Staff are so professional and very thorough in their waxing. They use quality products so the redness is less than normal and goes away pretty quickly. The facility is very clean and modern feel. Reception staff are also very friendly and knowledgeable and do a wonderful job greeting you as you come and making you feel comfortable and welcome. read more

This review deals with the business practices of EU - not the service provided by the technician. I have been a repeat customer for many years and have purchased wax passes to lower my per- visit rate. Over the last 9 months, EU has conveniently "lost" several visits on my pass and has confirmed with me that my visits- to- pass usage doesn't correctly correspond. I also keep track of my pass usage and know I am owed 2 visits that were removed, yet they are unable or unwilling to rectify the situation. Once I have used all my remaining pass credits, I will not be returning. read more

All you need to know is SAMONE for your Brazilian especially!!! Longer reason why: She is the best! So personable, lighting quick hands, professional, makes me feel comfortable, and overall the best. Half the time we spend the whole appointment chatting. Which is such a good distraction. I booked with her based on her name popping up on another review. I am soo glad I did. I live in Beverly, Chicago and make the drive to go to her because she's that good at her craft! read more

Unfortunately, they do not respect the scheduled time and show a lack of professionalism. Appointments are not honored as agreed, which results in unnecessary delays and inconvenience. read more

I wanted to write an updated review as I have been coming here for several years. My go-to wax specialist is Neryeda and she is great. Recommendations: Get the wax passes! They don't expire! Get the products! If you come regularly you earn points that can be redeemed for products. They make a difference to keep you feeling smooth post-wax. Need to reschedule? Easy to do in the app, by calling, or even texting the center. Day, evening, and weekend appointments are available at the center. read more

One star for cleanliness and the polite receptionist. The wax tech, Lindsey was either annoyed or didn't wanna be at work. She wasn't friendly at all and honestly with my first time being there, I thought it would be a better experience. Very important for someone to wax you that makes you feel comfortable & is friendly. read more

It's always a great experience whenever I come here. The ladies are super professional and they're very efficient with their processes. I am greeted as soon as I walk in and they always make sure to ask if I need to use the ladies room before my appointment. I recently came for my eyebrows and my Brazilian. It was a super quick and painless appointment! The wax consistency is gentle so it doesn't rip the skin and focuses only on the hair. The wax temp is perfect so it's not too hot and doesn't drag against the skin. My wax appointments are usually 30 minutes which I thought was quick but they managed to get it done in 15 minutes! They have perfected the art and the science to the wax and would recommend this spot to anyone! read more

Today was my 3rd time at the EWC and it will be my last time. I was excited that they're so close to me- walking distance, but the poor customer service isn't worth the close location. I'd rather go to another wax salon that's further away, but one that actually cares about providing great customer service. I had my appointment today at 12:45 for a leg and bikini wax. After I left, I noticed that there's still hair above my ankle and quite visible, so I called and asked to be squeezed in between appointments (it literally wouldn't take longer than 5 mins). I'm running around today and my day is filled with appointments since I'm going out of the country tomorrow. Ashley, at the front desk, refused to squeeze me in between appointments when it's convenient for me (again I have appointments all day) and she told me that the only time they can take me is when they have an available appointment, which is 4:15. As a result, I have to make a special run just to get that one area waxed because she refused to have me taken in between appointments. She wasn't even apologetic that I am inconvenienced. I will get that area waxed today since I paid for it, but it will be my last time. read more

Went twice for a lip wax. Burned my lip both times. Not acceptable. I've had many lip waxes and never experienced a skin burn. Pass on this place!! read more

EWC in Willowbrook is awesome. Emilia C, and Samone W are great estheticians The receptionist is also very friendly as well.

If I could give 10 stars I would. Was greeted and checked in by a lovely woman who got me set up with an amazing woman who did an excellent job on my eyebrows. Super nice and not awkward at all! We talked the whole time and she was just amazing. 10/10 will be recommending. read more

I have gone there several times. It has always been easy to make an appt, and take you in as soon as you get there. The employees are polite & professional. I have very sensitive skin. Wax & products are great, with minimal pain. They don't rush you & make sure you're happy with the results. It has always been a positive experience for me.. read more

