Excellent experience working with Konen, especially Victoria. Very responsive and helpful, and best…read moreof all they found me much better rates on both my auto and home insurance. highly recommended!

Ok. There's a reason these guys and gals have a 5 star rating on Yelp, Google, Facebook and…read moreeverywhere. My homeowners insurance went through the roof and agent Martin Lipton was highly recommended. Dealing with him was like catching up with a best buddy from 20 years ago. No nonsense and honest guidance. Very very rare in today's times. I intentially tested him with questioning of policy and he was legit. Konen may be one of the very few companies left you can trust. He doesn't know it yet but Marty is my guy!

I've been using them as my agents for thirty years now. great to work with.read more

I recently had the pleasure of working with Tim Ruth at Hazen regarding a Medicare supplemental…read moreinsurance plan. Tim was very professional thru the application. He answered my emails and phone calls quickly. His customer service is outstanding, something that is becoming rare. Highly recommend Tim Ruth for any personal insurance needs. He is not pushy and felt my needs were well taken care of.

Excellent customer service, they go above and beyond to make sure you get the right help and…read morecoverage you need. Everyone in the office has the right attitude.

Arelys is a kind, understanding, and knowledgeable agent! She was awesome with helping me open up a…read morenew policy for my child and she was so willing to help me understand many of my questions and concerns. I just want to give a big thank you to Arelys for helping me and making me feel hear, understood, and just her kindness made my entire day today!! Thank you Arelys!!!

My recent experience with the State Farm office in Addison, under Lusi Garcia, was extremely…read moredisappointing and far below the standard I expect from a company that promotes itself as customer-focused and service-driven. From the beginning, I experienced a consistent pattern of condescending communication, poor listening skills, and a lack of customer-centric mindset from the representative assisting me. Instead of hearing my concerns, he would quickly respond in a way that disregarded what I was actually saying, and he often shifted the conversation back to his own background rather than demonstrating that experience through real support or understanding. This made the situation more frustrating because it felt as if my issue was not being understood or taken seriously. I have been a State Farm client for 11 years, and my parents even longer, yet he made it clear through both his words and his rude body language that this history meant nothing. There was no acknowledgment of loyalty, no appreciation for the relationship, and no willingness to provide the level of help expected from someone in his position. Throughout the conversation, his fixed mindset and personal opinions consistently overshadowed any attempt at real client support, and this pattern repeated itself again and again. What made the experience even more upsetting was his repeated reference to his "extensive experience" and knowledge in the industry. In my opinion, this only made the situation worse. If someone truly has many years of experience, then the expectation should be that they are knowledgeable in their company's processes, trained in proper client relationship management, and able to guide customers through stressful situations with clarity, respect, and professionalism. Unfortunately, that was not the case here. There was no real effort to support me as a client, advocate for my concerns, or explain the process in a way that demonstrated empathy or understanding. A representative with strong experience should know how to actively listen, de-escalate issues, and provide meaningful guidance--not dismiss concerns or respond in a condescending tone. Even though he mentioned they "don't get incentives for approving or denying claims," it is still a business, and every business has metrics and expectations for customer service, compliance, and client retention. Based on my interaction, it seemed he did not fully understand or prioritize these responsibilities. Overall, I left this experience feeling unheard, unsupported, and disappointed that someone in a customer-facing role demonstrated such limited willingness to help. This situation reflects poorly on the office and raises concerns about the level of training and client service being provided. I hope this feedback is taken seriously, as customers deserve respectful communication, accurate information, and representatives who genuinely work in the client's best interest--not simply to get through a conversation or sell a policy.

This office makes those tedious phone calls and emails we put off to make, so easy!! I'm usually…read moreone to avoid as agents and representatives can be misguiding or hard to inform but not here! I should also point out that the timeliness of the services provided here are super efficient, I was waiting for new insurance cards when I got into a car accident and couldn't find my email for it either, one 3 minute call later and I had them. Thank you team.

Todd and his wonderful staff are commited to caring about you and your well being. They are highly…read moreprofessional, go the extra mile, and are a business I put all of my confidence in. State Farm of Lisle is a busineess I can trust, and so can you.

The agent/ receptionist Jeanette at aarco car insurance company is the best. She has a friendly,…read morepatient, professional demeanor she knows your name, and always make me feel that whatever you are there for is of the utmost importance. In my book she is a 10

Clearly the individual leaving the one and only review for this company must be an employee…read more I called this company while doing comparable shopping for insurance quotes and received none of the professionalism listed above. What I did receive was rudeness. The first time I called the guy that answered the phone stated that he could not hear me and simply hung up. Even though I thought this was rude, I gave the benefit of the doubt and called back. When the same guy answered, I advised that I was calling to get an insurance quote and he actually stated, "Maybe you should try calling back later, everyone here in the office is to busy right now for that." I actually laughed, thanked him and moved on with my search. I'm writing this review for other customers to save them the time in calling this company. Clearly, this guy showed no concern with acquiring a potential customer-maybe in his opinion, they have all they need right now. I can only imagine how they treat the customers that they already have. The terribly sad part in this is that most of the time management has no clue that they have employees that treat customers this way and only come to work for a check and could truly care less about providing stellar customer service or retaining customers for their employer. I suggest management seeks out better employee's or more customer service training. While their prices may be lower than another insurance agency, I'm sure I'm not the only one who would appreciate great customer service in addition to low prices. Potential customers, please know that this seems to be a case of, "You get what you pay for."

After my State Farm policy kept going up and the only way to save was to remove coverage's or…read moreincrease deductibles, I gave Wes a call. I've never worked with an independent agent before and was amazed that they were able to shop multiple insurance companies, to find me the best price to coverage, for my specific needs. I will be a customer for life. It's a great feeling to know that West Suburban Assurance is looking out for my best interest and not the one carrier they could shop, like my previous agent. Thank you again for saving me over 50% for the year and offering me a more robust coverage.

Long time customer. This is a great company with a very friendly staff. I was able to save hundreds…read moreand feel like I'm getting very personalized service. I'd recommend them to anyone!

They have helped us ever since we lived overseas for a year and had to figure out that tax quagmire…read moresome 20 years ago. Then I had a small business and Casey helped with every issue or question I had. Great!

Poor performance, non-responsive to phone calls and emails. Worst customer service and commitment…read moreto work that I've ever experienced.