Autumn and Kamila are a dynamic duo at the front desk. They make it a point to know the clients, and they do it with ease I feel very welcomed by them every time I come in. I know I'm in good hands from the front desk to my waxier, Tiana. She knows her stuff and I trust her with what ever service I get. Great center, I have recommended it to several friends. Keep up the great job ladies, you all deserve recognition!!! read more

The front desk staff is fast and efficient. They ensure you are comfortable and that you are pleased with what you pay for. I go to keep my back hair in check and they deliver and make sure I'm good to go. read more

Highly recommend this salon. They are highly skilled and did a fabulous job. I was worried about finding a salon who had waxing expertise.

I've been to this location a few times for a Brazilian wax and went recently for a Brazilian and added an eye brow wax. The visit was great. However, when I went to check out I was asked if I wanted to sign up for the eyebrow package (I already have the Brazilian wax package.). The girl behind the counter explained the cost and that she could break it down into 4 payments. I said no thanks, I just wanted to pay for my visit and add a tip. Later in the day I saw my card was charged $207. (I didn't notice it while there because they charged my card on file.) I called the location and was told I signed up for the package. I obviously disagreed and after some back and forth, we came to the conclusion that there was a miscommunication and I would be refunded the difference. The girl apologized but her tone was not friendly and VERY quickly hung up on me once we came to an agreement. I normally have had a great experience at this place but it wasn't so great this last time. read more

I guess I jinxed it with my positive review. For the past several months- this has entirely gone downhill to where I'm literally just trying to finish the rest of my pre-purchased package & be done with this location! Let's start with the fact that my fave esthetician quit- and I don't blame her at ALL. Now, I won't complain about the gal who has replaced her, as she is very skilled & professional. But, the manager here is something else. Consecutively, the last 3 visits, I have been waiting 15+ minutes AFTER my scheduled appointment to be seen. When they are strict with their own "late policy"- 6 minutes & your canceled as well as charged- I find it unacceptable to be sitting there waiting as long as I have. Barely an "apology" is offered. And I'm pretty much fed up with it. The manager has been sitting there chatting away at the front desk each time- and doesn't care. But scolded another client for being late by 6 minutes... as I'm still sitting there going on 15 minutes waiting past my scheduled time & all other clients that walked in AFTER me have been accommodated. Naturally- I declined to tip this time. And was even more put off when the manager has the gull to ask "why?"! I stated the reason: my appointment has been consecutively late by 15+ minutes EVERY time I schedule and come in. Renee actually cared about her clients. She took the time to get to know me, was ALWAYS on time and went above & beyond to fill my brows in & go the extra mile. I don't receive that with anyone else. And what really made me want to walk out: another client walked in a few minutes after me. The manager LOUDLY exclaims: "omg do you smoke?! It smells TERRIBLE in here just now!" ...talk about rude & uncomfortable! I'm just severely disappointed with how the business is being run now. I can totally understand why my favorite esthetician decided to part ways- I'm on the verge of doing the same. I should never be held to a policy their own employees cannot respect, and I should never have to wait 15+ minutes past my pre-scheduled appointment time, nor should I ever have to feel uncomfortable with the rude remarks made by management/staff (or listen to their behind the counter gossip) then be questioned about gratuity, demanding an explanation! This place really needs an overhaul and to clean up the toxic environment that has been created. It never used to be like this, and now I understand why there is such a high turnaround and it's all going downhill. I really can't wait until my current package is used up so I can leave this one behind. Totally not worth it anymore. read more

I have been a waxer for the past thirteen years of my life. I just moved to this area and read the "great reviews" absolute joke. The experience was NOPE, the management treated me like I was a Karen (I was SO polite and professional while explaining what was so uncomfortable about my entire experience).I understand things can go wrong... however, how management treated the situation lead me to this review. I'd rather find an independent contractor on Craigslist than support this "business". read more

I've had good experiences at this location so far. I do feel like the turn around is high for esthetician's so I'm not sure why that is, but I feel like whenever I need to call to reschedule or even see if they can bump me up ahead of my previously scheduled time they are always able to fit me in or reschedule me to a time that works better for me. The last few girls that I've had doing my wax have been very professional and quick. I've never had to wait more than 5 minutes for my appointment, and check out is really easy with the prepaid pass. read more