Ok, everyone knows by now that I am SUPER picky about my eyebrows! I REALLY needed my caterpillar eyebrows shaped and cleaned- I was so scared to trust a waxer because I normally thread them. Well, Genecia- the front desk receptionist- PROMISED me that Annissa is the best of the best. I still had doubts, but she was so sincere that I finally agreed. Fast forward to the day of my appointment- Annissa (and I kind of want to keep her my secret so y'all don't take her time so I can schedule my appointments more easily, but she's a gem) flawlessly reshaped my eyebrows and I AM SOOOOO HAPPY!!!! She is an artist and extremely professional and skilled at what she does! I am sooooo happy Genecia didn't give up and convinced me to do this- everyone is a peach here! read more

**Review in the times of COVID-19** They are doing a wonderful job during the pandemic. They have a QR code that you scan before you enter that notifies the front desk ladies that you have arrived. You wait outside and you get a text that you're ready to go in. The front desk staff wears a mask, the estheticians wear a mask. Everything is sanitized the moment you get up off the table for the next guest. As of today, 11.23 they aren't doing lip waxes due to state restrictions, probably chin as well since your mask kind of covers your chin. Ashleah is my go to gal and she does a wonderful almost painfree job on my eyebrows. I've been getting waxed for 25 years and I still cry.. I have several passes which ultimately saves you a ton of money, especially if you go often and take advantage of them. The front desk ladies are great, the owner is super nice. If you need a wax, this is a completely safe environment to get it done. read more

Hello ladies and gentlemen. Since I've been coming to this European Wax Center I've been going to Salina! She's the best yet. Great conversation, very professional, very clean , informative, and courteous! She's a genuine sweetheart and so are the other staff! I enjoy coming to this location. Oh I also let her start doing my eyebrows and I'm very pleased as well! read more

European Wax Center - Wax and tint. - Waxing Near Me - Willowbrook, Illinois

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I have been going to this location for about 3 years now. I see Eva and she is absolutely amazing! Truthfully the best I have ever gone to. She makes me comfortable, is quick and efficient, and makes the process as smooth and pain free as possible. The facilities are always clean and they run on time without fail. I have never had to wait. The staff is also super helpful with scheduling, confirmation, etc. The wax passes are great! Definitely recommend! read more

They're so sweet and professional. The front desk staff is very helpful. Hannah did a great job with my wax. She was fast and painless! Will definitely come back. read more

I was running late to an appointment and had to rebook for later in the day. Salina was my esthetician and SHE IS AMAZING!!! She makes you feel so welcome and extremely comfortable! She's so fast, you're in and out in 10-15 (if that)! Totally recommend her! The girls at the front desk are awesome too ;) read more

I think this is the second time I have bought the pass for multiple Brazilian waxes. In the beginning, I read reviews and chose Salina which no longer is there. She was great as she from the beginning used a shorter strip method on me which made the experience much better. After Salina, I tried two different girls, but it was more painful and strips were very long. I came upon Somig and asked her if we could use shorter strips and lucky for me, she does and experience with her is great. She is personable and just makes the experience great. I needed a wax last minute and unfortunately, Somig was not available. I read reviews and based on those, I chose Safah. 90% of reviews stated how amazing she is so that was a no brainer for me. When I called and spoke with receptionist, I asked if Safah can do shorter strips and she said yes I don't see that to be an issue. It's really not an issue it's just shorter strips which I found out work better for me. I came to my appointment which was today (6.12.2020) and Safah brought me back. I was also on time for my appointment. Just didn't give me the friendly feeling, but whatever can't please everyone. In the room, I mentioned to her the short strips request. This is what REALLY bothered me. She said "not today because I don't have time and that it would take longer. I am booked back to back". I felt so thrown off and honestly wanted someone else instead of her. I felt that she did not care about my small request and I am also a paying customer. Schedule clients differently then. I did not ask for additional service, just a different method. Then she kept trying to sell her products and I tried to reply but she kept talking over me. Then at the end, I said ok thank you and she didn't even acknowledge that or say thank you back. I came home and checked the area. Safah left about ten hairs that were unwaxed. Which means I have to plug them out. I would like to go back there tomorrow to have this fixed, but Choose not to have Safah wax me again. I have never had this happen as long as I go to European center. Very careless. I will go back to Somig and never rebook with Safah. read more

I hadn't gotten a wax in YEARS because it was so painful. Fast forward, and I see an ad for European Wax Center in a magazine. I saw there was one 10 minutes from my house, so I just decided to give it a go. I read the reviews and chose Salina when I booked my appointment. That expereince was fantastic! The front desk receptionist was very friendly and expalined the services and packages very well. Salina came out and greeted me and showed me to the room. She was very knowledgable throughout the whole process! I had a bikini and stomach wax, and Salina talked me through it (I was nervous since it had been a while), and it was done so quickly! She did such a wonderful job! I lookforward to going here all the time! Thank you! read more

