Called in advance to see if I could go get my eyebrows done at this location and they told me they had a 3:15 available or I could do a walk in So I walked in at 4:10 and there was 3 girls in front desk, one of them asked if I had an appointment I said no and she said our next available appointment is at 6pm She didn't even ask what I was trying to get done or anything. If I would have known they didn't take walk ins I would not had driven to this place!!!! read more

They texted me at 11:37 for a 11:45 appointment to tell me my wax specialist was not available. I always plan my day based on my appointments and I do my research on providers. No consideration for their clients, but they require 24 notice for any cancellations. SMH read more

The girls at the front always greet you as soon as you walk in and check you in efficiently, super friendly. I love going to my waxer Lyssa! She's such a girls girl, will give you great advice for staying bump free between appointments and she's funny, efficient, detail oriented and I recommend her 100%. I've had 5 different waxers and she's the absolute best read more

Angela is by far my favorite at this location, always takes her time to make her work perfect she makes it worth the trip!

Horrible experience paid so much and for what? It was my first time getting waxed and no where on their website or when booking was i told to exfoliate for best result but it was my fault for not exfoliating and that's why I came out with so much hair still left on my legs. I called to complain but it's been a week now and nobody has contact me back. Horrible customer service! read more

Couldn't recommend Arianna enough. First time I went to get waxed was somewhere else and was ridiculously painful, leaving swaths of hair behind. Arianna was very friendly, professional, and got it done quickly, much less painfully, giving me super smooth legs. The price was a bit more than I expected, but willing to pay it to get this level of service. You get what you pay for has never been so apt a description. read more

It was my first time getting a Brazilian and I had Angela. She was absolutely amazing, I was nervous and she just kept me talking the whole time. She was so quick and efficient. read more

the people in the front were not pleasant at all. my friend and I were told 5-6 minutes, which turned into 25. I tried to go back there with my friend because it was super cold in the front, and I didn't see a problem with it. I was told, in a very rude tone "only one person... corporate policy." I wouldn't have had a problem with it if she wasn't rude about it. plus I have gone back there with her before. another women there was skipped over and had ended up waiting without being told she was skipped over for another 30 minutes. not enough communication with the people coming in, very rude overall. especially when the women in the front rolled her eyes when the we left. read more

After reading all the positive reviews, I was really disappointed that my visit wasn't as pleasant. It was my first time getting a Brazilian and I didn't know what to expect. The receptionist was very unenthusiastic. It was freezing in the lobby. The esthetician was Dominique. She came out and wasn't very chatty, basically just looked at me, said a few things and walked off!!? Hello? Fast forward: she didn't really give a warning and just laid the wax down. I got a little worried and hesitant and she started rolling her eyes and sighing at me. She pretty much said Im going to be late for my other clients I don't have time, Im not going to have time to clean you up. I thought that was very unprofessional. After that she didn't give warning to breathe before she pulled, and I didn't feel that she was holding the skin taut. She asked if I wanted her to clean the rest. Okay, isn't that what you're supposed to do? (There was still hair left afterwards) Long story short, don't come here for your first time, and if you do, do not pick Dominique. Maybe its not her fault and this business doesn't tend to new clients well. They're very in and out and don't make time for people who are new and making an already awkward experience even more uncomfortable. Or maybe this woman is probably in training. She had a very dead expression and did not smile once throughout the visit. The receptionist didn't either, but I gave two stars because she at least helped me learn about the different packages they offered. read more