The review is for the staff at the front desk. I came here today in the evening of 9/17/21 after driving from Huntington Beach California :) and got lost around the area of Mesa. The girls at the front desk were very professional at their jobs and really helpful with a lost traveler. The mapping on my iPhone wasn't working properly and I asked if they could help me get to a specific address since I was completely lost. The staff provided me with a perfectly printed direction to get to my final destination. I really appreciate the thoughtfulness :) and in return I told all my families and friends who are mostly in the Scottsdale area that if they ever need a wax, they should come to this great establishment. Even if I ever needed to wax my arms and legs for professional cycling around these parts whenever I'm in town I'll definitely patronized this business. Thanks again! :) read more

Megan was wonderful! It was my first time getting my face waxed and I totally loved it. My skin felt amazingly soft afterwards and had a nice glow. Thank you! I feel so pretty! Megan was so nice, professional and did a great job especially on my eyebrows. read more

Clean, affordable and professional. Everything you want in a wax center, she did a great job. read more

I switched to the Power location in Mesa due to the pandemic, and I am glad I did. The front desk is always nice, and I think Amanda is the best technician I have had in the past 5 years at EWC! read more

This was my first time at this location and I love their customer service.. especially my waxing specialist Chelsea. She immediately made me feel comfortable and engaged in great conversation even though I was getting some body parts done. I've gone to other European Wax Center locations in the past but I will make this location and Chelsea my go to. The services where done very professionally and I was really happy with the results. Thank you Chelsea! read more

Trying a new location on my way home from work. Excellent front desk staff. Very friendly and nice. My waxer was great as well. Unfortunately I can't remember her name. I will check the next time. Easy process, and I bought a new pack. I like that I can pay in installments. Grooming can be expensive! I will be back. It is easy for me to stop on my way home, rather than take up time on a day off. read more

Just moved back to Phoenix and this location is closest to my mother's house. I had a first time appt with Amanda and it went great. I've been an EWC Customer since 2012 and I was an employee for 6 months in 2019 while living in Houston. So I'm picky when it comes to my eyebrows and Brazilian. Amanda was very friendly and met my expectations. I've already got my next appointment scheduled with her. read more

If you enjoy paying to have your skin burned, you've found the magic place! Christina burned my face and when I called to complain about it they told me my skin must have been sensitive. This is insane because I've been waxing for 15 years and this is the only time it happened, coincidentally the only time I thought the wax was too hot. Imagine that. Not only did they not apologize they asked me to book again with them!?! I said no and went to serenity wax who was cheaper less painful quicker and overall just fucking better. Two months later I get a voicemail from European wax center that I'm about to miss my appointment today? They must have put me down as a dummy appointment or something to make their numbers look good. Go elsewhere. You'll be happier. read more

What a great shop! The building is small, but very neatly set up. They got me in on the same day, but you're probably better off making an appointment. I've been to a lot of eyebrow waxing facilities in my life, but this one did the best job on my brow shape and even brow powdered them up when I was done, so I didn't look quite as much like I'd just had my skin waxed off. The staff are really friendly and professional, the products they use on your skin smell fantastic. Compared to salons where the person doing your brows has hair appointments and/or nails as well to do all day, these guys focus solely on waxing, so it's no wonder they're good! read more

If sth goes wrong with your brows or their service, and if you complain, they are adamant on giving you all the stress you can get. They took off the tail of my eyebrows and then started asking me to show proof and this that, wasted my time. Gave me a store credit eventually which unfortunately I am not able to use anymore. So they can have my $21 for the damage they did to my eyebrows. Rip off place ! Time wasted - Commute to fix eyebrows which obviously they couldnt, showing proof of picture, talking to them - 1 hour. Another hour wasted when they cancelled my appointment and refused to provide me service because I lodged a complaint on the staff who damaged my eyebrows. How professional ! And that store credit was just a LIE ! Dont go to this NOT- Customer-oriented place. There are other places nearby where you can get gem of a service. read more

Great experience here. Easy to schedule, wide variety of appointments. Front desk and waxer super friendly

I always go to Urban Wax but needed something close. Although the girl that did my wax was great, the front desk staff was terrible. As soon as I walked in I got a major attitude as if I was putting them out by coming in. I was greeted with a "what do you want" attitude and received an eye roll when I told them I had an appointment. I was instructed to "sit down and wait" with a major chip on the shoulder. 3 stars because the wax itself was good and the esthetician was good. Not worth the attitude from a 22 year old front desk clerk though. I'll be back to Urban Wax next month. read more

