My car was driven to Illinois multiple times and the owner's phone Bluetooth connected to my car and claimed he didn't use while he was in the passenger seat on a test drive. Mind you he had my vehicle for four days for a break repair. Also, the dents on the car door, windshield chips, and the windshield wipers replaced. I often wonder what else was replaced on my car. This place needs to be investigated read more

Be cautious about having work done at European Auto House. I found out my car was driven to Illinois while it was in for service back in August. Upon picking my car up, I had a suspicion there were more miles on it than should be, from memory. Upon mentioning it to the owner, I was assured they don't drive customer cars for personal use and that I must be mistaken. Then, I recently received a bill from the Illinois Tollway with a picture of my car going through multiple tolls. It is wrong for a shop to use customer cars for anything more than a test drive to ensure it's working. A 200-mile trip to another state is unacceptable. Being lied to is infuriating. read more

I recently used European Auto House to do a pre-purchase inspection for a 2014 Boxster that I was hoping to buy. I contacted Nathaniel who was very accommodating in setting up the inspection right away. He read my emails and responded to my questions right away. He was able to do the inspection the same day that I called. That afternoon he called me to discuss his findings. He very quickly figured out a number of things wrong with the car that I had no idea about. He was very knowledgeable and helpful. He gave me some very good advice about finding the right car for me. He saved me a lot of disappointment, headaches and money. I will call Nathaniel for the next inspection and I will certainly use him for service once I find my Porsche. read more

In November 2020 I gave Nathaniel Sumner, the shop owner, a $3500.00 retainer to start work on my 1972 BMW Bavaria. It is now February 2022. He has my car in his shop but he doesn't return my emails, phone calls, or text messages. The phone number listed for the business, (262) 242-6530, is out of service. Now I call and text his mobile number, (414) 748-3884. For 9 months I asked for a monthly update on the progress of my repairs and have received 0 updates. I have no idea if he's done any work on the car. I wish Yelp offered 0.1 star ratings (or lower) because this minimum 1 star rating is at least 10 times too positive. This Yelp review is my first post on an online business feedback forum in my quest to get my car and my money back. I'll add an update if/when this gets resolved... -Dan P in Whitefish Bay, WI read more

It has been about a year now. Working with Nathaniel on lots of issues (big & small.) Top notch, the best I could ever expect from a owner/business person. Takes pride, provides great service, even doesn't mind the "annoying" issues and fixing them for me. Thank you If you have a vehicle that could use some service work, just email him or call. He'll figure something out and a fair price vs. the dealer/stealer. Compare yourself. read more

I have a 2007 BMW that needed repairs. After looking around for a competent non-dealer repair shop, I came across European Auto House, 11020 N. Buntrock Avenue, Mequon, Wis 53092. 262-242-6530, the owner is Nathanial Sumner. Nsumner@eahonline.com The available reviews seemed very good. I visited the shop around October 10, 2021 and met the owner Nathanial Sumner. He did a quick "scan" of the car in indicated it needed a lot of work. I left the car with him for a complete evaluation. Several days later, he called me back and indicated the repairs would be around $5,000. He explained in detail what needed to be done and I gave him the go ahead to start the repairs. On October 14, 2021, I gave him a $3,000 advance on my credit card so he could order the necessary parts. He completed the repairs in about a week. He told me he computed the labor and parts in total, so I paid him another $1,857.81 on my credit card on October 21, 2021. When I picked up the vehicle a day or two later, Nathanial said he didn't have my invoice ready yet but he would complete it and email it to me. I called him several times and even visited the shop in person asking for the invoice. Nathanial stated he was "behind" in his paperwork but would work on it, since he does his bookwork on the weekend. I really have no idea what work was or wasn't completed. The guy seemed like a competent wrench but his failure to provide me with a work invoice is bizarre. I filed a complaint with the Wisconsin Department of Agriculture, Consumer Protection. Mr. Sumner never responded to the complaint. There's something going on with this guy and you should be very wary of fronting him any repair money and doing business with his shop. read more

If you're looking for an incredible shop with excellent service then look no more. After reading reviews on Indy shops I took my car in and Nathaniel took care of me with excellent service and great prices. His service was so top notched that it surprised me as I was expecting just an average type of customer service like all other good reviews. I normally don't take the time to write reviews but Nathaniel and his shop really went above and beyond my expectations and the least I can do is write a good review for him. Such a humble and knowledgeable person. Thank you Nathaniel and European Auto House. Car: 2011 BMW 335i Xdrive read more

Amazing service and free loaner BMW! Nathaniel is patient, thorough, and extremely honest in describing his recommendations for repairs. I echo the sentiments of the other reviewers who have had great customer service and learned something about their cars during their time with EAH. I would recommend this shop to anyone! read more

Very accommodating for my needs and fast turn around on work performed. Very knowledgeable and very fair pricing. Would bring my cars here first before a big dealer any day of the week. read more

I'm a big fan. Nathaniel has gotten me out of several jams with my 540i. He's responsive and a great diagnostician.

Bought my 328i 2011 used over a year ago and did the first oil change at home - when my low engine alert went on Nathaniel was able to get me in the very next day for service. He was very friendly and despite being a girl (I asked for details) he sat down and explained what had gone wrong with our home oil change - and actually encouraged me to do our own again with an updated recommendation for a filter kit. Thought the price was very reasonable and appreciated that he explained service, cleaned up from our mistake without complaint, and didn't judge the fact that the car had been serviced by a dyi-er. read more

I've used these guys a few times because I don't like to go to the dealer for my BMW. Even though it's quite a ways from my house, I drive here because my friends recommended them. They claim to use genuine parts and I didn't have any reason not to believe them... until now. My car, after having almost made it through this brutal winter, started making noises when I braked. I took my car in and they told me I needed new pads and rotors. Thinking this seemed odd since I had my breaks done about a year earlier, I took it to Midas first, to see what they said. Midas ran all of the tests and they said my brakes were still 60% good! I would have wasted about $1200! Anyway, you never know if a mechanic was just trying to take advantage or if this is from the top down but i won't be going back. read more

Nathaniel has always taken great care when working on my automobile. He's able to get me in right away without much advanced notice, and acquires the parts needed in a timely manner. And given the fact that he's skilled in repairing European autos, I would highly recommend him for any servicing and/or repair needs. read more

Nathaniel is an honest and good businessman who does great work. He is fair and never misses a chance to help his customers. I brought my car to him about two years ago and I have always been beyond satisfied! The work he and his team do is nothing short of stellar and he is always willing to sit and review any and all of my concerns or questions. read more