I have given this location more than one week to respond back to me personally after I reached out to the company. I now write this in hopes that they reflect and change some policies and warn others of potential problems they may face here. I had never been waxed before. When I decided to get waxed, I looked up reviews and saw that this company was local and highly rated. I decided to stop by the location and ask some questions before I decided to get the procedures I was interested in done. The first individual I spoke with had a badge that simply read "Trainee" and really couldn't answer my questions but stated a waxer could and that she could even get me in in an hour and offered me some very good deals for "first timers". I stated several times that I had never before been waxed and although I understood the technical process of the waxing itself by what anyone would know on a rudimentary level, having never been through it myself had some anxieties. I was assured the waxer was a professional and would guide me through the process. Feeling somewhat awkward with the hair growth I had grown out in order to be waxed and trusting the reputation I believed they had, I felt the need to go through with it. When the time came, I was met with Fabiola, wearing a full on paper face mask obscuring her face from just below her eyes to over her chin. I was led into a room and told to undress waist down. In front of her. I do understand that I was about to have a full Brazilian wax, but even in a Doctor's office I am given some level of privacy and integrity. I personally felt very uncomfortable undressing in front of someone staring at me. I was not asked to change into a robe or smock, I was not offered some sort of covering. I believe as a professional that she felt she was, she should have taken the time to address my concerns and guide me through the process. She absolutely did not and I also feel a Brazilian should not be offered or at the very least a smaller wax job should be performed before someone that tells you several times that they have never been waxed before receiving a Brazilian. I understood that hot wax is placed on your body over the hair and that it is forcibly removed, I wasn't given any indication what or when to expect and I had a very painful experience. I was very upset but it was happening and I wanted it over with. Fabiola had to see this was bothering me as she stated that my underarms wouldn't be as painful. When it came time for my underarms, I was told to now remove my top, now wearing just a bra and was now naked and fully exposed. I was now even more uncomfortable and wanted to just power through and get this all over with. I didn't know if this was how it was supposed to be or not and just complied. After my underarms were waxed, Fabiola once again watched as I dressed and spoke to me about buying a retail product item. I was also promptly told how lucky I was to have received her services and that she stays very booked and I would have to book that very day in order to get waxed by her again. She recommended I purchase 6 Brazilian waxings and that I would get 3 for free. Aftercare was not once discussed with me aside from the product she wanted me to purchase. She led me back out to the front to pay for my services. While I did state that I understood the reason for the retail product, I also wanted to know if it was cruelty-free and eco-friendly. She stated it was, so I asked for the literature or some indication that it was and that she just knew.I also asked for an ingredient list and she said I could talk to the receptionist "Trainee" about that and left. The receptionist tried to again sell me on the line but when I asked the same I was told "she just didn't know". I asked if they had any literature, specifically an ingredient panel for the product they wanted me to purchase and I was told I could "Google it". I was offered a $450 brazilian package I rejected. So I went home and "Googled it" and here's what I could find about some of the ingredients: http://www.ewg.org/skindeep/ingredient/706569/TOCOPHERYL_ACETATE/#.WYWvkVWGPcs http://www.ewg.org/skindeep/ingredient/704811/PHENOXYETHANOL/#.WYWySlWGPcs http://www.ewg.org/skindeep/ingredient/706224/SORBIC_ACID/#.WYWyuVWGPcs http://www.ewg.org/skindeep/ingredient/700444/ANTHEMIS_NOBILIS_%28CHAMOMILE%29/#.WYWzBlWGPcs Their products are not cruelty-free When I got home, I was bleeding heavily and very swollen. The bleeding and pain had me in a Dr's office where I was told I had tears in my anal region. I would miss that day and the next as I healed. read more

Friends don't let friends wax at nail salons and there is a Brazilian reasons to get waxed here. * It's clean. * The girls are really sweet. * They walk you through every step. * They are not offended when you cuss. (The only time I cuss and sound like I mean it) * It's not as bad as you think. The worst part: actually letting my hair grow out for a week before my appointment. You know what they say, if you can't handle me at my unshaved you don't deserve me at my waxed. read more

Horrible service. Manager is horrible. When trying to resolve an issue she thought it appropriate to just say she would cancel my wax pass. I have had a wax pass since 2012. They burned my lip at this location in 2013 and have not gone back since. Decided to try them since it was close to work one more time. It is an hour from my home. Horrible job done and I need it redone. Be sure to check their work before you leave which means you need to check EVERYTHING. The mirror in the room is there for a reason. Check all their work don't wait until you get home to realize they didn't get the hair off. Waste of my time and money. read more

Defin! Going back! It was my first time getting s bikini wax and Fabiola was AMAZING! She made Me feel very comfortable and was fast. I would recommend her to anyone going for the first time. read more

I took another hiatus from getting waxed. I was extremely nervous about the pain. I was paired with Amber and it was great. She was swift and efficient. She is very personable and the time went by quickly. On the other hand, I made my friend come do it for the first time. As I was sitting in the lobby, I heard her scream. It was a bit embarrassing. read more

I've been debating between two or three stars for awhile and I really don't want to be a "bad review" in a sea of good ones, but I have to be honest. My sister were out shopping in Pasadena and needed two eyebrow waxes. I called around and found this place and we were thrilled to hear that our first one was free! Score! As long as we showed our drivers licenses we got two free eyebrow waxes. I don't remember the name of the woman who did my eyebrows but she was super nice. She told me I had a nice natural shape and it was great to be complimented like that. What I wasn't happy with was the overall outcome and shape of my brow. I told her that I wanted a square end not a round end and she did the complete opposite. After "finishing", she showed me in the mirror and I wasn't pleased with the stray hairs I saw. She didn't even touch the space between my eyebrows. I don't feel like she did a great job. After telling her that I wanted the stray hairs removed, she removed SOME of them but not all. I gave up and left after that. I am glad that I didn't pay for this wax, as I would have been pretty peeved. I think I will probably go back but I will ask for a different technician this time. read more