It was my first time there and it was interesting. Brazilian Wax ......was a experience that I never thought I would cry and laugh about but I would do it again to keep the cookie jar shiny. Thanks Hannah for the kick ass service. read more

Love this location!! Super convenient and everyone is so friendly. I have been seeing Brooklyn and she is my go-to girl, but I really feel like I could trust anyone there. read more

The facility is really well maintained and the employees are very sweet. I got my eyebrows waxed here right before a big event. Unfortunately, the woman who did my eyebrows wasn't great. She cleaned my brows well but didn't know how to shape them do they had this weird bulky, uneven shape. The experience itself was quick and painless. It just depends on which waxer you get. I probably wouldn't come back because of how bad the eyebrows were done for how expensive it was. Deff not worth the 18$. read more

I went in for a Brazilian and it felt so uncomfortable. As it is a Brazilian I would expect maybe if anything a small towel to feel some comfort. Girl flat out said just strip down and lay on your back. Room was freezing and was told that once she started waxing that would warm me up. When wax was applied it was so hot. I mentioned the temperature was too hot and she pretty much said "well it is a sensitive area and that's how it is". The wax job was lousy and not what I expected. read more

I have been a customer of EWC for quite some time now. I used to frequent another location but recently moved and found I was a lot closer to this one. So I decided when it was time for my next eyebrow wax I would check this location out. I was hesitant of course because I had never been here and didn't have an esthetician so I played "esthetician roulette" and kept my fingers crossed for a good fit. Before I get to her part of the review however, I do want to note that the vibe when you walk into this location is so much more welcoming and calming and natural than the other locations I have been to. The amazing front desk attendant (I didn't catch her name and wish I had) was kind and greeted me right off the bat and got me checked in. The environment along with her personality made for a 1,000 times better experience than my past ones. Now onto my miracle worker miss Cohl. Hands down one of the most efficient esthetician's I have ever had. I explained to her how the last person who waxed my brows was really aggressive, young and fast and destroyed my skin. She immediately began troubleshooting what we could fix and listened to my hopes and dreams for my brows haha. She then began her magic and at the same time held a very real and down to earth conversation with me. She engaged with me and it didn't seem forced or fake in any way and that makes for such a great experience. And on top of that, my brows looked flawless when she was done. I am just so happy I was matched with Cohl because I can tell you right now, she will continue to have me as a customer and this location has won me over and I will be returning for sure. Anyone looking for a great location and a fabulously, beautiful and talented esthetcian, go see Cohl. She'll work her magic and you'll be pleased with the entire experience as well. **Thank you to the front desk attendant and Cohl for being so kind and considerate, you two are incredible. Keep it up ladies!!** read more

I have been going here for a few years now and have been happy overall. However, what has made me finally write a review was the consistent great service from Sarah. For the past few years, I've had trouble finding someone I really like that does an amazing job on my eyebrows. Every time I leave here, I get compliments like, "dang girl, your eyebrows are on point!" I also like Sarah as a person. She is very friendly, professional, and personable. Please don't go anywhere anytime soon!!!! Thank you for the great service read more

Great! I went there just today after I had a really bad wax about a month ago. I decided to get my brows waxed 5 weeks ago where I get my nails done, and the lady took way too much off and they were a little crooked. I went to European Wax today and the lady, I cannot remember her name, did a great job of straightening them out and giving me a little bit of a shape with what she could since not all of the hair has grown back. I signed up for 12 waxes prepaid so that there is a decent discount. I am looking forward to having someone wax my brows who knows what they are doing and are not in a rush! My brows look great and will look even better when they are fully grown back. read more

Had a FANTASTIC visit to this location!!! The energy is great inside and is much nicer than some other locations I have been to across the west. Shannan is always amazing!! I refuse to be waxed by anyone else (even if it means some extra hairy situations occur). I promise you won't be disappointed by booking with her! read more

Love the front desk ! Really sweet ladies and great waxers! They fit me in when i just walked it ! The waxed i saw was Victoria ! She is really quick got me out there in no time ! She is a real flash with her hands ! Would so go back ! read more

This location is great! The moment I walk in I'm greeted by friendly receptionists. I have seen multiple waxers, Sarah and Shannon have been my go to girls, all have made my painful experience not so painful. All of them are very meticulous. I love that!!! Also, I don't feel like anyone here is pushing products or services unless I ask for suggestions. read more

