10/10 experience! Michael and his team are absolute pros. I was impressed that they not only…read moreattended to me quickly but made sure every single person who pulled up was greeted right away. They even continued to take customers after their closing time just to make sure everyone was taken care of. During the oil change, they performed a full courtesy check while I waited in the car, showed me my air filter, and explained the oil options without being pushy, and helped me decide the best option for me and my car. They checked my tire pressure (even gave me new caps for the air valves that I've been missing forever!) and topped off my fluids. It's a 'well-oiled machine' here--pun intended! I'll definitely be back for my next service.

Exceptional Service -- Business Earned for Life…read more 5 Star Experience - must read! We brought our 2021 Kia Telluride to Strickland Brothers for a routine oil change. Some time after, I noticed a small oil drip. At that point, it was never even fully determined whether it was something they did or simply a failed seal on our end -- and honestly, it was probably a part failure. What happened next is what truly sets this company apart. Michael, the owner, personally called me and handled the situation with professionalism and integrity. Because the line wasn't entirely clear on whether the issue was a failed part or something related to the service, he took ownership of making it right. His focus was on standing behind the work, doing right by the customer, and building a long-term relationship -- not pointing fingers. They went way above and beyond. Kia is notorious for requiring OEM parts (aftermarket just won't work properly), so they had to track down a specific part. Michael and his team called multiple Kia dealerships, pulled strings, and somehow managed to get the part the same day, even though we were originally told it could take several days. That alone was impressive. They repaired the vehicle immediately -- and the next morning, Michael and his father personally delivered the car to my house. His father has over 40 years of experience working on vehicles and plays an active role in overseeing the work, which really shows. The two of them together are an impressive team. In conversation, I mentioned to Michael that part of my work involves helping businesses think through customer experience, and we talked about what it looks like to truly take care of people. The hardest time to do that is when it costs the business owner money. This repair did cost him money -- and he still did the right thing without hesitation. I've already referred many people to Strickland Brothers in the past because of consistently good service -- but this experience was different. I can confidently say I will never get my oil changed anywhere else, and I will be using Strickland Brothers for any automotive service they offer. I'll continue referring people without hesitation. This is only the second time in my entire life I've said this about a business: They've earned my business for life.

I usually go to my local trusted mechanic in Decatur, but it's too far of a drive, so decided to…read moregive them a try. Got the full synthetic. They only gave me 2 choices. Was quoted $95. Then another guy stepped in & handle it, while the first guy went to the other car next to me. He gave me $5 off. Gave him a $100 & told him to keep the change. Oil was filled with the correct type. Even though I stayed in my car, I could see thru the crack in the hood when he was putting in the oil, & it was 0W20. After they were done, I drove home & recheck their work. Oil was filled to the full line. Look under the car, no oil dripping. Next day, check as well, no dripping oil.

I went there today after work. I only waited a little while, and I was taken care of and the…read morecustomer service was excellent !

Good job but no where worth how much they're overcharging .... Value isn't there for me compared to…read morethe alternatives but they did an okay job at least with my oil change..... you'll pay at least 30% more than their competitors for the sam

Another great experience- these guys actually take the time to walk you through the necessary…read morerepairs and show you what they see- to then help you make the decision. I'll keep coming back!

This was my second visit to Pep Boys and the service there is outstanding!…read more Very efficient and pleasant experience. Such a convenient location for me too. Thanks so much!

I was supposed to get 4 new tires with alignment for $1,800 and I got the quote from store manager…read morelast Friday of May. My car supposed to be ready at 7pm, but they didn't do the alignment and They said they would do it tomorrow. I paid $1,905.46, and when I got my car, I realized they made scratches on my car 4 rims when they were installing tires. They said they would take care of it, and I told them my rims worth more than $4,000, and I don't want you to cover it with marker since I can do that at home, and I want it to get fixed professionally. I was there the day after to get my car as they told me, with fixed rims and alignment done. But I saw they covered scratches with marker, and they didn't do alignment as well. I told them I didn't want you to cover scratches with marker, so why did you do it? They said we didn't do scratches to the rims!!!! It's ridiculous. I can't believe. And about the alignment, they said your car is too big, and we can't do alignment for it, and when I asked them to return my money back for alignment, they didn't accept it!!! I really didn't expect these unprofessional manners and unprofessional job from them. I already emailed to headquarter twice but I didn't get any help and they just emailed me back Please know that we've updated your Case...........and have escalated it to our Field Leadership Team for further review and action. Just stay away from them.

I was overdue for an oil change - I am never good with remembering…read more... I was greeted immediately and was directed to pull right in, no wait! The attendant requested my previous oil change sticker to pull up my vehicle information, so efficient. The oil change was quick, they checked all exterior lights and I was on my way in under 15mins. I really appreciate the coupons I receive via email! I was able to get in & out so quick, without getting out of my vehicle!, while spending under $45 for my Expedition EL oil change. I cannot recommend Express Oil Change more.

