I stopped by this store while visiting the Japanese supermarket next door, and I'm so glad I did! I…read morerecently started a new job where I walk over 15,000 steps a day, and my lower back and knees were starting to hurt. Kyle greeted me right away, listened to my needs, and patiently helped me try several HOKA models. He explained the differences between each pair without any pressure and made sure I found the right fit. I ended up buying the HOKA Bondi 9 Wide, and it feels amazing. He also told me they have a foot-scanning machine and more professional insoles available. I didn't try them this time, but I would definitely like to come back and try them next time. I could have bought the same shoes at REI or Sports Basement with my member discount, but I chose to buy them here because the service was so professional, patient, and thoughtful. Good service like this is worth supporting. If you're looking for knowledgeable, friendly service and the right pair of shoes, I highly recommend this store. Thanks again, Kyle!

Decided to branch out from my usual Sports Basement/REI for shoes and glad that I did. Yadira was…read moresuper helpful - great customer service!

I used to go to DSW all the time and it has been a long time. Looks pretty much the same, warehouse…read moretype setting with rows and rows of shoes. I liked some shoes but they did not my size which was annoying.

For the last few years or so, I've been wearing mainly heels to work. But transitioning to a new…read morework environment requiring some walking on a campus with a bit of an incline on site, I decided to look for some new flats to add to my shoe collection. I'm already a fan of DSW, whether seeking sandals, pumps, or sneakers for running. On my recent visit, their selection of professional footwear did not disappoint. I found about 6-7 I liked, only 3 of those had my size, so I ended up purchasing those three (brands including Dr. Scholl's, Kelly & Katie, and Anne Klein), which was ideal, preventing me from overspending. I prefer simple and comfortable when it comes to shoes, nothing flashy, and DSW usually has good options. This store, in particular, stood out during my recent visit. It's the first two-story DSW I've been to. And everything was clean and organized, well stocked for the most part. Not to mention, they had great purses on display too (more than I've seen at other locations of this chain). There was hardly a wait for service to make my purchase on Tuesday afternoon. And staff was helpful and efficient at the register, which I appreciated. Also, for the quality of shoes here, the price is fair, especially if you are a VIP member like me, as we get frequent discounts and rewards.

I stopped by to get new wheels installed on my longboard, and Joel was incredibly nice and helpful…read more While I was there, I also picked up a helmet. I'll definitely keep coming back whenever I need anything for my skate or longboard.

Very friendly staff and wide selection of decks. They helped me pick out and assemble my first…read moreboard.

I have been back to this Footwear etc location many times, because they continually provide…read morefriendly, prompt, and knowledgeable service! I have been very satisfied with the quality of the shoes I have gotten from here. Earlier today, I had an excellent experience with Cameron, the assistant manager as I needed help selecting 3 pairs of shoes -- one for everyday walking, one for road running, and one for trail running. Cameron was friendly, patient, and knowledgeable, helping to make recommendations and allowing me to try on a wide range of shoes until I found what worked for me. Thanks for all the help Cameron!

I went to Footwear because I needed to find some shoes for my flat feet. They had a very good…read moreselection of shoes that would accommodate most folks from hiking to running and lifestyle. Tanya was extremely helpful and while I wasn't able to find the exact shoe I wanted, I was able to narrow down the selection thanks to her help. Tanya was never pushy, was extremely polite and professional! Unfortunately, they didn't carry any men's shoes in my size I'll be coming back in the future for my running shoes. Thanks again Tanya for the excellent customer service!

Love this Madewell! All the people who work here are wonderful. They are all extremely helpful and…read morefriendly. They have a good variety and selection of clothes , and a huge sale section as well. The sales are a good value and price and they have a lot available in the back.

I happened to be in the area yesterday and decided to check out Madewell on the whim. I walked down…read moreto the boutique, saw a 20% off sale sign and used this for my first genuine leather jacket purchase. I was in and out of the store under 15 minutes including trying on two sizes and getting rung up at the cashier for my purchase. Thank you to Maria for greeting me within minutes of entering the store, assisting me in the fitting room, and finalizing my purchase at the front counter. I really appreciate that the whole team helped each other communicate applying the discount and then getting a sleeve protector in the back. Everyone was genuinely cordial yesterday, a win-win experience. I would recommend this store for anyone looking for quality or in my case, a nice leather jacket. Madewell in Burlingame :)

Therapy is a great place to find gifts for anyone. Including yourself! Shoutout to Magdalena and…read moreMarie who put together the cutest birthday package for a special friend. Super helpful, and exquisitely curated items keep this neighborhood gem high on my go-to list.

What a great experience. I was sad they closed the San Bruno store, so I visited the Burlingame one…read morein search of items that I had seen in San Bruno. I could't find any, apparently all of those items aren't yet on their computer but somehow Marie the attendant pulled some from seemingly out of thin air. Now the Burlingame store will be my go to store for all the interesting and thoughtful gems that could be found only at the Therapy Stores.

I just wanted to give a shoutout to John for his excellent service. I was in dire need of new shoes…read morebut was dragging my feet getting new ones because of my specific workout needs and chronic pain issues. John immediately jumped to my aid when I walked in, and helped answer all my questions thoughtfully and compassionately. He took all the time I needed to try out different options and guide me through the pros and cons. As a bonus, my girlfriend was with me at the time, and she was so impressed with the service that she asked John for assistance when I was done. He helped identify what options could help and got her set up with some custom insoles. We both left feeling very well taken care of and have been enjoying the difference we already notice in our day-to-day workout routines. Big thanks to John -- we highly recommend asking for him if you're in need of assistance at this Road Runner!

Cannot give Roadrunner Sports SC a great rating, but it's also not terrible, either... There's not…read moreenough people at this location and they don't help customers. I've been in there many times where I just stand and wait and no one will help me. Definitely not my favorite location. Not only that, but now all of their calls go directly to a call center in Mexico. You cannot call the store direct to put something on hold. It's really frustrating and I did not think Roadrunner would implement this- but they have. The call center agents do not have the information on inventory. Years ago you could call the store directly to put items on hold or talk to a store associate. I understand the store gets very busy ....but no other retail location that I shop does this.

I've been shopping at this location for many years because it's close to my home, but my recent…read moreexperience this week was very disappointing. I was trying to exchange an item for the exact same item. The reason for the exchange was that the pants I received as a gift were a much shorter fit than the same model I've bought before. I wasn't asking for a refund -- I simply wanted to exchange them for the same style in a normal fit. Because I didn't have the receipt or tag, I was told I couldn't make the exchange. The customer service was poor, and the manager, Raul, was not helpful. Considering how much they charge for their clothing, a much higher level of customer service is expected. I will no longer be shopping at Lululemon and will be taking my business to Alo instead.

This is the second time, and my bad for not reviewing my purchase but I trust when you asked to…read moreverify and look at my ID, you will apply my first responder discount! It's annoying! One I tell you I get discount, two you ask for my ID, and I ask for an email receipt, I trust that you apply my discount. Next time, with this store, or maybe all the store, I make sure you guys ring me up right!!! But it's annoying it's only this store that ive come across with this problem. Feels safer to just order online than purchase in store. This occurred 8/29/25 @ 1647 reg 3 cashier # ending 82943