We had an outstanding experience working with Doug at Olympic Hot Tub in Lacey. He is incredibly knowledgeable, friendly, and has an excellent understanding of the products he sells. He took the time to answer all of our questions and helped us find the right hot tub for our needs without any pressure. What really sets Doug apart is his responsiveness. Even after our purchase, he has been extremely available whenever we've called with questions, providing prompt and helpful answers every time. If you're looking to purchase a hot tub, I highly recommend asking for Doug. His professionalism, product knowledge, and exceptional customer service made the entire experience easy and enjoyable. read more

If you want the best tub then definitely buy from Olympic Hot Tubs in Lacey. Doug and John are two super cool guys who know everything about their brand of hot tubs. Doug and John have gone out of their way to help me out when I have had questions. I have never gone into the showroom and felt pressure to buy, as a matter of fact they have told me I didn't need to buy certain products and explained why. Always a pleasure doing business with those guys. (((HIGHLY RECOMMENDED))) read more

Oh man! So much to say! Been a customer for a while now. Kim is amazing. She sold us our TX hot tub and was with us the whole way from picking out the hot tub, delivery, install and keeping us stocked up on supplies to keep our Hot Tub going. Her customer service and expertise is so amazing I heard she got promoted to District Manager and I still see her around at the Lacey Location and she remembers me everytime. This evening when going to get some chemicals I met Doug! He's awesome and took care of me! He was able to answer all my questions! This is why I love shopping in person vs online shopping. Olympic hot tub generally cares about taking care of their customers! They have earned my business forever!! You will not be disappointed! read more

Awesome support staff!!! Very friendly and helpful, know us by name and always have great insight into maintaining our hot tub at a premium level. Highly recommend the Lacey, WA store location. read more

Had a great experience with Olympic Hot Tub. We've done in for the last few years for maintenance and cleaning supplies for our hot tub, but today, we went into replace our aging tub. We were helped by Doug Christy. He was awesome. Very friendly and informative and got us a good deal on a hot tub that will arrive in a week or two. Would definitely recommend this establishment to others. Always a friendly experience when we go. read more

Olympic Hot Tub - Lacey - Hot Tub & Pool Near Me - Lacey, Washington

I recently visited this store with my teenage daughter, excited to explore options for a hot tub and sauna as part of a larger outdoor renovation project. Unfortunately, our experience was anything but welcoming. The man who helped us (if you can call it that) seemed completely uninterested in making a sale. He didn't offer to show us any options, barely answered our questions, and made it clear through his tone and body language that our presence was an inconvenience. At no point did he ask for my name or offer to follow up--basic courtesy and sales 101. It's too bad. I was ready to invest in quality products and ongoing service, but after that interaction, I'll be taking my business elsewhere. Customer service matters--and being made to feel like a nuisance rather than a potential customer is not something I'm willing to overlook. read more

Don't waste your time unless your wealthy. I was giving a hard number of 7400 starting and zero customer interaction or friendlyness. The spa directly in front of me as I walked in was 27 thousand...I immediately knew I was in the wrong place. This isn't a store for average people it's a store for people with or without money ready to make a bad decision read more

Olympic Hot Tub - Lacey - 27 thousand dollars for a outdoor bathtub - Hot Tub & Pool Near Me - Lacey, Washington

We had the perfect experience start to finish. Our sales Rep, Doug Christie, set us up with the perfect Hot Tub for our space. His knowledge of the product and follow up after the sale were beyond expectations. And the delivery was tricky, with a long driveway and tough to negotiate location. But Kevin, Tyler and Eddie were total professionals. Our tub is exactly where we wanted it on the deck, the support, set-up and follow-up were informative and helpful. The customer service is some of the best we've had from beginning to end! Huge thanks! read more

If you are looking for support after your Hot tub purchase I would look elsewhere for your Tub. Tub delivered as promised in late June by one team, expected next day follow up to to start tub, we were then told "sorry cannot get to you until July 10th" so we then got to just look at the tub for about 2 weeks. Tub was damaged upon delivery with multiple assurances of a quick follow up, all follow up has been initiated by us and as of 8/14/2023 we are still waiting. You will be on your own if you spend your money with this company, if after sale support is a component of your purchase decision you will not find it with this organization. read more

Walked in and came out with a fabulous deal on a hot tub! Great service! Wherever we want it places when received they will do! read more

Olympic Hot Tub - Lacey - My new hot tub will look just like this one! Fast delivery--scheduled for next week!!! - Hot Tub & Pool Near Me - Lacey, Washington

Service is not very good. I waited for about 15 minutes before I was helped or even spoken to. If a store is too busy to help you right away, I get that. But when your not greeted and told I'll be with you as soon as possible kind of rude. I won't be coming back here. read more