Wonderful place arrived Saturday while raining they were so kind and offered me Krispy Kreme…read more Just lovely

Slow slow slow. And the up charges. Good grief! They always want to sell me an air filter and…read morecabin filter every oil change even though I change those out myself. And their filter prices are a insane markup. $109.95 for an oil change is just ridiculous. Last month here was my last time with these guys. I'd rather just go to the Ford dealer at this point.

Always get exceptional service from these gentlemen! I've…read morestopped in just for coolant tap off , and the Staff is always willing to assist. I'll only go there from all things related to my vehicle

Brought my daughter Toyota in to check hybrid system and I'll just say that Tyler and team have…read moremade a new customer. Over the top, very highly recommend! Thank you Tyler

My vehicle needed transmission & radiator fluid change (no flush, just drain & fill), as it's been…read more75k miles when I bought it new. They accept walk in, as well as appointments. Everything is thoroughly explained. You tell them what you need, they inspect your entire vehicle & give you other things that needed attention, like my rear wiper, which I declined, as I never uses it. Whatever you agreed to, then the work is done. They charge a fair price, even cheaper, like with oil change, than the place I used to go to get my oil change. Randall, Pat, Gage? are great, friendly guys. They keep you updated on your vehicle status. This is my go to shop from now on. Glad I found them.

One star because I have to rate it. This place states that they can do emissions, they couldn't…read moreapparently only one person certified to do it and he wasn't available. Next purchases the most expensive service available and during the work , I hear banging and then several people standing around. Apparently, they couldn't get the oil filter off, and didn't have the right tool to do so. They offered to try something with no guarantee and when asked what would happen if it didn't work, I was informed that they'd have the truck towed at my expense. Upon leaving they offered an apology, but no restitution for charging me for the oil filter. Not recommended

The oil change was very thorough.All fluids with topped and the team numbers were very helpful and…read moregave more information about things that could potentially go wrong with my car to save money

Today I went to this location having an emergency, not very much related to the job they do but…read morestill wanted to ask if they could help me. BRENT he came immediately after I arrived to the place. I expressed my concerns about a noise at the bottom of my car. He was very helpful. Very committed very professional, and He was very supportive. I I got in there 10 minutes before closing and he still helped me, he found the issue and he fixed it the noise in my car.. It was a relief to me! After me, there was another customer that arrived to this place in Brent assisted him too. Thank you very much. I highly recommend this place. I'll be back..

Always ready to help you with your needs. Quick,easy and clean work…read more. They have done my GM diesel in the past and charged only labor if I furnished the oil and filter recommended by manufacturer.

Hassan was amazing, he ran a free diagnosis of the vehicle and didn't find anything, didn't charge…read moreme. As a woman going to the car shop I usually am worried about being ripped off, this was the opposite!

("$700 for NEW PADS & ROTORS & I LEFT WITH BRAKES WORST WITH BEFORE")…read more Operations Manager doesn't care for quality work but just making a buck, wont issue refund for poor mechanic work. (Please Read My Experience and Leave This Store Alone) 0 Stars Do not go here, Jacob was nice but the operations manager and upper management need to learn about business etiquette. They hire people who cant do mechanic work. I went to get a brake job done on my vehicle. After two weeks my brake were still squeaking. I told Jacob, he told me the guy who did my brakes had been fired. But they will taken care of it. What confidence do I have in the store when they hire maintenance people who cant do proper work. I brought my car in after I called, when I came in, Jacob said he couldn't do the service that day because his tech called out sick. So I came back the next day, one of the techs looked at my brakes. At first he said he didn't hear any squeaks, then I had to get in the car with the technician and show him. Then they finally believed me, Jacob pulled out the pads and said they were faulty. The warranty will replace them. After placing the order, I sat down and then Jacob came to me and said the brake pads he order wont be there until 11:30, I had been there since 8 am it was now 10am and I had somewhere to be. So I had to leave again, the parts should've already been order prior to me coming in the previous day. I show up again the following Monday, to get my pads replace. Jacob says the rotors are brand new so we only gonna replace the pads, if you are still having issues we will then replace the pads. I told him specifically I want a refund if it is not fixed this time. At this point I don't trust the mechanics nor this shop and I am waisting my time. They replace the pads , two weeks later which is today my brakes are still squeaking . I call, Jacob answers I tell him my brakes are still squeaking. I want a refund. He calls me back and says my operations manager says we cant issue your refund but we can fix it. I don't trust any work to be done on my vehicle at this point, and taking action to make the operations managers and store owners liable for negligence. I paid almost $700 for new brakes and rotors and I left with my brakes and rotors worst than before.