Went here based off reviews and also asked for Fabi. I have never tried hard Wax before and I was surprised at how easy and painless it was. I have always done strip wax and my lady in Illinois is amazing. I'm always weary about trying new peoplr especially these type of companies but Fabi knows what she's doing and will take care of you! I bought a ingrown hair preventative application pads and they do the trick! read more

I love this location! I love the unlimited package. Rachel or Fabi are my go to gals! read more

I went in for my first wax. Rosie was AMAZING! I returned for a second wax and used her again. She is a great asset to this company and very much a people person. Thank you read more

I absolutely love this place. I was so nervous my first time but my waxer was very helpful with questions I had and made sure to chat me up so it wouldn't feel so uncomfortable. The lobby is gorgeous and has a spa feeling to it. And even the desk help is superb. 5 stars all the way read more

European Wax Center - Waxing Near Me - Pasadena, Texas

I had a Brazilian done with Amber and although she does have a great personality, I feel as though she rushed through my appointment and left me with visible hair left. I have had many Brazilians done and not one have I ever been left so much hair. This is a service I pay for and would hope that o get the best waxing available but here I did not get that. I'm disappointed because I'll have to wait four weeks before I can even go back to someone who will do it better. read more

Today I had my first ever wax. My water was Lucy and she was pretty great. I was a little early to my appointment and had only sat down for 2 minutes before Lucy took me to my room. The room looked like it was being cleaned because a bag of trash was sitting next to the trash can, but that did not impact the cleanliness of the rest of the room or the service itself. Lucy was let me know what was going to happen and which parts would hurt more than others. She was quick and efficient and told me I did great for my first time. When it was over, she educated me about products and made recommendations. I purchased a serum to prevent ingrown hairs. read more

It's expensive...i dont know about undressing when the wax person is there; awkward. I've been to other places and the lady allows you to lay down with the lights off; not here! read more

Customer service is great but the quality of waxing sucks. This is my second time going and both times a lot of hair was left. This time more hair than the first time was left in my back area. It looked like if I didn't even waxed. Need to find a better place because I won't be going back. There prices are too high for their poor waxing. read more

Amber was absolutely amazing!!! She did a fantastic job putting me at ease. She was very nice and professional. I highly recommend her. I went here a couple of years ago for a full leg wax and the lady I had was nothing like Amber. Amber took the time to get to know me and put me at ease, which makes the process ten times better. She was also really fast with the waxing. I will definitely be back to see her. Thank you Amber! read more

This is my 5th time to get waxed here and I will not go anywhere else. It's very clean, the staff is very friendly. I use Crystal, she's great!!! read more

I have been coming to EWC for years! I love the consistency of the estheticians in their high quality services, kindness and respect no matter which location you go to. The Pasadena location is my "home" location due to the vicinity of work. My esthetician, Hannah, is spectacular. She really knows her business and has a fine attention to detail. She takes her time and is very thorough. I appreciate her also walking me through the steps she is taking or about to take when I have my eyes closed for my eyebrows. Wonderful job ladies! I appreciate your location! read more

I've been going there for years to get my ears and nose waxed (got tired of the wife always saying that I missed a spot... :) They always do a great job, are friendly, and the price is great if you buy the package deals. read more

I usually always come to this location as a walk in without a problem. However, today was different. When I arrived I was told oh we're booked for the day. I said I'll wait. The receptionist kept saying well we're booked. I said I always just come and wait. She had major attitude, rolled her eyes and was like ok. If you don't want to take walk ins then change your by appointment only section to yes. Do us all a favor. I will definitely be finding a new place. read more

I've been coming to this location for almost two years. I booked my very first Brazilian with Fabi and I have been going to her ever since! She is very laid back and is good at making you feel comfortable in a situation that most feel very uncomfortable in. read more

Ann is the best for waxing. I've been going to her for a while now for Brazilian waxing. Does it hurt? Duh! But she has techniques that help ease the pain. She's been an esthetician for a long time, and her skills definitely show. She makes me feel as comfortable as I can. I highly recommend her. She's kind, fast, and professional. Ask for Ann! read more

I like this location, it's clean the the receptionists are efficient and friendly. I have been to a few technicians at various facilities for waxing, but nothing compared to the wax I received last week. The technician's name was Kim, and she must have been having a bad day-and she took it out on my full bikini wax. I have never yelled out in pain during a wax before, but I guess there's a first time for everything. She was ruthless. I absolutely won't be having her again. read more

