My babies have been patients here for over ten years. The staff are always warm, caring and…read moreinviting. They have taken me through the death of our beloved Mary Jane (MJ) and numerous surgical procedures. The least evasive treatment measures are offered first, . Doc always listens to my concerns and addresses each one. I never feel rushed or pressued .I've never waited over an hour for care and the prices are reasonable. Thanks for always being there

They have the best vetrinarian we've ever seen at the clinic now. Not only did my boys receive the…read morebest medical care but the vet really listened and discussed all options for treatment. The facility is clean and organized. I understand in previous reviews ppl had to wait on a saturday opening but this is very common practice on certain days at vet clinics.

Edit/update: My beloved Matilda passed on June 6, 2026, days…read moreafter her 16th birthday. I want to add more love and gratitude for St. Francis (Dr. Cheeks, Dr. Garner, Dr. Landes, Mary, Kylee, Ashley, and everyone else) for never ever suggesting Matilda pass earlier, for always believing in her and greeting her with optimism and genuine happiness to see her, for bringing her relief and medical care that sustained her quality of life, for Dr. Cheeks' reassurance on the most painful day and for remembering that Matilda's ears were cute and soft, and for all of the love and support for her on her last day. My heart is broken to pieces, but I would have been broken sooner had it not been for the love and care of SFAH. Thank you, always. It would take way too long to write how much I love this place. I know everyone here, they all know my pets and me by name, and I feel like I'm a part of their family. I have made friends here, found my pet sitter here, they have gone above and beyond to make sure my dog is cared for when she comes in, and they have even helped me make flexible payments when I was struggling to pay from another country. Dr. Landes is another important part of the team, and she and her staff do chiropractic adjustments and red light laser therapy on my dog for her arthritis. I so appreciate her intelligence and resourceful ways in tackling all available healing methods. Dr. Garner is especially brilliant, invaluable, and a core part of the foundation of this business. Anytime I bring my dog in, he comes out and sits down with me and explains everything to me for quite some time so that I can make an informed decision based on my financial ability and the fact that I love my dog and want to keep her as happy as possible for as long as possible. I am so grateful for him and for the whole team. This is my forever primary vet for as long as I live in the CSRA.

My elderly dog took a turn & i was frantically calling around, they were open later than others. I…read morewas crying hysterically & they were able to understand me & help me. I showed up sobbing with my Sheridan in my arms, they walked me back to a calm room, i was holding her sobbing on the ottoman, i e never had to put a loved one down. For as awful as it was they were more than supportive, They explained what was gonna happen, they let me sit as long as i needed , then after a long while i panicked & cried out for the Dr to come back , that maybe she was still alive & she got down on her knees put the stethoscope in my ears & let me listen for what felt like 10 min... when i finally agreed to let her go, they were very helpful. Fast forward to receiving her private remains, she came home in a pretty black urn...

Took our 3 kitty babies there for the first time today as we recently moved to Augusta. They were…read moreable to get us scheduled the same week. Dr Tribby and his staff are knowledgeable, professional, and took great care of our babies. They went above and beyond to do micro testing for my kitty whose ears have been bothering her, got us the results and antibiotic drops before we left. Check ups and full vaccination boosters as well as the test and additional treatment for one of our cats under $450 is very reasonable. We will be gladly returning and I recommend this facility to pet owners in the area. My only complaint is that they had 2 large peace lily plants in the treatment room, which are pretty well known to be toxic to cats. Not sure why they would choose to have that in a vet office. Other than that it was a great experience!

Excellent Pet care. We took our birds there until we found an Avian vet. Staff is very caring.read more

Pet's Life did an amazing job grooming Lucci! From the moment we walked in, the staff was friendly,…read moreprofessional, and made us feel welcome. Lucci came out looking absolutely handsome, clean, and smelling so fresh! His haircut was exactly what I wanted, and they took great care of him throughout the entire process. You can tell they genuinely love and care for the pets they groom. I was impressed with their attention to detail and the way they treated Lucci like family. I highly recommend Pet's Life to anyone looking for a caring and professional groomer. We'll definitely be back! Thank you, Pet's Life, for making my baby look so good!

