They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

The guy that was asking all the questions probably the guy behind the counter he wanted my debit…read morecard number and everything else like that but when I gave him the debit card number they took the money out they didn't even have time to warm up their truck billing took the money out of my account without asking without completing the work without even coming to my home so I call billing Susan at billing says you're not going to get a dime back You're not going to get nothing back I wanted to refund you do the work first I told them so in a week and a half the service tech showed up at my home. He already knew what I called for. The Jets on one side of the hot tub we're not working so already he knew what the problem was. I told him I'm going to run in and get my shoes and I'll be right back out. I went outside and heard the Jets running and asked him what did you do to get the Jets working he said he just turned a knob on the top of the hot tub. He was at my home for less than 10 minutes and he was already back in his truck leaving. My question is how many times have you had a service tech come out to your house to fix one of your appliances hot tubs pools anything and he charged you after he finished the work. But in my case the money was already taken out of my account a week and a half earlier. I worked hard for my money and I feel that I was robbed. This was at the end of April 2026. GO SOME PLACE ELSE. I WONDER WHERE DID MY $329.20 REALLY GO. LARGE ITEMS GO SOME PLACE ELSE. PLEASE.

I have an update on my spa. Customer service wrote back regarding my original Yelp review…read more Basically it was a big screw you and my spa problems are my fault not the installers. It doesn't change the fact that the spa was installed incorrectly 1) Spa was installed out of code because it's too close to the house. 2) as a first time spa owner, having no information about the spa because it was not given to me. No paperwork or online instructions. The installers were supposed to have unwrapped the filters and explain the use of the spa and to look it over for marks and blemishes which never happened. I was told by the store manager at the time that I was "in good hands" she said. I've purged it 5 times and meticulously cleaned the shell. The entire problem falls to the installed guys for not doing their job correctly by unwrapping the filters. I was not installed good hands. Even the guy who originally came to diagnose the problem which was the filters knew exactly who installed the spa and commented "yeah, those guys suck. We've had problems with them." We've only used the tub a handful of times because I'm a 60yo woman with a torn rotator cuff and it's a slow moving process to do this 1 time let alone 5. My husband is 70 and can't help. I don't want the spa. Come and take it away. I'll take the 10k as a loss and buy another spa from a different company. All the while telling anyone in ear shot about my experience. All I ever wanted was for this to be fixed not someone telling me all this is my fault. Thanks for nothing.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

I am so happy that Aqua Rec is carrying Marquis Spas (Made in Oregon) again! My new Euphoria Spa…read morewas just delivered, and it is a beauty. It replaced a Marquis Euphoria Spa I bought more than twenty years ago. The folks at Aqua Rec were great to work with, as I needed to remove my old spa to tear out the old deck and build a new one, since I didn't think it had another twenty years of life left in it. The crew of Juan, Andrew, and one other delivery person was joyful, professional, and efficient. However, the company should return to a four-person crew, particularly for the bigger tubs. When three guys struggle with a big tub moving over uneven ground, someone will get hurt or property damaged.

I bought a pellet stove insert for my daughters house from Aquarec in Fircrest. Installers came and…read moreleft. Whole house filled with smoke. They came back and fixed that issue but never installed the thermostat for the stove. There was one there from the old insert but was 20 years old. Finally after multiple calls they came and installed it. A week later the stove quit working. Made multiple calls spoke every time to David the manager. Always promises to talk to someone about it etc. I left 3 messages with no return css as ll. No heat in the house and it is 40 degrees out! Finally reached out to Kelly at the Puyallup location and within two hours he called back and set up a tech to come out. Finally it is working thanks to him. Bought the insert in November and it took multiple calls to get it fixed. Run don't walk away from the Fircrest location, once they have your money they are done with you! Worst customer service that I have ever seen!

Great product and great customer service. We bought a new hot tub here a few months ago and…read moreeverything went smoothly and above our expectations. The owners are very nice and helpful.

Our hot tub was having electrical problems so the tech,(Mike), came to our house and quickly fixed…read morethe problem. He was very knowledgeable and was willing to go the extra distance to figure out the issue. Thanks Mike!

Aqua Rec was able to get someone out to take a look at my gas fireplace within 2 days; others I…read moretalked to said it would be at least 1 to 2 weeks. Niko was prompt and very knowledgeable, figured out I actually had two issues with my fireplace (had bad AC adapter and was using the battery backup as the main power source). He got the parts ordered immediately and gave me reassurance that my unit still had plenty of life, as long as as I maintained it. Later that same day I received a call from their service department to schedule the repair. 4 days later Montana showed up (prompt as well) with parts in hand and quickly handled the repair of my fireplace, all while still being very personable and helpful. He answered all my various questions plus gave me a few tips. Both servicemen were very patient and great with my very enthusiastic labs. My living room is warm and comfy again. Thanks AquaRec

Technicians changed out the hydraulic lift cylinder on my Hottub cover. Very professional service!…read moreThank you Alex & John Meeker! Also have to include the great scheduling from Kaylei. Project went on without a hitch. The crew also verified the securements of my paneling and rectified that issue as well!

We had an outstanding experience working with Doug at Olympic Hot Tub in Lacey. He is incredibly…read moreknowledgeable, friendly, and has an excellent understanding of the products he sells. He took the time to answer all of our questions and helped us find the right hot tub for our needs without any pressure. What really sets Doug apart is his responsiveness. Even after our purchase, he has been extremely available whenever we've called with questions, providing prompt and helpful answers every time. If you're looking to purchase a hot tub, I highly recommend asking for Doug. His professionalism, product knowledge, and exceptional customer service made the entire experience easy and enjoyable.

If I could give more stars, I would!! Our experience was AMAZING!! The crew, especially Doug, was…read moreso kind, helpful, and welcoming. The place is super clean, private, and they have everything you need. Great vibe and great customer service. THANK YOU DOUG!! -Katie & Steve Lomnicki

Excellent hot tub repair. Chris (the owner) was on time, came prepared with needed part, advised me…read moreon hot tub care, worked quickly. He's been doing Hot Tub Repair for 30 years and really knows what he's doing.

Contacted the office to make a house call and fix a problem with the controls of my spa after…read morereplacing the motor after 10 years of service. Chris was able to come to Lacey within two days to service. He was on time and extremely knowledgeable and efficient on his service call. Chris has experience on many different manufactures of spas. Took only about 30 minutes to diagnose the problem and provide the fix. Chris also guarantees his work at no additional service call charge for 30 days. After contacting several independent hot tub service companies and getting no response I would highly recommend Gondeau Enterprises to anyone. Thanks Chris for a great job and excellent service. We're up and running again and enjoying our spa once again.