I had Vanessa and she did a great job. Less painful than I expected because it was a jungle down there but she explained that their wax is made to be less painful. read more

European Wax Center is great! Salina is amazing. My experience was wonderful and comforting (Brazilian Wax)! Pretty quick and painless! I was also in need of a brow waxing and Salina waxed them perfectly! read more

Came in today for my first wax ever. The lady at the front desk was extremely friendly and very informative about their deals, referral program, prep, and services. I felt so welcome and relaxed even before my appointment! I had Simone as a waxer and she was excellent, informative, professional and very thorough! I felt so comfortable throughout my whole session! Everything was super clean and COVID safe as well! Thank you so much European Wax Center in Willowbrook! I will definitely be back and will refer you to friends and family! read more

I've been to a couple of different locations around the country, and this one was the best all around! The front desk was more engaged and friendly, and my esthetician, Salina, was fantastic! She is no nonsense and knows her stuff, which is exactly what I (a ridiculous crybaby) needed! She is confident which put me at ease, and she keeps it moving so that my crybaby-ness couldn't get out of control. Will definitely be back to finally use up the package I bought 5 years ago.... read more

2nd time here and first time I had Zoe, 2nd time I had Salina! I am addicted to Salina's need for waxing perfection and her dedication to smoothness! She will not stop until she is happy with how it fees--my OCD appreciates that! I will never shave nor go elsewhere! Update::: I must say, Salina is the girl to see! She is super friendly, very comfortable to be around and most importantly, she is easy to talk to and tell just what you want! I will not go anywhere else or to another waxer! You're missing out if you haven't seen her! read more

Have been to a dozen EWC's before and this was definitely one of my favorite, mostly because Genecia Figueroa and Simone made it such a lovely experience. Will definitely be back again! read more

I did a last minute appointment yesterday (called less than an hour before) and the receptionist Ashley was great. Lynette (sp?) did the Brazilian wax on me and my under arms. I had a horrendous experience a few years ago with a Brazilian at another place so this was my first time getting one since then (yday made a total of 3 Brazilians in my life). That place tore a piece of skin off that never grew back. So I explained that and asked her to be more careful bc of my past experience (bc I've heard that you should let them know just so they can be aware and take even greater care). Honestly she seemed sort of annoyed. But she proceeded and the convo was good. The under arms are fairly hairless, with a few stray hairs left. Then the butt part of the Brazilian came and I flinched when the wax was put on. She said, "no! We don't do that! " in a very rude, scolding tone that was annoyed and angry as if I was a child. And then she's like, "do you want to do the butt or not?" Again, sounding annoyed. I said, "will this rip any of my skin." and again, in an annoyed and exasperated tone, she said, "no! I know what I'm doing. But we'll just finish this side and you can get dressed because you jumped." and she finished that half silently and then said, "get dressed." so I got dressed and she wordlessly cleaned up the room during that time. Then she said, "next time you can just ask for the front instead of the full Brazilian" and then walked me out and showed the products she used on me (like a sales pitch) and then left. I should have asked for a manager/supervisor to let them know that her customer service was lacking. But I didn't. Because of the stupid person I am, I paid for the full service (though it was 50% off bc I'm a first time customer) without mentioning that it was not completed or that she was rude. Even more stupidly, I gave a 20% tip of the full price. Why do i do that? I left and cried a few hours later because of the rudeness. I literally explained how my last time was so traumatizing bc skin was ripped off, yet she was not at all understanding when I flinched. I was just gonna stay silent because I don't want to burn bridges but then I thought to myself, why? I'm a paying customer and this is my body. Why should I stay quiet about it when it affected me? Btw, my pubic area is not completely hairless, but I'm not too mad about that because maybe coarse hair can't be completely removed in the first visit. Also btw, it hurt to sit on the toilet again yesterday and today when I had to use the bathroom for #2, it hurt. So something did tear a little? But nothing to the extent it did a few years back (that time I felt violated, this time I just felt like I was being scolded). I came to the EWC because the last place I went to was a random salon and I had a Groupon. This time I was okay paying however much at a good quality place because my mental health and body are worth it. Unfortunately, I had another bad experience yesterday after 2 years of not being able to even think about a Brazilian without crying bc of previous trauma. I'm not giving up yet. I want to find someone who is good, efficient, patient, and understanding. But it looks like that's hard to find, based on my limited experience of 3 Brazilians. read more

I've been driving to Wicker Park from Willowbrook for 2 years since I moved out here, afraid to change what I was comfortable with. I saw a promotion so I decided to try this place out. I love it! Everyone is extremely friendly and genuine. So happy to have found such a welcome place so close to home read more

Safha is a dream come true! She did such an amazing job and she was so quick. I highly recommend her!! And she's so sweet!