First time going and Jaxx's first schnauzer cut since he was 2 months. Great service! Great staff!…read moreWill definitely be going back.

I already miss Dr. Knittle. Peggy at the front desk Always…read morehas an attitude. It's different already.

So I just had another appointment for another one of my pets and it was a completely different…read moreexperience. First and foremost, the young lady at the front desk (who was not Peggy) was kind, smiling, welcoming, and friendly with both her words and demeanor. She asked us to wait one moment while she checked out another customer, which was quick and easy, and immediately checked us in. We discussed the reason for our visit, and she happily took our pet to the back for her immunization. She returned a few minutes later with my pet and led us to an exam room so that Dr. Henderson could speak with us. There was no lengthy wait this time; Dr. Henderson was in the room within two minutes. She went over my pet's health, reason for our pet's visit, and asked if we had any other questions regarding our pet's health or the visit in general, of which I didn't have any. Dr. Henderson then apologized for the events of our last visit. She reassured me that the new office manager had been informed of the events, and instituted changes that should prevent any further issues in the future. To be fair, it appeared to me that these changes were effective considering the night-day difference between our last visit only two weeks ago and now. Dr. Henderson offered me an opportunity to speak with the manager myself, to which I declined, and commented that our visit today was a completely different experience from our previous visit. I thanked her for the opportunity, and that was the end of our interaction. Checkout was super quick and easy, and the bill was much MUCH better this time, and on par with previous billing for the same type of visit. I hope that this experience is the new standard at Paradise: A friendly, professional, and welcoming front desk; adherence to appointment times with little or no waiting (things do happen, it's understandable. But minimize the impact on other appointments); a quick, no-nonsense appointment with an awesome, knowledgeable, friendly and personable veterinarian; comparable and competitive pricing for services. Time will tell, but I am encouraged.

As a military family, we have moved around quite often and our fur baby has seen multiple vets. In…read morethe many states we have been in, I have NEVER had such a negative experience with a vet. Our dog recently had a sore on her nose and Dr. Blaisdell recommended a biopsy to determine what it was. That was fine, but her bedside manner was atrocious. She didn't love on my dog at all, she used a very condescending and blaming tone with me, and left me feeling scared for my pets health without providing much concrete information. She even told me to "get her down" when my dog was looking out the window of the exam room door while she was writing. When the results of the biopsy came in, she said she was "very concerned" about them, but wasn't really sure what she was going to do moving forward, she couldn't provide concrete answers to any of my questions, and she told me I needed another appointment. When I brought my dog back they took her to the exam room without me, and my dog hid her tail between her legs and whined, refusing to go back until they carried her, which really concerned me, because she is typically excited to see her vets, even after a major leg surgery she had.

They are kind, compassionate and thorough. Their Veterinary medicines are reasonably priced. The…read moreatmosphere is positive. I enjoy seeing everyone's fur babies!

I have been using for a while and am used to the paper based business practices that are seemingly…read morea bit out of order, however after the last stay, my dog was not given any of my seizure meds that he needs daily. He was off his meds for four days that he was with them, and I find this unacceptable after we specifically gave instructions for them at drop off. We will not be taking our pup back as this is a life or death situation for him. Also, the holiday weekend seemed overbooked and the facility was extremely odorous for a place that is usually kept cleaner.

Dropped my dog off here and service was great. They gave me the grand tour of the place and showed…read moreme the expansion kennel run area. Beautiful location in nice neighborhood. Owner was very polite and friendly. Dog seemed happy too.

DO NOT LEAVE YOUR PETS IN THE CARE OF THIS FACILITY!! I boarded my Boston Terrier puppy with Paw…read morePerfect grooming from July 13 - 21 during my family's vacation. I told the owner that my puppy needed to have drops put in his left eye twice a day due to lack of tear production, he said that was no problem. The drops were not applied properly and my dog develop an ulcer on his eye. The owner claimed that he "only missed the first two days of applications but that he had done his best to make sure the drops were applied" and "had I known applying the drops was critical I would've made sure that I got them to him." Aside from providing application instructions, the prescription bottle also stated the required administration. I had to drive my puppy directly to animal emergency and his eye had to be removed today! He was absolutely negligent in the care of my puppy, didn't attempt to contact me to let me know there was an issue with his eye or attempt to seek veterinary care. My children are devastated that our puppy had to have his eye removed and I was left with over $700 in vet fees due to his negligence. I strongly advise against leaving your animals with this facility.

