From the start they couldn't find an aid for Friday & Saturday. During that time an aid stole a…read morehalf of box of Gloves. I reported it but no one follow up stating what they did with aid. Nor did they offer to pay for the box of Glove which I paid for. SO DON'T USE THIS AGENCY RUN FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The reason for this review is of the following:…read more The transition to this agency took place on a sunday. By the end of the week , there were three people who were late for the shift. A no show for 1 of the shifts. Buy the second week.There were no showers given to my 95 year old mother, who has dementia, on some shifts. Her hair was not washed and bed not made, as well as laundry not done. Stolen food from my mother's refrigerator on the third week!! I personally purchased the food and put it into her refrigerator. One of her trusted caregivers informed me that within 72 hours the food was gone!! When I called the agency to speak with upper management, I was given a Coordinator supervisor who submitted this information to the compliance team. This action created more disappointment because my request to be heard by upper management was not met! The fault does not lie with the coordinating staff but the hiring staff. The screening of the caregivers lacks tremendously!! This organization has a large flaw , which is finding trustworthy and honest and loyal givers. The language barrier is huge. October 30th, 2025 I called the owner at the suggested number and extension several days ago. To this day , the owner has not returned my call , nor did he have a representative calling on his behalf. I was given a name of Ruealb? I found the compliance department follows up on their time frame but not on more pressing issues such as the food theft and tardiness. Specific policy: crushing large calcium tablets so that my mother is able to swallow easier? This not a medication! Very frustrating!! Communication is still lacking between connecting sections in the agency.

Big promises and i am hoping that things will work as well as promised although things are not…read morestarting too well. Hopefully it was an oversight that the voice mail for both the office number and the case worker both had the "mailbox full" at a time when there was a major disaster happening for my sister..... but we'll see. it was such a promising start and i'm hoping for the best.

I've been working with this agency for a few years now for my mom. The staff are very courteous,…read moreand they really make sure my mom is helped every step of the way. The coordinator we worked with always answered our calls and helped us find the right match for her home health aide. I would recommend Emanuel to anyone who needs them.

The True Problem with white glove is that my mother gets 7 days a week. She also hasshort term 4…read morehours snd then long term which is 8 hours. Before I transferred her there, I asked them if they could accommodate her with a bilingual Spanish/ English aide. That way when I'm at work, I can talk to the person in Spanish and not violate my mother's Hippa rights. In turn they will also be able to communicate with her in English. Well she has been left without an aide , sometimes the entire day. Other have sent people that Speak no English or Spanish. She has one girl now that's really good that works Monday through Friday, but on Saturday and Sunday she has no one now yesterday they sent eight who was sleeping off and on most of the shift until I had her go outside and take my mother out for some air. The time that she wasn't asleep because I had her get up. She was on her phone. It appears that they cannot accommodate us and with that being said, I'm calling the insurance tomorrow and make arrangements for change of Vender. Then Today the side that got here late , Walked out an hour early, real nasty talking about she is leaving and going to the office to get her assignment for Monday because someone VERY UNPROFESSIONAL called from the office and told her that she is not to return. She was nasty from that moment on. Then walked out an hour early talking about "WELL I AM LEAVING BECAUSE I HAVE TO GET ME AN ASSIGNMENT " I said you get off in an hour , and She said "WELL I DONT CARE, IM LEAVING NOW" I then said well I am calling the agency and she said I don't care what you do I am leaving. So could you imagine what she would have done with/to my mother if I was not here? I would hate to think. SHAME ON YOU STAR GOMEZ, LOPEZ, REYES !!!! (THAT IS HER NANE UNSURE WHICH IS THE LAST NAME, BUT IF YOU GET AN AIDE NAMED STAR, SUPPOSEDLY PUERTO RICAN BUT SPEAKS NO ENGLISH WITH A TINY PONYTAIL ON TOP OF HER HEAD BEWARE, OR IF YOU CAN RUN!!!!! SO WE HAVE HAD A JUNKIE, TELLING MY MOTHER ABOUT OPIODES AND TWO WITH FILTHY CLOTHES,ONE SNOR A COUPLE THAT STAYS ON THEIR PHONE, A BUNCH OF LIARS IN THE OFFICE, EXCEPT ONE ( LISA) THANKS GIRL FOR BEING AWESOME. THANKS PAMELA YOU TRIED TO HELP BUT ALSO PULLED THE "THE AID IS NOT ANSWERING" TO BUY TIME BUT OVERALL TRIED GOOD LUCK FOR ANYONEEEE THAT IS CONSIDERING THIS AGENCY

From the owner: White Glove Community Care is licensed by the NYS Department of Health and the NJ Division of…read moreConsumer Affairs, to provide home health care services. White Glove promises quality care and assistance for adult and pediatric patients within the comfort of one's home. Our specialized staff deftly maintains a balance between professionalism and honoring their patients' dignity and independence. We invite you to experience the White Glove difference and look forward to be of service.

my experience was flawless callie is great she has a lot of patience she is very thorough and…read morerespectful it's a pleasure to work with her i would recommend anyone to white glove in a heart beat

Unprofessional scheduling coordinator like Victoria is a reason to think twice about this agency…read more She doesn't care about client long enough to listen to their needs and remedy any issues that may arise, then her resolve is to bail when she cannot get her job done. No time for incompetence, no time for petty behavior. One need to work with caring and accommodative office staff which will in essence reflect on the HHA they hire to work with clients.

The name says it all a lot of experience care and overall wonderful staff…read more I also have neighbors and friends who love and Rappe about this place

We have been served by Touching Hearts for nearly 3 years and have had wonderful caregivers and…read moregood office service over that time. It has made a huge difference in my life as the primary care giver, allowing me to take time away from my loved one knowing she is safe and secure with a caring companion.

The worst company on the planet. Had an aid call Ana she worked for one Hour 1/2 plaid with the…read morephone for the rest of the time. When I call the supervisor and told her all she said was sorry

Home health aide/home attendant/home care worker and coordinators are unprofessional, dishonest,…read moreuntrustworthy, and unrealiable. Staff dont show up to clients home to provide home care service as scheduel. Staff leave shift early leaving loved ones unattended. Coordinators tell family client has 24 hour care. Then abruptly reduce hours without notifying family members. With no regards or care for your loved ones, even if your loved one is bedbound they abruptly stop services.

Staff sensitivity. They were cruel and negligent toward my mother in law and me. They incited…read morecommunity and families against each other

The Sunday South Williamsburg streets are busy with Hasidic Jewish folks in all traditional black…read moreand white regalia pushing double strollers, reading thick books over thicker horn rimmed glasses. To a visitors eye, it would be as if the entire Pennsylvania Amish country came to Brooklyn, minus the horse drawn buggies. My neighbor, Mr. Chen, a 30 year member of our tightly knit Forest Hills street took ill four months ago, and I had slight reservations (mixed emotions) about going to see him even though we spent a lot of time together over the years. A stroke hit him quite hard and I was told that it severely hampered his memory, that he does not speak and that he mostly confined to rolling chairs and mechanical beds. Nursing homes always feel like Gods waiting room to me, they sadden me as the next step seems so near. Attached tubes to veiny bodies, hollowed screams down long halls and the empty eyes fluttering about are all abound. Bedford is smaller in scale, attendees and health care workers are on the go, room to room, activity to meals, smiles beaming when they look up to greet you. I found this to be the continuous theme from my arrival to my departure and the end result? Peaceful minds, content eyes, friends and family's gratitude. (Review was taken down Oct. 8th and after calling Yelp, they told me to re-post it)