Thank you again Danielle for the tremendous service. My last appointment with you was an experience that I'll never forget. Having waxed an area that I never thought to have done. You were Very gentle when I was feeling a little afraid. I would definitely recommend you to anyone that comes to EWC. I forward to seeing you at each appointment that schedule. read more

I've had been waxed at this location for almost 4 years with no real issues. A couple months ago I had several services right before I left for vacation. Short story I had to be re-waxed on vacation. It was that bad!! I called the location several times and was told the manager was not available. So I sent a message via the corporate website. A few days later I received a voice-mail where the manager stated to give her a call regarding the issue. But, she also made sure she mentioned (in the voicemail) that I contacted corporate instead of her. I called, and she stated she was sorry for the issues with my services, and that she would comp the same services on my next visit. Well, the next visit came and went, and I ended up having to pay for my services. She was not there. So I again scheduled the following month, but mentioned the issue before my service took place today. The gal went to the back and came out and she said the manager said she could only comp half of the services I was receiving today. Which were not my normal services(much less). I stated, that is not what was discussed. The manager then came out from the back pissed. I obviously was bothering her. She argued with me stating that getting a wax is a luxury. Definitely lady,.....one I pay for! She didn't take any responsibility for her previous conversation, or the fact that she failed to keep her word. She blamed it on the new system, and the fact i had scheduled when she was not there, or just on me in general. I just asked to cancel my remaining services, and to be refunded the previous charge. She refused. Once she realized I had recorded the entire conversation she asked me to leave the store. Gladly!! Don't waste your money here. The manager has no sense of customer service. She doesn't take responsibility for her actions, and lies straight to your face. read more

Love the wax. Quick, easy and clean. Important to schedule with a great woman and after a few I found the perfect one. Lyndsey is awesome and I highly recommend her. She is very thorough and she makes you feel very comfortable. Important when getting a full Brazilian. Her personality and professionalism is perfect yet she makes you feel like a best friend. Thank you Lyndsey for making my experience perfect read more

I went into my appointment on Wednesday super nervous because I had never gotten my eyebrows waxed before and Brooklyn made me feel super comfortable with everything. She was very friendly from the get-go and did an amazing job. There is no doubt that I will be continuing to go to her to get my eyebrows done!! read more

I have been coming to get waxes for about two years now and I love the service given. They are always good at booking me in when I walk in with no appointment, and also call to confirm appointments when you book in advance. Prices are reasonable, however they seem to be going up each year, they do offer some deals. read more

I have been going to Shannan for over a year now and she is amazing. I had never done a Brazilian before so I was a little nervous before but now I love her and my wax lasts long, looks amazing and is an painless as possible. I now see her for all of my waxing needs. I even followed her from another location to this one when she moved. It's further out of the way for me but she is totally worth it!! I would recommend her first and foremost to everyone at this location. She is so much fun to talk to it makes me feel like I'm catching up with a friend and I almost forget I'm there getting waxed haha. She's not only a great waxer but a great person who genuinely cares for her clients! read more

This place is awesome. I have typically gone to the Tempe location but will be coming here from now on. Ashley was absolutely amazing. She was very meticulous and did everything she could to ensure that my brazillian was complete. Thank you! read more

I do love the European Wax Company in general, but this visit was awful. The waxer herself was very very nice and could hold a nice conversation. But, my Brazilian wax did not turn out at all. I've had plenty in the past and this is just awful. To put it in a few words... Crooked, still hair everywhere, and raw. Im lost for words. Do yourself a favor and avoid a nice lady by the name that starts with a "K". I don't want to put her on blast. read more

Even without an appt., I still get seen within 15 min! I've gone there for about 3 years, see them every 5-6 weeks. I generally see Jackie, but I've seen Brandy and a couple others. Everyone, no matter if you've seen them or not, are always super welcoming. Even in the most awkward of positions, they genuinely make you feel comfortable. Highly recommend this location! read more

Perfect brow wax, every time. Super nice techs (Jackie is awesome!) Incredibly clean. Never have to wait more than a minute or two when I arrive. Pretty easy to get an appointment. Totally recommend! read more

I've been here 3 times now for an eyebrow wax and I haven't been disappointed yet. The prices are good and I like the type of wax they use. If your looking for a new place to get your waxing done, definitely go here, I'm sure you won't be disappointed. read more