response I would highly recommend Gondeau Enterprises to anyone. Thanks Chris for a great job and excellent service. We're up and running again and enjoying our spa once again.

We recently had a service call from Todd at Olympia Fireplace & Spa, and I wanted to recognize the…read moreoutstanding service we received. To be completely honest, our experience with the sales department was disappointing and did not meet our expectations. However, the service department has been exactly the opposite. Todd was professional, knowledgeable, courteous, and took the time to answer all of our questions. He arrived on time, thoroughly diagnosed the issue, explained what he was doing, and made sure everything was working properly before he left. It's refreshing to work with someone who clearly takes pride in doing the job right. While our purchasing experience left us with concerns, the exceptional service we've received afterward has restored much of our confidence in the company. Todd represents Olympia Fireplace & Spa extremely well, and the service department deserves recognition for the quality of customer care they provide. Thank you, Todd, for your professionalism and excellent work. We truly appreciate it.

We recently decided to trade out our old wood burning fireplace for a new gas model. If, you are…read moreconsidering something like that you should feel good about calling Olympic fireplace, From the moment I walkedinto their office I was being helped, From picking out a fireplace to running new gas line . I now know the ins and outs of gas fireplaces , These people also sell Swim spas, Thank you Maury Dixon

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.

We have had the pool guys out to clean/repair our pond for the past 4 years. This last visit they…read morewere able to fix a problem that was costing us a lot of money on our water bill. The only that would have made this visit a 10/10 would have been a recommendation of what products to use in between visits so our pond stayed cleaner longer.

I needed help on my above ground pool. Jeremiah made my life so simple. He tested my water and the…read moremachine told us exactly what I needed. Pool life is good again. Just wished I would have asked sooner instead of trying to figure it out my self. Jeremiah was full of great help and ideas. Trust them, that's why they are the POOL GUYS. Jeanni

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

Ian Thornquist quickly diagnosed and fixed a leak in our aging hot tub, and offered new filters but…read moredecided that ours were still serviceable and would last a couple of more years. He was very professional and trustworthy.

Very expensive and repetitive "testing and attempts to problem solve issue with a low non-motorized…read moreleg on Covana spa cover". First tech said I needed a new leg; then a new team came on second visit and said "I guarantee a new leg won't fix it". They told me "Covanas are very tricky; best not to mess with it." Total charges were about $750! No resolution of problem of the low leg and incomplete spa closure! So, I called Covana in Canada and they explained how to elevate the leg. All I needed was a $5.00 cam buckle! I just needed to disconnect the drive shaft after placing the cam buckle and allowed the overly compressed non-motorized leg to elevate. Now spa will close without gaps. I subsequently found out that this company uses subcontractors to install the Covana spa covers. I personally think that the "technicians" didn't have the skill sets and/or knowledge to resolve the issue. I would not recommend this company for fixing a Covana spa cover. All it costed me was a lot of money without resolution of issue. I felt completely ripped off and horribly overcharged. Come to your own conclusions. But my advice is to steer clear and buyer beware!