Do not wax with Lynette. She is the only reason I'm giving this place 1 star. She did not make me feel comfortable, was rough putting the wax on my legs and was worry about being fast. I guess because I was the last appointment. She is not profesional. read more

Do not go to Lynette for eyebrows!! She ruined my eyebrows...I told her when I went in please do not make my eyebrows thinner just clean them up I am trying to grow them thicker because the last lady took off too much. She confirmed she would not and then she took off a new section where my eyebrow starts above my nose when she was waxing the center. Now my eyebrows are thinner and uneven. Then she took off too much where the arch starts and at the ends. I used to have awesome eyebrows but I am at a loss at the last 2 times I have gone in. I really don't understand why she took so much off when I told her please do not make them thin and then even told her the last time it was too thin and I had to wait months to grow them out. I was so hesitant to come in on Saturday because I didn't want the same thing to happen and it ended up being even worse. What a disappointment. read more

Their waxes are unnecessarily painful. This was the first place I went to for a wax. I went twice and had two different workers perform the wax. The pain was excruciating. I decided to try one of their competitors (also a chain) after seeing a thread of people on social media who had the same horrible experience as me here. The wax I received from the competitor was a walk in the park compared to here. Maybe 1/4 of the pain that I had during my waxes here and the same exact price point. Not sure why this place uses this awful technique but pleaseeee do your research, especially if you're new to waxing. read more

Definitely my new go to place! Everyone was friendly and informative. I chose Ashleah to do my eyebrows and I couldn't be happier. She was thorough and made sure I was happy with her work all the way through my appointment. I will definitely be going back and I highly recommend this location. read more

Never had a bad experience here, and have been to many locations across the country. Friendly and helpful staff! Had Michelle and she was good and efficient which is prime for a Brazilian. If you're a first timer: don't be shy! Get $5 off and refer my name (Danielle Feldman) read more

Such an awesome concept! Boutique hair removal love love this place. I was leaving for a meeting an needed to tame the brows a bit made an appointment last minute and they got me in. Woo! Walked in an the interior was spot on! Clean , bright and the people super friendly. Next up, it was time to get my brows did! My tech was Jeanne and she took the time to explain the process and apply product after. My brows never felt so happy. She was awesome!!! Way better than sitting in the middle of Ulta like I used to do. Plus it's cheaper and they offer packages. I'm hooked! read more

AMAZING CUSTOMER SERVICE!!! I've been here a few times and every time the staff is EXTREMELY NICE & ACCOMMODATING. They are always able to fit me in when I don't have an appointment or get me in early when I do have one. Waxing always turn out great & lasts a while! Can't wait till my next waxing read more

Having recently moved here from the east coast I was really excited to be able to transfer my membership to this location. Nereyda was exceptional! Her care and thoroughness and tenderness were excellent. The other staff were phenomenal providing outstanding customer service! I am so grateful to have found my new home! Thank you so very much! read more

Just had my first Brazilian wax ever with Carley. She was super sweet and made me feel super comfortable the whole time. She answered all my questions and made the experience very enjoyable. The facility is very clean and very nice and the girls at the front desk are extremely pleasant to chat with. I'll be coming back again read more

Salina is AMAZING! She is very fast and does an amazing job. She's super friendly and very accommodating. She makes getting a Brazilian fast and easy. I am so happy I found her. HIGHLY RECOMMEND SALINA!! read more

I am so happy that I have discovered two very special professionals who always take good care of me. First off, Krystal who is the front desk manager is always friendly, professional and very organized. I have never every had an appointment messed up. Second of all, Ashleagh Summers is just the BEST! Not only does she do a great job in very sensitive areas, but ironically makes it fun. To really drive home how much I value her services, I followed her from a very convenient location by my home to at least a 40 minute drive away. Once a month it is worth it to be comfortable and relaxed during a very private service. Pam O read more