This is our first hot tub, so we chose Olymic Hot tub because of their reputation. We spent about a year making the decision during that time we went to home shows and hot tub shows. No one else gave us the confidence that they would be able to support us beyond the initial transaction. With in the first two weeks of ownership we had some extreme water issues. I took a water sample to the showroom to have it tested. With out asking, our sales associate Kim was all over it. She said lets go and did a site visit and got us back on track ! Thank you Kim and Olympic Hot Tub. We love it! read more

Great service, fair pricing, and their installation crew is top notch. Just purchase a new better rigid cover, and the crew that came to install it did a great job. They called the day before to let me know and space requirement, that I could not meet, but they still made it work. read more

John was very friendly and extremely knowledgeable. We fired many questions and he was quick to answer. Really enjoyed testing out a couple spas. Hope to purchase a spa when the finances allow. It's unfortunate that COVID has so many spas on back order. Told when I purchase it will take 4-6 months. read more

The sales staff is very friendly. Kimberly was great to work with and she was very patient and friendly throughout the process (4 months time). Strongly recommend taking the time to soak in the hot tub you plan buying before you purchase it. Just bring your bathing suit and they will take care of the rest. The team who set up were pretty good and thorough. Answered all our questions and left the place clean. read more

We bought our hot tub a couple years ago, and John Massey was our salesman. This dude is awesome! He took such great care of us, and still emails us to check in and make sure everything is going well with our hot tub. As far as customer service goes, you really cannot beat this place. Sure, you could probably find a hot tub for a few bucks cheaper online, but you won't get the level of service that is provided by buying it locally from the dealer. We bought the 7-seat tub, and we love the size because the whole family can comfortably fit. We still struggle to keep the water pristine, so if we could do it all over again we probably would have purchased the salt water model as opposed to the one that uses moderate chemicals since it's easier to maintain. All in all, we really enjoy our hot tub! read more

We just bought/moved into a house with a hot tub. The previous owners drained the tub & left us a note to replace the filters. I went to Olympic because it was close to home. The employee on duty wasn't willing to help me in any way shape fashion or form and suggest that I try Spa Depot. I did and will be giving Spa Depot my future business. read more

We loved our Limelight Hot Tub Flair model from the first day we got it. The economical operating cost and low upkeep is great, but after a year of using it we noticed we weren't going in it as much because we were starting to have dry skin problems.Then we switched to SilkBalance natural water care for spas. What a difference SilkBalance made, no more dry skin, no weekly testing, and always crystal clear water that you don't even feel the need to shower off after use. Go to the lacy showroom (others probably have them too) and take your swimsuit as they have some tubs with Silkbalance in them and try before you switch, that's what we did. Thanks for continuing to keep improving our hot tub, Pat and Cindy McDermott Union,WA. 98592 read more

We absolutely love our hot tub and, after having it for five months, still use it daily. We found it is an awesome way to unwind after a long day at work. There's nothing quite like sitting in a hot tub, with a glass of wine, and snow falling. Love it! We have been really pleased with the staff at Olympic Hot Tub in Lacey. They have always taken time to answer all our questions and have been very honest and open with us about the products to us in our tub. I would highly recommend them to anyone looking for a hot tub. Great service! :) read more

John has been amazing to work with. He has taken the time to listen to our concerns and questions and helped make this experience a wonderful one. We love our tub and we love coming to the store for our products! read more

I do not normally write reviews. That is how impressed I am. My spa shopping experience was with Rick absolutely exceptional. I am one of those customers. One who needs everything explained, in depth, multiple times. I had specific questions about each tub, about filtration systems and care. Rick was so courteous and patient even after hours and multiple visits of working with me. I never felt pressured or that I was wasting his time. He presented himself in a warm, gentle and professional manner. I ended up deciding to wait on purchasing the tub until I can build a screened in porch to house it. I had already given a deposit. There was no hassle in getting a full refund. Prior to issuing it Rick and another staff member did inquire if there was anything they could do to help me find a solution without making me feel pressured or that I would have to fight to get the refund. Rick showed exemplary customer service that is so rare to find. As a matter of fact, when I do purchase a hot tub I will go all the way up to the Issaquah store (where he is transferring) just to work with him again. Great job Rick! read more

Would like to thank Ron the technician from Tacoma/Seattle and his pleasant personality and knowledge of hot tubs. Our first hot tub from Olympic had some problems, but Olympic Hot tub has pulled through with delivering a new tub and with Ron hooking up the new tub we plan on years of enjoyment. read more

I purchased a Tiger river spa from OHTC in Lacey and LOVE, LOVE love it!! Exelane is a super friendly & helpful salesperson. I can not go a day without using my tub. Great deals & great place! If you're looking for a quality tub, not a home depot or Costco tub that will give you headache after headache then this is THE place to go! read more