The owner is great but not the assistant. They advised me that my dog (samoyed) needed to be shaved…read morecompletely due to matting. After the bad experience with the assistant, I made an appointment at Petco and took my dog in the same day. It turned out that my dog didn't have any matting and didn't need to be shaved at all. They have incompetent and inexperienced employees! Beware of this place!!!

Sharing the disgusting, predatory practices Heartsong Spay and Neuter Clinic…read more Tuesday, February 9, 2021: This story could have started a week ago as one of my cats was scheduled to be neutered February 2nd, but Heartsong called me on February 1st to cancel because their vet tech was out for the week. They called me back the next day, Feb 3rd and rescheduled for the following week with my other cat, Feb 9th. So My husband took our two cats to be neutered at Heartsong Spay and Neuter. He dropped them off at 7am as they told us to drop them off between 7am-7:30am. He was told it would be $175 and some change at pick up and that pickup would be at 9:00. I already paid $40 to book the appointments back in January, which is required to schedule your appointment, as a deposit. I received a call from Heartsong at 8:27am saying my cat buddy has cryptorchidism, one of his testicles was in his abdomen and required a more invasive surgery and that it would take longer. She said they could still do it but it was an additional $70, she told me the amount would be $241.12. I agreed to the $70 and called to inform my husband as he was the one picking them up. I was waiting to hear back from them about when the cat would be done and I never heard from them. I am a teacher and didn't have time to call until 10:24 to which they didn't answer and called again at 10:26 when a woman answered and I explained my situation to her as she said "for buddy and mercy? I was just about to call you". So I contacted my husband who left our house and arrived to pick them up. Upon arrival he was charged a late fee increasing the amount to 300.28. He argued and she eventually said she could take $15 off. He was done and wanted our cats so he gave them his card to pay the $285.28. Before swiping the card, she stated there was an additional $9.98 for card transactions (the receipt literally says "non cash adj"). So he paid $295.28, an additional $54 as a late fee. I of course did not discover the interaction until I arrived home from work. I am boiling. I wanted receipts, to which they did not provide an itemized receipt. I do have the card transaction with the "non cash adj" fee. I have no idea the cost of the individual services provided to my cats. I called them but they closed at 12:00pm. I did leave a voicemail concerning a price discrepancy with my name and number. I am disgusted honestly.

I came here recently to get my female cat fixed. Overall, I had a good experience. The only thing I…read moredidn't like was that it took so long to get her an appointment. We had called to schedule her something right after her kittens were born. We were told that they would be able to get her in right away. So there was no need to schedule something ahead of time. We called when the kittens were 6 weeks old like we were told, only to schedule the appointment almost 2 months out. That was very frustrating. Especially since we were expecting to get her in right away. Trying to keep a cat that seems to go in heat every 5 seconds in the house for that long is extremely difficult lol. The day of her appointment was pretty easy. I received a call the day before reminding me of the drop off time and that I shouldn't feed her past midnight. I dropped her off the next day early in the morning. The receptionist was very friendly, and went over all of the costs with me. She let me know if there were any extra costs why I would have them. So I knew what to expect just in case. I did opt to have them give her an updated rabies shot while there. My little lady is very friendly and lovable. But she gets so anxious and cries when she has to get vaxxed. It was very convenient to know they could do it while she was knocked out. The place didn't look dirty, and wasn't all that smelly. You could tell they had animals in there, but it's a very small vet clinic. So it should be expected. I came back at the time I was given to grab my cat to find out she was in heat (surprise , surprise) when they performed the surgery. So the cost was going to be a bit more, which was fine. They went over all of the after care instructions with me, and let me know I could purchase an E-collar if I preferred. They don't give them with cats since cats typically don't bother that area. I didn't get one, but she seems to be healing nicely. We decided to keep one of my cats kittens. We will definitely be bringing her here within the next month or so to get her spay surgery as well.