Let me start off by saying that I'm not the type to get irritated easily. It takes a lot for me to speak up about a bad experience, because of the fact that I am a server and deal with the public all day. This was my first time at European wax center. I chose to give them a shot because I have a co worker and close friend who used to work at a different EWC location. Based on her personality and what she would tell me about the company, I assumed that all their technicians would be qualified and trained to go above and beyond for clientele. Especially since this involves an individual's, skin, health, appearance, etc. I made a last minute reservation to get my full face waxed, which was my first mistake. I should've been picky from the beginning. Especially since my job depends partially on my looks. I was early to the appointment and the receptionist was very polite and informative, after learning it was my first time. She went over everything thoroughly with me. I did ask her whether my eyebrows were included in the full face wax and she replied that it would be my entire face, so yes, eyebrows were included. Ok cool, kill two birds with one stone. My waxer, who I will not name, came to get me from the front and showed me into our room. She asked if there was any particular area that I did not want waxed, and I told her no that I wanted everything waxed because I'm up close and personal with customers all day but that I only wanted my eyebrows cleaned up. (I am very picky about my eyebrow shape and wanted to see how things went before I decided whether I would let someone from EWC reshape them.) She carried on conversation with me and was very sweet, but her personality was boring, but because she was sweet is one of the reasons I gave them 2 stars instead of 1. My hair was not pulled back or brushed away from my face before or during my waxing. My nose was not waxed, which I thought would be included since the receptionist said that everything would be waxed. But it was my first time so I was unsure and just assumed I misunderstood. She did give me a mirror to look at myself, but I was so worried about my eyebrows, I didn't check anything else at the moment, simply because who can fuck up waxing a cheek or forehead? My waxer did ask if I wanted some type of soother put on my face after, to help with the redness. I told her yes but was unsure as to why she asked. I assumed that would be a no brainer, especially since it was only about 6 o clock and I could still have things to do. I did have to ask the waxer myself if there was any thing I needed to refrain from wearing/doing since I do have a fresh layer of skin exposed on my face. She simply said that I would be okay to wear make up tomorrow and for me to not sweat because my poors are open.....okay, thanks for the tip. After getting my car, I can see I still have foundation all over my nose and under my eyes(keep in mind, I have a new layer of skin on my face so my make up is darker than my skin) I looked like a damn raccoon, and was left to walk out of the establishment like that. After pulling down my visor, I can see that I have uneven spots that were not waxed around my forehead. my side burns, cheeks, and lip all still have visible hair on them. So now after spending $45( for some reason I was only charged 36 dollars instead of the 50 that it normally is but I think it was because it was my first time and of course I still tipped.) I get to spend the next 30/45 minutes plucking the remaining hairs in hopes that it won't make my make up splotchy at work tomorrow because then I can be sent home and now allowed to work. So my overall opinion. This place could be great but I'll never know because I'm not willing to chance going back and paying full price for something I could've done myself. The training that is done here must not be thorough enough for the employees to know how to inform their client of proper after care or how to ACTUALLY REMOVE THE HAIR on the area that is being waxed. They got 2 stars because the receptionist was nice and the waxer was sweet and tried to keep conversation going with me, but for the quality, they deserve a 1. read more

Love it here! Go to Maegann. It was my first time and she made everything feel so comfortable. I had my nose done and it didn't hurt at all! Will definitely be a returning customer. read more

I recommend this EWC location if you need waxing services. I'm a regular with Kim. She's friendly and makes the visit as enjoyable as possible. I love the packages they offer. If Kim isn't available I like Fabi, also. The receptionists are always nice & I love the courtesy confirmation call they make the day before your appt. read more

Rosie was AMAZING. She made me feel really comfortable, and she's super sweet! I will forever go back to her for my Brazilian or any other waxing. Thank you Rosie !! The front dest staff are very nice too, just a warm friendly welcome when you walk in. I live 30'mins away from this location and i will continue to go to that one even tho there is one 5 mins from my house. I haven't had not one bad experience ! read more

I've been going to EWC for about 3 years and have been at this location since it opened. I know I can go to any of the waxers and have a good experience. I've gotten everything from a brazilian, bikini, my arms, my legs, and my eyebrows and upper lip waxed here. The pain becomes less and less each and every time and the blue wax doesn't irritate my skin. read more

first time ever getting a wax done and let me tell y'all it went better than I expected. I got Dominque she was very friendly and made me feel comfortable it was so fast I was literally in and out in like 10 minutes. I am definitely going back and will continue my waxing at this location! read more

Had a great experience getting a Brazilian with Amber. She was super cool and we had an interesting conversation the entire time I was getting waxed. It hurt of course but she was very reassuring. The front desk receptionists were a little impersonal but quick. My wax was done in 15 minutes! Would definitely go back read more

Waste of money!! Went in for a full leg wax and walked out with patches of hair all over my legs. When I asked if they could take off the hair that was still there, the lady just told me that they don't all come out. Had to come home and fix the mess they left me. And saying they're "too small" is only an excuse because I was able to wax it off without a struggle. read more

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I drive from Midtown to this location just to see Fabi, she is the absolute best waxer I have found and I'm willing to make the drive just for her. She makes the experience relaxing, and always listens. read more