Went in on my lunch break to get a Brazilian. The facility was EXTREMELY clean and smelled really…read moregood. The front desk team was very friendly and attentive. My waxer Ebony was literally amazing. I'm pregnant and she made me very comfortable. Her energy is infectious and I left with a smile that carried me through the day, plus I was nice and fresh now. My next appointment is a as already scheduled!

Great experience at this location. Receptionist was very polite and sweet. My wax girl was Mary…read more She's the sweetest, made me feel 100% comfortable and takes her time doing her job. Very satisfied with this location.

I've been coming to Moss Beauty for over 6 years and cannot recommend it enough. Rhonda the owner…read moreis the most amazing waxer. She uses two different types of wax and makes the process as close to painless with her incredible skills. She now focuses solely on body waxing and especially bikini and legs/arms. She's been doing this a long time and even when I've been traveling and had to go to other places nowhere compares to Moss. She is also a great sex educator and sells high quality and well-curated toys in her store. She'll give you great advice and is just fun and easy to be around and talk to. Lastly she's super LGBTQ+ welcoming and embracing - so it doesn't matter who you are you will be welcomed and made to feel very comfortable at Moss.

I've had mixed experiences here! My first was really lovely but the second time was a bit stressful.read more

Kevin was great!! It was super nice and it was so clean. A lot of different colors. Will be coming…read moreback!

I was so excited for my pedicure once I landed in Durham. I called two days in advance and made an…read moreappointment for 5pm on 7/3. I walked in and let them know about my appointment, I saw them check their book and confirm I was on there. She then told me to check in on the kiosk and pick my color. I followed the woman to a pedicure chair where she informed me that I shouldn't sit there and it was for someone else. About two minutes later, a woman walks in and thanks her for squeezing in an appointment. Wow. She tells me to go speak to the manager. He asks can I wait because there are three other people ahead of me, I said no I really couldn't and that's why I made an appointment. Very, very disappointing experience. Why let me check in for my appointment but then don't service me? Why was another woman with an appointment serviced before me? Why was there no real solution offered except wait for an undisclosed amount of time? I thought people were friendlier down south but clearly the businesses are not. 0/10.

I popped in on Saturday to get a clean up up my brows. There was no line, so I was led to a chair…read moreand the gentleman asked what service I was looking for. I let him know that I just wanted a clean up and to keep the thickness of my brows. He cleaned up my brows quickly and exactly like how I wanted them. Quick in and out service and not too pricey ($12). I paid in cash, but they do also accept credit cards. I definitely will return when I need another clean up of my eye brows.

I stopped in and was very pleased with the service and skill of the technician. It was much less…read morepainful than waxing and he did my lip and brows, all for $18 and 10 minutes. My brows were shaped up nicely and he listened to what I wanted (not too thin). I wish I was local to the area, I would come back often!

I had a great experience here! Even though I didn't have an appointment, they were very…read moreaccommodating and were able to fit me in between other customers. The staff was friendly and welcoming, and they did an excellent job on my eyebrows. The salon was fairly busy which I think was frustrating to some but is always a good sign for a business. I'm very happy with the results and would definitely come back.

Nancy is amazing! She completely transformed my brows: super precise, gentle, and knows exactly…read morewhat shape works best for your face. You can tell she really cares about her work and wants you to leave feeling confident. The salon itself is clean, relaxing, and everyone there is friendly. I've gone to a lot of places before, but Nancy is the only one I actually trust with my brows now. She's quick but never rushes, and the results are always perfect. If you're thinking about trying a new brow place, ask for Nancy -- she's the best!

10/10! I feel like I look a decade younger after my facial and it was so relaxing. Dana was great…read moreand explained everything along the way. Booked another appointment immediately!

Dana got me in pretty quickly and did a great facial giving my much needed pores a refresher!…read more She used perfect pressure and also excised some areas on my sides of my cheek that had gotten clogged. I will come back and do a small peel with her in the near future!

I had a great experience at this business. My cerologist was "El", she did a great job on a full…read moreleg and basic bikini wax. She was very thorough, gentle, and made friendly conversation. She checked with me to make sure the temperature of the wax was comfortable, and plucked any stray hairs at the end of the session. Highly recommend!

A terrible first experience with eyebrow lamination. They were over processed leaving them,…read morebrittle, frizzy, patchy, and crunchy. I reached out to the local owner as well as the corporate office and received no replies. Do not recommend at all and praying they grow back!

My eyebrows got butchered. I took my time explaining what i wanted and even showed a picture for…read morereference. She nodded and said yes. My eyebrows were full and i wanted to keep them that way just straighter. Now i look like i have Bell's palsy one thin and one semi full. Neither of them straight

Hands down, the best wax I've ever had. The ladies were extremely thorough, kind and efficient. I…read morereceived underarm, full leg, Brazilian waxes in under an hour. They made me feel comfortable and welcome and did an excellent job. I cannot praise them enough! Thank you!

I had a massage by Izzy. Oh lawd, she is fabulous. Very quaint house and I felt perfect at home…read morewhen I first walked in. Greeted a young man that was super nice. A+.

What a wonderfully blissful space for a facial! Vibes are warm, welcoming, and whimsical. Carissa's…read moreconsultation was nurturing and thorough. Her presence and technique so soothing that I fell asleep three quarters of the way in! I awoke refreshed an glowing. My skin can breathe again. The jump start I needed to motivate better self-care. So grateful.

I HAVE DOUND ME A NEW WAXICIAN!! McKenzie W. Did such a great job, as painless as it gets. She was…read moreengaging with me w a warm aura, very kind.. and made me feel comfortable. I have scheduled my next appointment in advance! If you're looking for a new wax lady, she's it! The Retreat overall is such a beautiful place w kind souls and very relaxing. Durham has a gem.

Their brand is smugness and condescension. More like "the abuse" and not "the retreat." I'm sorry…read moreto say they have lost my business forever and I can never recommend in the future. The attitude of the person I dealt with makes me never want to go again. My family has paid for a half dozen services and yet there is no thought to a long term relationship. Transactional thinking that will cost them. They are actually just around the corner from me and I would have considered making this a more regular stop, but one interaction has cost them a lifetime of business.